Samsung Repair
Reviews and Complaints

On August 1, 2024, I purchase this Samsung Galaxy Flip 6 phone from the Samsung Website. For reasons unbeknown to me, the phone stop working on January 13, 2025. the main screen froze up twice, then both screens went totally black, and unresponsive for no reason. After doing a soft reset, only the outer screen came back on, the main screen is completely non-functional. While searching the internet for possible solutions, I found this problem to be a commonly recurring malfunction that’s been repeatedly reported to Samsung.

I contacted Samsung Customer Support, phone still under one year warranty, they gave me Samsung Ticket #[protected], and I was advised to take the phone to BreakiFix by Asurion, which I did on January 14, 2025. Breakifix refused to take my phone because of two superficial marks on the phone. I notified Samsung Customer Support and I was advised that if Breakifix refused the phone there is nothing they can do. the Samsung Representative said, Breakifix decision is the final decision.

The reason they are giving to reject repairing my phone is totally unacceptable. The phone is less than 6 months old, with two superficial marks, which you have to look extremely close and hard to find/notice, and there is nothing that says superficial marks void the warranty. I’m being gaslighted, and Samsung reasoning for not repairing my phone is just their ways to avoid standing by their problematic product when they know undisputably it’s a manufacturing defect, and not a customer’s misuse.

It is ridiculous to have to file a complaint to receive justifiable customer rightfulness. Pictures attached, but hard to see superficial marks on upper main screen, and on hinge area next to the word Samsung.

I was cleaning my 5 year-old Samsung Refrigerator, following their directions, and the big glass shelf—30 inches long— when it exploded! I have spent 2 days picking glass out of my garbage disposal, my hair and every crevice in my kitchen. My dog cannot go into the kitchen for fear he will find glass and eat it. What a disaster!

This has been a problem all along. I have replaced every shelf in this refrigerator at great expense since I bought it. The refrigerator is poorly designed and nearly impossible to clean. Samsung offered to replace that shelf. It would not arrive until after my holiday dinner and my disposal needs a special technician—more expense. Never buy a Samsung appliance other than a TV! They don’t know what they are doing.

My mobile phone was accidentally dropped in a wheelbarrow which was wet and dirty and it corroded the charging point.

It was sent to Samsung by the phone retailer where we had bought it and were on contract with. They backed up my entire phone to the Samsung cloud as required.

The repair was not done under warranty and took several weeks.

When the phone was returned to us, we took it back to the retailer who was going to restore the back up from the Samsung cloud. No data was found, the back up was not there and also my account was deleted.

Have spent hours on the phone with Samsung who admit to a 'glitch' but are completely unhelpful in terms of what they can do to find my data, or compensate me for the loss of my entire history of contacts and images which are irresplacable.