Flamingo Appliance Service
Reviews and Complaints

How many times does it take for a service person to fix the refrigerator ice maker? After 6+ visits and multiple parts ordered, Flamingo Appliance has yet to fix our ice maker.

Customer service managers refuse to speak to us when we call to complain. It is unacceptable that it takes more than 2 months and 6+ visits to our house to resolve this issue and extremely inconvenient and disruptive every time the repairman come to the house and don’t fix the problem or forget to do something while they are here.

Terrible. The repairman dropped our washing machine and never told us!

We were very pleased with our service technician. We thank him for his time and effort. Super great service!

Stay away from this company. The only good thing about this company is the technician whos name is Josh. Everything else is not good. It took 4 weeks to repair a microwave. I called and ask to cancel the service and refund the $165 I advanced and they said no. The supervisor was also rude.

Horrible customer service. They cancelled on me 2 times last minute and lied to me the 1st time. Missed work 2 times. Called to see if they would comp the service fee due to me missing work. Didn't even consider a discount. Flat out no and hung up. Wouldn't use them if I was being paid. There's plenty of other places I would look elsewhere

Gee, reading some of these below it sounds pretty disheartening. My issue was easier. The tech just re-programmed my washer and it is now working fine. They were excellent in my estimation. My service tech was very good, knew exactly what was wrong. Their communications system was the best I've ever used... it actually worked... I got return phone calls, he showed up right on the time he said he would. I would say I was lucky enough to have a great experience with Flamingo.

Let me start by stating that the service tech was outstanding. He was very professional, respectful, and on time.
The office staff on the other hand are the complete opposite of him. I was given the quote to repair my refrigerator and I paid. Parts were ordered and the tech came back out within a week. He ended up not needing a couple parts and gave me an updated invoice with the correct amount and said the office would be processing the refund. that was 4/14. It is not 6/9 and I have called multiple times about this refund and was told a ticket would be opened. I have now paid 2 months of credit card interest on the refund amount and the "claims" department, Ashley, does not return phone calls. I have been on hold for an hour and a half and have yet to be transferred to any supervisor who can help me at all. DO NOT TRUST FLAMINGO FOR YOUR REPAIR NEEDS!

Avoid at all cost unless you have a spare $150 in your back pocket to give them just so they can walk in and tell you that they will not work on your second hand appliance and because they could incur an obligation to the customer but yet still say well we showed up so the service call is $150...sorry we just want your money not really interested in building a customer base. My wife and I are both retired Army and both veteran disabled so obviously we save where we can that includes buying used second hand appliances. We have no problem with a service call charge, when service is performed, but to charge anyone any fee to walk in tell the customer we know what is wrong but we won't work on it because then we would be responsible sorry and that's $150 thanks have a nice day. REALLY? I'm just hoping looking at other reviews "wish I had before they came out" that these thieves go bankrupt and out of business. *** US Army Retired

I have been without an oven for almost 7 weeks! My first appointment was scheduled on June 12; someone came out and was paid $135 by me to diagnose the problem. I showed him how the Bake feature of my oven did not work and he ordered a part.

Another period of time went by until that part was in and an appointment was scheduled for July 10. A second person came out and I showed him how the Bake function did not work. I rarely use the Broil function so I did not even mention that, as I hadn't noticed it wasn't working. After pulling the oven out from the wall, removing the back panel, etc. he told me that the ordered part was incorrect.

Yet another appointment for July 17 was made, for the hopefully correct part to be installed.

The technician came out again on July 17 and spent a lot of time trying to remove the old part. He was finally successful and then installed the new part. However, when we tested the oven only the Broil function worked, not the Bake function. He told me that an additional part needed to be ordered for the Bake function - the function which had been my only complaint since the beginning.

My next appointment - and hopefully my final one with Flamingo, is scheduled for July 23. I have been offered the two parts at cost but I do not think this begins to make up for the extreme inconvenience and the complete inadequacy of the service I have received.

This has been the repair experience from *** and I will never use Flamingo again.

We purchased a home through Pulte and closed in February. House came with appliances that were not a choice. The microwave will not start at times, it shuts off in the middle of cooking, it's a lot of work and effort to make it work. I have videos. Brand new unit. They have scheduled multiple appointments to fix the problem. I have been very patient and even waited for parts to be ordered and received. I called immediately last week when I got notified to replace the parts. Representative who was supposed to just change the parts was disrespectful from the beginning did not want to replace the parts that were ordered and lied about the interaction at my house. Now they are saying there is nothing wrong with the microwave and that it is normal for the microwave to shut off after 15 minutes. I've had microwaves all my life and this is not normal. I called Whirlpool directly and they agreed with me. They are sending another service company but Flamingo should be investigated.

6/14 Non-working Whirlpool refrigerator, needing service. 6/14 booked appt online earliest appt 6/21 6/21 *** showed up at house, diagnosed 1 ctrl-elec panel, and freezer door gasket paid $134.95, he ordered parts, next available appt is 6/30 for installation 6/30 *** installs parts, ensures fridge will work, I was skeptical. He told me it needs time to cool down It does not work properly. paid $621.84. Call back, earliest appt available is 7/6 7/6 *** arrives, installs another part stating "I asked around and it needs this too, so they can talk together, does not fix. paid $0, *** states "I think we owe you some money too" last I hear from him. 7/7 call asking for my money back, refund. told someone will have to call me back 7/8 *** calls me back, says they don't do refunds, tells me they warranty parts for a year, but these parts were not the fix, she reads off script. makes another appt for 7/9 7/9 21 get a call that my appt is canceled