Santa Barbara Tax Products Group [SBTPG]
Reviews and Complaints

This company is an intermediary company whose bank receives the funds from the IRS when one chooses to pay TurboTax, tax slayer, and other tax companies, product fees out of the Federal refund. I used tax slayer to file my 2020 tax return, and that's why I ended up dealing with them. On 5/4/22 they received my 2020 tax return. Tax slayer said Santa Barbara Tax Products are supposed to take out their fees then pay me. I have sent a message through their website, called the number provided by tax slayer-it hangs up on me, and I have emailed them through several business emails I have found searching the web, plus I messaged them on Facebook, not one single response!

I filed my income tax for 2021 electronically and when it ask for the payment it had a option to take it out of your refund. i choose that option, Big Mistake this bank Santa Barbra bank & trust received my refund on 04/20/22 all the direct deposit info on my tax return is correct. This bank has had my refund since 04/20/22 and have not deposited my refund after there fee's where to be deducted, instead they have kept my entire refund without any notice.

On Feb 7 2022 i filed my taxes with Turbo Tax expected refund $ 6183. I owed the IRS $ 1,176.21. I received a letter from the IRS stating my refund was adjusted to $ 5,029.34. On June 1 2022 I received a direct deposit of $ 2,812.61. I understand that fee's for using Turbo Tax and for direct deposit. I would like to know where the $2,000 dollars of my refund is. I have tried calling Santa Barbara Tax Products a number of times and am left on hold for hours at a time, i still haven't been able to get ahold of anyone there. So i tried Turbo Tax they told me to keep calling them. I have also called the IRS to make sure about my refund amount. So can someone please tell me where the rest of my refund is.

So my wife refund was deposited into Santa Barbara bank on 05/13/22 it is now 06/21/22 and we have not received a check that they said they were going to send. I am very frustrated with this bank because they aren’t professional nor are they honest about when you will get your money. They have been saying the same thing every other day when we call they literally tell us the form in in review or the check will be mailed by Friday. it’s been over 4 Fridays now and they are still saying the same thing. Is there a corporate number for this bank because it really doesn’t make any sense that they are holding peoples money like this.

My refund supposed to came on march 23,2022 I still haven’t received it they said they mailed me out a check never received it, I had to send some paper in I never received my second check so this time i’ve gotten in touch with a lawyer and I have filed for a civil matter.. I personally never used these people before and I don’t plan on ever coming back i’m tired of calling in everyday I have kids I don’t know who plays with people money like this but I have filed a police report and I have filed a civil court matter. I’ve tried to work with these people and this is so out my norm and I have never ever had these many problems with my money these people are scamming others and they are lying and I have gotten really fed up with these people.

This is my 3rd season working with TPG. This was the worst season ever. We couldn’t get checks verified lost clients due to that. We couldn’t get in contact with the bank during peak season lost tax preparers due to that. I couldn’t pull reports all season which caused my company and payroll team to overpay almost $15,000.00 in tax preparers fees that were never received. Signing up with TPG has been so detrimental to my business this season, I brought the issues to a TPG representative and all they could say is “wow” no resolve. Losing business partners, clients and money as you grow and scale in an overly saturated market is tough. I know I’m not the only tax company that experienced this. This year was hell from the beginning to end. I have been in the industry for 9 years and never had this issue occur with any other tax bank.

My money was sent to sbtpg and I was told I was sent a check never came so I had to go get a indemnity bond and get it notarized paid out my pocket sent another check never came so they told me to repeat the process I did 3 times no check ever came and waiting for a check and everything is about a month so each time was about a month they told me they can not track check or have any info about check since it's sent the usps standard mail so I told them to send my check back to irs they gave me a date of when it would arrive and the irs will receive the lady's name and ID number that I talked to so I call them today to make sure everything has be done and they tell me it was never done that they have to wait for there system to give the option to send back to irs and they do not know when that would be this place is STEALING PEOPLES TAX MONEY SOMETHING NEEDS TO BE DONE AS IT SOUNDS NOW I DONT THINK ILL EVER GET MY TAX MONEY ALL THEY TELL ME IS THEY HAVE NO INFO

Basically holding my money for a month now, since May 4th of 22. It is now June 13 2022 and still holding my money from me and my child that I’m struggling to take care of.. I am owed over 5000 dollars and these people are not acting urgent or acting about lives or well beings. how is this legal this is a hardship action should be taken on this company for robbery, there’s is no way this many people should be these type of complaints.. Something has to be done

They Received my 2020 tax refung on march 23th. They sent out a check on march 25th which i never received. On may i was ask to fill a form in order for them to send out a new one on June 20th. Since then haven’t received it snd no one to respond.i have been calling and being put on hold for hours at a time. This is so frustrating and a very bad customer service. I think turbo tax as lost me as a customer

I had enough with these people the reps on the phone are completely clueless on what to do they want send another number out to. anybody of higher authority I have signed and emailed forms to you people I have proven my identity I have tried more than twice to receive a check via mail this has been Goin on since April I'm done filing complaints at this point I need to sue because nobody from sbtpg or what ever they are called are helping

I am filling a complaint due to the fact this company is holding my refund without my consent. I have no best to pay to the government, nor child support owed. On 06/02/2022 I received a direct deposit of $65.75 into my account. The amount I was supposed to receive is $6,356.00 and this is frustrating to see many people have the same problem with this company. I've been calling this company and have been placed on hold for 2 1/2 hours three times. I work for the Sheriff Department and don't have time to just be on the phone. This needs to be fixed.

The IRS has stated to me that my return has been deposited into sbtpg account on behalf of turbo tax and even after receiving an account number that I've submitted a request through the site at least 4 times and I have tried calling numerous times I've still not received a response what so ever. I've tried entering ss# , the account# and routing# that was given to me from the IRS already and nothing. I get automated response stating there is no record of the account.

I still have not received my check from Santa Barbara bank, even though I filed in January 2022. I have spent whole days on phone waiting on hold. Same story every 3 weeks. We will send it to you. Nothing in my mailbox! Elaine Howell [protected] or [protected]@aol.com

I have since moved to Arizona from WA State. Even though I know I will Know it will go to 8780 Depot Rd. unit 302 Lynden, WA 98264. I have filed a new address with The Lynden, WA. post office

My new address in AZ is 35991 W seville dr Maricopa, AZ 85138

HELP!

Filed with turbo tax. Didn't get it. Called and was told I had to call tgb bank. I called they said they sent it and since I never got it I had to fill out paperwork, pay a fee of $30, and get the paperwork notarized. Not ok but I did just to get my money. Was told I'd get it in 11 days. Nope. Called back ( mind you, it's over an hour on hold everytime), they told me I'd get it with in a cpl days. Nope. Irs released it 2/23. It's now close to June. This can't be legal. They are making money off the money they are holding of mine. At this point it has to be theft. There's over 1k complaints that are EXACTLY like mine in just the past cpl months. Can we start a class lawsuit?

the refund was sent to the wrong back account. tpg have been advised; and

they promised to email the proper form to get this refund check release

it have been more than 3 weeks and we have yet to receive the form

after 20 years of during business with sbtpg; i am getting very concerned.

this happened april 2021; and sbtpg have promised to resolve the matter;

by sending the correct form to be completed and returned by the taxpayer

so she can receive her 2020 federal refund check.

I have been contacting this company since April regarding my refund. I’ve emailed them the notarized indemnity Bond form, as requested. Every time I call, I get a different answer as to when my check is being mailed out. I was told 7-10 business days WEEKS ago. This is unacceptable.

My refund was returned on March 10,2022 after calling the IRS, TurboTax and my bank on several occasions I finally learned my money was sent to tpg/gree dot which is the bank TurboTax uses. After several weeks I finally got in touch with someone that informed me the check was mailed and I probably threw it away because it came in a plain envelope. After having to file a form with tpg and having to get in notarized on April 21,2022 I was told it would take a few weeks to be processed , finally being processed on May 3,2022 I was sent an email saying it would be processed and mailed 3 to 5 business days and could take up to 10 days total for me to receive it. Which should have been around May 17,2022 I called on Thursday the 12th and was told it was sent out on the 11th after the email said May 3,2022. I called two days in a row the first day I waited for 1 1/2 hours until the phone disconnected due to them closing. The sending day I waited 2 1/2 hours to be hung up on and it was still normal business hours called back busy signal. Finally reached out to turbo tax again to have them tell me it was processed on the 5th of May and could take up to 4-8 weeks for me to receive my funds. I don’t understand how every time you talk to a different person you get a different answer and timeframe. Either way I filed my taxes on February 4th, was suppose to receive it in March 9th, filed paperwork for missing check on April 21,2022 and have been told I would have it by the 13th was told it was sent on the 5th, 11th. It would take up to a total of 10 days max(business days) now 4-8 weeks either way I have passed all of the time frames. It has been a total of 15 weeks since I filed my taxes, 11 weeks since the bank sent it back to tpg, 4 weeks since I have filed missing check paperwork which I had to find time after work to make it to ups and get it notarized and still as of today I have not received my refund.

We have clients that have been waiting on state refunds for over 3 months. The state's show that the refunds were deposited into SBTPG account over 3 months ago.

I Have been in contact with this company since Feb, when the IRS told me that this company STPG has my refund yet still this day I have yet to receive. I have talked to a representative on several occasions and each one has told me several different stories about my refund, I was told several of times that my check was sent out in the mail in February so Match 21 I was provided with a check number along with amount and date the check was issued to fill out a form to be notarized for a new check, still no check. I checked with my postal service just to make sure and they tell me if they mailed it out on the date provided it should have been here, here it is May 17,2022 no check, this company has been giving me the run around for months and still holding me refund, Please help

I've been waiting on my refund since March 3 2022 when the IRS released it. I had no idea that filing with TURBO TAX would leave me with this third party group SBTPG who have been holding my money since March. I have called, complained, sent in forms, and am still waiting going on almost 3 months. My kids and I have literally lost EVERYTHING. We are about to be kicked out of the motel room now due to not being able to pay. I've called Intuit/Turbo Tax they say there's nothing they can do about it. I don't understand why these companies want us to pay them for services but doesn't want to pay us whats OWED to us.