Tax Relax
Reviews and Complaints

I am still waiting for feedback from Roxanne or Tracy about my 2017 return calculations. At first I did not get any reply until I went to their offices in Sandton. Now I at least get a reply but nothing is being done. I only get excuses that Tracy has a lot of returns to do. the fact is that penalties are going to be charged by SARS for late submission. This will most probably be deducted from my returns where Tax Relax is supposed to cover the cost. I stopped the monthly stop order as I was paying the every month for bad service. All supporting documents were supplied as requested.
Very bad service (pathetic service).

After totally unsatisfactory service I cancelled my contract in November 2017 - this was after sending numerous emails regarding our tax returns and getting absolutely no response. We eventually had to submit our own tax return. Despite asking for the contract to be cancelled, the monthly debit order continues to go off my bank account. I cannot get hold of anyone at Tax Relax.

We are paying tax relax a monthly fee to do our tax return.
They have to date not submitted our 2017 tax return after giving them all the required documents in July 2017 and enquiring with them on email several times. They don't even repond to my emails.
Not just utterly poor service - no service.
Their contact numbers does not even work.

Totally pathetic!

Tax relax has done my tax for many years. Last year I submitted all my documents and spoke to a member of the company. I have subsequently heard nothing from them at all despite numerous phone calls ( no lies are answering) and e mails.
I have been paying a monthly stop order which I am now cancelling.
Googling the name Tax Relax is alarming as there is a statement that they have closed.
If they have, they have been receiving my payments.

I have cancelled my contract with Tax Relax in October of 2014 yet they have continued to debit my account since then (about R375 x 24 = R9000). I haven't made use of their services since I cancelled. They informed me that I renewed my contract in November of 2014. The renewal is hidden away in a one page document that you sign to confirm that the information provided to them is true and correct before they submit to SARS. I see that I am not the only person with this issue. The media is full of complaints of a similar nature. It seems that they have been doing this for years - defrauding who knows how many people out of who knows how much money - hundreds of thousands, millions? I have been in communication with them for almost 2 years and no results. My client name and number: PFC Botes, BOT9523. I would like a full refund plus interest of all money debited from 1 January 2015. I have a huge amount of email communication, proof of all relevant documents, etc. Please let me know if you want me to send it to you.

I cancelled my services with Tax Relax about 7 years ago, yesterday I received a sms notification that Tax Relax has debited my bank account. I phoned them 3 times, every time the receptionist told me that someone will phone me back. The worst is that I did not have enough money in my bank account to cover this charge, my bank will fine me R120 for the unpaid debit order plus I used about R80 on my cell phone to get this sorted. My main concern is the amount of complaints on Hello Peter.com, it seems that there were more victims.

I contacted TAX RELAX around 2 years ago and after signing all sorts of documentation and debit orders, I handed over all the necessary IRP5's and medical aid certificates etc. They assured me they'd sort out all my tax right for 2006 and 2007. I had to pay a lump sum of R1950-00 which I could not afford (single mother, work full time, I battle to afford unexpected expenses like this) so they were 'nice' enough to allow me to pay it over 3 months. They refused to look at my tax until it was paid in full though, but then they promised me it was sorted out. I begged and pleaded and cried for proof, foor invoices, for whatever. They never came back to me. I handed my tax over to a new consultant this morning only to find out that Tax Relax took my money and never submitted a single thing to SARS. I will be reporting them for this. They still have my original IRP5 and medical certificate for 2006, and they had the check to continue to debit my bank account even though they did nothing!