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Santa's Letter Factory
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www.santaletters.org

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1.5 8 Reviews 8 Complaints
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Santa's Letter Factory Reviews 16

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Santa's Letter Factory Great product

Great product. My kids loved them. The plates and mugs were high quality!

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Santa's Letter Factory I orderd a letter on December 4 but I never got it

I orderd a letter on December 4 but I never got it. I sent them a bunch of emails but they never replied. I just want my money back.

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Santa's Letter Factory My family loved these letters!

My family loved these letters! The plate and mug were a hit on Christmas Eve night. I'm excited to order again this year!

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Santa's Letter Factory I ordered a letter from Santa's Letter Factory for my son a few weeks ago, but I haven't received any confirmation or updates

I ordered a letter from Santa's Letter Factory for my son a few weeks ago, but I haven't received any confirmation or updates. I even sent them an email, but I haven't received a response. The phone number they provided doesn't seem to be valid. It's really disappointing because I was hoping to make my child happy with this letter. I paid $40 for it, and now I feel like I've been scammed. They should find a real job instead of taking people's money.

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Santa's Letter Factory This company hasn't contacted me about the money they charged me

This company hasn't contacted me about the money they charged me. On December 1, 2022, I bought a letter from Santa for my son. I noticed an extra package that got added to my total by mistake, and I ended up being charged ***. I reached out to the company right away, but nobody ever answered the phone, replied to my emails, or knew anything in the chat they provide. I want my money back because I feel like I've been scammed.

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Santa's Letter Factory This company is terrible to do business with

This company is terrible to do business with. I ordered 3 santa letters for my grand kids. Only 1 grand kid got the santa letter. All 3 kids live in the same city. The company took my money for 3 letters without any problem. It's awful that they claim to donate some of the money to Toys For Tots. I doubt any money actually goes to this good organization. I emailed the company twice but got no response, which doesn't surprise me. I won't ever do business with this sad and pathetic company again, and I hope nobody else does either.

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Santa's Letter Factory I ordered #*** on 11/19

I ordered #*** on 11/19. Got tracking info on 11/30, said it'd be delivered that day. But as of 12/16, still no letter. Website says it'll come each day, but no luck. Went to post office, they said tracking number was real, but letter never scanned. Seems like it never left the shipping place. Emailed, got voicemail saying it'd come next day. Obviously, it didn't. Called customer service, same story. I told them I see it on the website every day, but no letter. They said they'd follow up and call if not delivered. It wasn't, and no call. So frustrated and upset, they took my money and gave me nothing. Also disappointed they're connected to Toys For Tots, thought they were good.

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Santa's Letter Factory I got an email 'bout one o' these letters and as a new Grammy, I thought my soon to be 3 granddaughter would enjoy it, not so much the letter

I got an email 'bout one o' these letters and as a new Grammy, I thought my soon to be 3 granddaughter would enjoy it, not so much the letter cuz shes to little to understand, but on the site there were 3 packages to choose from, I chose the first package which was supposed to come with snow and reindeer food etc..but after all the info I had to share 'bout her and then my credit card info., I did not know how much this was til I hit purchasethen was again I found I was mislead cause I was not selecting a package from the 3 buttons under different packages. Those are all just for the letter! I emailed them 'bout this and in 24 hours I got a response that it was just for the letter and I could purchase the extras or I could just cancel my orderso I have responded not once, but several timesnow Well see if they actually cancel my order as I requested. This is a clickbait scam company, after reading all these other complaints..Im nervous they have all my granddaughters info, address, my info and address and credit information. I learned a *** and had to share it ..beware.

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Santa's Letter Factory Complaints 8

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10:40 pm EST
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Santa's Letter Factory Santaletters.org

This says it is for charity. The problem is they’ll ask for PayPal information but not your email address. So I received no confirmation letter. I emailed them twice with no response. My boxes did not arrive. What a dupe I am.

I ordered two boxes on Dec 9. The website is: Santaletters.org and they claim to be for Toys for Tots charity. I received no confirmation number, no tracking number no email confirmation. I paid via PayPal.
Order 183959
That was from a brief confirmation webpage that I took a screenshot: there were no emails. I have contacted them via email: [protected]@santaletters.org
[protected]
This is a scam and they should be shut down

Claimed loss: $99 for two boxes and two letters

Desired outcome: Warn others. Contact seller. Refund my money or send boxes.

Confidential Information Hidden: This section contains confidential information visible to verified Santa's Letter Factory representatives only. If you are affiliated with Santa's Letter Factory, please claim your business to access these details.

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10:18 am EST

Santa's Letter Factory Sent letter package equaling $66

I bought a package on October 18 for $66 and my granddaughter was supposed to receive the first letter on December 1 in Colorado Springs Colorado. I just talked to my son-in-law was wondering why they never said anything about it and he said he checked the mail every day, and it never came. Now, what do I do and how are you gonna help me? I called the customer assistance line and no one answered except a recording.

Desired outcome: I really would like it sent. Please get back to me. I’m kind of upset.

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Santa's Letter Factory I want to be removed from your email list

I want to be removed from your email list. I keep getting emails from you and it's really annoying. I don't know how I got on your list in the first place, but I don't want to receive any more emails from you. Please remove me immediately. Thank you.

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Is Santa's Letter Factory Legit?

Santa's Letter Factory earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Santa's Letter Factory to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Santa's Letter Factory is known for their high standards and safety. If you're thinking about dealing with Santa's Letter Factory, it's wise to check how they handle complaints.

Santa's Letter Factory has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

A long registered date for santaletters.org can be seen as a positive aspect for Santa's Letter Factory as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Santa's Letter Factory's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Santaletters.org has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Santaletters.org has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a santaletters.org, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Santaletters.org appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Santa's Letter Factory has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • No reviews for santaletters.org on popular sites. Be cautious and do additional research. Look for information about the Santa's Letter Factory and be careful with personal information or transactions.
  • Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
  • Santaletters.org has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The santaletters.org may offer a niche product or service that is only of interest to a smaller audience.
  • Santa's Letter Factory protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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Santa's Letter Factory I ordered from Santa Letter Factory on 10/23 and asked for delivery on 12/1

I ordered from Santa Letter Factory on 10/23 and asked for delivery on 12/1. The tracking says the item is lost during transit. I waited on hold with the company for over 35 minutes, but nobody answered. I also sent an email asking for a refund, but nobody replied. I'm looking for a full refund.

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Santa's Letter Factory I ordered a letter on 12/09

I ordered a letter on 12/09. It's now 12/21 and I still haven't received any updates on when the letter will arrive. I tried calling, but all I got was endless music. I also emailed them twice, but haven't received any response. I'm planning to report this as fraud tomorrow. Their customer service is not just bad, it's non-existent. It seems like they either don't care or they're intentionally trying to deceive people. At this point, I strongly advise against doing business with them. Unless the letter has already been sent and will arrive by Friday, I want my money back.

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Santa's Letter Factory So, I thought I'd give this Santa's Letter Factory a try, you know, to make my kid's Christmas extra special

So, I thought I'd give this Santa's Letter Factory a try, you know, to make my kid's Christmas extra special. Well, turns out it's a total scam! I went ahead and placed my order, even splurged on the fancy upgrade, about three weeks ago. But guess what? No confirmation, no nothing. And get this, my payment went through just fine, like, the same day I made the order. But did I hear back from them? Nope. Nada.

I've been trying to get in touch with these guys, like, a bunch of times. But it's been a total fail. They don't even bother answering my emails. Can you believe it? It's like they vanished into thin air or something. So, I did some digging, you know, played detective. Turns out, their address? It's just an empty piece of land. Can you say sketchy?

Honestly, I'm so disappointed. I was really hoping to make my little one's Christmas magical with a personalized letter from Santa. But instead, I got scammed. Lesson learned, I guess. Don't waste your time or money on this so-called Santa's Letter Factory. It's a total sham.

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Santa's Letter Factory We ordered Santa letters for our kids in ***

We ordered Santa letters for our kids in ***. We got an email on December 5 confirming the order. Then, on the 9th, we received another email saying the letters would arrive on December 14. However, the 14th came and went without any sign of the letters. So, on the 15th, we called to check for an update. A man told us that if we didn't receive the letters by noon on the 16th, we could call again and they would overnight them. When the letters still hadn't arrived by noon on the 16th, we called again. Unfortunately, nobody answered the phone. We listened to music for a few minutes and were instructed to leave a message or send an email for a faster response (within 24 hours). I left a message and sent an email, but as of today, the 18th, I haven't received a response to either. I tried calling again, but now I can't leave a message. The call gets disconnected as soon as I hear the message asking me to leave a message or send an email.

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Santa's Letter Factory I ordered a package for my daughter and got an email saying it was shipped on December 10th

I ordered a package for my daughter and got an email saying it was shipped on December 10th. They said it would take 5-7 days to arrive. The package had a letter from Santa, a copy of the "nice list" with her name, a map of Santa's route, and a certificate for being on the "nice list". I wanted my daughter to read it before Christmas as a surprise. But guess what? It's now December 24th, Christmas Eve, and the package still hasn't come. They didn't give me a USPS tracking number unless I paid extra for 1-3 day shipping. So I can't even track it. I tried reaching out to them on Facebook, but they blocked me from commenting. Then they told me to complain to the ComplaintsBoard.com about USPS, but you can't do that. They haven't said anything about giving me my money back or anything. But I do have emails and screenshots from this company to prove it.

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Santadent25
Newton, US
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Aug 31, 2024 8:02 pm EDT

Still waiting on last year's non delivery, Total owed $66.97 Would like you to look into this. Order # 134659

About Santa's Letter Factory

Santa's Letter Factory, also known as santaletters.org, is a reputable and well-established online platform that offers a unique and magical experience for children during the holiday season. With a long-standing tradition of spreading joy and happiness, Santa's Letter Factory has become a trusted destination for families around the world.

One of the key features that sets Santa's Letter Factory apart is its personalized letters from Santa Claus himself. These letters are carefully crafted to create a truly enchanting experience for children. Each letter is tailored to the individual child, incorporating specific details provided by parents or guardians. This attention to detail ensures that each child receives a letter that feels personal and genuine, enhancing the magic of the holiday season.

The process of ordering a personalized letter from Santa is simple and straightforward. Parents or guardians can visit the santaletters.org website and provide the necessary information about their child. This includes details such as the child's name, age, hometown, and any specific achievements or wishes they may have. With this information, Santa's Letter Factory creates a beautifully designed and personalized letter that captures the essence of the holiday spirit.

In addition to the personalized letters, Santa's Letter Factory also offers a range of other delightful products and services. These include personalized Nice List certificates, Santa's Official Nice List Guide, and even a special Santa's Magic Key. These additional offerings further enhance the overall experience and help create lasting memories for children.

Santa's Letter Factory takes great pride in its commitment to quality and customer satisfaction. The team behind this magical operation understands the importance of creating an authentic and memorable experience for children. As a result, they go above and beyond to ensure that each letter and product is of the highest standard.

Furthermore, Santa's Letter Factory operates with a strong emphasis on customer privacy and security. All personal information provided during the ordering process is treated with the utmost confidentiality, ensuring a safe and secure experience for all users.

Overall, Santa's Letter Factory is a trusted and reliable platform that brings the magic of Santa Claus to life. With its personalized letters, enchanting products, and commitment to customer satisfaction, it continues to be a beloved destination for families seeking to create unforgettable holiday memories for their children.

Overview of Santa's Letter Factory complaint handling

Santa's Letter Factory reviews first appeared on Complaints Board on Aug 23, 2023. The latest review Sent letter package equaling $66 was posted on Dec 5, 2023. Santa's Letter Factory has an average consumer rating of 1 stars from 15 reviews. Santa's Letter Factory has resolved 0 complaints.
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  1. Santa's Letter Factory Contacts

  2. Santa's Letter Factory phone numbers
    +1 (888) 919-3394
    +1 (888) 919-3394
    Click up if you have successfully reached Santa's Letter Factory by calling +1 (888) 919-3394 phone number 0 0 users reported that they have successfully reached Santa's Letter Factory by calling +1 (888) 919-3394 phone number Click down if you have unsuccessfully reached Santa's Letter Factory by calling +1 (888) 919-3394 phone number 0 0 users reported that they have UNsuccessfully reached Santa's Letter Factory by calling +1 (888) 919-3394 phone number
  3. Santa's Letter Factory emails
  4. Santa's Letter Factory address
    580 S Santa Claus Ln, North Pole, Alaska, 99705-7820, United States
  5. Santa's Letter Factory social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 25, 2024
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Santa's Letter Factory Category
Santa's Letter Factory is ranked 184 among 233 companies in the Online Scams category

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