Sassoon
Reviews and Complaints

I have a hair dryer that was made with no ground on the plug in so it has shorted out shocking me and starting to smoke. I was shocked so badly that it literally burnt my finger tips and palm of my hand. I want someone to compensate me for my purchase and failed product and my pain cause this honestly hurts and it has made it hard for me to enjoy my x mas.

01/28/2020
London luxe vr 3
I matched my hair to the back of the box before I purchased two boxes from walgreens,
I am upset that there was no results to my hair the only result I have was a purple sculp,
You cannot even tell I did anything to my hair looks like I only put dye on my sculd super ugly

I would like money refunded
I am so upset please hep

Complaint.
We brought my daughter this dryer as her other one was broken. She rarely uses one as her hair goes frizzy so we decided to invest in this model as it looked exactly what she would need in the future.
She has not used it before as she let's it dry naturally. She went to get it out of its box for the first time only to find the parts were rattling inside. She asked me to check and it sounded as if all the parts were rattlling around inside.
I told her not to use it and I would contact yourselves.
I'm sure you can understand my concern regarding safety. Although she has had it quite a few months it was the first time of using it. I have now decided to take photographs of the model and see if you can help under the warranty of the item as I no longer have the receipt.
I presumed that when she finally decided to use it, that it would work.
Thank you and I really hope I hear from you shortly.
She is really disappointed
Thank you
Mrs Jackie Izzard
Please could you contact me on :

[protected]@hotmail.co.uk

I purchased this spray for first time since my product was sold out. When I sprayed on my hair within a few seconds it started to burn my skin on my temple area, I wet a towel and washed it off... So I thought. It kept itching that day, so when I got back home I washed the area again, that week the itching and dry skin appeared across my forehead then started flaking off layer after layer of skin cells to where my whole forehead and temple area on my right side where it all began became reddish/purple and oozing fluid, eventually much to my surprise my temple hair fell out as well as half my right eyebrow in which I now must pencil in. My skin continues to flake and peel and has effected my neck as well, it just won't go away and keeps spreading and or acting up. This has been going on now for about 9 months or so. I believe this is a chemical burn of some sort, since I have no allergies. I have been keeping cbd oil on it to keep air off skin in effected areas it's the only thing that helps but not fully healing.
Any idea what could be causing this? Anyone else have this problem from this product? What shall I do next... Please help!

Thank you

7/17/2018
I used to be a regular customer whenever I wanted a great precise cut and professional color I would come here until recently. I went to there on June 2nd to get my hair platinum blonde or a light blonde. My hair was already a dirty blonde but my roots started turning a dark brown and I had medium length hair and asian. I was scheduled for a 10:30 and found out I was only booked for a single process color. The girl should have been more inquisitive about needs. I talked about cut and color I wanted. I was asked if I wanted my hair that morning and I did. She said because it may sting a lil'. I wish I was told that at the time of my booking. I went to Jen who I've been to before. She had Ritchie help her. She bleached the top half waited for about 30 min then she added more bleach to the entire head. I sat for prob another 20 to 30 min. I got washed and then went for cut by Terri. Jen said don't be shocked by the color. It came out then she told me in the beginning that color at roots may turn orange but instead a bright yellow like the original color. After my cut I then waited in the back til Jen finished up w her client that she was doing foils on. Wait was about another 30-45 min or so. Then she put more bleach in for what was supposed to another 30 min in but was more like 40 min. It was burning but I tolerated because I was determined to get that yellow corrected. She explained to me how it's common to sting and how she was blonde before and she said to herself pain is beauty. I said the same thing. I then got washed out and as I was washed out my head was very tender and hot. I asked to wash me w cold water and she did. After shampoo a PH balancer placed in my hair for another 10 min. I got that washed out and sat for another 30-45 min waiting for her. She blew dried my hair and then had a toner put in for 20 min. At this point my head was on fire but I was determined to make sure that yellow was gone and pain is beauty right. I was washed out again by a different person and at this point my head was really in excruciating pain I was shaking a little. Again cold water and gentle touching was key. After towel dried I went to stylist for final cut and touches. As she brushed or combed my hair she asked if too hard like she knew it would be tender or something was wrong. She blew dried my hair til it was over dried out and started to look like a helmet. As she was blow drying and brushing I felt something was wrong the way she kept brushing my hair lifting it up as looking for something. I suggested she flat iron my hair. She did and final look came out great. I left out at 4:00 or 4:15 to catch a movie w friends. Then we went to dinner abt 7:30 I felt the back of head and side by my ear I noticed some scabbing. I went home and analyzed my whole head and these scabs were all over and wet like at the top. I paged the on call for pcp's office. They suggested going to er. I went to my local ER and they diagnosed me with impetigo. A strain of staph or strep infection. The pictures the nurse and my daughter took showed my pores/follicles were jet black and I had red circular patches and lots of hard yellow crustiness pus like. The process to care for this is crazy. I had to take antibiotics, missed a day of work because it is contagious and wanted to be sure I had a full 24-48 hours of antibiotics. I had to change my sheets and towels and clothes everyday. Wash in hot water. Wrap head in scarf when sleeping. Use Jason's Tea Tree shampoo and 95% aloe vera gel the healing has been a long process and still have some mild scabbing and maybe some scar tissue. On Tuesday morning I called them because on they were closed for weekend as I was there on a Saturday. I was concerned about what happened to me and using same brush or comb on other clients. I Spoke w Jo the assistant mgr. Who said she will tell her immediate supervisor Thalia and I will get a call back from her later today. I did not receive a call back from her til about 2:30. She said she will call me back after investigating and she never did. I explained that I did not want people to lose their jobs just to make people aware of things that can happen. I called on Friday to follow up & get resolution. She said that she interviewed and no one saw anything. Of course ! She didn't sound concerned or didn't sound like she knew what to do. I was upset and told her she didn't even give me an apology or seem to care. She apologized only because I mentioned it. She asked if I wanted a refund. I said yes. She said she had to run it by corporate by writing up a slip and I should receive an email from corporate. I never did. I asked her to send me an email as proof that she did this. She just emailed me a one line statement her request of a partial refund of $200 not the whole $315 or $320 I spent not including the the tips I gave. It's been way over a month and no refund. I emailed corporate twice no response but I think it may have been only for consumer products. I went to another stylist recently and a dermatologist who both said i had been burned or had a chemical reaction and lost small patches of hair. I'm very disappointed in this reputable salon.

I have a Vidal Sassoon Pro Series Color Finity Dry Shampoo Rich Darks 4.9oz.
I was only able to use it one or 2 times and now absolutely nothing happens when you press the spray lever/button. This is the 2nd can of this same design that I have had this problem with. I hate to throw it away because it's practically full but it's useless.

Very disappointed with this packaging. The product was great but I can't use it.

Tried it yet again today 12/9/17 and no air, no noise, nothing. It's been shaken, etc.
I have kept it in hopes that someday it would work...I don't recall which store I bought it at. A refund or equivalent coupon for Vidal Sassoon products is requested.

Thank you.

I bought this product about two weeks ago as it was on sale at my local Dollar General Market in Ohio and I knew I was going to need navy blue pigment anyways. I opened the box today and sadly, there is no pigment in the box? Just the conditioner, cream developer, instructions and gloves. I'm so confused why or how this happened? Quality and damage control please. 😳

purchased a 3/4 inch nano ceramic root volumizer from a retail store, used it and sustained a burn to my neck. called Helen of Troy consumer Saervices and cannot even seak to anyone in charge of consumer services..they ut me in a sit and wait.. and deal with the pain situation..sent an email to consumer services. delivery failed!...=(

I bought a blow dryer called Vidal Sassoon 1875, I purchased it at Family Dollar for $12.00 I used the blow dryer on high several times and nothing happened until this morning and as I was almost done blow drying my hair flames shot out and burnt the top of my hair sinjing it off to about a half an inch from my scalp, The blow dryer no longer works on high but works on low. I now have to go get all of my hair cut really short, just to let you know...I am crying as I write this because I hate really short hair especially on myselff.

This curling iron is just over two months old and the electrical cord has completely broken where it meets the reinforcement rubber ribs before going into the handle. This happened while I was using it. It caused a second degree electrical burn on my hand (that includes the blister). The circuit breaker popped and prevented a worse injury or fire. My carpet just outside my bathroom door was nearly burnt when the iron fell on the floor.

I was given a Vidal Sassoon Answers hairdryer the other day, but it oes not actually produce any hot air. All the air the comes out ( no matter what setting it is on) is cold. Therefore, I received a faulty product. When I typed in the website address to complain about the product, I found that it links me to an unrelated site under a different company. There is no phone number to be found. I have Model VSDR5522. I would like to contact the company that produced the product, but have not been able to find the correct conctact information.

Sent the below message to Proctor & Gamble, who's associated with Helen of Troy, who owns Vidal Sassoon. (..whew! took forever to get to the bottom of that!):
"Purchased 2 hair accessories. The Fan Tail VS15188 is impossible to use, in spite of an online forum stating the same by many consumers. One person even gave
recommendations, but still unable to use with your instructions. Same with Pony Connect VS15213--hair pulls out of band when pulled to connect in back. I'm 58
years old with medium length hair. My 28-year old daughter with long hair tried both on her & me without success. HELP!"

There was no email to contact Helen of Troy, & nor Sassoon, so I went right to the top. A few hours later (on a Saturday night!), I received the following response from P&G:
"Hi! Donna, Thanks for contacting P&G. The Vidal Sassoon products you wrote about aren't ours. P&G no longer makes any Vidal Sassoon products - we discontinued
the Shampoo and Styling products more than 5 years ago. You may want to recheck the package label or consult the Thomas Register at your local library to locate the
name and address of the current manufacturer. You can also visit them online at: http://www.thomasregister.com .
The last information we had on Vidal Sassoon hair styling products, brushes, hair dryers, etc., was that they were manufactured by Helen of Troy. You can reach their
company by writing to them at:
Helen of Try, Attention Customer Service, 1 Helen of Troy Plaza, El Paso, TX 79912
-or you can try emailing: [protected]@hotus.com
-or by calling toll-free:
Consumers: [protected]
Retailers: [protected]
I hope this information is helpful.
Dianne, P&G Team"

So if anyone else has been given the run around by Vidal Sassoon, try going this route, per P&G.

I was bought a vidal sassoon hot tools curling brush, when i first used it, also using my hairdryer to style, i was horrified to notice that the bristles were melting and getting stuck in my hair, which i had to cut out as it was all stuck hard in my hair, there is nothing worse than trying to get melted plasic out of your hair especially on xmas day.. Wont be buying this rubbish again

I bought a Vidal Sassoon curling iron at our local Wal Mart and it burnt my hair. I have red spots through my hair and in the front it stuck to my hair and when i pulled it out my hair broke off. My hair is really fried and I had to buy lots of hot oil treatments and I feel I deserve compensation for this. it will be months before my hair is back to normal.