Saudia / Saudi Arabian Airlines / Saudia Airlines
Reviews and Complaints

To whom it may concern,
I came back from Jeddah for Umrah on 24 jun 2017 by SV 836 and still have not receive my 3 pieces of luggages, 1 for me another 2 pieces are for my cousin.
Today is 11 Jul 2017 we have waited for more than 2 weeks.
I have complaint to lose and found Dept, spoke to the staff numerous time but no information regarding my luggages.
My complain reference no SINSV 11436, our luggages with tag Yayasan Alhabib Malik (Batam) Babussalam Holidays ( Singapore), there are also our name and hp no.
I hope that the luggages will be located and sent back but should it never turn up and reported missing, I believe that we are entitled to some form of compensation from the Airline.
I can be reach on my mobile no 65 [protected].
I appreciate an update as soon as possible.

Thank You
Aisha

Good Afternoon,

Reference to my flight SV121 on the 27th June 2017 from Riyadh to London Heathrow, I am disappointed to inform you that I had a really bad experience with your airline which was mainly down to you overbooking .

Seats had been double booked and a family behind us with young children had to be scattered. the airline staff were extremely rude to a number of people asking them to move in order to sit this family together but no one was willing to move. this took almost an hour at which point I had to pay an extra hours wait to my taxi driver who was already booked and confirmed at 2.30pm for pick up. the company did not let me adjust pick up time at such late notice due to the time I had contacted them. Eventually it came down to me and my partner who has sciatica problems to move away from our window seat (43J & 43K) into a middle isle (48K & 48L) which means we gave up our window seat which we are very particular about. the whole time my partner suffered with pain and despite complaining to a supervisor named BAHA his attitude was appalling as his response was "it happens" and "nothing can be done", "its not that late".

its not like the staff offered us to sit on a first class or business class seat as compensation to your own fault of double booking that we had to put up with such attitude. The way they spoke to others as well as us despite talking about the issues my partner was having, they didn't come up a reasonable solution rather it was 'its happens and its no big deal'. my partner suffered for about 4 days after that flight.

Desirable resolution:
reasonable amount of refund and/or 2 x 1st class RETURN to Jeddah (expiry for 2 years min).

I trust this matter will be addressed and a reasonable resolution will be offered in this instance.

I travelled on 3rd July 2017 from Jeddah to Mumbai on sv772. The flight was delayed by 4 hours and we were told that we would get the compensation at the Mumbai airport by staff members of Saudia at Jeddah.After reaching Mumbai the staff authorities refused to give us the compensation and were replying rudely. It was the most terrible experience flying with Saudia airlines.I am writing this compliant for the reply from the airlines.
Mazen Abdullah
+91 [protected]

I flew on June 10, 2017 from Toronto and arrived on June 11, 2017 at Jeddah airport where I learned that my baggage has not arrived. I had only one baggage and all my clothes and medicines were in that suitcase. I was taking the flight to Madinah and I did not have a saudi number to give to the staff so I asked for some guidance. I was given a phone number to call and ask about my baggage which I tried many times from Madinah but after going through the whole option selections and finally getting to the option for King Abdul Aziz airport Jeddah the line would get dropped after 4 rings. I had to go to Makkah on June 15 but since I was not able to confirm if my suitcase has reached Jeddah, I unfortunately had to decide to leave the whole matter until after Eid.
The loss of my baggage caused me mental and physical stress as well as I had to buy everything in Madinah and some of the medicines I use were not available which caused me to suffer more. My whole umrah trip was ruined because of poor service by Saudi Airlines.
We were told that the baggage was left behind in Toronto due to excess weight, but ironically I only had one baggage of 22 kg which was less than what I was allowed. Many passengers had extra luggage which they paid extra and their luggage came but I had only one well within the allowable limit and mine did not come.
I only collected my baggage from Jeddah airport on June 30, 2017 when I went there for my return flight on July 1, 2017.

I would really appreciate if someone can look into this matter because this is not how a guest should be treated.

Sincerely,

Rizwana Ashraf
rizwana.m.[protected]@gmail.com

This is to bring to your attention about our harrowing experience with regard to our two missing baggage which was delivered to us on 7th day of our vacation in Italy!

I and my family embarked on our 9 days vacation to Italy on Saudi Arabian Airline SV1017 to JED and SV201 JED to FCO on 21stJune, 2017. While checking in we were told that the baggage can be collected at FCO airport. But, on reaching FCO airport after waiting for more than one hour we realized our baggage was missing. On inquiring it was told to us that our two baggages were still in JED airport and the next flight from JED to FCO was on 24th June. They asked us to lodge complaint and assured us that they will deliver the baggage on 25th June at Ramda Naples. They also gave us a contact number asking us to contact for compensation.But, we never ever got connected whenever we tried.Since we were constantly travelling follow ups were done locally by acquaintance and after several follow ups we received baggage only on 27th June noon at Florence!

Kindly note that our vacation was for 9 days and we received our baggage which had all our clothing, expensive watches, medicines, toiletries etc at the end of 7th day! This was mentally and economically taxing for us. We had to shell out money (approx 800-900 Euros) to start from scratch at the start of vacation coz we only had the clothing we landed in!

The most frustrating part was that nobody from the airline tried to get in touch with us to let us know about the status of our baggage or talk about the compensation part. We being in a foreign country had to seek help locally to know the status of our baggage as we were constantly on the move.
On 29th June night when we arrived in Riyadh (flight SV208) we tried lodging complaint at the airport customer service but, they hardly heard us and asked us to lodge complaint through email.

Totally disappointed with the manner in which the entire episode was handled. Would really appreciate if you look into this matter and do the needful at the earliest.

Looking forward to an early response in this regard. The complaint lodged in FCO airport about missing baggage is attached for your reference.

Mob# +[protected]

Thanks and Regards

Sony John Rebello

Rules regarding carrying holy water zam zam in connecting flights via dubai is not known to any officer at check in counter... I was travelling to pakistan via dubai.. Jeddah to dubai in sv 598 and ftom dubai via emirates to karachi... I was refused booking of zam zam by check in counter... He said emirates does not allow zam zam... He said emirates allows only two baggage..
I went to emirates help line... And very very clearly it is written that zam zam is allowed if itenary of ticket of umra visa has jeddah or medina in it...
Do due to the ignorance of saudia airline staff I was not allowed my zam sam.

Greetings,

I would like to complaint about the bad experience with Saudi Airlines, me and 2 of my friends were traveling from Jeddah to Medinah (22/06/2017) at 18:20, we reached the airport at 16:00 and stay for 4 hours till takeoff (20:00) our plan was to pray Taraweeh and take reset before our other plane Etihad (05:00) no one from your end explains the reasons of the delay and even no one apologized.

I thought that Saudi Air is the best in Saudi Arabia but in future I will go for other Airlines.

I hope you take my complaint as bad planning from your end to enhance your service in the future.

My contact # is: [protected]

Passenger from Flight SV557 going to manila did not received all there baggages and said that they will received it after 10 days.what the h*** is that..some passengers are on short leave ..., ived contacted as well the airlines here in dubai and said if they did not received then i should go and check at the airport and collect it..so what is the sense of checking in the baggages if i will take it here also ..hopefully they will receive there baggage in good condition without FURTHER DELAY AND INCONVENIENCE again... they dont even say sorry on what had happen ..

we had a flight on Thursday via sv 727 at 17:00 which was cancel due to some mechanical problem and they asked us which includes 300+ passengers to stay in a hotel because mechanic will come from Saudia and will bring the missing parts of the plane and will fix it, but till now there is no confirmation of the plane as no mechanic is arrived till now and we are still waiting for some good news but no such response from the agents, and secondly the passengers on the plane have there visa expire tomorrow, and now they are saying the plane will take of at night around 2:00 still not confirmed. so we are desperate waiting for some help as our Makkah and Madina hotel booking will also be cancelled.So, if u can arrange a second plane for us we will be very thankful to you.

السلام عليكم و رحمة الله و بركاته
برجاء ملاحظة انه في يوم 15/6/17 الخميس الساعة الخامسة صباحاً كان عدد الموظفين على كونترات إصدار بطاقة صعود الطائرة ٣ فقط و ذلك في مطار الملك عبد العزيز الدولي جدة مما أدى الى تكدس غير طبيعي للعدد الركاب و تأخيرنا عن باقي إجراءات السفر و مشرف الكونترات كان شخص غير مسئول و ذلك لعدم تواجده و إشرافه على الكونترات لمدة تزيد عن الساعة مما جعل احد الموظفين على الكونترات يقوم بعمل المشرف مما أدى الى تأخيرنا اكثر.
برجاء مراجعة مثل هذه الأمور لتجنب الاثار المترتبة عليها من تاخير الركاب الذين لديهم ثقة منقطعة النظير بالخطوط السعودية
و لكم جزيل الشكر لتفهمكم
رحلة رقم SV331 المتجهة الى الاسكندرية

I had to fly on sv 727 from Islamabad airport at 1745 hrs 14 June total family passengers 5 including me flight delayed and told after 5 hrs that we are not getting flight and its cancelled for one day, for that reason I have lost approximately 6000 Sar of hotel booking and car booking from jedah to makkah and 2nly air line should pay the claim for hotel cancellation and loss of money and one day less stay in makkah and as per rule 300 sar for one hour delay not exceeding 3000 sar which for 5 person comes to 15000 sar total loss which airline should bourn comes to 25000 sar and hotel provided was so pathetic that I have to change and get other hotel on my expense which airlines people are not listening and should be complelled to pay the compension of 25000 sar my email [protected]@gmail.com, phone [protected]

My parents have performed umrah on umrah visa. They have started their journey on 2nd March 2017 and return journey was on 10th June 2017 through Saudi airlines. After the check in process at 12:00 AM and then boarding pass, they were completing the other formalities and then came the long immigration queue. Finally when it was my father's turn at fingerprinting counter, unfortunately there was a mismatch. They tried few times and then they have sent him to a different counter saying that there is a problem with the machine. Again he has to go through the same procedure at second counter as there were many people in the queue. It was successfully completed after wasting 1 and half hours to two. My mother got it completed by that time. Exit stamp was put on the passport and they were proceeding towards the boarding process. And there they came to know that the flight has left. Now the torture of these airport and Saudi airline authorities started as they cannot move out since the exit stamp was put. They are made to sit in the security zone and still they are there with no help from the staff. They are fasting with mere glass of water as its Ramzan month. This is pure negligence of airlines people. They don't even bother to accommodate my parents to a better place to take rest. They are sitting on chairs for more than 30 hours. Still we are not sure about the next flight.

I'm salim mansuri and I am travelling for ramdan umrah from ahmedabad, india. I reached in mumbai on time. My flight from mumbai was sv3441 dept time: 9:40 am indian time. But I was told at the airport that my flight from bom to jed is delayed. And no one knew exactly for how much time. I didn't expect this kind of management from company like yours. But the worst part is they allotted us rooms in hotel vits in mumbai. But rooms are horrifying. They alloted 4 person a room. So no privacy at all. And above that the rooms have 2 single bed. Not double bed like four people rooms should be. My room number is 433. Everyone pays a lot of money for umrah. Forget the money but a one less day in mecca is the worst thing that could happen to any pilgrim. Now your company not even ignores this but not even provide basic accommodation services. Very disappointed.
From,
Salim mansuri
(M) +91 [protected]

Hello Sir,

Kindly inform you that my mother booked ticket to travel India on 22nd May 2017 from Jeddah King Abdulaziz international terminal, ticket number 065.[protected] and flight SV746.The problem was seat was filled and there was no vacancy to allot my mom in the flight.

We were in queue for 3 hours and final result was really hurting and
reschedule the ticket to 23rd 7.am from authority. It was really a bad experience for my family. We are from Makkah.

Regards,
[protected]@gmail.com

To whom it may concern
I aliza gul went 1st time for umrah and pakistan in your saudi airlines. Returning from pakistan via jeddah back to south africa. On 22 may 2017 while waiting in transit in jeddah for departure for the 1:15am flight sv0447, I was told few times that they will announce for departure soon, after 1 or 2 hours I was told the flight has been cancelled and must wait for the morning for new ticket issue, at 6am they re issued a ticket for departure at 19:00 flight sv2030 which was cancelled last minute again. I have been sitting from 21 may 2017 11:30pm until 22 may 2017 13:00 on the transit benches for 14 hours before getting any hotel and food voucher which I think is totally unacceptable for saudi airlines. I would like to know why the delay so long in the first place and secondly the service for waiting on the benches for 14 hours without any food or resting place

Very disappointing
I will await your response
Aliza gul
[protected]
[protected]@gmail.com

Sir,
I am one of the frequent user of Saudi Airlines and to date [protected]), I have never faced any major delay or other service problem but yesterday [protected] ) Flight No: SV 0783 from "Kochi to Jeddah"scheduled to departure at 17:[protected])but was cancelled when it started to move on the runway due to some technical problems. It's much appreciable that the error was identified just before take off and saved from many ramifications. Eventhough, they provided accomodation and informed the next flight to be on the very next day i.e, 22-05-2017 at 12.50 pm from kochi yet they failed to rectify the technical problem as the technicians and spare parts of the flight were reached late at 4:00 pm next day of actual departure -22 May. The Saudi Airline authorities failed to arrange other flight . The passengers in this delayed flight include Umrah and those with re -entry period expiring to the nearest. The passengers were not even allowed to get their luggages back as the flight was in maintenance. Till now (8:00 pm - 22nd May) there is no any information and all the passengers are waiting in the hotel provided.

Please take immediate action as there are many kids and families struggling with no clothes and belongings as their luggage is still in the flight.

I called saudi airline qatar office telephone number +974 [protected] at 21.05.17 at 12:00 midday the number i called from +974 [protected] to change return ticket for one of my colleague the agent answer my call without introduce himself only he said alo, then i gave him the reference number to check for me the fare for change, he told me with very rude way this ticket issued by expedia so call expdia dont call us, i infrom him i speak to saudi airline and you can check for me he said no, when i ask him to speak to a manager to solve my problem he said call after 10 minutes because the manager busy,

I ask for manager name he said his name mohamed akef
I ask him about his name he said mutaz, i ask him for his last name he said no last name
I recognize his nationality from is accent he is from sudan

Please i need action for this,
This is impossible to happen with airline customer service

Wait for your reply asap

My name anthony zaki
Email antonuos.[protected]@gmail.com
Mobile +974 [protected]

1) abu bakr akoo
2) hajra akoo
3) halima akoo
4) rashida arbee
Date: 16 may 2017
Saudia airline
Fax no: [protected]

Complain: delay and cancellation of saudia flight no:sv446, confirmation no: 6nbtgp

Flight confirmed: wednesday 10 may
Time of flight departure: 11:00 am
We are a group of 4 people that traveled to o. R tambo international airport on the 10th of may to board a flight confirmed to depart at 11am. We arrived at the airport at 7 am and checked in our luggage at 8:30 am.
Announcement for boarding was made at 10 am. After an hour of waiting in line for boarding we were informed that the flight is slightly delayed. We continued to stand in line until 12:30 am and then were told we should wait until further notice. We were given a voucher of 100 rands per person to buy lunch. This amount is equivalent to 25 riyaals.
We then waited in transit until 2:45 when we were told that we could commence with boarding. We were very happy to finally be able to begin our journey hoping to reach makkah in preparation for jumu'ah.
After boarding the flight, the safety announcements and traveling prayers were recited. The aircraft began navigating towardso runway. However it suddenly stopped. This was at 4:00 pm. We were then told that this was a short delay due to a documentation problem. We then continued to sit in the aircraft for another 3 hours until 7:00 pm
We were then told that we would only be flying the next morning at 11 a. M
We then had to exit the plane and reclaim our luggage. This happened at 8pm.
We then were directed to a hotel at 10pm where we spent the night.
We went to the airport on thursday morning and as we stood in line to check in our luggage we were told by the ground that we should wait for another 3 hours before we can receive any confirmation.
We then went to the saudi office at 10am where we stood in a long line in order to understand what was going on. At 11:10 am they told us that we would be rerouted via qatar airline or emirates airlines.
At 12:17 pm, as we were standing in a line waiting to be rerouted we were told that saudia aircraft will be flying. We were not given the option of rerouting since it was confirmed that saudia will fly at 4:00 pm
We then checked in our luggage and went to wait for our boarding which was scheduled to board at 3:30 pm
At 4:00 pm as we were waiting to board we were informed there is a slight delay. We continued to wait at the departure gate for another 4 hours. We had no idea what was going and the ground staff did not inform us what should we do.
After this long traumatic delay we were told that all the passengers will be rerouted to a different airline. We continued to wait to be rerouted. At about 8:30 pm were asked to reclaim our baggage once again and check in via emirates airline.
This was especially traumatizing for our mother who is 71 years old and needs wheelchair assistance
We had no lunch and supper as we were only given a voucher of 100 rands equivalent to 25 riyaals.
We then went to emirates counter to check our luggage in again where we were told that we could not check in our luggage until 10 minutes before boarding because saudia overbooked their flight. We were shocked and distressed and had to now wait another 40 minutes before we could get a confirmation
No one from the saudi office came to us during our 36 hour delay.
Expected time of arrival in: jeddah: 7:30 pm on wednesday 10 may
Actual arrival in jeddah: 2:30 pm on friday 12 may
Loss of time: 43 hours of desperation, anxiety and trauma
We also lost 2 nights of accommodation at marwah rayhaan of rotana as the hotel management refused to give a refund.
Most importantly we lost 43 hours of worship in the haram.
We hereby request a compensation for the horrendous and unexplainable trauma we were made to undergo.

We are in madina and are due to fly back to south africa on friday evening. We would appreciate if we could have an appointment before our departure.

Awaiting your prompt response.

Yours sincerely
Abu bakr akoo

The Saudia flight SV227 got delayed and we missed onward flight UX1671. Though, airport staff managed to get issued new tickets in another airlines. Tickets for the below family members were replaced Incorrectly,

1. Shaurya Thakur
2. Ip[censored]a Thakur

We were denied boarding on AF1615 on May 12, 2017. I was asked to buy new tickets for them for the whole trip from ZRH- CDG- RUH. All this trouble for no mistake of ours. Terrible situation to be in when you are traveling with two small babies.

On 5th May my wife and 2 kids were about to travel using saudi airlines from chennai to jeddah. They went to the counter with all confirmed tickets and well in advance .

the counter staff had told my family that only my wife can travel and my kids cannot travel as the tickets had been cancelled during online check in.

There is no option to cancell a ticket while check in online as well as no one will cancell kids ticket alone and make the family alone to fly.

They were treated badly and asked to go back home. they all went home and the very next day took a oman air flight at a huge cost ( due to save the reentry time line ) and reached jeddah safely.

i have officially complaint about this to saudi airlines and yet no response from them. when i checked in customer care @ jeddah office they say some one has cancelled the ticket on the spot .. i mean at time of boarding and they had turned back my family with lot of pressure and heavy heart

I would request saudia not to do like for anyone in this world and also give me a justice for the same