Yelloh (formerly Schwan's Home Service) review: life as a route sales manager (csm) 10

I completely agree with everything you have said, my husband has worked there for almost 2 years and he is always gone, they do not care about your family to them Schwans is your top priority. My daughter gets really sick easily and when he has had to call in they make him come in later after we are done at the ER or he has to come in on saturdays. I feel bad like you said so we still buy but I really hope this economy changes so my husband can change jobs.

Your complaint is so perfectly written, exactly what I went through with my short employment of 47 working days, 60 calendar days. Although I was fortunate to just get my health insurance and use it quickly before it expired I did still pay my share for using it. I was a women driver and yes the same applies to a women driver. I put in my notice to terminate my employment 3 or 4 weeks in advance and they terminated me shortly after submitting my termination, then told me all my mistakes and I was no longer needed to finish my original time to terminate employment. I won a lousey 2 weeks unemployment from the two weeks they terminated my employment early but I won't believe it until I actually see the money in my account. You are 100% right on what you have written. I was working until 11 PM to midnight most nights. There was no 7:30 PM, maybe somewhere during training in the first two weeks. They are very deceptive and do lie to get out of paying unemployment for lying in the first place. I left a good job with the US Census and gave up unemployment that I was already guarenteed to get for 6 months. I think it is very sad how they rob driver's of their lives. If you figure 70 hours a week you are only making 7-9/hr. More driver's should submitt complaints directly to the company and BBB so they stop the mistreatment of their driver's. You know someone is getting rich when they bring in $60, 000 or more a week at a depot. The driver's aren't getting rich and they are losing their lives and health at the same time to earn a false salary. I give Schwan's a grade "F"

If your looking for a "job", steer clear. If you have been 1099 and have independent sales experience or previous business development/ownership and understand what it means to build a client book through the numbers game of prospecting, this is a no brainer. My first year was 70-80 hour weeks - $54k. My second year - $67k. This year I'm working four days per week (m-th) 48-50 hours and on pace for $80k+ with the new comp plan. Word to the business minded who may be considering, Schwan's is filled with employee minds like the one above. This is a money maker for producers focused on the numbers game involved with prospecting. Now that my route is 90+ stops per day with referrals coming in, I'm on my way to six figures within 24 months. I arrive at the depot each morning at 9am (Monday's 8am for meeting) and I get back to the depot at 9:45pm - 10pm. I move quickly through each day and from 5pm - 9pm this means that I'm usually running. By the way, I've lost 37 pounds since starting the "job". It hasn't been easy but I have worked much harder in the past with much riskier results. Schwan's knows that if I leave this route, odds are, business will be lost because of the low grade human resources pool at their disposal. So, it's nice to be appreciated although I spend 95% of my working time solo on route. Also, I made $1400 in Holiday tips this past season which was as nice as it was unexpected. It's a business and the only one's succeeded treat their route as a business. Thanks to all the failures for forcing the company to change the complain recently, I got a very nice raise.

My husband has worked for Schwans for years... we now are in our 30s and have 2 children. One 2 and one 2 months... my husband THE SCHWAN MAN leaves our house just before 9am and gets home 11pm or after. If he gets home earlier, I am shocked... He makes around $60K a year... he has always been in the chairman's club... I used to be so proud of his efforts and the fact that he was in the top 4% of the region... but now it is a HARD HARD life now that we have 2 kids. I never see him, and I am ALWAYS mad at him. I am basically a SINGLE mom. Of course on the weekends he is home, but that is when we have to catch up on EVERYTHING... and he usually is exhausted. He usually works Monday - Thursday, but lately he has been taking on fundraisers... on the weekends... which takes him away for about 70 hours per week. It has been EXTREMELY hard on our marriage... and as the kids get older and into sports it will be more and more challenging. The loves it because the people LOVE him... and he gets a satisfaction from being on top... but SOMEDAY he will realize what he missed...

I understand the complaints completely. As a new job for someone with a family this is probably the wrong career path to choose. If your personality is not a go-getter type then you will fail so do not waste your time. If you don't have a 4 year degree, are single, and have the drive to earn a nice income then you have no reason not to try it. Most drivers are classified as CSMT's when they come in, do not have a route and have to "wait their turn" to get on an open route. I have been there 4 years and seen probably 35 or 40 people come and go, but their talent level and what it takes to do the job were not a match. It is long hours but there are ways to make it work. I have been there 4 years and was one of the lucky ones to fall in to a flex system working 8 hours a day when I first started. My first year I made $4100 in a little over 8 months. Second year $58, 000, third year $63, 000 and this year on pace to hit even higher with the new compensation plan in place. The job now rewards those of us that run a high daily number instead of everybody. It's truly a pay for performing type of compensation. I love it. I love my job and I love all the people I see every 2 weeks. I have made some great friends, some great contacts and great resources should I ever decide to leave the company for other endeavors. If you want a desk job a desk job this is not. You need to be in relatively good physical condition and you have to have a strong desire to succeed and sell. You have to make friends easily and have a bubbly fun type of personality. Economy is not an excuse, people always eat and they will pay more for good food. If you or someone you know failed at this job then they need to take a look in the mirror, chances are this wasn't the first or last time they failed. You can make $60k plus on this job within 2 or 3 years with effort or you can go flip burgers at McDonalds for $7.50 and hour. Don't be haters.

They did not want to pay38, 000 what makes you think they are happy paying you 50 or 60 grand? doing the same job? you are not thinking so you will be back on 11 percent comission.

I have been workig for Schwans for 4 years, 2 of the 4 were spent in the warehouse.. once i turned 21 i jumped on routes.. The first year was hard, i wrked 12 hrs a day 5 SOMETIMES 6 days a week, finally got established... Was on those route days for 2 yeats then the depot optimization came in and cut my route apart.. it hurt havibg to start over from scratch, but i did... Its been 6 months since then ive since went to 4 day wrk week, i love it i wrk wed-sat 12 hrs a day and am on track to make 46k this year... Schwans has there issues yes, when u start out the hours suck, the pay sucks, the overall responsibilities you get sucks... But bc of schwans i have made so many great accomplishments... Ive never chairman clubed been close 2 years in a row... If ur not a sales driven person, with the ability to set and accomplish goals... Then why would you come to wrk for a sales company... Schwans cant build ur routes for you... My route was averaging 500$ per day... Ive since grown one of the said to be hardest routes to run up to a 1500$ dollar avg... Thats 1000$ a week wrkin 4 days... So i have to say dont hate the company just because it wasnt for u... Grow up and move on believe me schwans did... Afterall they invested time and money into ur training and it didnt last..

Ive read the previous postings. First of all, sometimes a depot DOES have a sales pro that exceeds and does well, as Numbersgamer mentioned. This is the exception though. You would have to have a good route with potential to build, as well as be willing to work extremely long hours, route-build, and be allright with knocking on people's doors as late as 9 or 10 pm. Then you have to wait at least a year just to start earning decent to good commissions. Not to mention all the food you would have to buy just to be qualified on their hundreds of offerrings.

Keep in mind that even though Schwan's has good food, it is high priced. No matter what Positive Reinforcement says above, we are still in a down economy and most people have to drive to the grocery store at least for milk, eggs, and beverages. Why not pay less for what they want at the store, and not have to wait for a "time window" you are slotted. Most of the times as a sales trainee, we didn't make it to the customer during their slotted time window. And one of my training days was spent with people constantly telling us they couldn't afford to order, or just couldn't wait for the 2 week cycle to come around to order.

Remember that when Schwan's started in 1952, the American landscape and family was very different. We are living in society where both mother and father work, kids have extra-curricular activites and weekend soccer games. It is harder today to catch customers at home, even with specified time windows, and especially with 60-100 customers per day. On top of that, we have a more fast-paced, mobile society where it's easy to get around, Wal-Mart and super markets are within a reasonable drive, and Sam's Club and Costco offer incredible prices!

Schwan's has a 70% employee turnover ratio. One of the reasons I quit after 2 weeks training was that I was able to review the last year's sales numbers by route, posted by the bathroom in the depot. Each open route in the depot I had a possibility of being placed on was weak. The routes were running $500-600 daily, well below the $900 mark to even start making commissions. I figured with my sales experience, my hard work, and my love to meet new people, I could greatly improve on the route. But even if I doubled the production of the best open route, I would still be making a little over $40K a year for my 80 hours a week. And that $40K feels like 40 cents when you take into account the loss of family time, loss of personal life, increased stress, and always being miserable.

All of what Gussy82 says above is true! Even the false info I was fed to get me hired. And I was also told I was NEVER required to work Saturdays. But the first week of training, a message was posted in the depot that it was MANDATORY for EVERYONE to work the next Saturday (also St. Patrick's Day when everyone is out) as an extra route day. The employees were also treated poorly. My first few days on the job were spent listening to the sales and facilities managers degrade all the employees over my training videos. Besides that, the depot manager had to sleep either in his office or on a fellow employee's couch because the company wouldn't let him keep charging a hotel room, after they moved him from another state to that location. They weren't even allowed to order uniforms for several months, leaving me to dig through old worn and dirty uniforms of ex-employees to equip myself for the job. I had to wear pants that were 2 sizes too big, and a jacket that was 3 times too big.

Users like The Motivated Schwans Man speaking of the money invested in our training and telling people to grow up, and Positive Reinforcement calling everyone failures must be Schwans management or execs. It's the same kind of BS I experienced there. When the people that mean the most to you tell you they miss you and haven't seen you in weeks, who cares about what the company invested in training? After all, it's a system that works for the company, not a career for the hard working or smart individual. If you still aren't sure who is on the level here, make sure to read the post from above by SchwanmanWife2 and tell me you would change places with them.

I agree totally if you have a family this job isn't for you.not that I have kids or anything but they have my fiance bouncing depot to Depot due to lack of salesman. We usually have to drive to a different town every two weeks and stay in hotels that Schwans provides for us.he goes in at 9 in the morning an has not gotten home at one time till 1 am in the morning due to all the stops he has to make.I'm not a happy gal right now but where we live jobs are scarce. If your a Schwans wife be prepared. Plus the little time you do have he will be wore out to spend time with you

As a former Schwan's Man and Sales Manager I have some experience when I speak about the job a Schwan's Man does. I worked for Schwan's for 8 years, starting as a builder, then Route Salesman and lastly a Salesmanager. The life of a Schwan's Man is not easy but it does pay well, if you work hard and pursue success as if it was your own business. It has been a while since I was employed by Schwan's but when I did, I earned in the mid 50's to low 60's in the 1990's. Yes, I worked long hours easily 70-80 hours a week. I definitely concede who your Salesmanager is has a direct effect on the money you can earn. I worked for three, and two helped me and one did not. Since leaving Schwan's I have earned a BS and Masters in education. I am in my 7th year as a teacher and just topped 50K last year, which includes coaching two sports and many extra pay positions. Schwan's Home Delivery service is a unique business and requires dedication from it's employees to earn a good living. In my opinion, Scwhan's offers excellent products. Products a person can stand behind. I had no problem selling their products and would do so again if my career as an educator played out due to budget cuts. I have heard some people have a problem with Schwan's delivery charge and I can understand their complaint. However, I think many of the complaints would not have been if their route salesman would have been forthright in making their customers aware of the change in policy. I wish all those Schwan's Men and Women the best out there and hope the current leadership at Schwan's figures out a way to meet the needs of their customers and their front line employee the Schwan's Man and Women.