Scripps Health
Reviews and Complaints

-I have disputed below my issue and since May 20th I cannot even do my annual labs because they did not even registered me to the system . It was the time Scripps got cyber hacked. you can see my dispute ( ) below .I want this doctor visit *** delete from my records , I did not get proper service and not even recorded for follow up labs visit . > Hospital Billing Issues Message: I would like to dispute my visit with ***, MD PhD ..that day doctor *** with me maybe 10 min *** and most of the time she explained how Scripps cannot see anything ..I should get my blood tests 4-6 weeks than she will talk to me . she did nothing that and I am getting billed 450 dollars this is insane ! please let me know how can I dispute this charges ?

So, I wake up in PACU after another hip replacement. Just got wheeled in am waking up and it feels like my entire pelvis is split open a foot (like it was in the OR). The pain is so severe I can't even breathe; the Filipino adjunct says "take deep breaths". That made it worse. I said get me morphine or something. The lazy b*** at the end of her shift and not wanting to do more paperwork said that "they'll give you something on the floor". My $7,000 (his fee for 2.5 hours of work) anesthesiologist and surgeon were no where to be found. Now I have PTSD that I didn't want from them. This is really bad. If I did it again, which I won't because I'm out of hips, I'd try cottage hospital or maybe ***. Too bad there isn't a rating for less than 1 star.

Scripps Eastlake. First visit for urgent care and was told their resources is limited. Second visit is fine and told to scheduler for blood work. Calle appointment desk on 11/12 and was scheduled for 740am lab work on 11/13. My name is not on the list and Lab receptionist said will get back to me. wife called appointment desk and was told no appointment made. Left after 30 minutes of waiting with no update from Lab receptionist who could have told me that accept walk-ins. Appointment desk sent an e-Mail at 816am telling me I have an appointment at 840am, maybe to cover up the mistake of not scheduling me. Too little to late, I already had breakfast. I never had this kind of experience from any healthcare facilities I have dealt with in the past. It just shows how unprofessional and uncaring these people are.

Scripps Healthcare's computer network crash shows how little Scripps thinks of its patients. I don't know about their medical services - but their "customer" services are currently pathetic. Their websites are down, which means patients must call them on the telephone. They do not answer their telephones [so they don't have to be "bothered" with well-patients.] Their telephone message says they have unusually high call volume. Well, of course they do but, apparently, they are too cheap to hire temporary employees to fill in. Because I cant' contact my doctor by email or telephone, I took a note to her office today. They have multiple security guards outside the building so no one can get in unless they have an appointment - which you can't get because you can't contact anyone there. Funny, they can afford security guards - but not telephone receptionists. I am going to look for another healthcare group.

Rosa called to schedule an appointment for a COVID test before a procedure. She was argumentative and unprofessional. It was supposed to be a simple call verifying information. I answered the questions she asked but she would cut me short and speak over me. She must have been in a mood, as she would share her interpretation of my faulty responses to her questions. That is what upset me the most, she would dominate the conversation by getting loud and condescendingly womensplaining the matrix of our conversation. I had to end the conversation impeding my procedure though resisting tyrannical behavior. The Doctors' office then called me accusing me of "refusing" without hearing me out. I understand a bit of professional courtesy but afterwards the doctors' nurses direct me to speak with the problematic Rose before moving forward with the procedure. I will not be forced into accepting abusive interactions just because the nurse said to.

I have been very disappointed in the billing department. It is unfortunate, because I love my doctor. They billed my account incorrectly - according to my insurance carrier - and now I am paying out of pocket for their mistake. I had multiple email conversations with them (do NOT communicate on the phone - make sure that you have everything in writing) and they really didn't seem to care at all. I finally agreed to go on a payment plan (while I continued to sort things out). They set me up on a payment plan to pay them - AND sent me to collections as well. All while I was communicating with them directly and regularly. So, now I have two bills? I'm supposed to pay twice? When I asked about it - they had no idea that I had been sent to collections. What kind of scam are you running over there? Seriously - I'm moving my family over to Sharp. I'm really sad about it - we all love our doctors - but, I need a billing department that knows what they are doing.

Scripps almost cost me my life. Absolutely terrible. I came into the *** with excruciating abdominal pain and made sure the people at checkin knew it. I specifically said the pain was in my bottom right abdominal, where my appendix is. They checked my vitals and since everything came back fine, they told me I had to wait 5 hours, or I could leave and come back. I told them what they would recommend, very much knowing how much pain I was in, and they said if they told me to leave and my appendix burst, it would be on them.. dont you think they would see me right away?!? I ended up waiting 3 hours, asked how much longer it would be and they said probably another 3. I was so frustrated that I left. The next morning I went to Sharp and was seen within 5 minutes. Needless to say, my appendix had actually already burst prior to me even going to Scripps. This wasnt a wait 5 hours case.. this was life threatening and they chose not to prioritize just because my vitals were fine. Disgusting.

The doctor belittled me as I came in for my physical appointment today, scheduled a week in advance. After a dismissive nurse ignored my concerns, the doctor entered and casually asked what I needed, disregarding my earlier explanation of over six reasons for my visit. I reminded him about the physical for my new job at a school, but he seemed unprepared and unwilling to address my concerns. Worse, he questioned my fitness for the job based on my mental health medication. I felt ignored, unappreciated, and belittled, leaving the office in tears.

I recently needed to find a new primary care physician and i saw Dr. Samar R at the Scripps Clinic in Liberty Station. She was nice, but she rushed me out of the room because she said "I have other patients I have to go see and they don't give us enough time to see each patient." I paid a copay to come to this clinic so that I could get help with the issues I've been having postpartum and I felt like my needs did not matter enough to her because she rushed me out of there. Today, I had a virtual appointment scheduled with her nurse practitioner Kaitlyn A M to discuss some issues. This is the only time I have someone that can watch my infant child who has special medical needs while i speak with the doctor. My husband is military and is never home. I have no friends or family in California. They do not allow me to take my child that I LIVE with to my doctors appointments apparently because of COVID. They cancelled my appointment because I told them that I was in Florida and not in California. How would they have ever known that I was out of town if I didn't say anything about it? I think it is ridiculous that I am still unable to get the help I need from this clinic. I will be taking my business elsewhere!

I'm writing this review to warn other patients so that they don't have the same experience I had with Scripps. I'm on the Scripps portal and get all my reminders, messages, etc that way because it has been increasingly difficult to speak to a live body. For several months I had been receiving messages that I needed to schedule a tetanus shot with Scripps. I finally did and had it in May at my doctors office -- administered by a nurse. I few weeks later, much to my surprise, I was hot with a *** for $148.46. Upon contacting the billing office I learned that the charge was because I elected to have the vaccine at my *** If I had gone to a CVS or other pharmacy, it would have been free. The fact is that "I did not elect", but rather I was constantly urged to make an appointment to have the shot at Scripps-- of course, they did not explain the outrageous charge that would be ensuing. Just a few days ago a form letter was received by all Scripps patients signed by ***, MD and two other doctors urging patients to log onto Scripps to schedule their "flu shot". Of course no mention that they would be charged to have it administered by a Scripps nurse vs. having it for free at a local pharmacy. What an outrageous way to sock it to patients, many of us being retired on limited income from Social Security.Yesterday I had my flu shot at CVS and, having learned my *** I will never again have any shots at Scripps. PATIENTS BEWARE.

I had a Telehealth visit on 7/6. My insurance paid Scripps on 7/11. I was sent to collections on 7/24 and I never received a bill. My mail is scanned by USPS so I can see all incoming mail. When there is a letter from Scripps scanned, I can go online to MyScripps.com and verify + pay the bill prior to actually receiving the mail in my letterbox. That did not happen this time. This bill never appeared in my online account with MyScripps. I never received the bill in my letterbox. It was never scanned as an attempted delivery by USPS. I believe Scripps made a mistake and penalized me. A COLLECTIONS AGENCY called me on 9/3 and I was told my account was delinquent from DOS 7/6 and I had been sent to collections because Scripps received my bill returned from USPS. I do not understand 1. how this happened when all of my billing info is correct 2. when your code of conduct you say you will attempt to contact people 3x prior to turning them over to collections. I paid the bill on 9/3. I spoke to Scripps billing on 9/3 and am waiting for a letter saying this was paid and will be removed from my credit. (?). I believe I should not have been sent to collections 13 days after my insurance paid you and prior to me receiving a bill. My hope is my credit was not impacted by what I was told was policy- IE: immediately turning over returned mail to a collections agency even though the bill has not aged. This experience with Scripps Billing has made me decide never to use Scripps as a health resource in the future. There are many other choices out there and this is the second time I have had major issues with Scripps billing.

Do not, under any circumstances, choose Scripps for your health care.Wait times on the phone, for simply trying to make an appointment are usually 20 to 30 minutes. You are lucky once you reach a real person, not to have your call disconnected and have to start all over again. You may also get: We are so busy, please call again later If your *** Care Physician refers you to a specialist, because you have something seriously wrong, you will have to wait at least 4 weeks for the appointment. By then, you have either cured yourself, or you are dead. If you need an MRI you will have to wait at least 4 more weeks for the appointment. By then, whatever is wrong will be so bad, an MRI wont help.If you need surgery, for an acute condition, the surgery date will be pushed back and back and back, while you wait. Finally once you have all your pre-surgery work done and a firm date for surgery is set, six days before surgery you probably will have the surgery is cancelled. The reason given is that due to Covid the staff is too tired and stressed out to perform surgery, and Scripps does not have enough staff to fill in.Scripps Health Care is terrible in all areas because of acute staff shortages, not because of Covid, but because staff has been cut back to save money. This might be the reason: When Scripps had to pay a *** to get the computers back on line, Scripps management decided to drastically cut back on personal. This to help offset the *** paid. So the patients have paid the ***, not those responsible. Severely reduced staffing is responsible for all the problems at Scripps. Whatever the reason, stay away from Scripps Health Care.

I have had good providers at Scripps. Unfortunately management and administration have made me reconsider staying regardless of the providers. I received a *** from Scripps for over 200 dollars for routine labs I get every year. They have been covered in full every year. So first I called my insurance and they claimed the labs weren't coded as routine/preventative labs which would have been covered in full. BC/BS suggested I contact my doctor and have them resubmitted. My provider never responded but instead I was contacted by someone named "Ro" operations manager for primary care. She would not give me her full name. I was told I was asking them to commit "fraud" and *** for services that weren't provided. ? I did the labs which were routine *** CMP, Lipids, TSH, and Vitamin D- so services were provided and BC/BS said they were just coded wrong. So I ask a billing question-first one ever and got accused of suggesting fraud! The tone of the email was accusatory in nature. I had paid the balance as always but thought I could have it resubmitted. I don't appreciate anyone accusing me of fraud? I asked for an apology but true to form for Scripps got no response. I follow their rules, pay my bills, fill out their stupid surveys, wait on hold for hours to make an appointment, and this is how asking a question is treated? Scripps needs to get their act together in light of recent cyber attacks, employees stealing patient info, misinformation on charts, poor communication, constant solicitation of donations, and arrogance toward the *** situation. Unfortunately I have a medication I need daily to survive so don't have much of a choice but to tolerated it all. There are very few PCPs in *** who take new patients and Scripps buys them all out. I have been pleased with my providers but didn't appreciate being accused of fraud for asking a question about billing. They need to lose the arrogant bully mentality. I am a provider myself and could think of much better ways to handle an innocent question.

I was treated unfairly like a bug they wanted to make go away. I felt discriminated against and they threw me out like trash.I was suffering from diabetes related symptoms of Lactic Acid build up. I was also going through blurry vision, my muscles and body were in distress from the pain of too much lactic acid. All afternoon I was drinking water, taking Advil, Tylenol and drinking more water. I believe when I arrived my lactic acid was much Much higher. When I finally was tested, it was at 2.8 which is still elevated and because my pain had lasted so long, I was still in distress.*** the Charge Nurse told me that I could stay, but they would ignore me and not treat me. He said I was perfectly fine. I should leave. When I called the main Scripps number, the message said to dial 911. When the operator answered and told me *** was "God", I had no recourse, I called 911 to get a second opinion to hopefully get to LA Jolla to obtain relief from the distress I was enduring.I was bawled out by the Fireman for doing what the Scripps message said. A sheriff appeared to *** me off the premises like a transient worthless reject. I took a LYFT to La Jolla Scripps where I was treated wonderfully by the nurse with compassion. The *** treated me like a stupid idiot, he talked down to me that I was not suffering. He talked to me demeaningly that he would do tests like I was putting him out. He returned after the tests wich Did Not include a lactic acid test...eventhough I received a positive result from the test from the other Scripps, he disregarded it. He told me to get out of the hospital like a third rate citizen. I was afraid he was going to call the sheriff on me again like *** did.I thought hospitals were a place for healing?! I felt so demanded and discriminated against. At both places I told them I need healing methods! I AM NOT SEEKING PAIN RELIEVERS LIKE OXYCODONE OR MORPHINE?! I am seeking Insulin or diabetic medications to cure my distress! Both places instead threw me out like garbage!

Got a call on 10/12 from the nurse in Dr. *** K's office, *** location that my daughter's annual physical on 10/15 needs to be cancelled as the doctor is out this week for a conference. This appointment was made 5 weeks before and in consultation with the same office that an in-person appointment is needed. I explained that cancelling the appointment or seeing another doctor is not feasible for us. The reasons being, my daughter is suffering from a skin condition for the past two years. There has been no improvement in her condition and at this time we have done two biopsies and multiple tests. Her case is now referred to Rady pediatrics where we have an appointment on the 20th of this month. Simultaneously, I have also contacted *** and she has an appointment on the 26th of this month. Both places had requested that it might help to have the two sisters under the care of the same physician and to have annual exam completed to rule out genetics and other health issues. It was the sole purpose of changing to a family physician, scheduling appointments after the sister's annual physical, and doing everything in a timely manner as my daughter's condition is getting worse everyday severely affecting her confidence levels. I have also paid up to $ 1,000 as deposit for both places. Hence this last minute cancellation was not acceptable to me. The nurse, Donna, listened to my concerns and told me that she will escalate my case to senior management and call me back with a resolution. Since I did not get a call back, I called ***, two attempts on 10/13 evening where I was on hold for more than 30 minutes each and had to give up. I was able to talk to Tracy on Wednesday. 10/15 morning after a 40 minute hold, who informed me that the notes indicate "Appointment cancelled and patient declined to see another physician". I explained to her the situation and that the nurse must have taken an unilateral decision to add false and misleading information in the notes. I was once again transferred to the nurse, who was extremely rude and said "it would be my choice to sue Scripps for this negligence", at which point I hung up. Immediately I got a call for the nurse supervisor, Barbara, who offered a virtual appointment, and I declined it as Scripps themselves had confirmed that her condition needs a in-person appointment. I believe that Scripps has acted callous and negligent, provided me misleading information and the nurse had also added false information in the charts. Thanks

I was rushed from my work to Scripps for a medical issue got there they had me give the my ID upon giving them my id from my wallet they took my walled with $1260.00 I had $0.65that wason me that they even did not write down. They lost my clothes they only thinbg the found right off the bat was my keyboard the security gaurd told me this is what I found if you had more well I could not find it and that is tough [censored]. the sitter in the room heard him say this and witnessed him saying it. They wrote me a reciept saying missing money with the managers initials right by it and she said they will pay it back now they are saying otherwise. Attached you will see where they signed off on the money that was missing.

Business refuses to settle my COVID19 testing *** after errors on their behalf. They failed to input my insurance information when I was seen in the *** and since it is outside their billable window to *** insurance they are making me pay the ***. They have sent the balance to collections all while I was recovering from COVID19.

I made a previous complaint about one account being placed in collections. Turns out they have 3 accounts for me in collections. My online account shows a balance of 0 and I was never informed of late accounts let alone accounts going into collections. Even after emailing and calling they did not bring up these other 2 accounts also in placed in collection in 2016! One for *** and one for ***. This business will place accounts into collections with minimal to no notification.

Scripps billing/coding department has incorrectly billed me and my supplemental insurance company for a covered annual wellness exam done on 9/7. I was told that this matter was corrected but the charge still shows as outstanding on my account and is mentioned when I call Scripps. This charge should be removed from my account which currently reflects as follows: Sep 8, 2021 Wellness Subsequent Visit at Scripps Clinic Primary Payer: my insurance Account #XXXX Billed $452.56 Insurance Covered -$0.01 You Paid $0.00 Balance $452.55 Your Balance

I am being billed for services that Scripps has routinely provided for the past four years. In previous years, claims have been processed without issue. I attempted to address this with Scripps' *** but after being on hold for an hour, I give up. As background information, I contacted my insurance carrier (United Health Care) first. After years of paying claims as submitted, there are two on hold for the identical services. I determine if the problem lies with United Health Care or Scripps but at least I could reach a United Health Care representative who said she would look into the situation.

This complaint relates to mistakes made by the Scripps Clinic Billing an/or medical services coding departments. On 9/8 I received a *** Wellness Exam from Scripps Clinic. It shows up on my MyScripps App as follows: Sep 8, 2021 *** Wellness Subsequent Visit at Scripps Clinic *** Internal Medicine. Subsequently, I received a *** from Scripps Clinic for this exam in the amount of $435.55 which shows on the MyScripps App as follows: Billed $453.56 Insurance Covered -$0.01 You Paid $0.00 *** $0.00 Your Balance $453.55I have both *** and A Supplemental plan.The *** Wellness Exam covered by ***. Scripps Billing has not been willing to help.

I had an unfortunate accident on 2/3 when a broken plate cut my arm. I got really nervous and went to ER at Scripps Memorial. This hospital in network with my BCBS. The Doctor spent 15 min. with me. He disinfected the wound that was less than 2.5 cm with alcohol and applied liquid bandage. The even stitching was not required. After that treatment I received a bill for in network hospital coverage $2156.45 and $844.00 bill from the La Jolla Emergency Specialists, because apparently the doctor was not in network for my insurance. But when you come in for a treatment to ER of the hospital how we suppose to know that specific doctor is out of network? I was in a lobby waiting for my turn for 45 min. Nobody told me anything. Billing department said that information is there. I even check their website and didn't find this "information". People with insurance coverage should not be scared to go to ER in the hospital and hospital should be more transparent. I was shocked from both bills.

I have two issues about my recent visit to Scripps Green Hospital.1. My primary doctor ordered an ultrasound after my visit and told me to call Scripps scheduling center for the imaging service. I called the scheduling center on Oct 27, 2020 and asked the representitive specifically if the cost for locations will be different, since there are many locations to do the ultrasound and my time is flexible. The representative told me the location doesn't matter and they have the same cost for the ultrasound. I chose the nearby Scripps Green Hospital location, and after my visit I received $1402 *** from the Scripps Green Hospital. I called Scripps for this billing issue. They replied to me that depends on the location, the price varies greatly for the imaging service.I am very disappointed with the misleading information giving by Scripps Representative that all the location would cost the same. If I have been giving the correct information by the Scripps Representative, I would not choose Green Hospital for this image service. My scripps Account is #***.2. I also received another *** for the same ultrasound service, from provider ***. I never seen this doctor before, and I don't know why he is listed in the image service charge. Scripps billing office explained that he ordered the ultrasound for me, but in fact it was my primary *** who ordered this ultrasound. I want more explanation for this charge. The account is #***.

I have complexed health issues that are always continuing in my care and not resolving in a good way. I asked for *** care five times and got denied each time while I have COPD, Lupus Nephritis, Osteopenia, arthritis, osteoperosis, and use a roller *** at age 50. My rheumatologist said I could never run or walk normal again. Because of deformities in my foot from using Prednisone the drs prescribed to me for my Lupus. I have been having constant leg issues and balance issues with walking for the past two years and finally I made an appointment now with Podiatry this year after complaining on my problems for walking for two years on my walking issues and also now got an orthopedic appontment in two months.Also I got a new Primary dr that is closer to my home that I requested easier for my husband to drive me since I cannot drive, which is now in December 28!I feel my health care has been neglegent for complexed issues and I need better monitoring. Without complaints and drs and staff to have good bed side manners and more patients and understanding with my provider and insurance I ran out of medication on Memorial weekend because my Primary drs did not want to refil my Lupus medication when my rheumatologist was out of town on Friday so I was out of medication the entire weekend of Myfortic because none of my Primary drs refilled it on Friday and my husband drove all the way to *** and the medication was suppose to be there from the Good medicine dr but she never sent the medication in.

Got a bill from Scripps for $246 for vaccination that should have been covered by Medicare plan D for a $20 copay. Called Scripps billing number( was on hold for 45mins) when connected was told that Scripps does not bill Medicare part D plan and I would need to pay bill and send a claim myself to my plan D using a insurance claim form they sent me. Contacted my Medicare plan D which they said the info on the claim form Scripps was not sufficient to get reimbursed by my plan D and I needed to get a receipt with specific info on it outlined in the plan D claim form. So for the past month I have been unsuccessful in contacting Scripps billing to get the receipt I need to get reimbursed. Their billing dept call wait times are ridiculous (45mins) and their leave a call back number system did not work, I was told their is no place I could go in person to resolve issue , sent a email to address I was given by Scripps customer service(same as listed in other complaints online) but it failed to be accepted, sent a message using contact Scripps page (***) and after over 10 days still no response or acknowledgement from Scripps on it. Next step, I will try is to send grievance letter to Scripps administration. This is just one of three billing issues I have had with Scripps in the 6 short months since I have been with them. One I resolved by my own research and efforts on a wrongly coded charge, which Scripps billing had told me the wrong code was correct and I needed to pay bill. There is another bill that I see as being wrongly coded that Scripps billing is also saying is correct and I need to pay, So I will be sending a grievance letter on that also. What I am having to do to get these billing issues resolved is unconscionable and unresponsive. Scripps deals with these claims and codes everyday, but their patients do not . Scripps should have done a better job in having the concern in contacting me helping to correctly resolve the issues.