SCS review: bristol cribs branch scs

Hi we ordered a carpet from bristol branch scs on sept 28 th our fitting of carpet was booked for november we never recieved our carpet as they kept cancelling our fitting date they would say we will phone you with alternative date then call the day before they wanted to fit leaving no time to organise as i was working the following day . I complained to customer services who were hard to get hold of but always polite, bristol store in cribs never phoned back when they said they messed us about constantly till we decided on 6 th december to go somewhere else as we were doing a 4 year contract and hadnt paid any money it was getting closer to xmas when we told customer service to cancell our order the bristol branch called us back funny that, they said we could take the carpet the following week as there fitters would deliver free and we could get our own fitter we reluctantly agreed as we were fed up and just wanted this to end we had taken up our old carpet and just had underlay and grippers down ... the following monday i asked my husband to phone scs to make sure our carpet would be arriving to which the reply was oh sorry but we cant deliver after all you have to pay delivery of £60.00 we couldnt take anymore it was the 8th December the christmas tree wasnt up so kids upset we are so fed up with the crap customer service with no care at all . I can honestly say i would never use scs again we are waiting for a new carpet to be delivered from else where deliver is 7 to 10 days so christmas on underlay im thinking of taking this complaint to an independent complaints team as i cant believe the way we were treated .