SCS review: Laminate flooring and sofas

I purchased laminate flooring and sofas from SCS back in September 2019 they were both paid in full in November and I'm still waiting delivery. when ive missed calls ive returned them and ive been told they have no idea why they have rang me as no notes logged on my account. they have attempted to deliver my sofas but I have requested my flooring first so there is no communication between flooring suppliers or furniture department. I have requested regional manager to contact me regarding a refund but still to make contact with me. really unprofessional as I had to chase up a survey for laminate floor and they blamed me for not arranging it... they are the ones supplying me with the goods therefore they should of made contact to measure up etc. really sorry I paid cash as I would of gone through CC / DC to get refund.

by the way the laminate flooring I purchased is a lot cheaper elsewhere so they have a huge mark up.