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CB Furniture Stores SCS Sofa
SCS

SCS review: Sofa

M
Author of the review
10:04 am EDT
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SCS have not addressed the discolouration to the leather that is occurring on our leather Sofa. We tried to contact them since Jan. 2025 via emails and their contact form but no one is taking our concerns seriously.

We took out additional 5 year sofa protection cover - but the defects relate to workmanship and the quality of the materials hence why Castelan Group (insurers) are exploiting the loop hole in their cover.

We are extremely upset and want SCS to pay for their defective product

Claimed loss: We paid £2633.99 (inclusive of the sofa cover)

Desired outcome: I want SCS to despatch a technician immediately and rectify the dis-colouration to the leather - failing which we want a full reimbursement as the productive is defective

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  1. SCS Contacts

  2. SCS phone numbers
    +44 800 731 0048
    +44 800 731 0048
    Click up if you have successfully reached SCS by calling +44 800 731 0048 phone number 23 23 users reported that they have successfully reached SCS by calling +44 800 731 0048 phone number Click down if you have unsuccessfully reached SCS by calling +44 800 731 0048 phone number 12 12 users reported that they have UNsuccessfully reached SCS by calling +44 800 731 0048 phone number
    31%
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    Online Sales Team
    +44 191 521 9521
    +44 191 521 9521
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    25%
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    Furniture After Care
    +44 191 514 6414
    +44 191 514 6414
    Click up if you have successfully reached SCS by calling +44 191 514 6414 phone number 5 5 users reported that they have successfully reached SCS by calling +44 191 514 6414 phone number Click down if you have unsuccessfully reached SCS by calling +44 191 514 6414 phone number 3 3 users reported that they have UNsuccessfully reached SCS by calling +44 191 514 6414 phone number
    25%
    Confidence score
    Flooring After Care
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  3. SCS emails
  4. SCS address
    45-49 Villiers Street, Sunderland, SR11HA, United Kingdom
  5. SCS social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 22, 2025
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SCS Category
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