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SegPay has taken monthly unauthorized debits of $39. 93 from my bank acct. They claimed that I purchased a prescription plan in January of 2009. I have medical insurance and my prescription are covered with only a $1.00 co pay. I would have NO reason to order a 40 dollar a month prescription plan. Segpay agreed to reimburse only the latest transaction, but not the previous transactions nor the additional processing fee they charged in the last transaction. They will not even tell me where or how this prescription plan order originated from.
They refuse to allow me to speak to anyone with authority such as a supervisor or manager and say they will "email" me with in 72 hours with their conclusions.
They have all together scammed me for over $240.00 not counting transaction fees or other products that my bank and I are still looking into.
I'm not sure how to go about a formal complain but am looking into it but have found hundreds of topics online from others who have suffered unauthorized debits by segpay through a simple google search.
I will update on here how things go in resolving these charges so that if others run into SegPay issues, it might help to expedite resolution in their cases somehow.
The complaint has been investigated and resolved to the customer’s satisfaction.
I was charged today 29.95 for a subscription I've already cancelled (according to their own receipt).
Please wait for a site operator to respond.
You are now chatting with 'JanicePCS'
JanicePCS: Thank you for contacting SegPay Customer Service. How may I help you today?
mmatthew weiss: i had an account with a company that was up fro renewal on the 12 of this month but i cancelled it on the 11th of this month BUT
mmatthew weiss: ON the 15 you guys have taken money out of my account for no reason
mmatthew weiss: now ive got dishonner fees at my bank because of yor stuff i need the money put back in the account now
JanicePCS: I'll be very happy to help you with that,
JanicePCS: may i have your purchase id ot transaction id?
mmatthew weiss: looking now
JanicePCS: ok
mmatthew weiss: i cant find an emails from you guys with that info on it
JanicePCS: can i please have the first 6 digits and the last 4 digits of the credit card you used to make the purchase?
mmatthew weiss:XXXXXXXXXXXXXXX
JanicePCS: thank you for that information, one moment please
mmatthew weiss: you guys should pay the dishoner fee too of $17.50
mmatthew weiss: 17.50 +59.95 usd
JanicePCS: it is a membership for XXXXXXXXXX
mmatthew weiss: yep
JanicePCS: what do you want me to do about it?
mmatthew weiss: put it back in my account
JanicePCS: I have reverse the transaction for the membership to the site XXXXXXXXX.Because of your request, you will no longer have access to the said site.
JanicePCS: It will take approximately five to seven business days for the reversal to process through the banking network and back to your account.
mmatthew weiss: ive now got no insurance on my car because of this problem
JanicePCS: If you don’t see these emails within the next 24 hours, please also check any SPAM or JUNK folders that you might have.
JanicePCS: Is there anything else i can help you with?
mmatthew weiss: not good enough
mmatthew weiss: r u puttint the 17.50 back in
mmatthew weiss: i need the cash put back in the account now
JanicePCS: in that case please contact your back
mmatthew weiss: 5 to 7 days get real
JanicePCS: we already aproved your request
mmatthew weiss: you have stuffed this up so fix it
JanicePCS: we are the one who is holding your account sir
JanicePCS: it was already the bank
mmatthew weiss: as for the 17.50 you will pay it because i would not have this bill if you guys shut the account down on the 11th as requested you sent me an email on that day to say it was all ok
mmatthew weiss: im checking now
mmatthew weiss: no it is not in my account
mmatthew weiss: i got that email you just sent me ( This email serves as a cancellation receipt ) on the 11th
mmatthew weiss: so whats going to happen with the 17.50
mmatthew weiss: r u their
mmatthew weiss: HELLO
JanicePCS: we already proccess you request sir
JanicePCS: so if you want please contact your bank and let them contact us
mmatthew weiss: WAS I ASKED WHATS HAPPINING WITH THE 17.50 AND I CANT WAIT 7 DAYS THANK YOU
JanicePCS: and we will inform tehm that we already process your request
JanicePCS: the one i reverse was $59.95
mmatthew weiss: ITS UP TO YOU TO FIX YOUR STUFF UP
mmatthew weiss: NOT BAD I TELL YA
mmatthew weiss: GREAT CUSTOMER SERVICE
mmatthew weiss: STUFF IT i will ring ya department
mmatthew weiss: can i get a reference to prove that this has happened
mmatthew weiss: WAS I ASKED WHATS HAPPINING WITH THE 17.50 you better pay it
JanicePCS: may i know the billing subscription of that 17.50?
mmatthew weiss: have you got a supervisor close i can talk to
JanicePCS: you can call on [protected]
mmatthew weiss: its an overcharge on my bank account because you guys have overdrawn my account
JanicePCS: may i know the company that has been charged you?
mmatthew weiss: now that would not have happened if the accont was cancelled on the 11th as i did
JanicePCS: because i can see 17.50 in our system
mmatthew weiss: newcastle permenent building society
mmatthew weiss: thats it
JanicePCS: we are SegPAy EU.com sir
JanicePCS: we are not affiliated to newcastle permenent building society
JanicePCS: we are SegPayEU.com
mmatthew weiss: duhhhhh i know read my messages
mmatthew weiss: they overcharged me because of you
JanicePCS: we are not affiliated with them sir
mmatthew weiss: DO YOU uderstand what im trying to say to you
JanicePCS: newcastle permenent building society is aother billing company correct?
mmatthew weiss: please repeat it to me cause i dont think you get it
mmatthew weiss: no they r my bank
JanicePCS: oh ok
mmatthew weiss: ohhhhhhhhhhhhh
JanicePCS: can you please give us screen shot of the billing statement saying that we have been charged you for the amount of 17.50 USD
mmatthew weiss: 17.50 overchage because of you +59.95 usd
JanicePCS: oh so that is an over draft fee charged
mmatthew weiss: you can c it on ya system
mmatthew weiss: put ya boss on
JanicePCS: we can't see it because it is not us who charged that
JanicePCS: it is your bank
JanicePCS: and in fact, this is is not even a fraud membership
JanicePCS: you have authorized this transaction and you didn't cancel it on time that is why you have been charged for it again
JanicePCS: if you want, you can even get in touch to our product director directly and talked them about it
JanicePCS: you can send an email to brenda@segpay.com and she can assist you further about this
mmatthew weiss: i know you directly did not charge me but because i tryed to close my account with you on the 11 you have had my money on hold, now its the 15th, my car insurance is due, you still had my money pendind, and then my insurane company tries to take cash out, and because you had my money on hold up till 15th, i get charged overwithdraw fees, you guys should not have had any mony pending from me after the 11th
mmatthew weiss: you have authorized this transaction and you didn't cancel it on time that is why you have been charged for it again
mmatthew weiss: you have authorized this transaction and you didn't cancel it on time that is why you have been charged for it again 11 i canned it it was due on the 12
JanicePCS: that is why you need to contact brenda at brenda@segpay.com about your concern and I'm sure she can be able to assist you further about your concern
mmatthew weiss: ill try but if its anything like this convo god help me
mmatthew weiss: hopless
JanicePCS: she will be able to help you, I'm sure of it
mmatthew weiss: you cant
mmatthew weiss: cya
JanicePCS: Please contact them directly
JanicePCS: If you have any more questions, please free to contact us.
JanicePCS: SegPay only processes for membership site.
Chat session has been terminated by the site operator.
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Please wait for a site operator to respond.
You are now chatting with 'JoannGCS'
JoannGCS: Thank you for contacting SegPay Customer Service. How may I help you today?
mmatthew weiss: do you guys have a australian phone number i can contact the ones on your email r no good here
JoannGCS: here pur tol free number [protected]
mmatthew weiss: i had an account with a company that was up fro renewal on the 12 of this month but i cancelled it on the 11th of this month BUT ON the 15 you guys have taken money out of my account for no reason now ive got dishonner fees at my bank because of yor stuff i need the money put back in the account now you guys should pay the dishoner fee too of $17.50 17.50 +59.95 usd
JoannGCS: I'll be very happy to help you with that,
JoannGCS: may i have your purchase id ot transaction id?
mmatthew weiss: only have my bank details i just went through this with another opperator
JoannGCS: I'll be very happy to help you with that,
JoannGCS: may i have your purchase id ot transaction id?
JoannGCS: or email address that you used to signed up
mmatthew weiss: only have my bank details
JoannGCS: can i please have the first 6 digits and the last 4 digits of the credit card you used to make the purchase?
mmatthew weiss: matweiss@tpg.com.au
JoannGCS: thank you for that information, one moment please
JoannGCS: is this MATTHEW WEISS?
mmatthew weiss: sure is hehhehe
JoannGCS: the charge that you currently seing right now
JoannGCS: is just a pending charge
JoannGCS: it was already reverse back to your account
JoannGCS: please wait 5-7 business days before it will posted back to your account
mmatthew weiss: yeh but because of that ive been charged a dishonour fee of 17.50 from my bank because you withdrew money on the 15th when the account was closed on the 11th
mmatthew weiss: that sould not have happened and now i have an extra charge because of you company
JoannGCS: you only have one charge here in our company
JoannGCS: and it was already refunded
mmatthew weiss: as i said / because of that ive been charged a dishonour fee of 17.50 from my bank because you withdrew money on the 15th when the account was closed on the 11th
mmatthew weiss: thats your company fault
mmatthew weiss: you owe me $17.50 also
JoannGCS: if you may want contact your bank
mmatthew weiss: the account was closed on the 11th
JoannGCS: they are the one who is charging you that
mmatthew weiss: yeh because of you
JoannGCS: we already gave the contact information of ms.brenda matias
JoannGCS: please try to contact her
mmatthew weiss: if you checked i closed the account on the 11th so why do you charge me on the 15th, when the account was up for renewall on the 12th /
JoannGCS: we already forward your concern top our upper management
mmatthew weiss: im not going to phone you guys over this and cost me more money in phone calls
mmatthew weiss: cost cost cost.
JoannGCS: sir we already forward it to our upper management and they will be the one to fix it
mmatthew weiss: im not getting much of an answer just pass it on hey
mmatthew weiss: i closed the account on the 11th so why do you charge me on the 15th, when the account was up for renewall on the 12th /
mmatthew weiss: i closed the account on the 11th so why do you charge me on the 15th, when the account was up for renewall on the 12th ? this is a question
JoannGCS: it is a overdraft fee
JoannGCS: and it was already forwarded to our upper management
mmatthew weiss: An overdraft occurs when some one withdraws from a bank account and they exceed the available balance. the money in my acconunt was not for you on the 15th as i closed the account on the 11th. so ihow do i get an overdraft fee when it was closed on the 11th
mmatthew weiss: because after the 11th you have no reason to be into my account
mmatthew weiss: i had money in my account for my bills and now you guys have taken that on the 15th
mmatthew weiss: so why did you dib into my account after the cancellation
JoannGCS: sir as I, ve said it was already forwarded to our upper management
mmatthew weiss: whats the good of customer service if you dont answer the question and just pass it on to upper management
mmatthew weiss: so why did you dib into my account after the cancellation
mmatthew weiss: this is now 2 ppl from your help department that have not realy been any help at all //// so why did you dib into my account after the cancellation
mmatthew weiss: hello
mmatthew weiss: so why did you dib into my account after the cancellation this is a question
mmatthew weiss: ?
JoannGCS: it is for 6 months
JoannGCS: thats why it was already debt to your account
mmatthew weiss: na it was only for a 3 month
mmatthew weiss: aug 12 to nov 12
mmatthew weiss: cancelled on the 11th as i said
JoannGCS: yes
mmatthew weiss: yeh
JoannGCS: and the service was already been provided
mmatthew weiss: i know that and its all over but that will not fix this prob
JoannGCS: that why im telling that it was already forwrded sir
JoannGCS: and the contact information was already in you bank
mmatthew weiss: you guys r missing the point totaly as i said / because of that ive been charged a dishonour fee of 17.50 from my bank because you withdrew money on the 15th when the account was closed on the 11th thats your company fault because after the 11th you have no reason to be into my account
JoannGCS: it is an overdraft fee sir
mmatthew weiss: 17.50 +59.95 usd is what is owed not just the 59.95
JoannGCS: thats why we already gave the contact informations of our upper management to fix this issue
mmatthew weiss: i should not have any overdraft fees on my account because it was closed on the 11th . and it was not up fro renewall til lthe 12th
JoannGCS: if you may want you can sent it to help@segpay.com
JoannGCS: to fix this issue
mmatthew weiss: i bet nothing happens and your company will try to take advantage of the situation, rob me blind you dont have the right to do this this sux, im not at work today bacause ive got no insurance on my car because you have taken my money out of my account when there was no reason for it, you dont know how much of a problem this is causing and to wait 7 days for you to think about getting back to me is not on, every day you stuff me arround is another day im not at work, you r costing me big time
mmatthew weiss: i will never do business with your company again after this and i will be letting ppl know about it but i c im not the only one this has happend to looking at google posts.
JoannGCS: sir i've telling you that it is already forwarded
JoannGCS: all you have to do is to wait to fix it
mmatthew weiss: 59.95 is but the 17.50 you will forget about i bet
JoannGCS: and the charge was already refunded
JoannGCS: no sir
JoannGCS: the contact information of our upper management was already in your bank
mmatthew weiss: so r you saying you have put the 59.95 usd back into my account
mmatthew weiss: and its in there now
JoannGCS: yes it will take 5-7 business days before it will posted bank
mmatthew weiss: the contact information of our upper management was already in your bank /what?
JoannGCS: for the over draft fee
mmatthew weiss: so you r going to pay the 59.95 and the 17.50
JoannGCS: the 59.95 was already refunded
mmatthew weiss: and the 17.50
JoannGCS: the 17.50 was in the processed
mmatthew weiss: ? so you guys r thinking about it mmmm
JoannGCS: it is in the processed sir
JoannGCS: that why im telling you that the contact information was already givenj
mmatthew weiss: the whole reason im realy realy mad at this is because of the above and the fact that if a company stuffs there customers around, its not up to the customer to fix it, we pay for a service and thats what we should get, n not a brain strain from hell. and we as customers oftem pay for company overdraft fees when companys dont do there homework and we r the ones left to suffer and pay up. NOT ON AT ALL
mmatthew weiss: YOU DONT MIND TAKING THE MONEY BUT DONT LIKE GIVING IT BACK!
JoannGCS: sir it is in the processed
JoannGCS: ive telling you several times
mmatthew weiss: WILL C
mmatthew weiss: CYA IM SAVING THIS MESSAGE AS THE I DID WITH THE LAST ONE
JoannGCS: thank you for contacting segpay
Chat session has been terminated by the site operator.
This is why you never do any kind of payment on the internet or credit cards!
It's almost imposible to cancel these reaccurring charges these people set up on your credit card, they have no brains or they just play dumb to screw you even more!
Just a big run around and you should never let your bank account get that low on funds to begin with, you got no car insurance now!
Good Luck Mate!
I too am a victim of Sepay. After they confirmed my cancellation of a membership to a website, they continue to take the fee from my bankaccount. Now they say they cannot find 'any record of my cancellation', a weak excuse. Thiefs belong in jail.