SegPay’s earns a 2.9-star rating from 132 reviews, showing that the majority of merchants are somewhat satisfied with payment processing services.
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Refund and cancellation of payments
I have had over $300 worth of charges put on my debit card over the last 10 months. I never bought any subscription that costs this much or even done anything with segpay before so I don’t know what these charges are. The first was on December 8th of 2023 for $39.95, the next was December 10th of 2023 for $1, then January 7th 2024 for $39.95, then February...
Read full review of SegPayFlingster vip
Re: Your SegPay Ticket #CS03216403 #CS03216403 SegPay: Multiple Reversal Request: New reply for the ticket #CS03216403: #CS03216403 SegPay: Multiple Reversal Request #CS03216403 Hello, Thank you for contacting SegPay, a third party payment providers for many sites on the Internet. In order to assist you further with your concern, I will need to...
Replied
Segpay.Com *skyline.
Hi, on 12/5/2023 I was billed 6.99USD by SEGPAY.COM *SKYLINE. I don't know who is this and don't have any subscriptions and I want my money back (refund).
I also want an explanation of what happened just to make sure it never happens again and how can I be billed without my permission?
Contact me with email. Thank you
Email: [protected]@gmail.com
Desired outcome: I want a refund
This complaint has been resolved automatically due to user's inactivity.
Here is our self-service website, cs.segpay.com. There you have the ability to locate detailed information concerning your transaction as well as communicate with our team. Let me know if you need any additional assistance.
Thank you,
Raphael
Segpay Customer Service Manager
Is SegPay Legit?
SegPay earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for SegPay. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Segpay.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Segpay.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several mixed reviews for SegPay have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
We looked up SegPay and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Adult content may be available on segpay.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.
Segpay.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from SegPay.
However ComplaintsBoard has detected that:
- SegPay protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Replied
Unauthorized Charges
I keep getting charged 6.99 from Segpay *skyline and I don’t have any subscriptions running through the card the charges are appearing on. The most recent charge was April 23, 2023. I assumed it was a subscription for a while but I investigated and I don’t, so I’m unsure where this is coming from. I can contact my bank to dispute the charge but I wanted to try to find out what the charge was first.
Desired outcome: I would like to know what the charge is for at bare minimum. If the charge is for something I didn’t order or subscribe to I would expect to be refunded for the false charges
This complaint has been resolved automatically due to user's inactivity.
Here is our self-service website, cs.segpay.com. There you have the ability to locate detailed information concerning your transaction as well as communicate with our team. I am available if you need any additional assistance.
Thank you,
Raphael
Segpay Customer Service Manager
What an awful mistake segpay is
I signed up for a subscription back in January and paid the $19.95 on January 14th.
SInce, they charged me $19.95 on 2_7_2023 and $29.95 on 2_5_23 and now I see a pending charge for $19.95 on 2_12_23.
I have contacted Segpay and got four condescending emails promising nothing, that was on the 10th, before the charge on 2_12.
I then called my bank to have then change my card numbers and start a dispute.
Desired outcome: A refund of all charges except the first one in January
unauthorized monthly charge
i have not authorized any monthly payments for the amount of $31.95. and i will not give the live agent 10#'s of my cc so they will not help. even though i have convinced them to do so on a whole different issue. also the last time i spoke wtih them through the live chat i was told that any and all subscriptions were cancelled per my request. so there should not be any new charge at all.
Desired outcome: i want a refund for all the monthly payments they have charged me.
Replied
Unauthorized credit card options
I wasn't doing any thing but scrolling through my phone then I got a notification at 3:11 am saying that I've been charged $6.99; and this isn't the first time either my phone said that I've been charged on December 26th as well. I do not appreciate any unauthorized charges to my card. if something isn't done I will complain get a higher up involved I will await for your response at [protected]@gmail.com
Desired outcome: Please refund and I would like an apology because this inst right
This complaint has been resolved automatically due to user's inactivity.
Please reach out to Segpay directly at cs.segpay.com. Once there choose your ideal form of communication and explain your concern to the representative.
Thank you,
Raphael
Segpay Customer Service Manager
52 charges from skyline on my banking account
Checking my statement today i found 52 transactions Back from March 16,2021 weekly up to today, the last one that still being processed
I have no idea from what it belongs, checked on my email, navigators, payments and agreement documents anything named skyline (is what says on each charge ) but couldn’t find anything
It shows on my statement as :
Merchant name
SEGPAY.COM *SKYLINE 09/08 PURCHASE
[protected] WY
Merchant info
[protected],WY
All 52 from the same merchant with the amount of $6.99
Desired outcome: Phone number # [protected] preferred text msgMy email Thali.[protected]@hotmail.com
Replied
Unauthorized charges
On August 31st 2022 I was charged 42.94 and 2.62 out of my account, and I do not remember making these purchases.
The 2.62 charge reads intl visa deb retail purchase segpay *latoura [protected] 1.95 usd @ 1.343590.
The 42.94 charge reads intl visa deb retail purchase segpay *latoura [protected] 31.95 usd @ 1.343975.
I looked in LATOURA and could find no information on it, and do not remember putting any recurring charges on this card that have not been cancelled yet. If someone could help me track down the source of these charges, it would be much appreciated.
Desired outcome: I would like to know what caused these charges, if it is a subscription I would like to know the name, and if it was malicious I would like to know my next steps.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for providing us with another opportunity to assist you with your concern. Unfortunately, I am unable to locate an account based on the information provided for this review. Please reply with the purchase id, email address, or name that you used during sign-up, or go to cs.segpay.com for assistance.
Regards,
Raphael
Segpay Customer Service Manager
Replied
Unauthorized transactions and multiple attempts
Hello,
I am not sure who is responsible for these processing errors. The last few months I keep getting the same transaction hit now the first few time it stole from me I had a lot going on personally and didn’t have time to fight for myself. However I’ve freed up some time and would like to know why is my card constantly being attempted to be charged by these source(s) when I have NO IDEA what it is and why I’m being charged.
First transaction April 17
2nd transaction June 7
Last attempt July 16
I would like all my money back and my information removed as well as all attempts to steal cease.
Desired outcome: My money that was taken the last few months and my information removed from this platform
The complaint has been investigated and resolved to the customer's satisfaction.
Unfortunately, I am unable to locate an account based on the information provided for this review. Please reply with the purchase id, email address, or transaction id. You can contact our Customer Service team at cs.segpay.com, there you will be able to select your desired method of communication.
Regards,
Raphael
Segpay Customer Service Manager
Unauthorized credit card charges
I just noticed that I have a pending 96 dollar transaction. I didn't even authorize it and it says it happened on 6/23/2022. I would like to have my money back. It's says it's from Segpay Tle com. [protected] NY
Desired outcome: Please refund
My card got charged I don't know why
My card was charged I didn't make the transaction.i would like my money back
Desired outcome: I want my money back
Unauthorized card charges
On June 6, I was charged for the amount of 3.99 dolars for something I did not purchase. I dont even know what Segpay sells or what or what it offers, but honestly they are stealing money from people without them knowing.
Replied
Unauthorized charges
Currently there's unauthorized charges from this company on my bank account, one for 34.99 and another for 1.00. They haven't fully gone through yet but I never visited the Segpay site or signed up for anything through Segpay before this was done, it came completely out of nowhere. It just told me I suddenly had a subscription with them I never authorized at all.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for providing us with this helpful survey. Unfortunately, after initial research, the name that you have communicated with is not found in our system. Please provide me with your purchase id, the email address used, or first and last name, so that I can research your concern.
Regards,
Raphael
SegPay Customer Service Manager
Replied
Unauthorized Charge on Credit Card
I was charged $19.99 on May 7th. I never initiated this charge. I do not know what your company is or what it does and I never signed up for anything. Please help me get this refunded.
I'm making this longer so it gets noticed apparently. Let me reiterate: I would like a full refund of the $19.99 charge on May 7th that I did not authorize. I would also like to make sure this never happens again. This is extremely unprofessional and predatory.
Desired outcome: Refund unauthorized charge.
I mistakenly reported this complaint without realizing what the charges were for. I apologize for the inconvenience
I wanted to ensure that everything is resolved with your concern over the unauthorized charges. Are you certain that they are your charges? Segpay wants to be alerted anytime you think that your information has not been compromised. Please let me know as soon as possible.
Thank you,
Raphael
Segpay Customer Service Manager
Unorganized billing segpay
Segpay keeps charging me $6.99 twice this week and twice last week I have no subscription to anything I want my money now this is stealing and you people are thieves. Fix the problem and don’t charge me again
Desired outcome: Almost $30
Segpay
You are removing £5 from my account every week for no reason, could you please stop this, or I will contact my bank. My email is [protected]@gmail.com
Refund
Got a bill from Segpay I live in the uk and never have used this company I want a refund. [protected]@gmail.com
Segpay/Skyline
i complained back in October and the one charge was reversed but only that charge and no other one but it is happening every month. No explanation was provided as to what the charge is. Please reverse all the past charges and stop all additional charges.
Please refer to all my complaints.
John V Delaney account 4611
[protected]@wavecable.com
Replied
SegPay - unauthorized billing
Hello, I am having weekly unauthorized billing, last one was 04.03.2022 (4th of March) $6.99 (€6.34). I never subscribed to anything from SegPay and I want it to stop, also what are they billing me, and the refund.
I tried their website, but it wasn't helpful.
I started to be charged on 31/12/2022, so 10 times now (€63.4 euros or $69,9 in total).
The complaint has been investigated and resolved to the customer's satisfaction.
Please check your email for the next steps with this membership. If you have not received the communication, go to cs.segpay.com. There you will be able to speak with one of our agents to handle all of your concerns.
Thank you,
Raphael
Segpay Customer Service Manager
SegPay Reviews 0
Overview of SegPay complaint handling
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SegPay Contacts
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SegPay phone numbers+1 (866) 450-4000+1 (866) 450-4000Click up if you have successfully reached SegPay by calling +1 (866) 450-4000 phone number 0 0 users reported that they have successfully reached SegPay by calling +1 (866) 450-4000 phone number Click down if you have unsuccessfully reached SegPay by calling +1 (866) 450-4000 phone number 0 0 users reported that they have UNsuccessfully reached SegPay by calling +1 (866) 450-4000 phone numberCustomer Service+1 (800) 996-0398+1 (800) 996-0398Click up if you have successfully reached SegPay by calling +1 (800) 996-0398 phone number 0 0 users reported that they have successfully reached SegPay by calling +1 (800) 996-0398 phone number Click down if you have unsuccessfully reached SegPay by calling +1 (800) 996-0398 phone number 0 0 users reported that they have UNsuccessfully reached SegPay by calling +1 (800) 996-0398 phone numberNew Merchants+1 (954) 414-1610+1 (954) 414-1610Click up if you have successfully reached SegPay by calling +1 (954) 414-1610 phone number 0 0 users reported that they have successfully reached SegPay by calling +1 (954) 414-1610 phone number Click down if you have unsuccessfully reached SegPay by calling +1 (954) 414-1610 phone number 0 0 users reported that they have UNsuccessfully reached SegPay by calling +1 (954) 414-1610 phone numberInternational+1 (954) 376-3593+1 (954) 376-3593Click up if you have successfully reached SegPay by calling +1 (954) 376-3593 phone number 0 0 users reported that they have successfully reached SegPay by calling +1 (954) 376-3593 phone number Click down if you have unsuccessfully reached SegPay by calling +1 (954) 376-3593 phone number 0 0 users reported that they have UNsuccessfully reached SegPay by calling +1 (954) 376-3593 phone numberNew Merchants
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SegPay emailshelp@segpay.com100%Confidence score: 100%Supportcommunications@segpay.com100%Confidence score: 100%Supportraphael@segpay.com100%Confidence score: 100%Supportsales@segpay.com98%Confidence score: 98%salesinfo@segpay.com96%Confidence score: 96%supporttechsupport@segpay.com95%Confidence score: 95%supportpress@segpay.com75%Confidence score: 75%communication
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SegPay address220 Hillsboro Technology Drive, Suite 130, Deerfield Beach, Florida, 33441, United States
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SegPay social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 05, 2024
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