ShelterLogic
Reviews and Complaints

This product is a big waste of money. I have only had this ShelterLogic® RoundTop® 13 x 20 x 10 Gray Fabric Instant Carport Shelter for 1 year and the tarp on it has torn at the seem line straight down the top center. This is the 2nd time I bought one, the first one was about 10 years ago and the tarp is still in one peice and I was happy with the first one so i bought another and paid close to $700.00 for it. The 2nd one I only purchased a year ago and the seem just started to split and went all the way down the top center. It has been a big waste of money and I would not recommend anyone to waste their money on it.

we bought a shed at lowes, it took a while. We later found out the floor frame Kit did not come with it. we ordered the frame kit from Shelter Logic direct and it took a few months, By the time we got the frame kit from you all it was to late to return the shed to lowes because it was past the 90days. I called arrow logic and they have sent 2 the first one the box half open and the shed half exposed that I did not accept it from the shipping company. 2nd shed shelter logic sent was on Memorial day weekend. The shipping company NEVER called to tell us they where coming they showed up when we where on our way out of town. I emailed John Rogers from the warranty Department. he said take out time and when we get back we will check out the 2nd one you all sent me. Well the 2nd one came also damaged rusted and bent. I hope you do not expect me to accept the shed in this condition. Please have someone higher up so we can resolve this. It is sad that we have bought 8 sheds from you all and I am having this issue, I also asked John Rogers if we could upgrade the shed there I not much of a diffrance.

Purchased on July of 2021. Needed help with setup due to rehabbing broken leg. Easy set up by 1 person on frame. Canopy took 2 people. It survived summer winds and storms until October. Winds of about 30-35 mph hit us. Entire structure broke loose from cables and did a 90 degree turn in the yard. It sat there for about 2 weeks (needed a crew to reset it and all the guys were not able to come at the same time). About this time we got 40-45 mph winds and the whole structure took off again flying about 150 feet, crossing a barbed wire fence into a neighbors pasture lodging in a short tree. It was twisted but frame and canopy were completely together with only one visible rip from 2 days in the tree. 24 hours later it picked up and tried to come home but landed straddling the fence. Team came the next day and we're able to lift it still as a structure, bring it back to the yard where we secured it with double cables and added 18" screw in anchors.
Two days ago the massive windstorm that started in Colorado and went through at least five states hit- I am extreme southern front range Colorado. Winds started about 4 am. At 7 am a huge thud hit the house, followed by another with glass breaking. The shed was loose again and came through the window. It hit again breaking another part of the window. Shed took off around the house flailing broken poles and torn fabric. It tried breaking the double glass sliders but family member got the mess moving on. Wind took it again and it's back part way over the fence into the neighbors pasture again. Un salvageable pieces of metal and fabric. The first episode in the tree only left about a one foot rip. This time not so lucky.
If you use this product do so in an area of less than 30mph wind. It absolutely will not survive at 70 plus mph. Face it into the prevailing wind and not broadside as I had to do based on the configuration of my yard. Use extra anchors and cable ties with 2 u-clamps as they come lose with stress. Keep retightening regularly. Longer anchors a necessity. The original short ones provided occasionally pulled out of the ground.
Would have been a great garage but I'm very happy I did not park anything in it. It does fly well however. Aluminum poles are 80% going to recycling. We are saving the hardware. Parts of some poles still attached to ground anchors. The rest twisted, tore, broke and left.
In this last wind a lot of stick built structures ended up in pieces. I'm just sad I spent $500 on the structure, $200 to have it assembled, $200 for the guys to get it out of the tree/pasture and reassemble and stake it... and have no garage even if temporary. Weather will out

Ordered canopy carport receieved 2 of 3 boxes of the order the canopy is missing. I have called logistics, canopy and tarps and saia without any satisfaction. Date ordered 6/2/20. Shipper ns1901551. Pro# [protected]-0
Po #86274 trailer #284408 door/seq 43f route carrier, scac, date, number
Lykc. This is the information on the shipping slip. I have called and e-mail, left messages to no avail. I spent 1095.00 plus for a product, I can't use. I would like to receive the canopy for my carport.

I bought 2 carports $300. There is no information regarding wind pressure. During a rainstorm carport collapsed (came apart on three different occassions damaging my vehicle. Leg snapped got another leg during another storm numerous legs and roof snapped and are now useless. These shouldn't be sold in certain areas (Arizona). Now I'm out $300 plus scratches all over my car.

1st salesman didn't tell me about code for free shipping. when I called back the next day to coplain about the price of the order, I was told that I didn't put the code in, so to bad. not a very friendly person. said I was going to cancle my order, didn't care. said I would still have to pay for the shipping. not very good service. Harry Thompson id#[protected] please reply. thank you.

The products are very poorly designed. We got the 28x8x12 round top.

During install the parts didn't fit together right (one pipe had to be redrilled it was so off. Another had to be thrown away and we had to wait for a replacement).

The door was always impossible to open, and then the zippers all broke within 2 months.

Finally it blew to pieces during a stormy day. No amount of bracing was going to hold it to together. Even with a variety of extra anchors cemented in all around it, with it sheltered by a shed and a fence, and a truck, and then surrounded inside and out with hay bales, it just picked up like a kite and ripped to peices.

Didn't make it even 8 months.

We left the back of the frame hanging uncovered for the last year and finally went to survey the damage today. The back cover is still hanging from that side and I was shocked to see the material. It was paper thin, faded, and cracked. If the shelter had stood up the storm, it would have been rendered useless by now just because the fabric degraded so badly. Very disappointing. I had expected it to fail fairly quickly, but I was thinking something like 5 years - not 8 months.

My cover disintegrated in a windstorm - no complaints there as it lasted 2 years longer than rated. However I sent 2 different web inquiries for pricing on replacement covers (I was looking at a few different options) - that was well over a month ago - no response to either one. I think they want you to call them - so why give the option of web inquiries? And just put your pricing on the web - what is the big secret? I need to budget the replacement covers and don't have time to spend with a sales rep on the phone for something I can't purchase now anyway. But gee they sure manage to send me emails on their 'wonderful' products every month!

Even when properly installed, product did not stand up to 49k ( 30m.p.h.) winds. Problem is with the metal cable/u-clamp fasteners used to mount the legs to a screw-type ground anchor.

The grade 8.8 (ISO 898/1) bolts are of inferior quality for this kind of application - even when torqued to specification.

This AutoShelter is located in an area reasonably sheltered from wind but the anchor system still failed at the cost of a paint job to a 2009 Toyota Matrix.

I am re-installing the unit with a throughbolt-type

system to overcome this serious design flaw and would suggest others do the same.

Out of box zipper failure on portable storage unit purchased at BJ manfactured by ShelterLogic. When customer contacted 800 number as directed by package customer service advised send recpt and pictures documenting defect. Customer advised that no where on warrenty was this stated. CS rep put supervisor Denise on line who advised same and hungup on customer. Customer called back spoke to Patrick Jones who advised same and that warrenty card also had to be sent in. Customer advised unit was in use with 2 $20000 motorcycles inside unit and a replacement door needed to be sent. Mr Jones repeated co. policy. Customer advised that this was no where in writting on printed 1 year warrenty and that customer wanted company's corp address and presidents name and that customer was reporting this to the BBB and if need be would seek legal asistance. Mr. Jones then put customer on hold. When Mr. Jones came back on line he advised that he had spoken to his supervisor and that with exception because caller was so upset, ShelterLogic would allow customer to fax or email copy of recpt and pictures and the company would then ship a replacement parts. Customer advised that while that was all possible no where in warrenty did it state that was how to get replacement parts for an out of box issue. Mr.Jones advised that information on the warrenty would be sent after I sent in the warrenty card. Customer advised again this was an out of box fault and most companies would send replacement part and request defective parts to be returned. At this point a person broke into the call who claims to be a supervisor, Joye. Customer assumes that this was Ms. Joye Coles, Consumer Support Supervisor who also continued to explain company policy and refused to allow the customer to speak. Whenever the customer tried to voice her view "Joye" would tell her she needed to lower her voice and listen to her. Customer would do this but again when customer would speak "Joye" would cut her off. Customer did become irrate at this point and advised "Joye" that she must be crazy because everytime she tried to speak she cut her off. "Joye" hung up on customer.

Customer filed complaint with BBB in CT but it has been closed by BBB admin because Shelterlogic stated they advised customer to email copies of sales rcpt and pictures. Customer has attempted to email these items many times each time the email files.

We had purchased an enclosure kit from Menards a few years back, put it up and had no problems with it. Over the years the canopy of the enclosure kit was a little worn and torn so we decided to order a new one in September of 2006.

We pulled out the paper work and decided what size we needed and made a phone call to the manufacturer, (formerly North American Outdoor Products) Shelter Logic. While ordering the new canopy top, we told them we needed the larger one, it only comes in small and large. The top showed up and we put it up only to discover they sent us the small size.

We called to inform Shelter Logic of the mistake and they told us to take pictures because the costumer service representative didn't believe us. We then went onto explain that we had already taken down the top and had one hell of a time trying to get it back into the original packaging, they understood and told us to ship it back.

We shipped back the product with the understanding that we would then get the correct size shipped to us. A week went by and we had nothing, we called and questioned when we should expect it to arrive. The man I spoke with was Bill Rocks at extension 2237 who told us the product was to be shipped that day, Friday. Later that day, a phone call was received from another representative, Joyce, who informed us that they have a lot going on and it will be shipped Monday.

Another week goes by and we still hadn't received the product as promised. Another call was put into Shelter Logic to find out whats going on and all we got was an answering machine. Multiple messages were left before informing our Attorney General, Mike Hatch. It is now January of 2007 and we still haven't spoken to anyone from the company. The Attorney Generals office has sent two letters and has also made multiple phone calls. We still yet to receive a replacement canopy or the money we spent on the replacement canopy.