Shift.online
Reviews and Complaints

Dear Sir/Madam,

I am writing to formally complain about the unacceptable service I received in relation to my recent order with your company. I placed an order with IKEA for a sofa, which was originally scheduled to be delivered to a pickup point. On the same day, I received a message from Shift offering me an upgrade for £19 to have the sofa delivered to my home, which I accepted.

The delivery was initially scheduled for Wednesday, but I was later informed that the delivery had been rescheduled for Thursday between 7 AM and 10 PM. This sudden change forced me to take an additional day off work. However, no delivery arrived on Thursday.

I then called Shift customer support and spoke with a representative who assured me that the sofa would be delivered on Saturday. Unfortunately, no delivery occurred on Saturday either. In fact, after this conversation, I experienced poor customer service, as the representative ended the call abruptly when I tried to follow up.

To further exacerbate the situation, I have not received any updates since then. I am unable to reach anyone via phone as they don't pick up, and the email correspondence from the Shift.Online representative has not been responded to. Furthermore, I was informed by Shift.Online that I would be refunded for the failed service, yet no refund has been issued, and I have received no communication on this matter.

I have attached the following documents to support my complaint:

A screenshot of the order number and delivery details.
The email communication with the Shift.Online representative.
A message from Shift.Online confirming my refund, which has not been processed.
Given the above, I am requesting:

A full explanation of why the delivery was repeatedly delayed without notice.
A refund for the £19 I paid for the delivery upgrade.
Immediate resolution of the matter, including confirmation of the refund and the status of my delivery.
I expect a response within [7] business days. If I do not hear back from you or receive a satisfactory resolution, I will consider taking further steps to escalate the matter.

Thank you for your attention to this issue. I look forward to your prompt response.

I had a booking with Shift.online and was given a reasonable time range for the delivery which was between 7am-6pm. I was expecting the delivery driver to at least give me a call or text when they are at or on their way to the property. However, to my surprise, I received a call from the manager at 8am to inform me that the delivery driver has been waiting at the property for an hour already. I couldn't believe it! I hadn't even arrived at the property yet! The delivery driver just sat in the van and waited for a whole hour before contacting anyone.

I was really disappointed with this unprofessional behavior, so I contacted the customer service team. To my disappointment, I was told that this is a realistic approach for any delivery service, and therefore I won't be getting any refund. I just couldn't believe it! It was not acceptable for me to pay for an hour of wasted time, due to a lack of communication from the driver. This experience made me doubt the commitment of Shift.online to its customers. I believe that if the driver cared about their customers and their experience, they would have tried to reach me to make sure my delivery is complete and to represent the company in a more professional way.

After this experience, I decided to book a small local business from Gumtree, and I was amazed by their level of professionalism, they were 10 times better. They provided excellent communication which allowed me to be present and accept the delivery on time. Their level of service made me realise that Shift.online may still have some room for improvement. Overall, I believe that communication is a very important part of any business, and no customer should be made to pay for time they didn't use just because of poor communication from the delivery driver.

Oh man, let me tell you, my experience with Shift.online was a total disaster. I thought I had everything planned out for my move - just two sofas, nothing too crazy. But boy was I wrong.

I had booked and paid for the move for a Friday, and was given a 4-hour window for when the driver would come by. I was waiting, waiting, waiting...and then bam, 5 minutes before the deadline, I get a text from the driver saying they're not available. What?! Are you kidding me?

So you know what I did? I immediately called up the Shift head office to see what was going on. And let me tell you, I was not happy. Not even a little bit. But did they apologize or offer any kind of explanation? Nope. Just told me it would have to be moved to the next day because they had no one else available.

So I took a whole day off of work to deal with this simple move, and now I was furious. What a waste of time! And to add insult to injury, Shift never even bothered to call me back with a new time or driver for the next day. I've been sitting on hold for 45 minutes at this point, and still nothing.

Honestly, the lack of customer service was beyond infuriating. Shift never even offered a refund, a discount, or an apology for putting me through all of this. I wouldn't wish this kind of experience on my worst enemy. Let me tell you, DO NOT USE this company. Stay far, far away.

I gotta say, my experience with Shift.online was an absolute nightmare, and boy oh boy, it seems like I'm not alone in feeling this way! Let me tell you, this company charged me for their services, but didn't even bother to assign a driver to pick me up and help me move. And don't even get me started on how difficult it was to get a hold of them - I spent hours upon hours trying to get a straight answer from them about my booking. Can you believe that they actually accused me of cancelling the booking, when in reality, the booking was still active but with no driver assigned? What a bunch of malarkey!

Now let me tell you, I am a single parent with two kiddos and the thought of having to move house without any help was just too much for me to handle. I was a complete wreck, sobbing uncontrollably because of all the stress and frustration piled on me by Shift.online. And to add insult to injury, they wanted to charge me the full booking fee for a cancellation I never even made?! Unbelievable.

It's just so darn upsetting how some people can treat others so poorly. Honestly, it makes me feel queasy just thinking about how shoddy this company's service was. So now, I'm feuding with them, disputing the charge with my credit card company and hoping against hope that I'll get my money back. Shift.online are just ignoring me left, right and center! I reckon they couldn't secure a driver, so they put the blame squarely on my shoulders, all so they could still pocket my hard-earned cash. What a bunch of hooey!

Oh my goodness, what a complete mess! I tell you what, we had a tough time with these Shift.online guys. We went with them because all the local movers were fully booked, and we had some pressing medical concerns that required us to get our loading and unloading done as soon as possible, cost be damned. But let me tell you, we didn't get what we paid for.
After weeks of phone calls and text messages, we were promised again and again that we'd have a van and two helpers at our doorstep within an hour of our specified time. But as the move day approached, I started getting skittish. I called them up, over and over again, and each time they assured me that everything was going according to plan. "We've got you covered," they said.
Well, that all went out the window pretty quickly. At 11:00am on moving day, we still hadn't heard anything from Shift. I was starting to lose my cool. Finally, at 11:45am, they called to say that they couldn't find a driver for our move. Can you believe it? After all those assurances, they just couldn't deliver.
Thankfully, I had the foresight to book a local van hire online the night before. And we were lucky enough to have a neighbor who was willing to lend a hand. But still, it was a complete and utter nightmare. I wouldn't recommend Shift.online to anyone. It's just not worth the hassle and uncertainty.

I recently used the Shift Online service to book work for a removal. On September 12 at 11:00 am, I was supposed to have a driver come to my collection address at 295 Corfield Road, London E2 0DU. Unfortunately, the driver did not notify me of any delays and when I called them at 11:45, they informed me that they would be there at 1:00 pm, an hour later than scheduled.

I had to reach out to the company to reschedule the booking for 2:30 pm and delivery for 3:30 pm. However, I did not receive any notice until 4:12 pm. I contacted the driver and found out that they had signed the job over to another driver, causing further delay. I tried calling the second driver at 4:43 pm, and they told me they would be there in five minutes. However, I called again at 5:33 pm, and they informed me they were very far away and would not arrive until 8:00 pm.

I reached out to the company at this point, but they informed me that they could not cancel the booking. They needed 72 hours to investigate my conversation with the driver and refused to refund my purchase, as they were unsure whose fault it was.

From my understanding, the company should have been able to track their driver and notify me if there was any delay. They simply took my money and left me waiting for the entirety of the day without any updates. I would not recommend using their services in the future due to this poor experience.

So I had a pretty bad time with this company, like seriously bad! I was supposed to move house, ya know, it's a big deal, and I decided to use Shift.online to help me out. Well, let's say it was a mistake. The stress was just not worth it. They could not get anything right! I had to keep calling them up, telling them what they were doing wrong. And it was a mess, right up until the night before I was supposed to move!

But it doesn't end there! They went ahead and assigned a driver to me who doesn't even do removals! Like, what is this company doing? Seriously, what kind of a lame business is this that they can't even get the right driver for the job? So, naturally, I had to cancel with them, I had no choice.

Now, you would think that they might try to make things right, you know, give me a refund or something. Well, they did offer me a refund on the initial charge, but it was conditional! They wanted me to take down my honest review of them on Trust Pilot! What kinda company does that, huh?

But wait, there's more! They still owe me $60 for an additional driver who they didn't even allocate, which was one of the many stresses I had before I cancelled the job. And even after they refunded me the initial charge, this $60 left my account separately and is still out there, owed to me.

After reading all the reviews on here, I am seriously worried about this company. Like, I am seriously worried about my account! I am keeping a close eye on it, you better believe it. And I would recommend that you guys do the same, seriously. Don't get involved with this company, and never, I repeat never, give them your card details because it's just not worth all the trouble you'll go through.

And one more thing that I noticed, they have all these 5-star reviews that they post at the same time. It's super suspicious, like something is really off. They all use the same poor English, and they're all basically saying the same thing. Don't fall for it, guys! Don't get fooled!

Yo, I wanted to book with shift.online but damn, their website wasn't working and I couldn't book online. So, I called them up but their website wasn't working either. Finally, I managed to book over the phone but the annoying thing is they promised me a 20% discount that never came. Like, what's the point of offering a discount if you ain't gonna give it, right? But that ain't even the worst part.

The driver came two hours early and didn't find anyone home. I mean, who does that? He called me and instead of being polite and asking what the deal was, he was straight-up rude and started giving me attitude. He said he wouldn't come back and that I had to sort it out myself. But the driver was still there when I came back and this is where it gets real frustrating. He couldn't load my couch, like what the actual hell. He said he didn't have time and that's even though he had come two hours earlier. I tried to call the head office eight times, but no one picked up. On the ninth attempt, I finally got through and they said that there were no drivers available and I had to cancel my existing booking.

So, I tried to re-book but their website wasn't working again. I tried calling them but they didn't answer. Finally, I tried their online chat option and spoke to someone. They told me they would call me back but I never received a call. Like, wtf?

Honestly, it's such a bummer because they sounded like a great option and good value but they let me down at every turn. Avoid these guys and find someone else!

So, I've had a pretty frustrating experience with SHIFT.online. I had a driver from their service leaving a job at my neighbor's house and he ended up putting a huge 3-inch dent in my car's bonnet with his van door. It turns out that the driver struggled to shut his own door and ended up jamming it onto the top of my car, causing serious damage.

My neighbor was kind enough to give me the driver's first name and a contact number. However, when I tried to reach out to the number, I discovered that it was just a temporary one that was only valid on the day of the job. Useless, right? I scoured SHIFT's website for a complaint form or a contact phone number, but came up empty-handed. This doesn't bode well.

I decided to reach out to SHIFT through Facebook, but didn't get a response. Desperate to resolve the issue, I even tried contacting the CEO through Facebook, but again, no response. I sent an email to their official email address and have yet to hear back 8 days later.

It's frustrating that SHIFT doesn't seem interested in helping me contact the driver and rectify the situation. They were, however, quick to get my review taken down from some websites when I mentioned the CEO by name. Now, I'm left wondering if any of their drivers even have valid commercial insurance, and if SHIFT is properly vetting them. And if something does go wrong, like it did in my case, who would be liable?

These are important questions that the SHIFT website doesn't even attempt to address. All in all, my experience with SHIFT.online has been pretty disappointing.

Wow, where do I even begin with Shift.online? In short, my experience was absolutely terrible. I had booked with them over a month in advance for some much-needed removals, and was under the impression that everything was set in stone. Oh boy, was I wrong.

Just two days before my scheduled move, I received a call from Shift to inform me that they hadn't booked a driver for my job and couldn't even guarantee one. At 6pm on a Saturday night, mind you. I was absolutely furious and demanded answers. But all I got in return was a load of humming and hahhing from the man on the phone, who couldn't even give me a straight answer as to why I wasn't told earlier about this issue.

Long story short, I had to scramble and find another company at the last minute. Thank goodness for AnyVan, who had my collection and delivery slot guaranteed straight away and even confirmed when my driver would be near. Sure, it cost me an additional ?150 more than what I had expected to pay with Shift, but at least I didn't have to deal with that kind of nonsense. And as a struggling student, that extra cost was a big deal for me.

To make things even worse, I put in a complaint with Shift and asked that they recompense me for the extra money I had to spend due to their lack of customer care. They promised that the complaint would be dealt with, but over a month later and two emails from me, the only thing they offered was a measly 10% off my next order with them. Seriously, what a joke.

It's clear that Shift.online doesn't care about their customers and is nothing but a complete waste of time. I will never, ever use this company again and would strongly advise others to steer clear of them as well.

So, I heard about Shift.online and decided to get a quote from them. I was surprised by how quickly they got back to me via text and gave me their pricing. But, I wasn't too sure if I wanted to book with them just yet, so I didn't respond. To my surprise, they continued to contact me, which I thought was quite persistent, but not necessarily bad.

Eventually, I decided to check out their website and lo and behold, they had a cheaper quote available. So, I texted them back to let them know that I wanted to book, and the guy told me to book online and let him know when I had done it. I thought that was fair enough and went online to pay the deposit.

Unfortunately, as I entered in my card details, the website crashed. I was a bit confused and decided to text the guy back to see if the booking had gone through. But, even though he read my message, I never heard anything back. I waited for 24 hours and as I hadn't heard back, I decided to cancel the transaction and the booking.

I eventually found someone else to shift everything for me. However, on September 28th, I received a ton of emails from Shift with receipts and surveys asking how they did. They even decided to take ?157 out of my account for work they hadn't even done! I was furious!

I tried to contact the office, but the girl told me that she couldn't do anything and the guy I had texted said he would raise a dispute and look into this. But it was all talk - I never heard anything back from him. I felt completely ripped off, and in desperation, I ended up reporting this to my bank as fraud. Luckily, I was able to get my money back that way, but it wasn't a smooth process. In fact, I had to cancel my card and everything!

I think this company is a complete joke! They are just praying on poor students like myself. What's worse is that the original quote was for ?350, but as soon as I mentioned that I could get it cheaper elsewhere, they brought the price right down. Looking back, I should have known better and stayed away from this company. They are nothing but a scam!