ShoeMall
Reviews and Complaints

I can't believe how terrible my experience was with ShoeMall. I ordered a pair of shoes from their website for over $100, but when they arrived, they were completely wrong! I was so disappointed and frustrated that I immediately started the return process.

However, it took them over two weeks to receive the item I shipped back to them, even though we live in neighboring states! I was so angry that I reached out to them multiple times, but they never responded to my emails or phone calls.

To make matters worse, they promised me a refund within 2-3 days, but it's been two weeks and I still haven't received my money back. I can't believe how unprofessional and unreliable this company is.

It's so unfair that small businesses are struggling to stay afloat, while companies like ShoeMall get away with stealing from their customers and not taking any responsibility for their mistakes. It's truly disgusting and unacceptable.

I would never recommend ShoeMall to anyone and I hope they get shut down soon. It's time for them to be held accountable for their actions and for customers to be treated with respect and honesty.

I recently made a purchase on Shoemall.com for a pair of ankle boots that were advertised with a 20% discount. I was excited to receive my new boots and eagerly awaited their arrival. However, after waiting for three long weeks, I still had not heard anything about my order. I decided to call Shoemall's customer service to inquire about the status of my order.

After being on hold for what felt like an eternity, I finally spoke with a representative who informed me that my order had been canceled. I was shocked and disappointed to hear this news, especially since I had not received any notification from Shoemall about the cancellation. The representative explained that the boots were not in stock and that they had to cancel my order as a result.

This is not the first time that I have had a negative experience with Shoemall. In fact, this has happened to me before. I am frustrated and disappointed that I wasted three weeks waiting for a pair of boots that I will never receive. Now, I have to start my search for a new pair of ankle boots all over again. Unfortunately, many other stores have already sold out of my size, so I am not sure if I will be able to find what I am looking for.

I am extremely disappointed with Shoemall's lack of communication and poor customer service. They should have notified me about the cancellation of my order and offered me some sort of compensation for my inconvenience. Instead, I am left feeling frustrated and angry. I will not be making any future purchases from Shoemall and would not recommend them to anyone else.

I had high hopes for ShoeMall, but unfortunately my experience with them was not a good one. I placed an order back in December and another one this month in March, but both orders were cancelled without any explanation. I was frustrated and confused, so I decided to give them a call to see what was going on.

I spoke with an agent who transferred me to a "supervisor". I had to explain everything in detail, but the supervisor was not helpful at all. She told me that the issue was with Timberlands and not ShoeMall, and asked me what I expected them to do. I was taken aback by her rudeness and lack of empathy.

I tried to reason with her and asked if she wanted to keep my business, to which she replied yes. However, she was not willing to offer me any credit or discount for the inconvenience. This left a bad taste in my mouth and changed my perception of ShoeMall.

I understand that things can go wrong, but the way I was treated was definitely not appreciated. I thought ShoeMall was a good company, but now I'm not so sure. I hope they can improve their customer service and take responsibility for their mistakes in the future.

I recently made a purchase on ShoeMall.com for my son's Christmas gift. I was excited to receive the $322 Sam Hubbard shoes, but unfortunately, they were the wrong size. I promptly returned them using the return label provided by the website. However, it seems like the package got lost in transit as it took longer than expected for the shoes to arrive back at the warehouse. One reviewer even joked that the package must have been carried by a donkey!

After waiting for a few weeks, I decided to call ShoeMall's customer service on February 10, 2022, to check on the status of my exchange. I spoke to a supervisor who assured me that the bigger size was on its way via FedEx. However, when I called back on February 24, 2022, I was given a completely different story by the representative. She informed me that the shoes were received back on February 15, 2022, and that the exchange was "in-process." She also mentioned that it would take 7-10 days for me to receive the shoes and that I should call back if I didn't get them.

I was frustrated with the conflicting information and decided to speak to the supervisor. She apologized for the inconvenience and informed me that the exchange wasn't processed properly. She assured me that she fixed the issue and that I should receive the shoes in a few days. I am still waiting for the shoes to arrive, and I won't believe it until I see them.

Overall, my experience with ShoeMall has been disappointing. The customer service representatives seem to be giving out conflicting information, and the exchange process has been a hassle. I would not recommend buying from ShoeMall.

I recently made a purchase on ShoeMall's website and was disappointed with my experience. Although I received an email stating that my shoes had been shipped a week after placing my order, I was unable to track my package for several weeks. When I clicked on the tracking tab, it redirected me to a FedEx site that claimed they were unable to track packages due to Hurricane Laura. However, I found this to be odd as I frequently order items online and have never experienced such a delay. Additionally, I knew that my package would not have been shipped anywhere near the hurricane.

After waiting another week without any updates, I decided to reach out to ShoeMall's customer service team via email. Unfortunately, I did not receive a response for another week. Frustrated with the lack of communication, I decided to call their customer service line. However, I was put on hold for 34 minutes before finally speaking with a supervisor who promised to contact the vendor and get back to me.

It wasn't until six weeks after placing my order that I finally received an email stating that I would be receiving a refund. However, I have yet to receive that refund. Overall, I would not recommend ordering from ShoeMall's website due to the poor customer service and lack of communication.

I recently purchased two pairs of shoes from ShoeMall and I must say, I was quite pleased with one pair and decided to keep it. However, the other pair didn't quite meet my expectations, so I decided to return it using their return label. Little did I know, this would be the start of a not-so-fun experience.

After waiting for what seemed like forever, I decided to give them a call to inquire about my refund. To my surprise, I was told that it would take fourteen business days after they received the item to issue a refund. Fair enough, I thought. But then, they confirmed that they had received the shoes and yet, I was still waiting for my refund.

I called them three more times and each time, I was given the same response. I was even transferred to a supervisor on my fourth call, but I'm still waiting for that callback. It's been quite frustrating and I don't think I'll be ordering from this site again. I mean, who has the time to wait for a refund that should have been issued by now?

To be honest, this is my first negative review ever. My mother always told me to keep my mouth shut if I couldn't say something nice. But I just couldn't let this site's shoddy business practices go unnoticed. I hope this review helps you in some way. My advice? Shop elsewhere unless you want to waste your valuable time.

I gotta say, my experience with ShoeMall was not great. I ordered some shoes back in October as a Christmas gift, but apparently they were back-ordered. I didn't even know until I emailed them three times and they finally told me that the shoes hadn't shipped yet. I was getting worried because I was moving soon and didn't want the shoes to get lost in the shuffle. So I called them up today to see what was going on.

Well, let me tell you, the supervisor I spoke with was not very helpful. She said the only thing they could do was cancel my order and reorder it with my new address. But then she went ahead and cancelled my order without my permission! When I told her I didn't authorize the cancellation, she got really rude with me. And to top it off, she said I lost my spot in the back-order line and wouldn't get my shoes until January.

I was pretty upset about the whole thing, so I called back and talked to another manager. They basically told me the same thing, but offered me a measly 10% off for the hassle. I mean, come on, that's not even enough to cover the shipping costs!

Overall, I wouldn't recommend ShoeMall. They don't seem to have their act together when it comes to back-orders, and their customer service leaves a lot to be desired. If you're looking for shoes online, I'd suggest trying somewhere else.

I recently placed an order for a pair of shoes on May 13th from ShoeMall (shoemall.com). I received a confirmation email shortly after, but unfortunately, I also received another email stating that the shoes were on backorder. This was quite disappointing as I wear a size 14 and it's always a challenge for me to find shoes that I like. However, I was willing to wait for them to be back in stock, which was supposed to be on June 18th.

I checked the status of my order every day, but the delivery date kept getting pushed back. Eventually, the delivery date was set for July 3rd. However, on June 18th, which was the original date that the shoes were supposed to be shipped, I checked the status of my order only to find out that it had been canceled without any warning. Needless to say, I was extremely upset. Not only did they cancel my order, but I was really looking forward to getting this particular pair of shoes. To make matters worse, the website still shows them as being in stock in my size.

This was a completely unprofessional experience, and I will never order from this company again. I strongly advise others not to order from them either. It's frustrating to have your order canceled without any warning, especially when you've been waiting for so long. I hope that ShoeMall can improve their customer service in the future so that others don't have to go through the same experience that I did.

I recently made a purchase on ShoeMall's website, shoemall.com, for a pair of shoes to give as a Christmas present. I was having trouble finding the shoes locally, so I decided to order them online. I placed my order on Saturday, December 20th, and was pleased to see that the website offered 2-day shipping guaranteed to arrive before Christmas Eve for free, as long as the order was placed by Monday, December 22nd.

However, when I checked the tracking information with FedEx, I was disappointed to see that ShoeMall had sent the package via SmartPost Ground, and the shoes would not arrive until Friday, December 26th. I immediately called ShoeMall's customer service department to try to correct the problem. Unfortunately, the representative I spoke with told me that there was nothing she could do to expedite the shipping.

I asked if they could send another pair of shoes via next-day air, and I would simply refuse the package when it arrived on Friday. However, the representative told me that there were no more shoes in that size in stock, even though the website had indicated that they were in stock when I placed my order. I was disappointed that ShoeMall was not willing to go the extra mile to make me, the customer, happy.

When I got off the phone with the representative, she wished me a good holiday, even though I would not be receiving the item in time for Christmas. While I appreciated the sentiment, I was still frustrated with the situation.

Overall, I was disappointed with my experience with ShoeMall. I had hoped that their website's promise of 2-day shipping guaranteed would be upheld, but unfortunately, that was not the case. I do not plan on ordering from ShoeMall again in the future.

I recently had an experience with ShoeMall that left me feeling pretty disappointed. I ordered a pair of boots that I had purchased twice before over the last few years, but this time around, the quality was noticeably lower. I suspect that the shoes I received were fake, but when I tried to leave a review expressing my concerns, it was censored and not posted online. This made me feel like ShoeMall was trying to hide something.

The boots scuffed almost immediately after I started wearing them, and they were much stiffer and more uncomfortable than my previous pairs. They also fit smaller than expected, which made them even more uncomfortable to wear. Unfortunately, I didn't realize how damaged they were until after I had worn them for a day, so I couldn't return them. I tried to keep wearing them, but after a month, they were so painful to walk in that I had to give up.

To make matters worse, I also ordered another pair of shoes at the same time, but they were completely the wrong size, even though the label said they were the right size. It was obvious that the label had been altered, which made me suspicious that ShoeMall was intentionally selling fake shoes. However, when I contacted customer service, they were willing to take the shoes back without a return fee once I explained the situation.

Overall, I was really disappointed with my experience with ShoeMall. It's possible that they just need to exercise better control over their suppliers, but either way, I don't think I'll be ordering from them again.

#Shoemall.com, all I can say is this company sucks! As a First time customer, I Placed an order only to receive the wrong shoes. Took me over 30 min to get customer service on the phone. Transferred to a manager where I was told I would not be charged a return fee. Well they lied, even though it was notated on the account. I called back, When I spoke to the supervisor after waiting 30 min, Linda said she would refund the shipping fee...hm the fee that was already supposed to have been refunded with the original refund. all I can say is DO NOT purchase from this company...CROOKS!

Social media destroy this company!

Horrible service and cheap customer…
Horrible service and cheap customer service. Sent me shoes that were two sizes too large. I paid $9 to ship them back AND then they only gave me credit (5 weeks later!) for shoes but charged me for the shipping to me of $7.48.
Shoes appeared to be slightly worn from previous customer who must have also sent it back.
Stay away from them and its better to pay 20% then all that trouble. cheap company

I ordered a pair of shoes may 23 2020 and immediately got a response saying it was on back order. I kept checking the order status and called but no one answers the phone # provided. I emailed several times and never got a response. When I tried to cancel the order on line was told to call customer service but no one answers day after day hrs at a time on hold.

I have ordered a pair of boots from ShoeMall website and sent them back because boots were defective! Customer service rep promised I'll be getting a refund but he was not able to tell the exact date. I waited for over two weeks and contacted them again about my money but they still had no idea.
Later the simply stopped replying and there was no sign of my money. I am extremely disappointed and angry and don't know what to do. I even told them that I'm going to report them but they really did not care and ignored me. This company is not to be trusted, they are real scammers, avoid at all costs!

Ordered shoes from www.shoemall.com and was very disappointed with the poor quality! And size was also incorrect.
So I decided to return the shoes in order to get a refund. I contacted ShoeMall and they gave me nothing but headache. It was very difficult to communicate with these people and at first they even told that refund was not possible. Wasted days trying to convince them that they must refund me and finally they agreed.
Such a nightmare! Will never order from ShoeMall again!