Woodland Worldwide
Reviews and Complaints

Dear Woodland Team,

Against Bill No.-202307D107C03254, I am extremely disappointed with the condition of the Woodland formal shoes within 10 days of purchase. I purchased Woodland Formal shoes worth Rs. 3000 (MRP Rs. 6995) from Woodland Store, Ghitorni, New Delhi-110030 on 17th October 2023. After using them for only 2 days within this 10-day period, Both Pair of the Woodland shoes got damaged. I am at a loss for words to describe the condition of the shoes, which is not what I expected from Woodland.

This is the second time I have faced such types of shoe manufacturing damage issues from Woodland.

I have deposited my Damage and defective shoes at Woodland Store, Gaur City-1 Mall, Ghaziabad-201009 on dates 30th October 2023.

I request an urgent refund of my Rs. 3000 for the defective Woodland shoes.

I have ordered shoes from woodland websites not showing any order details or shipping inform money got debited 2997 rs shoes not yet received, I paid through gpay I need my money refund back , woodland website also not loafing properly lot of bugs I couldn't get back when I paid order it loading continuesly and not any paid or order details I am need to get refund back

I have purchased this shoe on 21st May from Janakpuri New Delhi store, at the time of purchasing there were small small dots on the shoe which the seller said it can be removed by wiping wet cloth. so I purchased it and then i applied wet cloth as instructed by the seller but the colour of one shoe has turned into black from silver and also the threads are also coming out. then i requested to the store to send the same to the factory for repair but after keeping it for one month they have returned the same by saying that article can not be repaired. is this my fault that i have followed the instruction while buying the article. that means we should not trust the seller who is selling woodland products. have sent multiple emails and given multiple calls at customer care but the staff is very very rude and not giving reply on phone and emails.

I am writing to share my bad experience with Woodlands, which I believe was a case of cheating. I ordered a pair of shoes from their website . When they arrived I immediately noticed that the size were not fit for me.

I have checked the Woodlands website, and there is a return policy in place. However, there is no option to initiate a return online. I have also tried to contact through customer care phone number and email address for their customer service department, but no response.

I believe that Woodlands is cheating me by refusing to accept my return. I have followed their return policy, but I have not received any confirmation that my return has been processed. I am also unable to contact their customer service department to get help.

I am very disappointed with my experience with Woodlands. I would not recommend their products or services to anyone. I am also considering filing a complaint with the Better Business Bureau.

If you have had a similar experience with Woodlands, I encourage you to share your story. We need to hold businesses accountable for their actions.

Its frustrating that they dont send any confirmation mail for the order. I sent them the transcation details and the screenshot. They send auto replies. Please help.

I have attached the transaction screenshot from my UPI app also the transaction confirmation from the Razorpay.

Also, when check the order list in the Woodland website, there is nothing present.

Registered email id - [protected]@gmail.com

Purchased on Tue, 30 May, 21:41

my order number OR-2589281, I made a return or replacement request on 18.11.2022 and I received a confirmation mail from your end for replacement of item on 21.11.2022 . But till now 23 days passed after your mail there is no action for replacement. This is highly condemned. Actually I ordered a product for day to day needs or usage but I m unable to use the product . I m very much depressed due to irresponsible behaviour.

I have buy shoes woodland khaki casual shoes. Diamond footwear Palghar mahim Road Palghar West, maharashtra-401404. Only one day wearing shoes and shoes bottom rubber parts is putting. I am very disappointed this type quality. I told shopkeeper but shopkeeper is shouted me. And not replacement shoes he asked me not reachable. Not any type warranty. It is too much I m shoked my money is waisted woodland shoes is bad quality provide. I am not happy that.

I received the shoes, ORDER# 2432199 on April 22nd but on their website in my account the delivery has not been updated.   I would like to return the shoes for a full refund since it is old stock, 2018. The shoes look old and faded.  I am very disappointed in woodland.

I am unable to request a return through my account since it hasn't been updated even though the product has been delivered. 

The 1800 number is not reachable. 

I have sent out emails to [protected]@woodlandworldwide.com   but no response. 

The reach out page on their website has an option to fill out details of the issue but it doesn't get submitted once I hit enter. 

So there is no way to reach woodland and I am beginning to feel this is deliberate. This is nothing short of a scam.

It is clear that woodland is trying to dump old stock through their website. And deliberately ensures there is no way for customers to reach out.

Hi Team,

I had ordered from Woodland website. Size was not as expected and i tried to raise the return request.

After calling customer care they asked me to send photos and bills of the product. I have never seen this kind of return request.

Later they said "As per the images shared by you the product is in used condition, hence it out of return/exchange window."

That was how I received the product. Either i received the product like that or it was a used product i received.

Be aware team they are sending used product to sell their out dated products.

Thanks and Regards
[protected]

I ordered through online a shoe from woodland website. My sub order no. Is 2255086.. After deleivered to me about two 10 days after my order it was found that the shoe size wa a little large for me... It is clearly written in the website policy that replacement is allowed. I am not asking for refund.. I want to return it and want to order a new shoe of the right size... After sending many emails the response is not satisfactory.. I want to return this shoe at any cost as my request is within the policy.. Also there is no option for appying online return

I purchase one pair of shoes from woodland official website on dated 16/02/2020 having invoice no.1675107 after a 10 days I not recieved my shoes.
After cantinues follow up from customer care same answer, I get same answer I.e.my payment get stuck in getaway, not get exact response when it resolve it is almost 10 days and not geting proper response. And i dont know why they are not escalating my issue to higher level, and I am not getting any no. Or mail I'd other than care.com .
Provide solution.
Find the attached screenshot of invoice nd payment details.

I ordered a jacket which I had to return because of the wrong size.

They have picked the item on jan 11, but no refund has been issued to my original mode of payment till now. I sent emails to them and every-time, they send me the standard reply that the refund is in-processing and will credit in your account in some time.

Its been more than 3 weeks now since they have picked the item but no refund.

The following are the details of my order:

Order id: or-1564177/so-1616847
Date - tue, 31st dec, 2019
Jacket model number - jc 332 (Grey)
Price - inr 4197.0
Item returned date - jan 11

I brought a pair of shoes from Woodland store at Sector -18, Noida -201301 (U.P), India for around Rs 3000/- . Within a few times of wear the shoe fully came apart, i.e. it cracked fully ( photograph attached ) due to poor defective manufacturing . On writing to the customer care of the company, they have refused to repair or replace the shoe.
The company is out to cheat and sell defective shoes, and my experience proves that Woodland shoes are of poor quality which is accompanied by worst customer care service.

I have purchased following Shoes at Woodland Store, Margao, Goa, India :
Article No. : G 4035AA, Colour : Khaki 42, Bill No. : 2742 dated 20.10.2012.
The said shoes ware used up to May 2013 and after rainy season from October and November 2013. The said shoes were given for resoling vide receipt No. 58 dated 10.12.2013 due to major defects in Sole. After nearly one month I have received a call from the said Store that shoes cannot be repaired due to the reason well known to the Woodlands. Thereafter I have contacted Customer care, who never responed following is the e-mail correspondence's.:

From: Sandeep Patil
Sent: Monday, January 06, 2014 5:01 PM
To: '[protected]@woodlandworldwide.com'
Subject: Defective Article

Dear Sir,
I have purchased following Shoes/Article at Woodland Store at Margao, Goa. Article No. : G 4035AA Colour : Khaki 42 Bill No. : 2742 vide dated 20.10.2012. Purchased at : Wooland Store, Margao, Goa, India. The said shoes ware used up to May 2013 and after rainy season from October 2013. The said shoes were given for resoling vide receipt No. 58 dated 10.12.2013 due to major defects in Sole at your Margao store. To-day at 16.15 hrs after nearly one month I have received a call from the said Store that shoes cannot be repaired due to the reason well known to the Woodlands. I regret to inform that shoes costing around Rs.2500/- hardly used just for 6 months got defect and unusable. Will you please look into the matter?
Regards
Sandeep Patil, Margao, Goa Mob.[protected]

From: Sandeep Patil
Sent: Thursday, January 09, 2014 2:38 PM
To: '[protected]@woodlandworldwide.com'
Cc: '[protected]@hotmail.com'
Subject: FW: Defective Article

Dear Sir,
Even after more then 48 hours I have not been updated about my trail e-mail.
Please expedite.
With regards
Sandeep Patil

From: Sandeep Patil
Sent: Monday, January 13, 2014 11:29 AM
To: '[protected]@woodlandworldwide.com'
Cc: '[protected]@hotmail.com'
Subject: FW: Defective Article

Dear Sir,
I have never experienced such a lethargic Customer Care service, who is least bothered even to acknowledge grievance of a customer. Even customer Care Service personal on contact Nos. [protected]/27 are not attending/responding to the grievances. Even after 6 days after lodging my grievance, nothing has been heard from your end. It is really shameful and discreditable behavior from a reputed brand like Woodland. Shall I expect a line of acknowledgement?
Regards
Sandeep Patil
[protected] / [protected]

From: Sandeep Patil
Sent: Monday, January 31, 2014 04:22 PM
To: '[protected]@woodlandworldwide.com'
Cc: '[protected]@hotmail.com'
Subject: FW: Defective Article

Dear Sir,
I understand from Woodland Store, Margao, that the shoes are beyond repairable conditions and resoling of the same is not possible, they have also expressed their inability either to exchange or replace the same. I understand your Terms and conditions and Warranty period of 3 months, but I was not aware that your responsibility ends immediately after 90 days. The shoes not even used for more then 6 months stands unusable and that too for twice as these shoes were replaced for defective ones by paying additional amount as original Brand was not available in the store at that point of time. It is also unforeseen that you are least bothered to acknowledge the fact and the grievances of customers. How that Customer Care of a reputed brand is silent on the issue. It is really unbelievable and feel ashamed for one sided correspondence. I am still waiting for your satisfactory reply.

With regards
Sandeep Patil

I bought woodland shoes form Dahisar Thakur mall on 21/ 09/ 2012 at ru.2300 INR within 1and half months shoes front sole is come out when i complaint to the same showroom parson he told me this is a normal ware and tear we repair and give it to you but i told him i purchase branded woodland shoes and in one and half month sole comes out is a manufacture defect you give me replace one i am not happy with your product after argument i submit my shoe for repair but my ? is what use of your brand name that same wear and tear facility given by street seller also. I unhappy witha your product and your brand . what is the use when buyer of your shoes is not happy with your product .Its better that that day i purches shoes from any other brand.
sameer email. [protected]@gmail.com, mob :- [protected].

SIr,
I bought a shoe pair from M/s Jiwand Singh & Sons woodland store, E-11, N.D.S.E, Part-II, New Delhi 110049, PHone-011-[protected], [protected], [protected] and shoe article no GB0742109A and Rs. 2445/-. very next when i wore this shoes pair immediately i noticed that right pair of shopes's sole was opened, so i went to showroom on 27 July 2012 where showroom staff accepted the compliant and repair the shoes and return back to me on 7th August 2012. Now the same problem again raised and my shoes sole is opening and i am thinking why i bought this shoes from woodland and now i am so embarrassed, i did not expect from woodland make such defecated shoes. today on 4th sept.2012 again i am going to showroom to repair my shoes but this is not fair for such huge brand. plaese take serious my complaint and give some instruction to the showroom owner for take it serious and take appropriate action against the manufacturer.

Dear Sir/Mam,

Please see below my email which I have been writting to Woodland regarding to replace a pair of shoe which had manufacturing defect. But, they don seem to pay any attention to my complaint. They didn't give any response to me email except contacting concerned store. Well, after having kept patience when I visited concerned store they handed over same pair to me saying we can't do anything to it. Upon further inquiry, they said better you go to conumer court but we can't help you anymore.I bought the shoe on 4th July and just wore twice and my shoe is under gaurantee but they denied to help. They just took down the complaint but didnt do anything. When I had given calls to their so called customer care they didnt address my querry,

It is benevolently requested to look into this matter of great concern. Otherwise, these manufacturers will keep playing with innocent customers like this. I am one of their loyal customer attached are the bills of this year purchase. I am wonderuing how they would be treating customers who are not their regular purchasers.

Please help since you are my last hope left who can get me justice. Thanks!

Regards
____________
Gaurav Gupta
#[protected]

Why don't you answer custoer's queries?
On Mon, Jul 23, 2012 at 5:57 AM, Gaurav Gupta wrote:
Dear Sir/Mam,

The is just to bring in your kind notice the concerned storr has kept mum and not helping me. They are the one who has suggested me to get in touch with you. Thanks
On Mon, Jul 23, 2012 at 4:38 AM, Customercare wrote:
Dear Customer,

Thanks for your mail.We really apologies for the inconvenience caused you.This is to inform you that we have deep concern on your complaint.Necessary action will be taken on your complaint.

We would request you to be in touch with concern store for further assistance.

Yours Sincerely
Customer Care
Woodland
Lets Make Ecolution Possible
http://www.facebook.com/woodlandadventure
-------Original Message-------

From: Gaurav Gupta
Date: [protected]:27:28
To: [protected]@woodlandworldwide.com
Subject: Fwd: Regarding Shoes.

I NEED AN ANSWER TO MY QUERIES.

You had pomises some-one from concerned store would give me a call before saturday 21st July 2012 but non-one contacted me. Tell is it how you deal with your loyal customers? The worst customer care I have ever contacted in my life

---------- Forwarded message ----------
From: Gaurav Gupta
Date: Sat, Jul 21, 2012 at 6:56 AM
Subject: Fwd: Regarding Shoes.
To: [protected]@woodlandworldwide.com

Why are you not responding to my emails?...Is it how you deal with your loyal customers? I need an answer to below ASAP

---------- Forwarded message ----------
From: Gaurav Gupta
Date: Fri, Jul 20, 2012 at 9:15 AM
Subject: Re: Regarding Shoes.
To: Customercare

I hope your re-expert would have checked the product by now. Whateever is the case though, I can't accept the similar peace which has manufacturing defect. It's better you replace it with a new one. For your knowledge I want similar pair no exchange or no refund I am claiming. Lemme know when you can do it. Thanks
On Thu, Jul 19, 2012 at 5:37 AM, Customercare wrote:
Dear Customer,

Thanks for your reply.We are re-calling your product for re-expert opinion so we would request you to be in touch with customer care department for further assistance.

Yours Sincerely
Customer Care
Woodland
Lets Make Ecolution Possible
http://www.facebook.com/woodlandadventure
-------Original Message-------

From: Gaurav Gupta
Date: [protected]:50:44
To: Customercare
Subject: Re: Regarding Shoes.

Make sure you give a solution to my problem rather than being innocent to it; despite knowing everything. Otherwise, I'II hvae to raise this issue to court of law. Thanks
On Thu, Jul 19, 2012 at 5:12 AM, Gaurav Gupta wrote:
Oh god...did you bother to read customer's email prior reverting to me? The concerned store is not assisting me in this matter. I need your intervention. Please expedite

On Thu, Jul 19, 2012 at 3:54 AM, Customercare wrote:
Dear Customer,
Thanks for your mail.We apologies for the inconvenience. We will request you to get in touch with the concerned store for further assistance.

Yours Sincerely
Customer Care
Woodland
Lets Make Ecolution Possible
http://www.facebook.com/woodlandadventure
-------Original Message-------

From: Gaurav Gupta
Date: [protected]:59:17
To: Customercare
Subject: Re: Regarding Shoes.

Also, I am very sad to know this is how you treat your loyal customers. I have no words

On Wed, Jul 18, 2012 at 8:57 AM, Gaurav Gupta wrote:
One more thing, I am contacting you only after contacting concerned woodland store.They are talking about getting my shoe repaired. My question is why would I get a shoe repaired which lost it's shape in just two days of wearing. It was a manufacturing defect and you must replace it with a new one.

Having read my email you got the whole idea about what I mean to convey but I can't interpret your below reply to my email. Your apology won't work out I need justice to my INR 1955/- which I have spent. Don't give out innocent reaction to my problem. It's better you give a solution to it. I wish you'II do the justice to me by replacing your faulty peace with a new one.

Thanks

On Wed, Jul 18, 2012 at 8:45 AM, Gaurav Gupta wrote:
So, are they replacing my shoe with new one? Please suggest

On Wed, Jul 18, 2012 at 4:00 AM, Customercare wrote:
Dear Customer,

Thanks for your mail.We apologies for the inconvenience. We will request you to get in touch with the concerned store for further assistance.

Yours Sincerely
Customer Care
Woodland
Lets Make Ecolution Possible
http://www.facebook.com/woodlandadventure
-------Original Message-------

From: Gaurav Gupta
Date: [protected]:18:45
To: [protected]@woodlandworldwide.com; [protected]@woodlandworldwide.com
Subject: Regarding Shoes.

Hello Sir/Mam,

Hope this email finds you well!

I enjoy making bulk purchase from woodland throughout the years from ages now. The most trustworthy brand I can ever see.

Every year I make a purchase of 30-35K or above and also, I promote estemeed Woodland to those who don't use it. Well, on 4th of July 2012 around 8pm I bought one Woodland shoe for INR 1955/- only. To my bad dismay, the product lost it's shape on the very second occassion of wearing only. However, I made a complaint against it to Rajouri Garden store and they happily accepted my complaint to repair the same peace. But my question is why are they getting this faulty peace repaired rather than replacing it with new one since I just wore that peace twice and defect came out. I would have not claimed a replacement had I used that peace for 5-6months.

Attached is my complaint letter and bills since my purchases since Jan 2012. The list of bills could be much higher unfortunately I have lost saveral due to shifting to a new accomodation. Also, I am not attaching bills of my precedeeing years purchases,

It is benevolently requested to pay some attention towards to the customers who are loyal to you. Otherwise, loyal people will start loosing interest towards.

Looking for a fruitful response from your end. Thanks!

--
Regards
____________
Gaurav Gupta
#[protected]

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Regards
____________
Gaurav Gupta
#[protected]

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Regards
____________
Gaurav Gupta
#[protected]

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Regards
____________
Gaurav Gupta
#[protected]

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____________
Gaurav Gupta
#[protected]

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____________
Gaurav Gupta
#[protected]

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Gaurav Gupta
#[protected]

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Gaurav Gupta
#[protected]

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Gaurav Gupta
#[protected]

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Regards
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Gaurav Gupta
#[protected]

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Regards
____________
Gaurav Gupta
#[protected]

--
Regards
____________
Gaurav Gupta
#[protected]

Dear sir
My name is Mehul Barot. i m living in city: baroda State: Gujarat :country India
recently i bought woodland shoes from woodland show room at seven seas shoping mall in baroda. But that shoes condition is very poor in jst two months and that showroom employee doent give me the perfect solution of my problem.
i hered about the woodland brand that very strong popular and famous name in all over world. but as per my expireance i realy desopoinded. so please get me reply as soon as possible. my cell no is +[protected] . and my e mail id- [protected]@yahoo.com

-

respected mr cmd,
i am 48 years old profeessional from delhi .i am customer of woodland shoes from last fifteen years ..first time this has been happned on shoes purchased from pitam pura delhi company showroom ..one unit of lases clamp has been come out on these new shoes purchased in last week of october 2011.. i dont expect this type of quality from woodland please replace this product i will be highly oblized and also update you quality control department about this type of product problem because the customers who are having faith on brand .they dont feel good if this typr of error occured in your product .
eagerly waiting for reply
parveen arora
contact no [protected]
email [protected]@itimes.com
address ; c 73 divya jyoti apt sector 19 rohini delhi

Dear sir,
i bought a pair of woodland shoes bearing article no. G52777, green, nubuk:27cm ISBM268302015042 dated: 22nd nov. 2010 from RAAGA, Jorhat, Assam Tin no. [protected]. the sole of the shoes came out within one month of purchase and cracked. i registered a complaint against this on 28/12/2010 and on 31/12/2010 i submitted the shoes for replacement then i complained them for several times. they only wanted to repair it so i request you to take neccessary action or otherwise i will take legal action within 3 days.
thanking you