Shoppers Drug Mart review: bad customer service

Hello,
My name is Muhammad Ali, I am a regular customer of shopper drug mart from 2012. I always had great customer service which makes me always coming back to shopper drug mart.
Today my reason to contact you is, I was treated badly at shopper drug mart at the location mentioned above. I returned obus cushion with the original receipt which I bought a week ago, the box was opened when I bought. The cashier was rude and refused to return at that point I request to see supervisor may be she can help me her name is ROMA, I waited more then 10 min and were told she is busy I guess customers are not her priority. During all this time my kids get impatient and my sick wife wanted to go home during all this time nobody care about us when I kept insisting I want to see her . When she came (Roma) she approach me with no greetings and she didn't even reply my hi back and the way she treated me was very mean . I got my item returned but I felt insulted by supervisor ruma and cashier in front of my family. I go almost every day there and now I am not comfortable going back to shopper drug mart as a loyal customer I thought to share my experience with you so may be in future other people don't get treated meanly that's all.
Thanks
Transaction number [protected]
Customer name Muhammad Ali
Contact person [protected]
Email : Ali.[protected]@gmail.com

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