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CB Drug Store Shoppers Drug Mart cashier manager on duty on saturday, july 20th at 3
Shoppers Drug Mart

Shoppers Drug Mart review: cashier manager on duty on saturday, july 20th at 3

A
Author of the review
3:52 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Hi,

I recently visited the shoppers drugmart at at the 1800 Sheppard Ave E #2075, North York, ON M2J 5A7. I wanted to return a product with no receipt. I was helped by the cashier manager on duty at around 3 PM on July 20, 2019. She told me that she can pull the receipt using my last four digits of my debit card number. She tried and told me " sir you did not purchase this product from this store." I explained to her that I did two days ago. I showed her my bank account transaction. Then she looked at second try and found the product.

I politely explained to her at the end that she did not need to provide such answer without the evidence of any proof. She raised her voice and told me that " oh yea then you tell me how customer service should be. I check the system and it was not there. This is not my fault."
She tried the second time and she found it. I was able to get a refund.

I was very humiliated and upset the way she responded and acted. People around me looked and assumed as though I stole the product. It was not a great example of customer service.

I just want the issue to be raised to those who is responsible. I need her to call me and ask for an apology.

Qaim Ali
[protected]

Resolved

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  1. Shoppers Drug Mart Contacts

  2. Shoppers Drug Mart phone numbers
    +1 (800) 746-7737
    +1 (800) 746-7737
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    Customer Care
  3. Shoppers Drug Mart emails
  4. Shoppers Drug Mart address
    243 Consumers Rd, Toronto, Saskatchewan, M2J4W8, Canada
  5. Shoppers Drug Mart social media
  6. Stan
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    Nov 12, 2024
Shoppers Drug Mart Category
Shoppers Drug Mart is ranked 8 among 61 companies in the Drug Store category