Shoppers Drug Mart review: customer service

I went to drop-off a prescription on July 10th, 2019 a little after 7.00 pm. There were three employees in the pharmacy and I was the only customer there at the time. I stood at the prescription drop off counter and waited for someone to help. One employee was on the phone and two others were talking back and forth, based on the conversation it was a discussion on something being or smelling fresh - nothing that was urgent from what I can tell. As I stood there, and even though they all saw me waiting, not one of them acknowledged my presence nor did they make any attempt to help me. As I continued to wait, another customer walked up to the pick up counter and the male employee immediately approached her. This customer had a question and did not have any prescription to pick up. Once he was finished with that customer, he returned to his work station and continued to ignore me. Shortly afterwards he looked at me and from his work station asked if I needed help ! I wanted to shout "why do you think I'm here! but, frustrated at this time, and feeling like I was not welcome at this store, I replied not anymore. I took my prescription and walked out of the store. I went to the No Frills pharmacy not far away and had my prescription filled immediately and most importantly, I was treated like a "customer"! Your employees need lessons in how to treat your customers if you want repeat business, which by the way you will not be getting from me anytime soon.

These employees need to know the outcome of their lack of action, and at minimum an in person apology.