Menu
Login
During Christmas, I bought 3 sets of perfume/cologne sampler sets from Shoppers Drug Mart. One was just for me. When I purchased the sets, I specifically asked if there was an expiry date on them. I was told “no”!
I wanted to redeem the voucher the other night (Wednesday, November 13, 2024) and was told that they could not help me and that I would have to call Customer Service. I was confused. When I called customer service, I was told that a lot of these cards are being copied and they would have to investigate.
I want my perfume or they can refund me.
Why is it that you don't even need a receipt at places like Costco or Home Depot? They can look up what you purchased and how much you paid, ON THE SPOT! Shoppers Drug Mart has to do better. If people are buying gift cards, the recipient shouldn't have to fight with the store to redeem their voucher.
My mother received an ESSO gas card for Christmas. When she went to use it, the amount was $0! I called ESSO for her. Over the phone, they were able to tell me when and where the card was purchased and who used it. They mailed my mother a replacement card with 5 business days. That is a company that stands behind their product!
Recommendation: Never buy gift cards/perfume samplers from Shoppers Drug Mart - they are comprised and not honoured
Sciegen Pharmaceuticals
3 reviews
The Canadian Pharmacy
55 reviews
Accredo Health Group
176 reviews
Arthri-D3
1 review
Sleeping Pills UK
2 reviews
I have also had this experience. I am being told I have to ship my perfume gift card to Toronto so it can go through an investigation, as though I am a common criminal. Then after a month they will let me know if they will somehow validate it. Only I have to give up my gift card and be investigated just for trying to redeem the gift card. I even had the whole sampler box and pamphlets with me in the store when I tried to use it!
Shoppers made a profit of $861 million dollars in 2024 and they are treating their customers like criminals!