During Christmas, I bought 3 sets of perfume/cologne sampler sets from Shoppers Drug Mart. One was just for me. When I purchased the sets, I specifically asked if there was an expiry date on them. I was told “no”!
I wanted to redeem the voucher the other night (Wednesday, November 13, 2024) and was told that they could not help me and that I would have to call Customer Service. I was confused. When I called customer service, I was told that a lot of these cards are being copied and they would have to investigate.
I want my perfume or they can refund me.
Why is it that you don't even need a receipt at places like Costco or Home Depot? They can look up what you purchased and how much you paid, ON THE SPOT! Shoppers Drug Mart has to do better. If people are buying gift cards, the recipient shouldn't have to fight with the store to redeem their voucher.
My mother received an ESSO gas card for Christmas. When she went to use it, the amount was $0! I called ESSO for her. Over the phone, they were able to tell me when and where the card was purchased and who used it. They mailed my mother a replacement card with 5 business days. That is a company that stands behind their product!
Recommendation: Never buy gift cards/perfume samplers from Shoppers Drug Mart - they are comprised and not honoured