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CB Drug Store Shoppers Drug Mart pharmacist - wrong prescription
Shoppers Drug Mart

Shoppers Drug Mart review: pharmacist - wrong prescription 1

L
Author of the review
3:23 pm EDT

I picked up me 450mg Wellbutrin prescription just before leaving for my cottage. My cottage has no wifi or cell service, and is very isolated.

When I got there I saw that the medication I was given was NOT Wellbutrin. I couldn't google what kind of medication I was given because I was up north. Turns out, I was given the "off-brand" version without my knowledge or request. I am currently on a waiting list for ECT, a very serious treatment for depression which means I am at extreme risk of self harm. It is very important for me to take my meds every day.

When I return from my cottage I show the mistake to the head pharmacist (the one who GAVE me this off brand medication) and I did not receive an apology. I was instead patronized and told that they're "basically the same thing". My doctor believes I have spiralled into psychosis (because now I hear voices) and have been given an anti-psychotic. My mental health is extremely poor at this moment and being off my medication, then right back into the max dosage, has caused me to lose my mind a little bit.

I do not think any medication, especially mental health medication should be tampered with. I also know that it is required for a pharmacist to ask me if I'm okay with the off-brand version, they are not allowed to give it to me without my consent. I did not consent to this medication change.

My psychiatrist and I are extremely unimpressed. We want to know what you are going to do to rectify this situation.

You can contact me by phone or email
[protected]
[protected]@queensu.ca

Regards,
Lauren McCaffrey

Update by laurenmccaffrey
Jul 09, 2019 3:24 pm EDT

I do not want to go public with this situation so I hope it will be handled properly.

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kstephy
CA
Jul 10, 2019 10:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Legally, if you don't specifically request BRAND NAME upon drop off, the pharmacy has to substitute it for the generic. Your fault, not theirs. They have signs posted around the pharmacy saying this as well. Ignorance at it's finest.

  1. Shoppers Drug Mart Contacts

  2. Shoppers Drug Mart phone numbers
    +1 (800) 746-7737
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    243 Consumers Rd, Toronto, Saskatchewan, M2J4W8, Canada
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