Shoppers Drug Mart review: Pharmacy counter pharmacist Roxane and Matthew Ottawa Store # 0622

"After a year of trying to work with this pharmacy, I’m done for the safety of my family. My mother, who has dementia, was repeatedly given the wrong medication and presentation. A year ago, I had to ask them to remove my credit card after my mom was ordering over $200 every two days in pharmacy items by herself that were dispatched very diligently.

Two months ago, due to her condition, she accidentally overdosed on her medication, leading to poisoning and a long hospital stay. I called the pharmacy, and despite doctor’s orders for a blister pack, they sent the old prescription in a bottle. When I asked them to follow the new doctor’s instructions, they demanded additional documents already sent by the hospital, causing confusion for both the family and hospital staff.

When my mom was discharged, they refused to provide the blister pack until the following Tuesday, a week later (Roxane). After a second poisoning incident, they just delivered a bottle of Advil to her, which she took too quickly, leading to another hospitalization.

When I asked them to take safety measures, they dismissed my concerns and even suggested I take the SIM card from my mom’s phone. Their negligence has led to multiple hospitalizations and put my mom’s health at risk. I can no longer trust them and will be taking our business elsewhere.