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I work in customer service and never had I imagined the level of ignorance possible in this field.
Today I went to Shoppers Drug Mart in London, Ontario (Adelaide & Huron) to pick-up my birth control prescription. I went to the dropoff and the gentleman told me it would be 15 minutes. I spent about $40 worth of other stuff while I waited and, seeing that it was busy, gave them a few extra minutes and waited in the waiting area beside the pharmacy. After approx 25 minutes I went to pickup my prescription. When I gave my name the short blond woman was very rude and told me that my prescription was expired (legit. I had another one with me, but thought they would've let me know if the old one had run out) and that I wasted their time. Taken aback I apologized and said I did have another one with me. I was the only customer waiting there, but she wouldn't take my other prescription. Insteatd she told me that I was in the pickup line and would have to get in the dropoff line (a few feet away, no one else in line). She turned her back on me and went to work behind another counter... how embarassing! There was no one there to help me at the dropoff line. I looked like an idiot and felt worse as she said all those things loud enough for people in the aisles to hear and the college student standing behind the counter.
I'm a pretty easy going person and customer and have NEVER felt the need to complain before, but this is eating at me.
I pay for this service and have never felt so humiliated by a stranger before (by that time other people were there). Chastised in public by this individual to whom I was nothing but pleasant, I took my prescription and went to Rexall instead. Good choice, they're cheaper and had much better service! But I never want to spend another cent in shoppers again. Good to know since I've always been an emotional Shoppers shopper. Goodbye!
The complaint has been investigated and resolved to the customer’s satisfaction.
For sure you are right .
I went to Shoppers Drug Mart in Toronto (yonge & college) to drop off .he told me a few minutes, and that took around one hour . that was 01:45 at morning until 02:50 .because the prescription was for my baby .
me too, I never want to spend another cent in shoppers again, and communicate with many people because of my job, I'm will tell every body about it
I have multiple disabilities. On June 30th, 2010, at approximately 2:30 pm, I went to drop off some prescriptions at the Shoppers Drugmart at McCallum and Marshall in Abbotsford, BC. The staff are well aware of these disabilities, both in having seen them, and, as well, being told about them. Example, I have a severely collapsed tolerance to normal sound - last audiology test revealed lack of word discrimination over 25dB in the presence of background noise (what is normal to most people). As well, I have comminuted fractures in my left foot (that cannot be fixed without risking nerve regeneration x pain) - as well as sequalae further to vetebral fractures - and fibromyalgia recurrence aside from bone pain. My GP does not practice in Abbotsford, so I go and see him every two months. After the visit, my volunteer driver takes me to the Drug Store on our way back to my place so I can drop my prescriptions off - they can be delivered later in the day - and I don't have to walk home. On the 30th, however, I went in to drop off my prescrisptions and was "told" in a very rude, rude, rude contemptuous and pejorative manner that I didn't need to have things delivered because it cost them $5.00 and, as well, I could "walk". This is also a case of having a volunteer driver (for disabled people/seniors) who may have had other commitments? I advised the staff of this, they deemed it irrelevant. The more they made me stay in the store, the more I started to panic because at times this hearing disability of mine causes vertigo, appearing as a seizure, which it isn't, in the sense that if I am removed from the sound, I am fine within 5 minutes. I was in shock because I have always said to them on the phone that having a delivery service is great for me because it is "so hard" for me to be in stores (malls, etc.). And then, on top of it, to have some woman (I know her name) decide what accommodation I need and what I don't? while I am getting more and more panic attack stricken. I asked her 3 times to please speak more softly to me, she refused and smirked. When I asked her if she wanted to read the medical report? she dismissively walked away. She was abusive. I wonder if they have "decided" (with their medical degree?) that because I phone them for repeats once a month, that means I can use a phone as people normally do. The truth being that the only reason I have a web phone is for doctors and related matters, so by Shoppers Drugmart staff, this now means I don't have a hearing disability? Should I not phone to "prove" I have one. It was one of the worst experiences I've had hearing-disability related in a while now - and never from pharmacy people - not before. It puts me in the position where I don't know what to do. I can't allow myself to be treated like that - I just shake. Find another pharmacy? Well, that would be great if I could walk that far - the closest one is twice as far for me or, continue to be treated like I'm "one of those disabled people, worthless, who doesn't _want_ to work" - I'm not unique in this, by pharmacy staff at this Shoppers Drugmart. I've been upset for a week about this. I don't know what to do.
The staff in the Masonville store is even worse. I only got to Shoppers if I absolutely have to. Their prices are insane, even more than A&P's, and since they are no longer open 24/7, I have no reason to even go there anymore for anything other than unscented Arrid deodorant. (You wouldn't believe how hard it is to find in London)
lol yeah man.. The only places that carry the unscented are Zellers, and sometimes Shoppers. Avoid the latter though, unless you don't mind paying a premium of $1.00 per can.
Pond mills shoppers ! I live in summerside so this is the closest one to be I go here all the time. Don't want to get into detail but the women in the pharmacy need to take a course on customer service just plain RUDE and I'm a waitress so I know how frustrated you can get with some people but this is the 3rd strike for them good bye. I'll drive the distance to receive happy friendlier service
Samantha was very rude because a package of dried fruit was priced one way --- a dollar off and another way it was priced .99. Very sarcastically she said, " I don't price things here. If you want the .99 product you can have it for .99 but the other fruit is 3.99." It's a dollar off and it was on the markdown shelf. Very poor customer service. Elizabeth Peach louise.avon12@gmail.com