Shoppers Drug Mart review: Unwilling to fix or compensate for their mistakes.

On Feb 27, 2025 my Dr. faxed in a prescription for pain..to Shoppers Drug Mart Deer Valley location in Calgary.. An hour or so after, my elderly father was close by and he went to pick up my prescription, as he knew I was in excruciating pain. I sent him a letter saying he could pick up the medication and my info. It clearly stated the name of the drug to be picked up. He waited for 30 min. The pharmacist quickly flashed the filled prescription at my father, asked if that was right and plunked it back in the bag. My dad had no idea if it was right. He paid the dispensing fee and dropped it off to me. Much to my shock it was an auto renewable prescription I get. Not what I was expecting. It sounded close to what I had asked for. I phoned the pharmacy and the lady on the other end refused to listen and told me that this was the auto renew prescription so just keep it and use it when ever I needed the refill. I told her there was a mix up in the prescription names and that the refill wasn't asked for nor was it even ready to be auto renewed for another month. She started getting rude. After she put me on hold for awhile, she just waved the problem off, would not acknowledge a mistake had been made, and told me to come back in half an hour to pick up the right one. I explain to her how incredibly inconvenient and difficult it would be for me to come in because of the excruciating pain I was in and she really didn't give a rats butt. I asked if they would waive the dispensing fee and she put me back on hold. The answer was no, they can't do that. There was no apology for their mix up and inconvenience they have caused me. They could have offered to deliver for free and acknowledged their mistake, mistakes do happen, but instead I'm arguing with her about auto renew and ignored the real issue. This pharmacy team has very little time to discuss issues, has a difficult time locatung my prescriptions when I fo come in to get them, and friendly customer service is a thing of the past. They do not call anymore when there could be a potential risk of allergic reaction, they don't explain a new drug to the customer, nothing. Will pick up my prescription while in excruciating pain and will take my business elsewhere. I have been a shoppers pharmacy client for 25 or more years. This is unacceptable.