Menu
For Business Write a review File a complaint
Shopper Discounts and Rewards

Shopper Discounts and Rewards review: taking money without permission 9

B
Author of the review
3:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Shoppers discount.co.uk have taken for the last 2 months £10 permonth for no reason at all without my permission why are they doing this. I want this to stop and my money paid back into my account. You would need to check with my bank about details.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

9 comments
Add a comment
B
B
bigtree
Eastbourne, GB
Send a message
Feb 04, 2013 5:58 am EST

The same thing has happened to me, I want my money back.

H
H
higot
Reading, GB
Send a message
Nov 01, 2013 8:40 am EDT

I noticed RECURRENT TRANSACTION [protected] SHOPPERDISC.CO.UK on my credit card for £10
From: http://www.shopperdisc.co.uk/?gclid=CJD3vre7w7oCFbMbtAodiSgA_Q
I got phone number [protected] called, and cancelled membership via automatic system, to stop any more payments .
I have written to my credit card company asking how to get money back and how they got my card details.

M
M
Maryo
101 Merrit 7, Connecticut, US
Send a message
Nov 04, 2013 9:22 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Hello Forum Members:

The Shopper Discounts & Rewards programme provides great value to people who shop online regularly. We have thousands of consumers who save hundreds of pounds each year. Our discount offers and cashback deals make a real difference in this difficult economic environment. The only way you can become a member of Shopper Discounts & Rewards is by completing an online registration form where you need to input your name, email and postal address, and your credit or debit card details. You also need to create and verify a password and then click a yes button to agree to our membership terms and conditions. Membership is free for the first 30 days so that you can try it out, and after that it is £10 per month. Members are free to cancel their membership at any time.

We want you to know that we’re here to help you with your queries about Shopper Discounts & Rewards. However, it’s difficult to do that in a public forum when we don’t know who each person is or the details of their membership. We can help you better and resolve your specific queries or concerns if you contact us directly. You can do so by calling our customer service team at [protected] (this is a free phone) or you can contact me directly at mary@shopperdiscountsandrewards.co.uk. If you contact me directly, please reference this forum.

Kind regards,
Mary
The Shopper Discounts & Rewards Customer Service Team

I
I
Ian Morris
Glasgow, GB
Send a message
Jan 28, 2014 2:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

The Shopper Discounts & Rewards Customer Service Team
To whom it may concern,
Firstly, I would like you to stop my membership as of now, and I would like you to stop taking money from my account of £10.00 every month.

Secondly, I want to know how you got authorisation to deduct this money from my current account, as I certainly did not knowingly authorise such payments.

Thirdly, I want the money that your company has fraudulanty deducted from my account refunded without delay.

I have instructed my bank not to make any more payments to yourselves.

Regards,
Ian E. Morris

M
M
Maryo
101 Merrit 7, Connecticut, US
Send a message
Jan 28, 2014 4:11 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hello Ian:

I will be happy to assist you but without further details I am unable to identify your Shopper Discounts & Rewards record. Please contact me directly at mary@shopperdiscountsandrewards.co.uk so that I can identify your record and resolve your query to your satisfaction. Thank you.

Kind regards
Mary
The Shopper Discounts & Rewards Customer Service Team

S
S
Susan Evans
Blairgowrie, GB
Send a message
Nov 14, 2014 2:01 pm EST

Hi, I don't understand why you are taking monies of £10 for the last 2 months out of my account without my authorisation . Please put the money back or I will contact my bank.

With Regards

Susan Evans

M
M
Mazel
Middlesex, GB
Send a message
Mar 20, 2015 3:15 pm EDT

I received my Barclay statement and have been debited £15.00 on 2nd March 2015, for services which I did not request. Please remove this item from my account. This definitely is a scam. They gave a phone number [protected].

S
S
ShopperDisc
London, GB
Send a message
Mar 31, 2015 8:21 am EDT

Hello Mazel:

We will be happy to assist you but we first need to identify your membership record which we currently have not been able to do. Please get in touch with Shopper Discounts & Rewards directly using the following details: customerservice@shopperdiscountsandrewards.co.uk, [protected], or you can contact me directly at mary@shopperdiscountsandrewards.co.uk.

Shopper Discounts and Rewards is a savings programme for people who shop online regularly. The membership benefits include 10% cashback at over 650 online retailers, 20% off popular gift cards and a monthly cashback reward. It’s free for the first 30 days so you can try it out, and after that there is a monthly fee. Members can cancel their membership at any time.

The only way to become a member is to enter your details in full on the Shopper Discounts & Rewards sign-up page. The details required are: your name, your email address (twice), your postal address, a new password (twice) and your credit or debit card details for the monthly billing. It is mentioned in several places that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. There is no other way of creating a membership but to provide your details in full.

We hope you contact us directly so that we can resolve your query to your satisfaction.

Kind regards,
Mary
The Shopper Discounts & Rewards team

C
C
christina layton
GB
Send a message
Jan 30, 2016 9:32 am EST

I have noticed £10 as been taken out of my account I would like to know why

More Shopper Discounts and Rewards reviews & complaints

Shopper Discounts and Rewards - Credit card scam 183
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Shopper Discounts and Rewards - Scam 137
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Shopper Discounts and Rewards - Unknown deduction from my bank account 63
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Shopper Discounts and Rewards - unauthorised deductions from my bank account 74
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Shopper Discounts and Rewards - Theft of my money 57
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Shopper Discounts and Rewards - unautherised deduction on my debit card 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Shopper Discounts and Rewards - deductions from my credit card 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Shopper Discounts and Rewards - scam 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Shopper Discounts and Rewards Contacts

  2. Shopper Discounts and Rewards phone numbers
    0800 731 9935
    0800 731 9935
    Click up if you have successfully reached Shopper Discounts and Rewards by calling 0800 731 9935 phone number 0 0 users reported that they have successfully reached Shopper Discounts and Rewards by calling 0800 731 9935 phone number Click down if you have unsuccessfully reached Shopper Discounts and Rewards by calling 0800 731 9935 phone number 0 0 users reported that they have UNsuccessfully reached Shopper Discounts and Rewards by calling 0800 731 9935 phone number
  3. Shopper Discounts and Rewards emails
  4. Shopper Discounts and Rewards address
    Sentinel House, Airspeed Road, Portsmouth, England, Hampshire, PO35RF, United Kingdom
  5. Shopper Discounts and Rewards social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 17, 2024
  7. View all Shopper Discounts and Rewards contacts
Shopper Discounts and Rewards Category
Shopper Discounts and Rewards is ranked 854 among 1606 companies in the Online Shopping category