Shudder
Reviews and Complaints

I signed up for the one week trial on 9//2020 and I was billed for an entire year ($56.99) a day before the trial was over. I contacted Shudder Support on 9//2020 to request a refund through their contact form as that is the only way to contact them. They sent an automated message acknowledging my request and they stated that, "We are currently experiencing high ticket volumes, a reply may be delayed. A support representative will be reviewing your request and will send you a personal response." I received an automated follow-up email three days later requesting that I reply to the email stating that my issue is unresolved still and that they will work to expedite my issue. I responded on the same day and I have not heard from them since then, it has been over a week and I still have the charge on my account.

This occurred on April ***. Shudder was running a special half a year for half price. So $18 plus tax for 6 months. Great I thought. So I purchased brand new prepaid Mastercard I believe. With the value of $25. I tried to put the order through 5 times. First 4 times said not enough money was on the card. I had just bought it and sometimes it takes a day to activate. It finally went through on the 5th try. It took me back to the shudder home page. Then when I went to stream I had no access. After I submitted a ticket to them it took 4 business days for them to respond. They said they tried the old card on there. It never even added the new card. Their system must have been down. Plus they didn't even offer to honor that deal which has ended. I would like a refund, but with a prepaid card that wouldn't be possible. So I instead want my 6 months of time I paid for. How is it my responsibility that their system was down?

I had a month free trial with *** and was not impressed with the selection so at the end of my subscription I tried to cancel. It wasn't until a couple days later when I was checking my Chase account that I seen I was still charged. I logged back in and tried to see what was going on. When I went to cancel my membership I seen what happened. The cancellation page actually has two options when you get to the confirm cancel page. Apparently the bigger button was to keep membership and super tiny under was the actual cancel. I immediately contacted them to explain what had happened and that I was very irritated that they would resort to a trick tactic to keep my membership. A few days later they responded but instead of giving me my refund they offered another free month which I was not interested in because they have hardly any content. I told them I just want my refund and have not heard from them since. There is no phone number to call either.

I started a 7 day trial with the Shudder streaming service. I decided after one day that I did not want to subscribe to Shudder. So I cancelled the subscription via Shudders website. Today I noticed a withdrawal from my bank account in the amount of $56.99 to Shudder. I contacted Shudder immediately and explained that I had cancelled the subscription and that they had billed me in error. They sent back a reply within minutes stating they would love to keep me and offered a 40% discount on the years subscription. I replied immediately with a NO thank you and I wanted my money back. I also noted that I have yet to even receive an apology for being billed when the account was cancelled. I have so far heard nothing back from Shudder despite numerous emails. I also noticed before contacting Shudder that on the *** website under accounts my account has been cancelled but my subscription doesn't end until October 2022? I am about to inform Shudder that I have lodged this complaint with the ComplaintsBoard.com in the hopes that this can be resolved.

In August charges of $5.99 started showing up on my debit card, however I did not catch the charge until October , as there were no other unusual charges. I immediately contacted Shudder and my bank. My debit card was deactivated and Shudder told me they could not find an account associated with my card number. On November 26, I noticed another $5.99 charge from Shudder on my brand new debit card. Ive only had the card for a few weeks. Again, no other unusual charges. And once again, Shudder says there is no account using that card number. I am frustrated because clearly I am being charged and I want to know HOW this keeps happening and I want them to find the account using my debit card. This whole situation is unusual because Ive been charged since August , but there are no other unusual charges, leading me to to believe my card hasnt been compromised by another individual. I dont know if their parent company, *** has had a breach, or if Shudder is stealing money. I just want this issue resolved and to know that when I get my next debit card, the same thing doesnt happen.

I cancelled my account within my trial period. When I cancelled through the website, I got a grey screen that stated my account has been cancelled. I did not get a confirmation email, but the website said it was cancelled, so I wasn't concerned. October, November, and December I got charged 5.98 (under the amount I get notified for) so I didn't see the transactions. I then went back to the website, cancelled my account again, got the same grey screen that said my account is cancelled and once again did not get a confirmation email. So I contacted them requesting a full refund as my account was cancelled within the trial period. They said as I can not provide a confirmation email (which they still have yet to send me on either cancellation), they will not refund my money back, and that since I authorized the transaction it is not a fraudulent charge. I contacted them back stating that since I had cancelled within the trial period that removed any authorization of any further charges, and they are refusing to refund my money. They can see that the services have not been used since my trial period, I'm sure.

I signed up for a free 7 day trial with Shudder. Immediately after, I tried cancelling my free trial as they advertise one can cancel at any time. There was NO cancellation button to be found. Then I read and browsed through the hundreds of reviews reporting Shudder to be fraudulent. Well, then all of a sudden I could not even log in to my account anymore, tried resetting my password, but never received the confirmation email to do so. I tried many times. I tried contacting Shudder by email many times and they have never replied. Not once. This all happened within the 7 days. Well, lo and behold, this morning I was charged a monthly fee of $5.99 +taxes by Shudder. I've contacted my credit company to dispute the charge and to report Shudder as fraudulent. My credit card company provided me with a phone number that was listed on their statement. That phone number does not work which makes Shudder appear to be a 'non-existent' company. What Shudder is doing to people is unconscionable. They are fraudulent, and are literally stealing. I honestly don't know how they can get away with this. Please protect yourself and your privacy and stay away from them.

I started a free trial with Shudder last week. I intended to pay for one month of the service and then cancel my subscription. I noticed that there was a charge of 56.99 on my bank account from Shudder, and when I checked my account settings, I saw that I had been charged for a yearlong subscription. I never received an email notification or anything else that indicated I would be charged for a year subscription, rather than one month. I did not consent to this charge. Shudder's policy states that year subscriptions may be canceled if a Refund Request is submitted within seven days of the charge. I canceled my subscription and submitted a ticket with a refund request through their customer service portal. I was intending to give Shudder a week to respond to my ticket before I opened a ComplaintsBoard.com complaint, but when I went to check the status today, I was unable to log in to the customer service portal. I changed my password and attempted to again, but it still would not let me, even though on the actual Shudder streaming website it accepted both my email and password. I'm still unable to log into the Customer Service Portal. I'm going through ComplaintsBoard.com now because I have no way of checking if my ticket has received a response through Shudder.

I signed up for a 30 day free trial with the code "SHUTIN" (promotion that is currently running). My free trial was to end on April ***. On April ***, I referred to Shudder FAQ for how to cancel my membership. Following their instructions, there should be an option to "cancel membership" under My Account. This option does not exist. Upon this realization, I contacted Shudder (also on April ***) to cancel my membership and reverse the then pending charge on my account for a full annual membership ($56). I received notification that my ticket was received and that they were experiencing higher numbers of requests due to COVID-19, so it may take longer for someone to respond. After not receiving a response after 5 days, I added a note to my ticket for the company to address my refund and cancellation request as the charge had then gone through. Again, I received no response. After 7 days, I added a final note about the wait being unacceptable and that I would contact ComplaintsBoard.com. I filed another ticket for the same cancellation/refund request. I finally received an email on April *** in regards to my original ticket submitted on April ***, but it was another automated response saying response times were taking about 7-14 days as opposed to their usual 24 hours. They sent that 14 days after my original ticket. It has now been 17 days (over half a month) with no response. I find it completely unacceptable to make it impossible to cancel a subscription (without apparently contacting them), charge an annual fee, and neglect to respond to multiple tickets. I have done everything in my power to contact the company and rectify the situation, just shy of contacting my bank to dispute the charge (which Shudder states on their support to refrain from doing...).

I signed up for a 7 day free trial, and cancelled the day before the trial ended on your website. Obviously, it did not take. I never received a cancellation notice, just an email saying my ticket was going to be delayed due to a high volume of tickets. According to several online complaints, this happens often. After seeing the charge of $60.98 on my online bank statement, I logged back onto Shudder and seen my account was not cancelled. I tried doing it over and over again, and I opened a ticket. Like I said previously, I opened several tickets regarding this matter and continued to receive the exact same answer. Your online cancellation process is very flawed it would seem, which is not my error or problem. I logged into my account, hit the MY ACCOUNT tab in the upper right hand corner, scrolled down to CANCEL MEMBERSHIP, went to I WANT TO CANCEL, was taken to the next page asking why I wanted to cancel and I put TOO EXPENSIVE, then clicked on CANCEL MY MEMBERSHIP, was taken to a screen saying I would get a free month if I didn't cancel, I hit NO THANKS, FINISH MY CANCELLATION, then was taken to a page confirming my membership was cancelled, but oddly was told I can keep watching until 08//21. Since it was 8/, I did not notice that the year was not 2020, but 2021. There are no numbers to call to speak to an actual person. Even though my refund request is completely within your policy, I still have to wonder about your ethics as well. As you know, there is a virus killing hundreds of thousands of people, leaving millions with no jobs, not enough food to feed families, thrown into poverty, and homeless. With that being said, $60.98 has become a lot of money to people, including myself. You are taking advantage of people, something I don't take kindly to.

We opened a case Shudder support #*** several days ago because we cannot watch movies on our shudder account. The case has been closed without resolving the issue after several days of back and forth. A new Shudder support case was opened approximately 24hrs ago around 6pm EST on Monday March 28th 2022. That new case was closed by Shudder's support without contact or comment.1. February 18th 2022 we signed up for Shudder on Roku using a monthly payment with a free trial 2. at this time we still had Shudder through Amazon Prime so we cancelled that and started using the Roku Shudder app 3. We decided we liked the Roku Shudder app so we signed up for the yearly package around March 18th 2022 4. Our credit card was billed for the service 5. Some time in the last week we were suddenly unable to access movies in our Shudder account without any prior notice or explanation 6. We opened a support ticket on March 26th 2022 to try to resolve the issue 7. Over the weekend we located and provided to the Shudder support staff emails, bank records and pictures/screen shots of our Shudder app to demonstrate that yes, we have paid for the service, yes we have an account, and no we cannot use the account on our Roku or via computer browser or mobile app. 8. At first Shudder support was skeptical of our claims that we had paid for the Shudder service for the year but later on they agreed that we had paid and indicated that they were fixing the issue with our account/service.9. At this time our support ticket has been closed without explanation and our Shudder account is still not working - we can log in but we cannot watch movies from any device 10. We contacted Roku support about the issue and they directed us back to Shudder .11. Since we cannot use the service that we paid for for a year, we have cancelled the account through Roku.12. Shudder must provide us a full refund for this service as we are blocked from using the service. Shudder won't respond to us.