Silverleaf Resorts
Reviews and Complaints

Silverleaf Resorts is scamming money out of members. Of course I regret purchasing a timeshare. The company have begun sending me 2 bills in as many days for "special assessment." I pay my annual dues at the beginning of the year in one payment. This company sent me 2 separate bills 2 days apart with no explanation as to what the special assessment was for. Of course I reported this to the FTC. After I've repeatedly told them not to call me with their marketing call, they still insist on doing so. I think others who experience this sort of scam should report it to the FTC or the state attorney general's office

In addition to the annual dues, which i paid at the beginning of the year, I recently recieved 2 invoices 2 days apart for a "special Assessment.' No explanation as to what the "special assessment" for.

Silverleaf provides misleading information. As an owner, I have been trying to correct a number of membership errors that have cost me thousands of dollars. They continue to "upgrade" our account in the efforts to provide the ultimate vacation package but in the end the only thing they accomplish is increasing dues and a higher interest rate for the upgrade.
If you are an owner, do not fall into the trap of upgrading your ownership on a promise that you will be locked in to an exclusive VIP status. All you will end up doing is increasing the term of the loan with a higher interest rate and you will still end up fight for a room just like the rest of us. If you notice all of the improvements they have made are on the surface. They still have alot of lodges and older unites on site, yet they continue to build elaborate member service offices while the club houses are falling apart. Why do you thing that is?
The best advise I can give you is do not believe anything you hear at member service or the sales dept. It is all a scam. They tell you what you want to hear just to get your signature. I am speaking from experience, do not believe what they say.

I went to the Villages in Tyler, Tx. This too was a 3 hour presentation, not to mention the 4 hours of driving. It was very easy for me to say 'no'-the condos, etc. are cheap and cramped. Plus, I'm 26, single, and no kids. After I told my guide/sales person I wasn't interested, a 'financial advisor' came up to me and asked what my 'rock-bottom' price would be. (Their condos run at ~$15, 000, with a 25% down payment.) He came back with some scheme about a condo coming up that only had $7000 left in payments, and I wouldn't have to put anything down. If you're actually interested in purchasing a time share with these people, don't bite at the first price they give you-I'm sure they would've taken more than $8000 off the price if I was truly interested. Also, they charge $70 a month for cleaning a condo that you are only allowed to use once a year. They try to say you can go to their 6 resorts several times throughout the year, but in actuality, you are allowed to use the facilities for up to one week. It's just not worth it.

If you need help in canceling your Silverleaf contract, even if you are past the rescission period please email me:

somebonus@yahoo.com

I went to the Hill Country Resort for their 90 minute (a/k/a 3 hour)presentation. We did not buy but were given an option to come back and buy later...we were told on the phone we would get a $40 VISA, $100 in gas vouchers and a choice of a vacation package. I did get the VISA and the cruise and a voucher...once I got home and read all the guidlines I was shocked at the stipulations. We were told "come on out we hand you the vouchers..you go into a station, buy $10 worth of gas and then get $10 free at the time of purchase..." in reality, you buy the gas, copy the receipt, mail it in to Spirit and they send you a check for $10. This has to be done for every $10 purchase but only one a month. Who has time to keep up with that... I also read up on the cruise. There is a $100 deposit and a $179.00 per person fee. I went directly to the cruise website and can basically get the same thing with more options. I would be afraid if I used the package given to us by SilverLeaf we would be housed in the basement of the boat. PLEASE DO NOT FALL FOR THESE RESORTS. Another thing that boiled my blood. We went from 17K to 7K, same package...10K cheaper because we werent biting...that was insulting in itself. I wanted to stand up everytime they rang that damn bell and announced another new owner and say "WHO ARE YOU KIDDING! YOU ARE A BUNCH OF SCAM ARTISTS! DONT DO IT! THEY JUST OFFERED ME A 10k DISCOUNT ON THE PACKAGE YOU JUST BOUGHT FOR $17k!"

We are just bought timeshare from Silver leaf Resorts not long ago. And we are did up date our packaged to Destination Resort. And we try to reservation bonus time, RCI, slip the week. Tell the truth is from the first time when we went there, sale man really nice at first and will made pressure on you after take you go a tour to buy vacation packaged. They really test and do not let you think twice about ever things before make decision. But do not hurry, if you can come back another the trip, yes do it. Go home first think about finance you can afford. Because maintain fee every month even you not use facilities. But if you have a kids and with bonus time, that great, use it and it worth the money. We are leave near Tyler, so about 2 hour drive, not far from us. We hope our kids will enjoy this until they go up. I really do not know, if you do not use packed can you sell it back, I bet it is not easy, and they will make it hard time. I know for sure. For us customer service is very nice and really explain for you everything. Room is clean. In Resorts website, you can not find any review that let you understand what the problem ahead and what you will face with finance. About sale man, sale operator, sale manager, all of them are under pressure to sale. So be prepared anything like ask a friend about it, or do research. When are you there, if you are nice person, you will on the trap of the sale man and you will regret what you just done. The rest is wonderful, not everything was that bad. And have a good times. Once thing I forgot about RCI, went you book it will have restriction on the day, not any day of the week. And the bonus time the is concern too when you book or reservation. Those thing when you become a member, you can ask customer service more detail. Most sale man only answer on the scratch of surface only.

My son filled out one of those forms at a Mall. I told them at the time that he was in college and didn't have any income. They said it didn't matter. They wanted a check or credit card number and we could pay the taxes right then. I told them no that we were not giving either one. And told him in for the drawing. About six months later they called. My son picked up the call. He scheduled an appointment a few days later. He said they never ask him if he had a job. I told him don't be surprised if they tell us you don't have a job. You don't qualify. To my surprise. They callled us in with several other people and told us we didn't have to attend the 90 minute presentation but that he had won the five day trip hotel accomendations. Him and one other boy had to scratch a card to reveal your prize for five gold pots. Long story short they both got the trip. I had my doubts as to whether their are really five gold pots at all in twenty five squares. My question to everyone is has anyone taken the trips. My son wanted the las vegas trip to take his friends it is suppose to include airfare and the one for Hawaii doesn't anyone gone on those trips. J.C.

I recieved a letter saying that I was a winner of some cars or 49, 000 dollars cash. I was told thaty there was a resort in New Branfals TX and I looked it up on google maps and the place in North Richland Hills, TX is actually in Forth Worth. I called the number that formerleafer left and the girl that answered was very rude and evasive. She did not want to tell me her name or what was her job function there. I would ask her where the resort was located and she said that she didn't understand my question. I think that formeleafer is right and this is a scam. But they would get the surprise with me because I am broke. HAHAHA. I knew that winning a car or money was to good to be true. What a joke!

I would have to say that the timeshare industry is a complete waste of time and money. Im sure people have great vacations with RCI, but the resorts in Texas are pretty crappy. I was ripped off by Silverleaf in Conroe, TX, and I did not work there and I dont know if everyone there was on crack, but they all smoked religously. I have some friends that were in the Timeshare industry and they got out knowing what kindof scams they were selling people. What people dont understand is that you will be paying on Silverleaf for the rest of your life on matinence fees, and when you pass away your kids pick up the bill and there kids will pick up the bill and so on and so forth.

Silverleaf made a double withdrawl from my checking account pulling a double payment of $600 total from my checking and they only wrote a check for $70 to be deposited back into my account. Shortly after this I was in a car accident, the bank put a red flag on my account due to the excessive cash withdrawl from my account causing me to be late on other bills, my company went bankrupt and I was with out a job, my house ended up going into foreclosure, me and my wife had to move into an rv ten hours west just so we could have a living because every job in my field was going bankrupt. And you can guarantee that Silverleaf called us 15 times a day asking for another account so they withdrawl money from just so they could collect there payment amount. No pity for us. We had tried to reason with them and tell them that we can not afford the timeshare and they should just take it back. But I believe everyone knows the answer to that question.

So now Im working part-time and trying to go back to school while me and my wife try to survive on scraps. I hear if you did in house financing the timeshare company should just take it back and it should not affect your credit. The timeshare company loves to send you mail and threats to scare you into sending them money. So far I have had over 20 threats but nothing on my credit shows any harm done.

So be cautious, and always look online before you sign the dotted line.

It is obvious by your comments that you are nothing more than a disgruntled exemployee. I have been with Silverleaf for over 10 years. We love it and have always been treated kindly and with the utmost respect. We recently used RCI and went to Orlando. Stayed in a luxury condo for less than 150 for the whole week. And there were 7 of us. I can say with all honesty that the people working there are not on drugs. Maybe some of the ex-employees are. But the people I have dealt with were great. I am a nurse and can spot a drug user a mile away. And these people are NOT on drugs. What you have done by posting your comments is called slander. I have a feeling you were probably fired and didn't leave by your own wishes. Hence the negative comments. Grow up.

I am with you, they are high pressure sales people. I gave in and bought a blue season, I didnt use any of our weeks. They get you by looking at your kids and telling you that you are breaking thair hearts by not taking them to orlando. When we went there, they should us the rci book, the prices for those resorts were hand written, and I remembered that it didnt have any colored seasons on it. When we went there the second time(telling us to stay over for a presentation on how to use the resorts) they tryed to sell us a more expensive resort upgrade. They couldnt take no for an answer, I should have just walked out, but I'm not that type of person, I am a good, respectful person that hates to make people mad. I was suckered into it. I was never rip off in my whole life, I learned a valueable lesson, and I only lost 2 thousand dollars. they bought it back.
The other thing that I remembered was that we could actually cancel the timeshare within 9 days. I didnt looked it up online after months have passed by, by then it was too late. We went to a silverleaf store in illinois, I believe it was in Oak Brook Illinois, There we told them all the lies that the other sells rep. had told us. And he agreed that all was a lie, but that he could make it better, by selling us a better timeshare for only $9500 more for a red week, that we can travel any where any time. Well, I wasnt thinking straight, I didnt do the math, airfare, monthly payments, $700 in maintenance fee, it was gonna cost me alot of money for one week, I rather just spend $1000 in a resort and be able to sleep at night. Do the math before you buy. You dont want to get ripped off. If its too good to be true, it isnt. they are getting better at getting people to their resorts, we went to a childrens expo in schaumburg illinois, there was a man who asked us if we wanted a free orlando vacation, cruise or a vegas vacation, all we had to do is go to a presentation, That presentation lasted for 4 hours. I wonder how else are they getting people in the doors. It was too late for me to cancel the contract since it only last 9 days to cancel. I heard that they also give you a hard time to cancel it, even if you are within 9 days. Dont buy from these people, they treat you nice at first, then when you try to tell them no, their attitude changes. after you are in, and want to go in for bonus time, they will tell you that there are full, that people who own at that resort will get in first, that they will call you 2 days before the day(s) you want in. Who wants to wait a month or so and make plans to go in, and then getting a call 2 days before your time to go saying "no, were are full". bogus time, I call it. cancel before it gets to late. Dont believe when they tell you that they dont buy back the timeshare, because its a lie. good luck.

he also forged document if consumer forgot to sign.

i will gladly kill a telemarketer and bury him where no one would care

If you were an ### to me like that not only would I not take you off the list, but I would also register your name, email, and phone number for everything I could find.

Connect a recorder to your phone. Tell them you are recording the telephone calls. Tell them that you requested that they do not call. And, from this point on, you are charging them $100 for the priviledge of having you listen to their message. Send them a bill. If they do not pay it, take the recording and Silverleaf to small claims court. Yes, it works.

Good luck.

They lied Nicole. I have sent you another email giving you a little more info. Read as much as you can on here. I am fighting mad, and cannot believe that the BBB is going to be enough! This is our families, our lives, they are destroying.

God Bless Us ALL

I think there has to be a way to start a class action suit. I would love to recover at least a portion of the $25, 000 I have paid them over the years. All of you that in for it, respond. The more names we have the better it is to find an attorney to take the case pro-bono. I will need real names (not email names). Sorry but that's the only way. No addresses or ss# but just a list of real owners that can be presented to an attorney.

I say lets go for it and if anyone knows an attorney interested, let us know.

I totally agree. I bought in 2000 and I regret the day that I did. They keep telling me I am behind because they refuse to change my due date which is on the first. They keep telling me I owe all this money and I know that I dont. Iam in massachusettes, is there any out that wants to start a class action againast them, some thing needs to be done.
thanks dawn moore

We have been upgraded I can't even remember how many times. I am now in arrears by 3mtbs and they are calling us wanting to downgrade and I'm telling them to just foreclose. With the economy and Hurricane Ike I can live with have these timeshares on my credit. It is better to foreclose on these worthless units than to lose my home. I just talked to Tim at the corporate office and told him I was trying to get my brother or someone to assume the note but he was adamant that it is not assumable. I HAVE THEIR BROCHURE WITH THE "INTENT TO SELL" FORM WHICH SPECIFICALLY SAYS IT IS ASSUMABLE...What a bunch of hulligans! The right hand doesn't know what the left hand is doing or saying.

This isn't about where the person is from Jendear. It's about the tactics that Silverleaf uses to sell their "worthless" timeshares. You don't have be shackled to the chair. It's not that easy to walk away when they paint you such a pretty story. They are taking advantage of people. I'm sure many more "U.S." born citizens have also been taken advantage of! I'm currently looking into a lawsuit Bella.

Jendear obviously works for Silverleaf. ###.

I do have a question. In the country your parents came from were they considered illiterate? If not then why would they buy into something they did not understand? You were not shackled to the chair. You could have easily of gotten up and just walked out. And now you whine about it. Why don't they use it more? No one said they couldn't. They have chosen not to and then turn around and say it is because they didn't understand what they were buying. Either they are illiterate or had buyers remorse.

Real simple maintenance dues and free nights and weekends $50 on Friday and Saturday we’re locked in by silver leaf when I bought my deeded week no dues are increasing and they’re charging me On my bonus time

Kemmon Wilson would be ashamed of his Children & Grandchildren for promising Silverleaf owners that we would be able to keep our benefits, NOW they are changing! Are they going to start charging per adult & children, isn't why he start Holiday Inn Hotels!

Duped into buying a timeshare from these guys in Lee, Ma. Have tried 2x to use it elsewhere and I cannot. It's useless. I am now trying to unload the timeshare bc it is worthless. Their customer service is horrible. I have things in writing they will not live up to. DO NOT DO IT or entertain anything from Silverleaf Resorts.

Ok so my family loved the idea or vacationing more. Ha. Every time we wanted to use bonus time it was unavailable. When we did stay for a owners meeting or something our rooms always had problems. We finally and reluctantly upgraded to the presidential thinking it would be so grand. Our salesman showed us this lavish bed and since I have a spinal cord injury it would be so comfy for me. We requested a handicap accessible first floor room when we bought in. Well vacation time we get there and the room was not even close to what the sales guy showed us. The mattress.. Old and hard as a rock. The room, filled with fruit flies and we found bugs smooshed on the walls among other dirty areas. The room needed to be vacuumed, the canister in it was full of dirt and hair and the cord had been broken and illegally taped with electrical tape. If my child had grabbed it they could have electrocuted themselves! Then the biggest issue the bathroom. Eww. Hair in the shower and on the floor. The tub jets kept shooting out chunks of black stuff when my son got in the tub. I yanked him out and drained the tub. It was gross. I got a closer look at the Jets and they were full of soap ###, hair, skin cells and god knows whatever else. I was appalled. I called the front desk. They sent over a very rude housekeeper to "whirl" the tub. I let him do his job and waited. I tried the tub again. Still coated dirty and shooting out black chunks. Called again and he came back a second time. I then noticed he only had a squirt bottle, no tools or sponges.. Nothing. He simply sprayed the jets and ran the water and made the jets run and left. Third call to the office- I was very upset at this point apparently they don't actually scrub anything just "whirl" the water. She said the black stuff was from old pipes beyond their control. What about the soap ###, skin, bodily fluids etc... Again the housekeeping came back. I asked him to actual scrub the jets and he was Iike with what? So he huffed and puffed and went in with his spray and a cloth. Well it still was disgusting.. He didn't even remove the jets that just unscrew. What was behind them and the filter would have made anybody gasp and vomit. We got there Saturday... It took until Friday night... The night before we left for them to get it mostly clean. Not even clean enough that I wanted to bathe in it. I took many many photos and I am trying to cancel with Silverthiefs. They have offered to give us back our deposit only. We have a week banked time with them and another week they offered to us because our stay was so bad. I believe they should at least compensate us for those two weeks on top of our deposit. We shall see.

I should have heeded the warnings-but I didn't. I was warned years ago by old co-workers. I see what they were talking about now. SO glad I am not the only one going through total BS with this company. I work in housekeeping I was hired in Mid January. I enjoyed it at first. Lately, however it's been hell. I have been harassed by this one lady who has worked in Laundry for several years. Monday for example was the worst. I was still sick but I came into work anyways. I normally clean the units but they had me stuck in laundry that day. I was at the same table as this lady was and we were both folding towels. She YELLS at me saying "Ashley you need to pick up the pace or clock out and leave, standing around isn't getting the job done." I said OK I am sorry. Then about 15 minutes later I push the pile of towels I had already neatly folded to the center of the table and she pushes them back knocking them all over saying "Ashley you need to styart making towel bags" I said Ok. I bring back 3 bags to my area and filled one up with the correct amount of towels and she says "They go over there Ashley" and points to the bin. I nodded my head I already knew this! So I take my bag to the bin and drop it off then she snaps at me AGAIN. She takes my bag out of the bin and THROWS it to the ground, grabs me by the top of my arm turns me towards dispatch and say's "you need to leave you can't even do your job right you left out the blanket and mattress pad. Clock out and leave". I was shocked to say the least..and embarrassed! Everyone in the building was just staring. There's this one guy who works there and he is perverted. I complained about it to the lady in dispatch and all she could tell me is "Oh yea be careful with ___, he's a pervert." That is ALL they could say! On top of that there's tons of favoritism and greed working for them. You DO get treated like [censored] and they don't appreciate [censored] you do for them. You're more or less their slave at Silverleaf.

All I got to say is that this is all a bunch of bull [censor], they had called me and told me I had won some vacations deals or something in that matter. It sure sounded to good to be true, they also told me to meet them at the village resort which is an hour away from where I stayed and they will give me gas money. Thank God i did not have to drive all the way up there and look like a fool from this false advertisement. All I had to do was Google there website and to see that this was a fraud. I know one day this company will get sued. Don't fall for it

Out of the 100's of complaints I have read so far, which amazingly all complaining of the same issues...your the only one claiming everyone else is...wrong, stupid, gullible, whatever...They get you there under false pretenses -SWEEPSTAKES- NO MENTION- of buying one of their Timeshares- which is WRONG WRONG WRONG-not good business practice...If they were honest with nothing to hide, then there would not be so many complaints...Obviously, there are reasons Sale's People Lie, Or beat around the bush or leave out details...OBVIOUSLY ...the person would hang up or not show up...but is still dishonest/bad business/consumer fraud to claim they won something, just listen to a 90 min presentation and you win a car, vacation...etc...but yet ...every single complaint was about getting sucked into their timeshares...Looks like your out-numbered on this one...In denial!

http://www.google.com/search?sourceid=navclient&aq=1&oq=silverleaf+resort&ie=UTF-8&rlz=1T4GGLL_enUS359US359&q=silverleaf+resorts+complaints

www.consumeraction.gov

Well that is a load of BULL that no one can MAKE YOU because we did say NO< NO >NO time after time! Then the herrassing phone calls start, we even told them goodbye! Then we were cornered, then they said things that never made any sense until they wear you down and convince you that you accually need them! We told them to take the FREE ### that they offered and shove it and yet they still insisted and pursued us! Just so they could make a CROOKED DOLLAR! They need to be out of business and so do you for agreeing with them SHAME ON YOU WHEN PEOPLE LIKE THJAT PREY ON INOSENT OTHERS!

Well I am sorry to hear that you were treated so badly, however that is how my family and I felt when we were there! AND WE OWN !

I couldnt have said it better! Kudos to you and your family. We have enjoyed our ownership at OSR for 6 years now! ITS GREAT