Silverleaf Resorts
Reviews and Complaints

We, too were ripped off by Silverleaf. The fees keep going up and customer service keeps going down. The value of our 30 plus thousand dollar timeshare is about and there are no takerst less than half. And forget about every getting an exchange with RCI that's another rip off. You can pay them and deposit your weeks, but when you want to go somewhere every place is booked. What a scam!

They call my house every day even though I am on the do not call registry. I have no idea how they got my number and absolutely no idea how to get rid of them. They have called my house 6 times today in the past two hours. I do not pick up the phone. I would never do business with them because of how they annoy me with the constant phone calls.

I have been disrespected by a manger named Mrs. Boyd. My account has been completely messed up since September. I have paid every months payment and spoke to numerous reps within the company. That all understood the issue about the payment and what had happened. I am being told that I owe for October and November and that is a negative. I am sick of the phone calls for something that I have paid. It has been nothing But, A nightmare. I hate silver leaf. And this Ms. Boyd person is crazy she is telling me that my account is negative and that I had two months of dues waived but I still owe my monthly payment. I have asked her to let me speak to her manager and she stated he wasn’t available to speak before even checking. I asked to speak to someone over him she stated the person that I need to talk to is on the phone. I asked for an email address and she said the name really fast Wooldridge. I ask for her to spell it and she did the biggest sigh. This is unacceptable very poor customer. If one more person calls me and tells me that I owe something and I do not owe. I am seeking counsel. I have paid every month that I owed

There is help getting out of these timeshare scams
try easytimeshareresales.com they can help rent, sell and get you out of the timeshare trap
Give them a call they can go over options for you.
Call Toll Free : [protected]
International : [protected]

I agree! RCI lists many locations, yet when you finally find one you like there are no available units. We truly regret buying into Silverleaf.

I just read a story where a guy got $2, 500 from them b/c they never put him on the do not call list like he said!

Please do not conduct any business with this company, "Silverleaf Resort" and if you are thinking to do so, please read and do more research about them... Dick Le Cook

I just returned from my wife job interview with Silverleaf Resort, Tylor, TX. While waiting for about 1 hr and 45 minutes for the so called "manager" to conduct the interview, their front desk employees were acting like teenagers being laud and disrespectful. Even the front desk clerk was referring to the so called "manager" in a degrading manner. They claim that as a sales rep you can earn $100, 000.00 a year, I did not see one vehicle parked at the designated sales rep parking lot a vehicle that was worth more than $20, 000.00 My wife drives a Mercedes Benz ML Series. We were afraid to leave our vehicle in that parking lot. Inside the lobby area, the chairs and tables were crooked. The place did not inspired high earning potential. My wife interview was about 5 minutes long and she was hired on the spot. After reading some reviews she decided to keep her present job and not the job at Silverleaf Resort.

Michael Bubba Morrell is now the owner of Liesure Getaways, Inc located at 25010 Oakhurst Dr Suite 120, Spring Texas 77386. He was a snake when he worked for Silverleaf and he is an even bigger snake now! Not only ripping off timeshare owners but ripping off his employees stealing countless dollars. He cannot keep employees just the few mindless drones he has brainwashed into believing he is some sort of god. DO NOT do business with Leisure Getaways you will be taken for a ride a very expensive ride

This scammer was trained by Jeremy Brayfield at Piney Shores. Jeremy is the presidents son and was promoted quickly as a result of blatent nepotism. Jeremy promotes flat out lying to customers. They show prices of $65, 000-$72, 000 which is twice the price for the most expensive product Silverleaf sells. Then they come up with reasons to drop the price making the customer think that they are getting a good deal. There have been many customers that unknowingly have paid 5-6 times the actual sales price. The reps really don't have a choice other than to quit because this direction comes right from the top (Jeremy Brayfield). This practice is illegal in many states as it is called "puffing" but that doesn't stop them from ripping of countless members. A red lodge week is on the official price sheet as $$12, 500. One customer will pay as much as $50, 000 and another as little as $9, 000. They sell it for as much as they can con people out of. The worst part is that there are thousands of members willing to sell for pennies just to get out of this crappy membership. Go to Ebay and check it out.
What ever you do, stay away from Jeremy Brayfield and he is trying to justify his promotion to vice president of sales as appointed by his mommy. Only with Silverleaf is this possible to have a college flunky and 30 year old numb skull become a vice president.

Bubba morell is one hot piece of ###. stop talking ### about him. c

Michael Morrell is a morally bankrupt piece of ###. He is a spoonfed little ### who has never come to know any level of humility, because he has never been punched in his face. He is going to pull his bullying antics on the wrong person, and wind up on the wrong end of a [censor]slap in short order.

DO NOT BUY OAK N SPRUCE TIMESHARES!

Hey Morrell, how do you look at your family at night when you mislead and steal from people all day? Oak N Spruce is yours to fix, or drive into the ground!

I know, I work for you :-)

You ###.

I agree with all parties. The last time I went to Fox River my unit was disgusting. I'm used to taking cleaning products with me and going over the whole unit. By why should I have to do that? What are assessments for? Also, I also am tired of paying. They harass the heck out of you. Even dug thru old phone numbers and started calling my om who is sick. I told guy my home was forclosed and in process of moving, but he still thought timeshare more important! He lied and said he hadn't been calling my Mom's house. I hate this timeshare, not worth it. I can never go on my assigned week! I think I will stop paying also, just don't want them calling my Mom or my job. I already gone thru foreclosure so don't care about my credit! I guess no one can do identiy theft on my now!

These units are dumps. We stayed at the Piney shores location a month ago. There were two guys drunk with no shirts on standing at our front porch at 4 am in the morning. They asked for beer. This is the environment I want my kids in! We called security they did not come out to the cabin. We packed the kids up at 4 am in the morning and left. While we were packing the car we found the two guys’s peeking in the cabin right beside ours. I called the security guy again. But by the time he came out the guy's were gone. How safe are these dumps. I as found out that on 4/28/09 at this same resort there was a man shot and killed by the pool. It was even in the local paper. The cabin we stayed in was so... dirty and smelled horrible. I would not even let my kids take their shoes off inside. We are presidential members and they stuck in a crappy cabin. I am seriously thinking about not paying this and taking them to court.

I too worked for these vulchers! People are lied to just to get them to keep their appointment, driving sometimes up to 3 hours to get their, only to be told they didn't 'qualify'! $40.00 Visa or Mastercard gift were supposed to be given, 1 man drove from Chicago to Sheridan, Il. in the winter, was told just to 'keep going' to make the 'show' (appointment, even though he was running late) "your representative will be waiting for you with your gifts!" When he stated he REALLY would need the gift card for gas to be able to get back home (an 1 1/2 drive), arrived 5 minutes late, was locked out of tour, no one would even at least give the man the $40.00 gift card to get home, as any decent human being or company would do.! As far as employees getting compensated for 'shows or buys', numerous operators and confirmers would get cheated out of their bonuses because, the company would mark the record as 'NQ' (not qualified) after supposedly not showing for their appointment only to find out they were NQ'd for ATR (already toured)! Try telling the managers they owe you money for that, you won't get it! Maybe there needs to be an investigation into their business practices toward owners, former & current employees! Anyone out there still owed overtime pay since confirming was FORCED to work but, was hushed up by selecting the 1 or 2 confirmers they could count on to keep their mouth shut when the labor board came to investigate?! Bunch of crooks trying to perpetrate upstanding, honest professionals!

I agree with you 100% I too have one myslef. I have tried two times to sale and no luck. If you dont want it you will have to give it back to them and lose all the money spent on it. I am still trying to sale it one last time. If no luck then I will have to give it back myself. I just wanted to make something off it, and well looks like I may not be able to. You take care

WE GOT TO GO OUT TO THE VILLAGES ANDWE MUST OF STAYED
IN THE SAME ROOM. ALSO THEY HAVE YOU TALKING TO SO MANY
SALES PEOPLE THAN THEY GIVE YOU THEIR CARD AND ACT LIKE
THEY WILL HELP YOU IF YOU HAVE A NEED. NOT.

Silverleaf Resorts
1221 River Bend Drive, Suite 120
Dallas, Te 75247
US
www.silverleafresorts.com

My wife and I are Silverleaf timeshare owners since 2006, and I regret the day I signed the note.I would like to express how Silverleaf has managed to basically strip my family of thousands of dollars. I have to admit that it was partly my fault for letting this people "suck me in" into buying one of their properties. I should've taken the time to think things thru, but that's just it, once you're in the closing booth, you don't have a chance against their very well put together sales pitch that they use to confuse even the smartest buyer.At first I was really reluctant to sign, but i was reassured by smiling faces and sound explanations that there was nothing to worry about. I thought I asked all the right questions [or so I thought]. So, It all started when we received a letter in the mail saying

that we won won a free vacation of 1 of three presents including a brand new car. They say all you need to do is come for a free 1.5 hour presentation on their resort. They also promise a $40 gas card from Spirit Incentives. These guys are a total scam. The presentation is a high pressure sales job preying on what appeared to be uninformed and unprepared families. Our sales rep was so eager to close the deal that he offered to drive back with us ( a 2 hour drive) just to pick up a check for our down payment. Feeling pressured by this "army" of sales people that kept coming to the desk, we finally cave in. Just 24 hours after we signed the documents we drove back to the office, and asked to talk to the sales rep that sold us the package, after waiting for 3 hours this person finally showed up. After we told him that we wanted to cancel the whole thing, he told us that that wasn't an option, and the only thing we could do for us was to downgrade the initial package he had offer us, so of course we accepted ( $200 for 7 years, how stupid was I ).

We bought the "deluxe package" with access to over 13 diffetent resorts, but everytime single time we wanted to use the resorts, everything was taken. Its been almost three years and I was only able to use the resort three times, both times for only a couple of nights. On top of my $ 200 a month I had to pay an extra $ 50 / night to stay there, a small detail that wasn't disclose at the time we signed the contract. Not to mention, that the resort where we stay in Galveston, TX was dirty, the customer service people extremely rude, the room was dirty, the bath tub nasty, there was hair all over the bathroom sink and bath tub.

Their customer service people are plain rude and sometimes they get belligerent on the phone when they we try to get some explanations regarding our membership, and we always get the same answer.. " read your contract".

In order to use some of the amenities inside the resorts we are asked to pay extra. another thing they forgot to mention during the sales presentation.

To recap, we got so fed up with this company, their poor and rude customer service, their lies, etc, that we decided to pay them off. We called twice to let them know that we were planning to pay off the account and we need it to know the exact pay off amount, instead of just giving me the pay off amount they transfered me to another sales rep. who tried to sell me an upgrade instead of paying them off. After i said no, they simply hung up. I specifically told them not to take any more money from my account as I was planning to pay them off. They told me "no problem". But, right after the check for $ 6400.00 cleared to took the monthly membership of $ 200 from my account, which I had to close afraid that they would try to take more money out. I was right, and they cost me an extra $ 70 in NSF charges. It took me 2 weeks and several phone calls to get my money back. Just today i got a call from the billing department saying that i still owed them $ 77 to pay off the account, this is 2 weeks later after I received a letter from them telling me that the account was paid off and the lien released. They tried telling me that that letter was mailed by mistake and that if i wanted the lien released i had to pay the remaining balance. So, after 45 minutes on the phone with them they finally agreed to credit my account the $ 77

I just want to warn other people about Silverleaf resorts, and to do their "homework" before they rush into buying any properties from this company. I recently researched this company and across thousands of complaints.There are hundreds of complaints posted on the BBB website alone, and lots more all over the internet. Let this be a warning to everybody not to buy from this company, unless of course you don't mind throwing your money

agree they are a total Rip=off

I too feel like they sell you a package that is worthless... we have a timeshare with bonustime-- but you have to call 14 days in advance and I have NEVER gotten the time or place that I wanted -- NEVER-- I am thinking about sending my complaint to the Better Business Bureau

you dont know how many times we have felt this way infact the meeting they tell you only last 90 minutes if you just agree and sign. Otherwise you spend a grueling 4 to 6 hours with them telling them no and the same complaints you have had if they cant handle it now WHY UPGRADE excuse me is that not the same thing we bought before we upgraded now visitors are treated better than owners. When you are at the activity center or at the free pool indoor water passes handed out ask them are you owners their reply is usually no Visitors from RCI which once I was also and was treated great till we bought. Now we pay more to silverleaf than we did at RCI and get less satisfaction and have to try to meet their dates not ours. Which is frustrating they seem to be controling our vacations our times and our money. I say if you want to do timeshare stick with RCI! Well worth not having to deal with the sells of timeshare mainly silverleaf and I also have had trouble with Wyndham which told me my family was not worth the cost of timeshare I exploded!

sharon McBeath Midland Texas

www.howtocancelyourtimeshare.com

You said it. They are not interested in anything but getting your money. After they have that they don't care about anything.

If you need help canceling your Silverleaf timeshare contract even if you are past the rescission period, please email me:

somebonus@yahoo.com

MF fees are no different than owning a home in a coummunity that has maintenance fees for your home...if you don't pay them, after a period of time, they will possess your home...so, you pay, or lose your investment. It's a rat race, but that is the way our country is run!

Deeds are seperate from Maintenence fees. MFs are required yearly with any timeshare, However, b/c their fees are higher than most in the industry, Silverleaf breaks up their yearly fees for owners to make easy payments rather than a yearly lump sum.
Good for you for paying off your mortgage payments, but I think you were misinformed when you purchased. Maybe they didn't explain how MFs work?
I'd pay the MFs so I don't lose use of it. Good luck.

I'm sorry but I think they would be able to take it and that is a shame because like you we too own in Missouri however we stopped paying due to the harassment of the company and non compliance of their staff! Good luck and God Bless!

If you fail to pay the maintenance fees the resrot can proceed with forclosing on the deed/property.A bulk of timeshares for sales these days were acquired by the management through non-payment of the maintenance fees. You have to pay it or you will eventually loose the timeshare.

SERIOUSLY, THEY FINALLY GOT ME TO SIGN. THEY TOOK MY MONEY, MY SPIRIT, MY SENSE OF SELF-WORTH, IDENTITY AND EVEN MY MANHOOD. I WALK AWAY FROM THIS DEAL WITHOUT A DIME IN MY POCKET NOR THE FUN AND JOYOUS TIMES THAT THEY PROMISED ME. I WAS BAMBOOZLED, FLIM-FLAMMED, HORN-SWATTLED. I CAN'T BELIEVE HOW BADLY THEY RUINED MY LIFE. MY WIFE EVEN LEFT ME OVER THIS; MY CHILDREN HAVE DISOWNED ME. I HAVE NOTHING LEFT TO LIVE FOR. WITHOUT MY FAMILY AND WITHOUT MY MANHOOD I'M NOTHING.

I AGREE ABOUT THEIR HARSH SELLING TACTICS; THEY PHYSICALLY PULLED ON MY "TIMMY" TO TRY TO GET ME TO SIGN THE PAPERWORK.

Yup--same story as above. Blows my mind that places and people like this exist. Trying to make money off of lies, and wasting people's time. I'll be a happy man when I pass by their store and see it closed.

my name, jon doe. i was called about the same thing, that i had won some grand prize! and that i needed to claim it as soon as possiable. of course i asked questions, like how did i win and is this real? they told me some bull ### lie that if it werent real i could write about it. well i am. the only thing about my situation is I DIDNT GO! thank god! something told me that it sounded to good to be true. when i was looking for directions to go, i just happen to be in some website saying a its a SCAM. so i started to read about it. now the bad thing about this is that i only had a hour to get there and belive me i was trying to get there, for the simple fact that they told me that i could not cancel my appiontment. but i keeped reading every ones complaints. i was n shock after i read every one complaing i said oh HELL NO! my mom is so glad we read about it, cause if we wouldnt have we would have been in the same situation as others. so i feel for the peploe that dont have a computer...

Good luck they are very rude and very pushy as for going back, not in a million! My son and I both fell, and were treated like we had the plague! They did not know what to do nor did they help. They never called to see later if we were okay, or even offered for us to go see the Dr. my son is still hurt on his leg and I to am hurt in my back! Do you think that they give a DA**! So good luck and have fun on their dime!

I am a new owner, and read in another thread that I also have to pay 50 a night on top of that? Is that right ?

thanks

If you find a way to get them to buy us out, let me know. I am totally not happy. I've never been able to get any bonus time - always on stand by. Anything I have gotton it's been from being on stand-by (even with my traded week). What's the use of owning a week or bonus time if you can never use it! Rip off!

i went to this meeting.

it was horrible.

they said someone was coming just to meet me at the appointment time but i sat on my toosh for 70 minutes before they gave me my promotional items without a tour. this was after complaining ALOT!

they called security on me since i wasn't happy with my experience. funny how the security looks just like a sherrif but isn't a police agency.

these types of operations should be shut down. i don't know why the government allows them to exist. do they need real estate licensure to sell this crap?

My wife and I own two weeks of Silverleaf rip offs.

We initially got in at the low level when they took up on a tour and showed us the two room lock out at hill country. It was inexpensive enough and we thought it would be worth it for the bonus time. We used our first bonus time about 3 months later and were put in a small cabin that was old and falling apart. When we asked the front desk what was going on because we thought we bought the lockout they said no we bought the cabin.

So we up graded to the lock out.

The next few times we used the place it was ok. We did have a difficult time getting in. My wife would call 14 days in advance only to find out all the rooms were filled. Time and again 14 days in advance all the rooms were filled. So we could barely use our time.

So we upgraded to the diamond presidential the biggest room on their property. I was told I would be put on their priority list and would have first choice. The three or four times I tried to use it I was given the lock out. When I asked why they said the rooms had been traded.

So I went over to the building with the Presidentials and noticed 90% of the rooms were vacant. What's up with that? The explanation was that these rooms had been traded to RCI or another timeshare pool and could not be used.

What? I paid for something I can't use? The explanation was bogus and nothing but lies.

I'm ready to sell this timeshare and get out from underneath it's money grubbing annual fees. They don't provide what they say.

I was asked to go to a meeting in Hill Country for a $150 debit card. I went then the sales lady told us they have the 'platinum' upgrade. I told her to stuff it where the sun didn't shine and to give me my $150 dollars and I'll be on my way. I told her if she couldn't guarantee that I could use the property I had purchased during my bonus time that I didn't want to have anything to do with these liers.

She told me, if I didn't sit through the entire meeting they couldn't give me the money. I told her there was nothing in their ruse to get me up there that stated that. She refused. I called the HQ and told them I want my money and to never again bother me with these meetings unless they could guarantee I could use the room I bought during a bonus time just once. They gave me the same bs.

Silverleaf is a rip off. You really won't use the property enough to really enjoy it. Most of their properties are so far off the beaten path you can enjoy the out doors but it's not someplace to use if you intend to travel around and visit any metropolitian areas without having to trek 30 to 60 miles out of the way.

It's a great idea but the management at sliverleaf needs to change their attitude. I'm putting my week at hill country up for sale. I have a week at Brandson which I can still use my bonus time at hill country anyway.

They don't call me any more with their bogus updates and they have taken the last penny from me. If I have problems with Branson I'm selling that one.