Silverleaf Resorts
Reviews and Complaints

Silverleaf is a terrible company. They lie consistently, beginning from where you spin the wheel at the fair to the session with the counselor.

Here is a list of problems we had with Silverleaf:

1. At the fair, the salesman said we would receive $100 gift card to places like Red Lobster/Applebess - the restaurant.com "gift certificates" we received after the presentation were COUPONS. They only offer a discount because you have to spend a minimum amount and you can only use one coupon PER VISIT PER MONTH and they only let you print them out in increments of $5/10/15/15 amounts. Not how the salesman insinuated at all. (DISHONEST ON PURPOSE)

2. The salesman at the fair claimed the trips are free just requiring a $100 deposit which goes towards your taxes/fees and that the company would fly us from any airport that Southwest flew from to the Miami port for the cruise. We were told by the gentleman at the resort after our presentation that this was not true. So we will have to drive 5 hours to get to a port in Texas for a cruise if that's the route we want to pursue. The taxes on the cruise ship they told us afterwards are about $139/person. (DISHONEST ON PURPOSE)

3. An appointment time should be upheld no matter what by a company, other wise it looks very bad on the company. We arrived for our 2:00 p.m. appt. at 1:15 p.m. and they didn't come get us until 2:45 p.m. We were told we were only obligated to listen to 90 minutes worth. We tried cutting them off after about 4:45 p.m. because we had to drive back 2 hours and they still proceeded to send over two managers on two separate occasions to try and sale us a "timeshare." (NO RESPECT FOR CONSUMER'S TIME)

4. The $40 prepaid card they give back to you has to be used a specific way most places. We attempted to use it at a restaurant yesterday after the "coupon" we tried to use had stipulations attached to it and it was declined when I told her it had $40 on it and that's how she tried to run it. Apparently after talking with the prepaid card customer service on the phone, I found out they automatically attach 20% when used at a restaurant to cover gratuity, which the restaurants are unaware of, so the maximum you can tell them would $40 -20% at a restaurant. The bad news is that the money disappeared from the card and takes 31 days to be loaded back on there IF WHAT THE CUSTOMER SERVICE REP ON THE PHONE TOLD ME WAS TRUE. That is yet to be determined. Would it be so hard to just credit the $40 back onto our credit cards? (LACK OF COMMUNICATION FROM ALL OF SILVERLEAF ON HOW THE CARD WORKS)

5. The counselors try to make all kinds of unnecessary small talk so they can find out what you like to sale you on a vacation there. They ask you SEVERAL questions regarding your previous vacations to try and show you how much you spend in a year on your vacations. Then, they try to show you much cheaper their resorts are. HOWEVER, the questions are manipulated, so if you're not bright you may miss what they're doing. When they ask about your vacations and how much they cost, they ask you think about ALL costs including meals, travel, airfare, ect... When they reference how much a resort costs (AT THE VERY END I might add) they do no include these costs. The cost differences are not what they seem. (MISLEADING)

6. The counselor tries to sale us on a trip to anywhere in the world through their RCI program for only $219. Please think outside the box and realize you will have to pay taxes, fees, and AIRFARE. So when she tells you that a trip to Israel will only cost you $219, this is misleading the consumer. Airfare alone (which they will give you a 20% discount after I brought it up, as well as a rental) will still costs you thousands. (MISLEADING)

7. Do not make the consumer repeat themselves more than once. They sent over two different managers two different times and they asked the same dumb questions as to what issues we had with the resort and what we liked best about it. It's just like being at a car dealership where they have a manager "lower" the price. Don't be deceived. (UNPROFESSIONAL and INSINCERE)

8. The room where they initially take you back when you arrive is like the NYSE where everyone is talking loudly and all in one room. It is very unprofessional and I imagine they do it on purpose for some reason. (UNPROFESSIONAL)

9. After we rejected the timeshare after the first manager finished speaking with us, she said she was sorry but would start to go get our gifts ready. This was a lie, she has nothing to do with the gifts. She was only going to get another manager to try to persuade us. To get your gifts they have NOTHING to do with it. They sent us to a building next door where all they do is process the gifts. (MISLEADING)

10. The Hill Country Resort was outdated.

Silverleaf - you will never be respected as a company if you continue to be dishonest, misleading and insincere with the consumers. The way you do business is disappointing.

The first call was made to me before a friend of mine visited for the weekend and they said she listed me as a referral. I was okay with coming out but on the way I get a call from the appointment line stating that they are having scheduling problems and needed to cancel my appointment and i was already half way there!. I turned around and went back home. (pissed) A few days later the appointment line calls me and ask me why i didnt make it to my appointment and i explained to them what happened and they seemed like they didnt know why i would get such a call and apologized. Says they really want me to have my paid free trip and wanted to reschedule with me. I agreed to a upcoming weekend..on a Sunday and this time I wasnt able to make it due to work. I get a call the following Tuesday (today) from a manager of the conroe piney resort location and with a unpleasant voice ask me why i didnt come after they have made several attempts to get me to come out. She wanted to know if i had any questions or concerns on why it kept me from coming. I explained that I wasnt able to make it due to scheduling comflicts with my job and that my job was most important. She again but more aggresively says that i need to come and get my free trip and i told her i decline and dont think ill ever have time. she said that it wasnt acceptable and that she was going to call the friend that referred me on three way and see how she felt about this since it was going on her account. i asked if i owed anything for missing my appointments she said no and asked me again to hold on to call my friend. I said, "CALL HER!" and dont call me anymore and I hung up.. CAn you say RUDE?!.. I asked my friend about the appointment she was confused on what that had to do with her account. we laughed it off and tried to get the lady back on the phone but of course the [protected] just leaves you on hold leads you to thinking someone will be with you soon.. but we got tired of waiting after 20 minutes. If she calls back ...well it wont be pleasant at all.

We received at certified letter of foreclosure for nonpayment of maintenance fees last month from Silverleaf resorts. We have (had according to them) a 2 bedroom unit in the Oak and Spruce in Lee Massachusetts. We had not received any prior certified letters of any intent to foreclose. Our unit mortgage had been fully paid for over a year - we just owed this maintenance or fees. I thought we had time to pay these late fees I never expected they do something like this. On receipt of this letter( certified) we called the same day and spoke to Cherlyn Johnson who told us after speaking with a manager it could be reinstated after we paid the all the back maintenance fees of over a thousand dollars. We paid it over the phone and she told us we could go ahead and use the unit. She said our next maintenance payment would be end June 2013 for $76. I received notice that they had taken my payment . At the end of June I hadn't received a maintenance bill so I went to their site and was unable to log on to make payment. I spoke with a person from their IT dept who answered the phone and told me to call back in the daytime. I called their financial office today and spoke to several people -the last their divisional manager Candace Delise who told me there was no record of the reinstatement -that they had been unable to do it and it was too late, our unit had been foreclosed and not reinstated and been sold to someone else and they took our payment for all the back fees through May 2013. They refused to give us a comparable unit ( we owned a 2 bedroom presidents week timeshare ) or do anything. I asked to speak to a higher level person and she said there was no one. Not an owner of the company, or higher regional mgr and that there was not even a president of the company to even speak to. I called her back again and she said the only way to get a unit back is to buy another one. I can't believe this. It took me years to pay this off and they have stolen my unit. They lied to me and took my money and took my unit. .

My name is Mike Read, LCDC(Ret), USMC(Ret). I am looking for some Silverleaf Resort, Inc. owners or anyone who has visited and would be interested in helping my wife and I by sharing your experience with us. I retired from the Marines at the age of 18(TDRL until full retirement in April of 1969). I was shot in the head with an AK-47 on 7Nov1966. I have been wounded several other times in Combat. As a result, I am confined to a wheelchair. I was told by Silverleaf sales personnel in 1993 that I would have no difficulty getting around my unit because some of the units were constructed for all handicapped persons and if there were problems, they would “take care of it”. Each time I complained, a manager would tell us that it(whatever the problem was) would be fixed before my next annual vacation.
To make a long story short, it has been lie after lie. I had limited access to the shower, toilet, and sink. I had no access to the kitchen, Jacuzzi, and any of the
amenities’ that non-handicapped people enjoy such as swimming, parking, mini-golf and anything else has been very difficult. For example, for me to get into be requires my wife of 34 years has to bend over and let me put my arm around her shoulder and we move upward(I have limited movement in my legs standing) and literally have to fall into the bed. Getting out was even more of a nightmare. We both finally got fed up after spending thousands of dollars on upgrades until we have a Presidential Suite, (and please don’t think we are rich). We hired an attorney that might be able to help us set this right. We’re not looking for anyone to help with money or get involved in this suit, but we need your name and number to avoid arbitration. This may not even be necessary, but to be on the safe side.
I have had it with big corporations taking advantage of anyone, much less combat wounded veterans. It’s time Silverleaf paid the price for their hard line “screw you” policy. It’s time for us “little people” to take a stand. I gave up my life for this country, and I think we should be treated fairly, no more, no less! If you are serious, please email me or call the house at [protected], my cell at [protected]. Thank you so much for your help. I’ll supply you with much more information when we talk.

Respectfully,
Mike Read, LCDC(Ret), USMC(Ret)

We've been scammed by Silverleaf. They liked to us, manipulated us into buying a timeshare, and now won't book any reservations we want. We're tired of it! So we're working on a court case against them. Join with us to expose them for what they are! Write [protected]@hotmail.com. It's time we all stopped complaining and did something about them once and for all! NOTE: This is not a message from a law firm. It is a complaint from a private citizen who has been scammed like thousands of others.

Last year we were roped into Silverleaf’s free vacation cruise scam in Galveston, Texas. In essence they promise you all manner of freebies from cruises to hotel stays, and then make it impossible for you to claim what they promised. Then, and I suspect now, once you are bored to death with their condo sales pitch, they hook you up with a company called “Spirit Incentives” who process your so called prizes. All these people are slicker than snot on a door knob, and use deception like a second language. I used to be firm believer in the Better Business Bureau but they are as worthless as … well … you fill in the blank. I want to tell you that I feel really stupid being sucked into their scam but cannot. These people are really good at convincing you they are ligit. Oh by the way, the powers that be in Galveston either do not know how Silverleaf is scamming people, or simply don’t care. If I were you I would stay off the island altogether. The island relies on your patronage, and they need to police their own!

In Willowbrook Mall in Houston Texas, there was a very nice car inside the mall, with entries for a chance to win the car.
What unsuspecting shoppers don't realize is that your entry form is really just free cold call sales leads for Silverleaf. In order to have a small chance of winning the car, you must go to the resort with your spouse and listen to both a soft sell and a hard sell for a timeshare. Then, after waiting to see a director, you get to pick from 2 possible vacation sites, which I imagine you could find for yourself online at the same costs.

In my opinion, Silverleaf walks a fine line between what is moral and what is legal. I think, by law, they should be required to post, in large letters, exactly what the people would actually be entering.

I filed a complaint with the BBB, since Silverleaf failed to provide me with a winner's list after I asked for it 3 different times and was told 3 different times that they would send it to me. Only after filing the complaint did they finally send me the winner's list.

After thinking about the whole negative experience, I wouldn't do business with Silverleaf under any circumstances, since I believe they have no integrity compass when it comes to complete honesty and disclosure.

Silverleaf Resorts are nothing but a scam that takes your money and lies to sell more. My wife and I own two timeshares and now wish we would have never bought. They lied to us and told us at one point they were no longer going to sell timeshares that you could own, they were going to have a time limit on them, ie 25 years, 50 years etc. That was 3 years ago and they still sell them as lifetime, you can even will them. They also sold us another one, that they said that next month you could no longer upgrade, that was 1 year ago and you can still upgrade. We bought a Beach Club Presidential that you could only enjoy benefits if you owned there or had a equivalent or better. Here again they lied, found out today that any Presidential owner could enjoy benefits. SAVE YOUR MONEY AND STAY AWAY. Learn from our mistake.

Purchased a time share with free camping. Silverleaf changed the rules after our purchase and are now being charged for the camping. Some customers are still camping for free!

Silverleaf Resorts, Inc., has been around for more than a decade. They’ve used a marketing scheme aimed at lower middle class families, promising far more than they ever delivered. They’ve lured people with the promise of “free gifts” to meetings at resorts where they’ve applied a number of tactics, some unethical and some illegal, to persuade families to buy a timeshare property. Unscrupulous salespeople manipulated prices of timeshares to convince buyers they were getting a “good deal.” They sold deeds in “blue” and “white” zones at “great prices” explaining to prospective owners that the time could be exchanged with RCI for better locations and times, and promising buyers they would be able to upgrade when they’d paid off their blue or white deed. Upgrades meant applying the full value of their deed as down payment to a *red” deed and/or a different location to give them better access and benefits.† An upgrade carried with it all the benefits and perks it held originally, many of which are no longer offered but are guaranteed within the deeds themselves. The “ultimate” upgrade they promised was for “Presidents Club” deeds offering even more perks and exclusivity. Timeshares were sold not only as recreational and vacation opportunities but as investments which could be passed down to children, etc., as any property can be passed on.

Up until 2011 Silverleaf properties were of marginally equal value to the money paid. This is especially true for “blue” and “white” deeds. Benefits of ownership, including unfettered access to resorts any time of year without cost and free access to RV/Campsites, enhanced the value of timeshares. The promise that a timeshare could be upgraded added value. The option of swapping time with RCI was possible. Finally, the timeshare was owned, not leased. Thus, in spite of its marketing and sales practices, Silverleaf in general balanced costs with value. This is no longer the case.

The sale by stockholders of Silverleaf Resorts Inc. to Cerberus Capital Management, LP was an abandonment of owners and a slap in their face. In spite of how Silverleaf seduced and manipulated families to buy properties they could barely afford in the first place, before Cerberus came into the picture Silverleaf did honor the promises of free access to resorts and RV/Camping sites. Customer service at resorts was courteous, at least. There was no attempt to gouge owners out of additional money via usury prices and fees. And the promised option to upgrade remained intact. With Cerberus came a ruthless determination to milk profits from owners by charging for services guaranteed to be free. They now charge fees for access to resorts. Silverleaf has reneged on the promise that deeds could be upgraded. Prices charged by vendors have been inflated. Moreover, the very nature and practices of Cerberus Capital Management, LP, in the past places the viability and value of deeds, especially blue or white deeds and those at “getaway” resorts, at extreme risk.

Silverleaf now caters to higher income, upper class owners and buyers at the exclusion of people who were once its primary market. It has chosen to focus on the wishes of upper class owners rather than the average families, many of them minorities, who hold thousands of blue and white deeds and/or deeds at “Getaway” resorts. Fees and limitations are not only a source of additional income for profit-hungry Silverleaf/Cerberus but a not-so-subtle means of excluding certain populations by making their day visits unaffordable and the value of the deed not worth the payments being made. Thus Silverleaf/Cerberus is actively involved in deliberate racial and class discrimination against its those who own timeshares with the company.

Silverleaf/Cerberus has begun to promote their “Diamond Club” program with gusto, an effort to sell a second unit to owners who hold one already. Stirred into their sales pitch is a “Plus Plus Program” which is a package of benefits that should be free and are included in many older deeds already for an additional and exceptionally high price. Many, if not most, of the timeshares they are trying to sell as second units are repossessions. In other words, their lower income owners, the ones they suckered into buying more than they could afford, are now defaulting and loosing their entire investments. Those deeds are being stripped of their original benefits and turned back into this “Diamond Club” push which sells those benefits as an added bonus for more money! The target market for this “Diamond Club” program is owners of higher income strata. This is another indication that Silverleaf is moving towards becoming a playground of the elite even as it walks upon the backs of those who made it what it is.

There are indications that Silverleaf/Cerberus will end sales of timeshares altogether within a year or two, opting for leases instead. If such is the case then the question of what happens to owned units comes into play. Will Silverleaf/Cerberus continue to push out lower income/minority families using fees, charges and etc., so the units they default on can be leased? This seems likely.

Then there’s the question of which properties will Silverleaf/Cerberus hold valuable and which ones are likely to go on the chopping block. Silverleaf/Cerberus is in the process of adding properties in high volume destinations such as Las Vegas and the Wisconsin Dells. The focus is, yet again, upon high volume, high price for wealthy owners (and leasers). Resorts classed as “getaway” are in remote locations unlikely to draw the crowds or the type of ownership Silverleaf appears to be focusing upon. How soon before owners of timeshares at a “getaway” resort find themselves holding a property being sold off? And what happens to those deeds then?

The fact is that owners of Silverleaf timeshares who are not wealthy are getting royally screwed. The line dividing happy owners with those who feel insulted and defrauded is clear. Which side of this line owners fall upon is mostly determined by the owner’s bank acount. It’s not a new story but it’s a growing trend in America. Silverleaf has gone the way of most companies, joining the ranks of rich corporations opting for profit to the exclusion of honest, working Americans upon whose backs Silverleaf was built. It’s unfair, to say the least. But it’s more than that. The change of ownership and policies make Silverleaf a sham and a fraud. It places Silverleaf in breach of contract with owners. And it makes Silverleaf and its management liable for losses owners have incurred due to Silverleaf’s callous disregard for their rights as owners.

This blog exists to encourage owners and those who have lost property to Silverleaf collections not to walk away but to join in a voice of one to protest, to inform the public, to demand redress, and to seek restitution. We, the “bread and butter” of Silverleaf’s existence, should not fade away into the night with the bootprints of Silverleaf management upon our back. We should take our stand. We should demand our voice be heard. Otherwise we may as well burn not only our deeds but the Constitution itself because we will be surrendering our rights as citizens to corporate monsters such as Silverleaf/Cerberus has become as far too many Americans have done already.

After listening to a time-share sales presentation for 2 hours, we were promised a
4- night cruise through spirit incentives. We registered, we sent a $100 deposit.
Now they say our time has expired and silverleaf resorts is not responsible.
THIS IS A TOTAL SCAM. WE WENT TO THE PRESENTATION IN GALVESTON TEXAS.

In an effort to be brief, I will make this as short as possible. This problem has been ongoing for 19-20 years mainly because there is no way I can get rid of this property. This last experience has proved to be the last time I endure the disrespect, civil rights violation, handicapped violation, on, and on. I was invited to Silverleaf resorts at to the Villages in Flint, Texas. As a presidential suite owner I was told that I would be accommodated at the Villages in Flint, Texas guaranteed the ADA facility, because my situation is a company wide notation on every computer they own. I was told that there may not be enough room at that time to have a presidential suite. However, I was promised an ADA Accommodation so that my family and I would have a “wonderful time”. Every computer within the Silverleaf complex indicates the severity of my handicap. Not only did they ignore the computer instructions to provide handicapped accessible facility at any time I was on their property. My son suggested videotaping with the phone the impossibly difficult negotiations I had to make with my wheelchair. I caught my hand on one of these videos the pain I had to endure because I caught my hand on a doorknob trying to enter my room:. I upgraded to the presidential suite because I had been promised once again a more accessible unit, . This promise said been going on for 20 years, and that is a long as this is been going on;. I have talked to everybody from the managers on site to the basic secretaries at corporate headquarters, especially Sharon Detter, or that is who they say they were with|. The last 20 years has been a horror story for my entire family in very painful for me. If you talk and pass these videos and comments to others it will be of great help. You can view the video on YouTube, Facebook and others. I was shot in the head in Vietnam in 1966 and have been in a wheelchair ever since. One thing they will learn is that Marines will be nice until it is time to not be nice, (Not from the movie!). They offered a Hotel in the area but after a 250 mi. drive and it was about midnight, my pain was so bad the wheelchair was good enough to sleep in. Why have I not sued them in 20 years? I always felt at some time, after I upgraded enough times, they would make it up to me. Marines are notorious for their brain work (or lack of). I supposed it's time to make it right for them! Mike Read, LCDC(Ret), USMC(Ret)

My wife and I signed up for a time share without looking over the companies reputation first. We have been paying for over four years, but we were told that we still owed almost the entire amount. Payments were on time and last year my wife was laid off. We stayed in touch with Silverleaf to explain the situation and made arrangements. After we completed the payment arrangements we were still struggling and had to miss a payment. They started calling all our references under false pretenses and telling them we owed them money. When I called them to confront them after they called my cousin who was right next to me (I heard the conversation) the rep denied it (was the same rep). We asked for a copy of our agreement and payment history to be sent to us and they would not do it. It took two months and the reps kept saying we have not made any payments and we should have kept our original copy of the agreement. We did, but wanted to see if they changed the amount on the agreement as this had happened to others when we researched complaints. They finally sent it after two months.
I then talked to someone in collections who insisted I make payment arrangements above what we were able. My wife was still not working, but we agreed on an amount that I stated was still too high, but we are trying to fulfill our obligations. This was set to draft from our account and when the first draft came, it was the full amount and not the reduced amount according to our agreement. This overdrafted our account and caused two NSF fees. When my wife called Silverleaf, they denied any wrong doing. The bank told us we had to get a new account. This situation caused us to be late paying other bills and everything connected with that account had to be transferred which took almost two months to get straight. I called Silverleaf and told them what happened and the rep had no knowledge of the arrangement. She then went and talked to the manager who said there was an arrangement for three months. I said no, I have it written, that you said six months. He confirmed my statement and they later refunded our money, but we were still dealing with the issues with our account being changed. Soon we had three unexpected deaths in our family in a month and we used all of our money on funerals (we didn't have much to begin with). It's been a couple of months since we talked to Silverleaf and when I tried to update them about what's going on and make a payment (thirty dollars more than our agreed amount), but would not agree to have my account drafted because of the last incident, they refused my payment and said our property will go into foreclosure.
This company is untrustworthy and has no standards when dealing with customers handling your finances or accountability. Out of ten people we spoke to, only two treated us like people and that is the only reason we were able to talk to someone to get our money back.

I went to on a Tour which Ended up being a Tour Into HELL. It was so interesting to me that the Sales folks in Flint Texas are so full of Crap. I am 100 Percent Service Connected Disabled VET.. Most of my days are spent in a wheel chair. I told my BFF that NO WAY NO WAY I was going to buy a timeshare. The salesman once he connected to the fact I love to fish showed me a PIC of a CATFISH. He said " and this was caught right here off the docks". Well, I don't eat Catfish, but he said " The Crappie Are Huge Also". What he should have said was THE CRAP IS HUGE HERE. At the End of six hours in which he also had to pull in an additional Salesperson As I would NOT say YES, I gave in. I would have PAID to leave that place. I want to sit in my Wheel Chair and protest with a sign outside of the Silverleaf in Flint Texas. I want to tell others DONT DO IT.. DONT GO IN THERE. I was showed a timeshare that was SO NICE and the first place I stayed there I couldnt even use the grill as I couldnt get to it in my wheel chair. The UNITS WERE terrible. Had this been a Hotel I would have checked out.. I was told there was a completely stocked Kitchen with every spice I needed and this was a LIE. All of their crap was a LIE. I hate them. THEN because The first place they broke me into buying was in Missouri, they sent me letters saying my BFF and I had to get statements that WE WERE NOT MARRIED... OVER AND OVER AND OVER until I threatened to SUE. I hate SILVER LEAF.. I told them I have a dog I always travel with. I Have PTSD bad I mean real bad and they said NO problem Silverleaf will allow DOGS.. LIE with a 75 dollar NON refundable deposit.. Each and every time I stay I hate them and I don't hate anybody but these folks LIE, , CHEAT and the best part of all of this.. Im an amputee, left leg, I have a severe Arthritic disorder, my right hip has to be replaced along with my right shoulder and my right knee.. I cant walk for more than 20 feet, I have a Heart Condition... I cant use their Nasty Unclean Pool, I cant use their GYM, I cant use their CRAP and they Hooked me up, being true to their word that they wanted to help me RELAX with a timeshare in Missouri for the Fourth WEEK in January Holy CRAP.. In order to use their CRAP i had to upgrade to a place north of San Antonio, Texas.. just so I could use the week I am paying for.. So far I have stayed for about 8 days in two resorts.. The one in Flint.. I WOULDNT STAY THERE AGAIN FOR A MILLION DOLLARS and the other I liked Holley Lake Resort.. Lots of Deer loved that the cabin was okay but Not worth what I am paying to stay.. I gave my life for my country and SilverLeaf is SCREWING the rest of me.. TY SILVERLEAF.. I wouldnt recommend them to an Enemy much less a friend..

I used to work for this company and even made it to management. all i can say is watch out. most of the people there are on drugs, (coke, weed, meth, x-tacy, pain killers, etc), espeically the ones you talk to over the phone when they set you up for an appts. i know this because i bought and sold “candy” to upper managment and my employees. what is funny they just drugged tested all their managers a month ago and 22 of them at the north richland hills center came up dilluted(which means they are hiding their drug usage), , , while 2 others were fired(pain killers and weed). yes this includes divisonals, managers, assistants, and verifiers of running the 2 call centers in arlington and north richland hills. managers of the teams are under enormous amounts of pressure and have their jobs threatened everyday, same with the operators. this is a very unhealthy place to work for and do business with. the company gives away a trip with airfare and hotel rooms, , , but most people dont know they have to travel tues-thurs, , , and have to put down a $100 dollar deposit. and they have to schedule very far out. plus their is so many rescrictions on dates that one may travel, which makes this trip bs. then they get 1 of 4 major prizes, , which always ends up being the exotic island trip, , (there is no airfare with this one). be aware if you go to one of their presentations Do Not Buy! you will have to pay maintence fees every year(which usually go up), and you will never use the place, , and look at the resorts, , i have no clue where those fees go, , the resorts look like crap..i have been. please do this yourself a favor and stay away from these drug addicted money hungary monsters….i left because of the drug activity(yes they would do drugs in the bathroom and sell them on the floor) and the guilt i had of leading people into silverleaf's lion den..the sales people are worse than the operators, , , heavy pressure sales(they dont take no for an answer, , even if you said it 20 times), , but of course we tell customers, , no of course its not a high pressured sales

I have 2 weeks that I have owned for about 3 years now, but never used. I've tried to sell them, and no one is interested. I need to get rid of them! I'm tempted to just stop paying until they foreclose, but then i also read that you can just give them back to silverleaf. Does anyone have suggestions on what has worked for them?

The entry on my credit report didn't even have a phone number for "Silverleaf Resorts." I have never contacted this company in any way and I am very upset to see their credit inquiry on my report!

Everything on the web about them is negative and suggests that they are unethical (and I agree.) Their illicit inquiry was actually listed under items that negatively effect my score.

They're very clever not to include a phone number as it would never stop ringing with irate persons. I WILL make contact with them and get this straight!

Ok so there are a lot of complaints on these people on this website yet nothing in the BBB about them. We bought a red week timeshare with unlimited bonus time at The Villages in Flint Texas. It was clarified to us that we would really own a specific unit and they gave us a number. We went the first time and were not capable to have "our" unit that they showed us and was given one on the 2nd floor of a three tale building. It was loud and people everywhere. We went in to our condo and the carpet had burns from the kitchen to the back patio, the kitchen counter was burned also. We complained and was told that they were full and we could not be went. We chose to try to have fun anyway so we went to the water park. It was a joke! So many locals that we couldnt even sit down anywhere. we left after 30 mins and all that CASH. We went to the club house and attempted to play miniture golf, tennis, basketball and were unable to because all the equipment was out. went to the game room and the floor was soaking wet with fans blowing from a leak and it smelled horrible. We went back to our room and found that the party down stairs was in full force with a fish cooker going and numerous people drinking and having a excellent ol time. We went to bed and listened to that and the toilet run all night! We wanted out! we left the weekend early and called the subsequent Monday to get a refund. We were told it was too late. We have suffered through all of this for a year. We were told we could use any silverleaf resort across the country so we attempted to go to Galvaston. We were told were could not use any resort only the five in our immediate area. All of this is so frustrating to me and I am going to hire an attorny tomorrow. Everything they said was a lie and a joke! I have stopped paying maintence fees.

I had a long talk about all of this with a person at the corporate offices in Dallas. She was rude and degrading to me and said that she would comp us a room ect. I told her we can go anytime we want for free because we have bonus time. She had no answers. I demanded our CASH back and she stated she would pull our file and look to see if any mistakes were made at the time of buy but that she could not promise anything. She then said "I will call you tomorrow because its 10 til 5 and I get off at 5!"

Please file a complaint with the superior business bureau on these people that is the only way anyone will find out about the scam that goes on there.

I told the women that I would go out to the resort on the sales day and picket and tell everyone there it was a scam and she stated that she would not stand for threats! I told er it was not a threat. She hung up on me!

What ever happened to customer service.

Did I mention that when you sign in people were getting all kinds of gifts and when I questioned about it they siad thats only for the presidential owners! really!

I regret the day I signed the note.I would like to express how Silverleaf has managed to basically strip my family of thousands of dollars. I have to admit that it was partly my fault for letting this people "suck me in" into buying one of their properties. I should've taken the time to think things thru, but that's just it, once you're in the closing booth, you don't have a chance against their very well put together sales pitch that they use to confuse even the smartest buyer.At first I was really reluctant to sign, but i was reassured by smiling faces and sound explanations that there was nothing to worry about. I thought I asked all the right questions [or so I thought]. So, It all started when we received a letter in the mail saying
that we won won a free vacation of 1 of three presents including a brand new car. They say all you need to do is come for a free 1.5 hour presentation on their resort. They also promise a $40 gas card from Spirit Incentives. These guys are a total scam. The presentation is a high pressure sales job preying on what appeared to be uninformed and unprepared families. Feeling pressured by this "army" of sales people that kept coming to the desk, we finally cave in. Just 24 hours after we signed the documents we drove back to the office, and asked to talk to the sales rep that sold us the package, after waiting for 3 hours this person finally showed up. After we told him that we wanted to cancel the whole thing, he told us that that wasn't an option, and the only thing we could do for us was to downgrade the initial package he had offer us. Its been almost one year and I was only able to use the resort dozens of times, all the times for only a couple of nights with the bonus time. but i could call the update department and get a weekend anytime as long as i go to anther meeting and the waiting is longier then 90 minutes. In order to use some of the amenities inside the resorts we are asked to pay extra. another thing they forgot to mention during the sales presentation. I want out of the resort, I don't use it & I don't want to use it. I will also tell everyone I know to never own at Silverleaf Resorts unless they will take back this deed for the trouble and money I have lost. Even when i haved stayed there other people told me they hait it they use it because they are paying on it.