Singapore Airlines
Reviews and Complaints

Hello ,

This month I have filed a claim for my lost baggage with singapore airlines, but have not received a reply after I have contacted them. How can I get some positive results here in my situation? thank you.

I was traveling from Melbourne to Karachi, Pakistan (i.e my home city) and I had booked a ticket with two Airlines, I was flying with Singapore Airline on the 22nd of December 2021 and was arriving in Kaula Lumpur airport on 23rd December 2021 at 10:20 am, I had booked the next flight with Pakistan International Airline from Kaula Lumpur to Karachi that was departing at 1:00 pm the same day from the same terminal(i.e just after 2 hours 40 minutes after my landing in Malaysia). Singapore Airlines rejected to board me on the flight, when I had all the documents with me including my PCR test and Covid vaccination certificate, also I had my airline ticket with me with the second airline as proof that I would not be staying in Malaysia. I was shifted from one counter to another without being addressed. All I was told was I m being rejected to board on the flight since I don't have a valid visa to Malaysia.

After I came back I wrote an email to the Malaysian consulate in Melbourne asking them whether or not I needed a visa to travel and they told me that there was no such requirement. I m attaching a screen-shot of our conversation over the email.

Based on a rule which wasn't even there I was rejected to board on flight as I was told by a Singapore Airline employee that the visa was required to travel to Malaysia even though I repeatedly tried to show my ticket with PIA explaining to them that I m only transiting in Malaysia for less than 3 hours and I have a next flight ticket with me but I was told that the only rule was that I need to have a visa to Malaysia since I was traveling to Malaysia with their airline.

I believe this is a lack of diligence on part of Singapore Airlines staff that caused these circumstances for me and my family.

I then booked through Emirates, which was flying just after 2 hours of the Singapore Airline flight as I was at the airport since I could not afford to not go as all my family awaited in preparation for my wedding. The ticket cost me over $3000 which took a real financial toll on me that reflected in my wedding.

As a result, I had to do everything on a very minimalistic budget and was unable to fulfill most of the things my wife expected me to do for our wedding.

I was going to Pakistan for my marriage, I was going to meet the family of my girlfriend, it would have been the first time that I was going to meet them and I had to take care of everything financially so I was saving money given the family involvement for marriages in Pakistan I wanted to set a good first impression on her family hence I booked a ticket with different airlines to save cost. But due to this cancellation, I had to book another ticket which completely devastated my budget, given the nature of the occasion, it was really important for me to visit Pakistan but this event really affected me and my relationship emotionally and psychologically.

I got delayed in filing this complaint as I was emotionally settling and trying to normalize the impact this had on my relationship with my partner. We are now married but have great financial difficulties and resentment in our hearts for the things that we couldn't do the way we planned for the biggest event of our lives!

I m writing to get the ticket refund and compensation for the emotional toll caused by this. I m asking for this because even though it may not be the same but I want to take my wife on a honeymoon trip and where we would be able to do a few things that she had to sacrifice for earlier.

Michael Vaz

Solitaire

[protected]

Flight SQ953

Jakarta to Singapore

18th February 2022

First Class

I was checking in at the extreme left counter for first class/business passengers. I was queuing up behind another passenger maintaining Covid distancing and when it was my turn, short dumpy lady barged in from of me and rushed into the counter to check in ahead of me.

She had apparently come from the economy class queue at the far right and she felt had the right to jump the queue.

I told her the queue formed behind me and it was my turn next when she started to abuse me, threatening to 'take care' of me when I returned to Jakarta.

I complained to the counter clerk but she ignored me and continued to serve her.

I demanded to see the Manager and again the lady was allowed to continue. The manager told me to go to another counter to be served which is unacceptable.

I know for a fact the passenger was not in First Class because I was the only passenger in First Class and yet, the Counter Clerk and Manager proffered more privileges upon her than me, a paying First Class passenger,

All this time, the fat dumpy lady was threatening to take care of me when I returned.

I would like the following

1. The Name of the Person who threatened me so I can file a police report and take up the case through my own channels in Indonesia

2. An apology from the counter clerk and the manager for giving preferential treatment to a fellow Indonesian over a First Class paying passenger.

3. Assurance from Singapore Airlines that counter staff will not give preferential treatment to Indonesian Passengers over Singaporean or any Passenger especially when a First Class Passenger is subjugated to a Economy Class Passenger,

I was travelling to Australia / Brisbane from Singapore Airlines on 27th February 2O22 this year. My flight number was SQ 441 while coming from Nepal and while travelling to Brisbane from Singapore, my flight number was SQ245. I had around four and half hour transit at Singapore airport. I landed from Nepal at 27th Feb at 6:4O am and my next flight to Brisbane from the airport was at 9:55 am. When I checked by security checked baggage 2 days after I did not found my gold Jewellery inside it. Someone took it off from inside the baggage and the luggage key was broken. My luggage was black in color and the luggage tag number is [protected]. I doubted if the theft took place in Nepal first and I have already investigated with all the CCTV footage in Nepal however, it's all clear in Nepal.

Dear Singapore Airlines.. I am ready to pay a lot of amount if you please investigate and help me find my jewellery. It was my husband gift to me and more than any sum of money to me. I has so many memory attached with that. Please please help me find my jewellery.

I boarded SQ446 from Sin-Da on 16 February (Wednesday). After disembarking from SQ212 from Syd, I felt I have boarded an aircraft where the economy class can correctly be identified as "cattle class". The aircraft had narrow seat width which was not only uncomfortable but can also be identified as a safety hazard in case of an emergency. The passage between the front and my seat was hardly a few centimeters. Just imagine the window seat passenger trying to exit in an incident he/she would be trapped in her seat. The aisle was also narrow that 2 persons cannot cross each other. The food served was of low quality. I wonder why this narrow aisled aircraft was chosen to fly between Singapore and Dhaka with around 250+ passengers (guesstimate). I kept wondering if this is the same airline that I praised for using wide-body aircraft, added with quality service and comfort. The experience was unpleasant and every minute My time was spent on-board planning for my safe exit in case of any emergency. I would draw your attention to a plan about aircraft deployment with numbers of passengers, payload, and seating arrangements. Hope SQ puts the safety of passengers as a top priority first, last, and always.

QY45L3 flight credits worth ~$11580 Aud

Tried 3 times now in 3 days and various flight combinations with the Booking Help Center and get told there are no seat in business unless I pay around another $4000Aud.

Yet for only around $600Aud I can buy the same seats requested straight off your Web site?

Tried to do a multi-class flight in an attempt to reduce cost but was told there was not Economy seat available at all on 2nd April. (What Crap)

We also an to book my wife parents (Singaporeans) business class to join us but cannot until you resolve our flight booking nightmare.

It appears as a very blatant money grab by the airline or false information is being published or purported as fact?

I doubt it is the poor operator I get each time but some sort of anti-competitive policy Singapore may have in place to obtain more money from people?

Tried on line and it wont let us book either

With less than 10% of compliments resolved I wait with baited breath

My reference number is: 5CCUCM

Singapore Airlines has changed my flights due to 'operational changes'. These flights do not suit me as you have me stranded at an airport for more than 24 hours. I attempted to contact you 4 times via their email contact form, with no reply. Apparently you contact a customer within 15 working days - I contacted you on 21/21/21. To date I have not heard from you. At this stage I now cannot accommodate any possible changes other than to re-book the entire return flight. It is impossible to get hold of any agents to even arrange this change. I cannot now travel in anyway to accommodate your 'operational changes'. I can however look at the same return flight path in Dec'22.

If someone can contact me that would be appreciated. I do not want to lose money but I cannot continue on this path with no communication from Singapore Airlines. It is disgusting and unacceptable. I just need to see my elderly mother and Singapore Airlines is being absolutely useless!

Please help me resolve this.

My contact details are [protected]

Regards

Tracy

We bought return tickets from Auckland to Mumbai via Singapore and back. Our return flight was cancelled due to corona lockdown. When enquired about reimbursement we were told that full refund would be available so we cancelled those tickets. When Singapore Airline informed that flights on 1st and 2nd September are allowed we purchased new set of tickets without initiation of any cancellation process on previous tickets outstanding. Unfortunately new flights announced by Singapore also got cancelled due to another lockdown in New Zealand.

When later we applied for cancellation of both previous referred sets of tickets following what has happened
Contrary to Singapore Airline announcement of full ticket refund, we have not been paid reimbursement of Airport Tax amount portion of the ticket.

So please confirm why you have not reimbursed airport tax portion which stand contrary to what was promised by Singapore Airline?

I booked a VTL flight (Singapore Airline) couple of months ago to pay a visit to Sri Lanka.

I specifically needed it under Singapore Airline since it is under this VTL line and I am a long term customer.
I received all the confirmation, reply and a courtesy call from Singapore Airline untill the last moment of issuing boarding pass.
I've never know this Cheeky Singapore Airline will ever try in this sneaky way to earn money specially in this pandemic.
When I get the boarding pass, it was Scoot.
Not with Singapore Airlines.
Then I inquired with the flight supervisor and he yelled me in a threatening way that they are going to cancel my ticket, in that case I will loose both money and need to undergo another PCR test.
This is a pathetic and I happened to fly with Scoot.
So, this is the way that they earn money. They sell tickets under the brand name of Singapore Airline and eventually change them to one of cheeper airline.
So disappointed.

To whom it may concern.
I am writing to you regarding the treatment my son and his family received at Manilla airport when trying to board a Singapore airlines flight.

My son Osker is both physically and intellectually disabled with high functioning autism, ADHD and auditory processing disorder. He suffers depression and anxiety. For this reason, I (Oskers mother) have legal authority to deal with all matters legal and otherwise.

Osker and his family were booked onto flight SQ249, Manilla to Darwin Australia on 08/11/2021 by DFAT and during the negotiations I requested for a wheelchair for Osker and assistance with bags etc. On Friday 5th of Saturday 6th I received a phone call from DFAT to advise me to check with Singapore airlines that the requested wheelchair etc had been actioned. I scoured the internet looking for a contact number for the airline but was only able to find an email address. I sent an email with my enquire and was sent an automated return email saying that the airline hoped to get back to me within 4 days. As Osker was flying before 4 days, this was of no use to me.

When Osker and family arrived at the airport they were approached by some porters whom they took to be the assistance to have been provided by the airline. The men then demanded money to transfer the baggage and to provide a wheelchair and assistance. Osker questioned this stating that the assistance and wheelchair was supposed to be provided by the airline. As time was progressing Osker paid the porters to take him and the baggage to the check in desk.

Upon arrival at the check in desk Osker called me on Facetime video call so that I was there to assist if he needed it. What I saw and heard from the check in staff shocked me. Firstly, the Singapore airline representatives would not accept the ID numbers for the paperwork that I had completed on Osker and families behalf. Norther Territory boarder entry form, Australian travel declaration, Australian permission to travel etc. They made Osker redo all of the above. Next they told Osker that the family had too many bags. He explained that there were 6 people and 6 checked bags and 6 hand luggage. The representative kept arguing with Osker about the number of bags. Osker repeatedly asked the airline representative to please look at the itinerary, where it said that all 4 children were booked as ‘child'. One of the children was 1 years old but had a booked and paid for seat as a child and not as an infant and therefore was entitled to full luggage allowance as stated on the itinerary. The representative continued to argue with Osker, telling him repeatedly that he had too much luggage. Eventually Osker counted up the passengers in his party out loud 1, 2, 3, 4, 5, 6, then counted out loud the bags 1, 2, 3, 4, 5, 6. The operator then started to weigh the bags, telling Osker that they were overweight (luggage allowance of 30kg) Osker pointed to different suitcases, telling the weight of each one (15kg, 20kg etc). Osker had checked the weight before leaving the hotel and they had come from Bacolod airport with the same baggage with no issues.

Then the airline representative decided that the children could not take their carry on luggage with them and that it had to go into the hold. (Having already stated that they had too many bags, this was an even more absurd move on the airline representative part). Osker looked to me for advice to which I told him, you have to get onto the plane, just do as they ask. So Osker agreed to have the children's hand luggage put into the hold. At this point the airline representative told Osker that they would have to have the luggage wrapped in plastic. When Osker asked how much this would cost him there were murmurings behind the counter which he managed to listen in on. One person said P1, 400.00 another said P1, 200.00 yet others said P400.00 and P200.00. As time was getting very near to boarding time Osker agreed to wrap the luggage. His wife then had to leave Osker (in a wheelchair) with 4 children, so that she could go and get the baggage wrapped. Upon her return, the bags had been wrapped 3 lots of 1x checked baggage with 1x hand luggage together.

Now the airline representative tells Osker that he needs to pay airport tax which neither he nor his Filipina wife knew about. How much is this Osker asks? We don't know said the airline representative. You have to go over there, (to another part of the airport) to find out and pay. Once this is worked out, they are told that it will cost P5, 000.00. By this point, after having to pay for porters, wheelchair and baggage wrap Osker only has P2, 000.00 left.

Osker told the representative several times "I'm disabled my mum does all of this for me" bur the representative didn't want to listen.

By now Osker is confused, upset, disappointed and doesn't know what to do. He's done everything he's been asked to do and yet the airline representative is still saying that he won't allow the family onto the flight. The family was surrounded by representatives which was not helpful to Osker's conditions. Out of desperation he calls out "Can anybody please help me? Can anyone loan me P3, 000.00 so that I can get on this plane with my family. I'll even repay you P7, 000.00". As people came forward to offer assistance, the airline representative who had bullied, stalked and obstructed Osker throughout the process of trying to check in shouted out "Don't help them. Their boarders are closed", and he began turning people away from helping Osker and his family saying to Osker, "how do you like it"? One man managed to get through and we did try to make a transfer to his bank account but it wouldn't go through. At this time I told Osker to ask if they would take payment by credit card. He was told yes they would take credit card payment. He had to make his way back to the tax's desk on his own in the wheelchair. The tax desk would not accept my card number over the Facetime. They wanted to swipe the card, which of course was not possible as I had it here in Australia. I was even showing them on Facetime the card, so that they know it was not a fraud but still they refused.

Osker asked if the airline representative could contact the Australian Embassy for him and he refused. Meanwhile I am looking for the Australian Embassy phone number in Manilla and managed to call them.
The obnoxious airline representative who had been bullying Osker all this time over heard Osker telling his wife, "my mum's phoning the Embassy" The obnoxious airline employee who had been unhelpful and obstructive as he possibly could said to Osker "that's right, call your Embassy, see what good that does you" I offered to pay Western Union, PayPal, direct bank transfer, promissory note. Nothing was acceptable.

Osker was unable to get the name of this despicable human being who represented Singapore airlines as he kept his identity badge with his name turned against his body so that his name couldn't be seen but Osker and his wife say that they would recognize him if they saw him. It seemed from the start that this person had decided that he was not going to let Osker and his family board the flight for reasons known only to himself and he bullied, ridiculed and obstructed Osker and his family in every way that he could.

By this time the gate was closed and everyone from around the check in desk had disappeared and they also took the wheelchair away from Osker who ultimately had to walk about 1km out of the airport which was beyond words difficult for him.

So Osker and his family were left in Manilla airport with only P2, 000.00 at 1.00am local time

Fortunately they managed to contact the taxi driver who had taken them to the airport and he very kindly and generously agreed to take them back to the hotel and to be paid at a later time. He paid the company the fair out of his own pocket and as they had already paid for the night at the hotel, they agreed to let them return and stay the night.

I and my husband have travelled all over the world with 4 children ourselves and have on occasion been questioned about how many bags we have, just as Osker had, and always we have been within our limits but I have never, ever experienced the treatment Osker faced last night.

Osker has travelled the world on his own and has also never experienced the kind of treatment he experienced last night.

This was Osker's first time travelling with his family and he was returning home for medical treatment and what should have been a happy and exciting time for the family turned into sour distress for all of them. It seemed to me that for whatever reason, this Singapore representative was was determined not to let this family board the plane if he could possibly prevent them.

I am shocked and angry at the treatment my son and his family faced not only from Singapore airlines staff, but those around who work with and for the airline. I don't know if the staff were aware that I saw and heard everything that went on as Osker had me on Facetime for the entirety of this despicable saga. My son and his family are now stuck with no money and no idea of when they might travel again and facing the expense of further Covid tests, hotels, taxis, food, water, baby needs etc etc. They have been stuck in a hotel room with 4 children for 6 weeks now and no idea how much longer they will have to wait until they can fly.

I am truly disappointed in Singapore airlines and their customer service.

I've been dealing with this issue since approx 21.30hrs yesterday evening and its now 15.45hrs. The following day I cant get my complaint to go through on their website due to "technical difficulties". I can't tell you how many times I've tried or how long I've been on hold on the phone and on their Facebook page help bot. There is no customer service as far as I am concerned from Singapore airlines.

Disgraceful……. Absolutely disgraceful

To resolve this situation we would like to see the following:
An unequivocal and written apology from Singapore airlines to Osker and his family. The Singapore airlines representative to be disciplined and for them also to give Osker and his family a written and unequivocal apology. To be re scheduled on the first available flight to Darwin Australia at no cost to Osker and his family and no cost to the Australian Government. To be financially reimbursed in full for the extra costs incurred by Osker and his family due to this delay. For the family to be assisted personally by a senior Singapore airline representative through the check in process and onto the plane to avoid anything like this happening again. If the family are unable to make a flight due to Covid 19 infection, they shall be rescheduled and financially reimbursed until they are clear to fly.

Booking reference 6UHM2H

I booked a flight with SA with a return flight to Melbourne. I was informed that there was no Economy Class available for the return due to the COVID restrictions.

I decided to pay, despite not being able to afford it, as I was told there was no other option than business class.

I purchased this. The flight was then changed to a later one.

On flying back there was a total of 20 passengers on the plane. Having spoken initially about my reservations for booking a business class seat due to the financial toll, I was not assisted or helped to convert my flight to economy, despite there being over one hundred seats available. I have since called twice about this, and have told this has been escalated but have not received any calls whatsoever. It's now been 3 weeks.

I would like to get feedback on my refund request last July for flight AYI87A. Scoot did not cancel my booking despite the travel ban. According to IATF, only special flights from Airlines with permit granted by the goverment are allowed to bring PH citizens back to Philippines. SCOOT do not have any permit. I am not eligible to board the flight, they did not cancel the flight and will not issue a refund. I should be eligible for a full refund because there is a travel ban and the airline have not secured any permit to fly back to Cebu bringing PH Citizens. I called customer service was told they will get back to me with the refund. Its been a week and still no feedback. I was forced to move my flight to September 2 and SPEND more money for rebooking just to save the unused ticket and get a refund. Because if I will not move my ticket, SCOOT will hold it against me for "no-show". I called again their customer service and they told me I will not get a refund. That is unfair, they will not let me board the flight and they will not refund either? Its not my fault there is a travel ban and Scoot did not secure any permit to fly PH Citizens. I am demanding a full refund as this is too much hassle, I lost so much money rebooking and their customer service is very rude. They told me they will call back in 24 hrs yet no one called me back.

To whom it may concern,

I am writing in to inform you of the unprofessional behavior of one of your staff in Singapore Airlines, Winnie Wang Wei Yu, ( @winniewangweiyu ) in instagram. Recently KTV Lounges have become notorious for causing a spike in Covid-19 cases. Winnie has been working as a KTV hostess in DYNASTY KTV ever since covid started under the category called "SQ girls" as they get paid higher after clients know they are from Singapore Airlines. She sold herself with the title of being an 'SQ girl'. You can find record of her working at Dynasty KTV as the management keeps the informations of the girls who worked there. Recently she was also known as a homewrecker on social media, she was involved in another men's family and broke a marriage while the men's wife was pregnant and it spreaded through the whole social media. There are still articles of the issue if you google her name. There is also photos and Tiktok videos of her in SQ uniform. After seeing her behavior, I am very disappointed in your airline. My family and I has always been loyal customer to Singapore Airlines before Covid. I am concerned that her actions are hurting the reputation of the company.
I hope that you understand my concern and take the required actions to resolve this issue. Thank you.

We booked Singapore Airline Flights for Richard Konrad Szekely and Carole Anne Szekely Tickets :Brisbane-Singapore-Brisbane total price $4, 500.66
Richard Konrad Szekely SQ /ETKT618 [protected]
Carole Anne Szekely SQ/ETKT618 [protected] The tickets where booked online Via Singapore Airline Agent "SKIDDOO .com .au"
Due to the Covid tarvel ban the Singapore flights where cancelled by the Airlines .
We requested a full refund from SKIDDOO (In early May2020), but did not get any positive answer from them.( Only excuses like ;"we are vey busy at this time" ..." we address your questions soon". and so on.
We phoned Sing.Airlines in October 20 for the Status of our Ticket. The answer from Sing.Airlines was : "we have already paid the full ticket price back to Skiddoo"
Any attempt to contact Skiddoo fell on "deaf ears" we had no payment or answer from Skiddoo, since.
Please help us to get our refund
I am sure your representitive / Travel agent acted not in your interest.

Regards Richard Szekely.Cleveland Australia. [protected]@aol.com

Hi. Ref: VOV3TU
My son was due to fly with you on 18/09/20 on flight SQ236 Brisbane to Singapore on the return leg of his trip. You cancelled this flight on 11/08/20. We then cancelled the onward leg of his flight from Singapore to London SQ322 immediately. I applied twice for a refund on line & have heard nothing. Please could you respond as to why I haven't received a refund or at least some communication. I paid for his ticket.
Best wishes
Mairi Sen
[protected]@senism.co.uk
+[protected]

My husband and I was supposed to fly to Bali in March this year, however, due to the pandemic, we were forced to postpone our tickets for March 2021. Due to the fact that there is no vaccine yet, we've decided to no go in 2021 either. I've requested a refund early August yet received no further communication as to when the refund will be paid or any other information. I sent another email and was told it is with the relevant department yet no one has contacted me; why am I not receiving my refund?! I've tried searching to see if they perhaps didn't process the cancellation, yet there is now no sign of any tickets of mine. So clearly the cancellation was done but no refund sent to me! I am in dire need of that refund and wish for it to be paid asap.

Case# SQ [protected] Harassment at KNO by SQ counter man
During the boarding, the same counter man gave me a dirty look and didn't allow me to bring my hand carry and asking me to pay for 10 kg US$40. It was last flight and I worried about my connecting flight. I paid him and filed a complaint since Dec 11, 2019 and finally M. Vicky Zuanda Damanik (Mr.) the officer from KNO denied my complaint after 4 month. the officer said sorry but he is not going to refund my money eventhough I emailed attached all the proof of my stuff.

I hope the corporate office at Singapore Airline will take care of this problem.

My husband was booked on a flight to Germany on March 14, 2020 booking reference SFNMDO ticket number [protected]. We were afraid of loosing our money so we booked a flight for December 2020. They next day they cancelled the change fee, we paid $200 and his flight was cancelled.
Under the circumstances of the Coronavirus I would hope you would understand our fear of loosing our money.
I am requesting you refund his $200 change fee!
Thank you for your cooperation, stay safe!
Sincerely,
Mary & John Bowers
[protected]@aol.com
[protected]
[protected]

Singapore Airlines Captain Chia, In Flight ManagerJem Choong & Ground Staff Bremen Clarke - Flight 37 on 18 March 2020 - departing LAX @ 11:30pm made the statement that my colleague Mr. Richard Habin had allegedly consumed too much alcohol prior to boarding the plane. This accusation was unsubstantiated, was not justified and was a disservice to Mr.Habin. I, Bill Lorance, traveling with Mr.Habin, from Phoenix earlier in the day, had not seen any inebriated behaviour that would justify refusing service. Both Mr. Habin & Bill Lorance are Gold Members of the Star Alliance for many years, and have traveled many times, to & from, the USA, along with many European & Asian destinations. The Singapore Airlines Staff identified above should be reprimanded for such judgemental and discriminatory treatment of Mr. Habin. Mr. Habin never raised his voice, never was abusive or discourteous, but was subjected to rude and unjustified behaviour from IFM Jem Choong. Both Mr. Habin & myself will consider other Star Alliance Carriers on future flights.

Tried website (useless) phone (worse waste 25 minutes) customers respect poor. Need to know flights Sq317&323 OK for 19/[protected]. Advice needed ASAP.