SingTel
Reviews and Complaints

Hi There,

I was traveling around in May. I landed Hong Kong in 18th May from South Africa. I switched the south africa SIM card to Singapore Singtel SIM card upon landing. And I switched the Dataroaming off. But Immediately, I received a SMS from STM Alert saying there's a roaming charges of $50! Msg says "data roaming will be suspended when you hit the data roam limit." So I thought I had to pay $50 any way for a limited data usage, and it will alert me when i hit the limit of $50.

But I switched data roaming off anyway and used wifi all the way. Till evening time on 18th, I turned it on for less than 5mins to use google map as i thought i have $50 allowance of data. BUT, very soon I receive another SMS from STM alert saying the data roaming charges is $250!

What a ridiculously unbelievable charge! I have been using Singtel for more than 10 years since I was in school. This is clearly unacceptable for me.

I would like to request for waiving the charges or reduce it to the minimum possible.

Thanks for your kind consideration!

-all i want to know is my ###ing actual talktime usage and a few things, she took 2 hours plus just to get to the point, pls sack her, lousy customer officer too longwinded and do not get to the ###ing point! i already so frustrated and told her not to waste my time and still keep on talking ### and not answered my question straight to the point! she asked me nric, mobile no, name for verification purposed and yet i told her that she can check my account is under my father's name and yet she insisted my father have to call back to her or singtel because she said messaging platform does not support outbound call and she said she won't reveal any information due to my father is the registered customer. And guess what?!?! she contradicted herself and reveal the information and tell me the actual talktime usage after 1hour plus of useless ### informations from her that i don't even want to ###ing hear, pls sack her i will die if next time i ever talk to someone like her who is ###ing longwinded and not straightforward to the point and who can't even verify my details even when she asked me and i gaved it to her and she contradict herself revealing information to me when she said won't reveal any information until my father call her but my father is a deliveryman and he is driving and can't call unless singtel ###ing paid for my father's traffic fine and ffs saying things like messaging platform does not support outbound call. Then what the ### you expect me to do?!?! my father is a driver, using phone while driving will get traffic fines of total up to hundreds of dollar, you think is worth this? why can't this stupid longwinded full of ###s officer named diva just checked my account provided the information i gave her. Enough of the ### she keep saying she need to verify my father detail but yet can't she tell someone from singtel to call my father if she can't call since she said messaging platform does not support outbound call. Pls sack her seriously i will die next time if someone can't get straight to the point and answer a few questions that will only take a few minutes to answer, and this ###ing ###TY longwinded officer spout so many ### informations that isn't anything i want to know amd waste my ###ing time 2 hours plus just to answer 4-5 questions and now this report waste my ###ing 1hour plus. Please do something about it, the whole time i'm frustrated and use vulgarities because i already asked her not to waste my time with useless things and she still spout ### across the entire 2 hours and who can tolerate a ###head longwinded officer who talk so many useless ### information and took 2hours just to answer my 4-5 questions which she contradict her saying not to reveal information to me until my father call her but she did reveal, so pls sack her! worst singtel customer officer i ever seen!
this is what she said"i do understand your anger there however due to pdpa i'll not allow to reveal any information due to your father is the registered customer we have to verify his detail. " and yet she ###ing contradict herself "once your bill is out your will be able to check the charges for 1688 will be zero dollar, apart from that any exceed talktime if you use the prevailing rate will be charge accordingly. As per you mention above the overall talk time is 348 you have call 1688 approximately 120 minutes if i minus the talk time remaining 288 is you talktime that you have used. "
plus i told her i'm ###ing singtel customer and this is what she lied to me about! "let me explain if you call the 1688 it will be the normal outgoing call charges will be applicable due to we do not have any free toll number. " saying things like singtel doesn't have tollfree and will be charged normal outgoing charges when she know i'm singtel, you can check i told her i'm under my father who is a singtel customer and even idiot will know that if my father is a singtel customer, that would made sense i'm a singtel customer also if my account is under his name. Just pls ###ing sack her, worst customer service officer purposely waste my ###ing time 2hours plus, not just her some other customer officers in singtel also love to be longwinded and spout ### useless information when all the customers want to know is the answers to the question!

I would like to feedback on the poor service of the customer headline officer- Vike this morning.

When i request him to a make an appointment with a technician after compliaining of 2 issues:

1. Slowness and intermittent cut off when connecting to VPN at my laptop
2. Cannot connect to Singtel 3G network automatically.
3. Do not see the similar issue when i used the laptop at my friend house (Starhub broadband) recently.

We have an heat up argument on what is right or wrong on my broadband after the conversion.

I told him that i do not want to hear any further explaination, and would like him to fix an appointment immediately, so that i can explain the situation with the technician on the spot?

He kept on arguing with me on my remote renter, external laptop, policy term, lots of defencing statements, etc. as seem that i do not understand the whole situation.

When i insisted to get an appointment, I get even more engry that he said he will not fix the appointment for me if i do not want to hear the policy.

When I told him that i do not wish to hear about it anymore, He finally make an appointment with me.

Why did he behave in that way, and threnten not to make appointement for me if i do not want to hear his policy?

Can he just politely telling me over the phone instead of arguring and threntening me?

Is that kind of service from a hotline customer officer to handle an angry customer in this way?

If i cannot hear a satistactory reply for the poor service of this officer, i will not hesitate to switch to starhub broadband in near future. (Take note, we are the long term Singtel loyalty customer >18 years)

Victor Oh
[protected]

I had a conversation with singtel customer service agent on 14th April 2017 regarding mistake of porting my number to another Telco and she willing to port back my number once I confirmed with the other party about the earlier termination charges. Today I called back singtel to confirm to port back my number but singtel gonna to treat it as early termination and gonna charge me termination fee as I still under contract. I just wants to bring up that I am very unhappy with the no room of negotiation. Ending contract with singtel will be the right choice.

Complaint against Agent Chua Han Hui

Situation as below:
29th Dec 2016- Requested transfer of corporate line to personal
3rd Jan 2017- attached necessary doc as per requested like IC
13th feb 2017- requested to cancel SIM card as the card is with precious company and am paying for a service I'm not using at all.
14th feb 2017- resent ic again as your agent did not receive which I forwarded the same email stated on 3rd Jan! (Don't understand why can process yet missing my document)
17th Mar 2017- abt singtel outlet but was asked to leave because it still under ex company! (Your staff not doing the job at all)
17th Mar 2017- Han called and tried to settle the issue but need to escalate to his manager
20th Mar 2017- Han emailed said "still checking" but never replied since then
29th Mar 2017- I did a follow up on email
30th Mar 2017- His manager traveling and not in town! (Why Singtel is so inconsiderate for not providing manager on mobile data to attend to matters)
31st Mar 2017- I did a follow up on email and NO ONE BOTHER TO REPLY ME
4th April 2017- I did a follow up on email and NO ONE BOTHER TO REPLY ME
8th April 2017- I did a follow up on email and NO ONE BOTHER TO REPLY ME

How do you feel when your contract expired on 29th jan and NOT ABLE TO do anything for 3 months and paying every month on add on SIM card for nothing?

I demand IMMEDIATE reply to my case!

Your staff is BULLYING A CONSUMER who is willingly to give in time to solve but not at this extend!

You allow your staff to ABUSE consumer's time and insist we pay every month and the issue was already brought to attention!

There are a total of 4 incidents within a year that we encountered issues with the internet connection will resulted disappointment from a customer point of view. My parents were not able to watch the drama shows on the MIO TV and surf the net ( total of estimated 7 days).

The latest 2 incidents occurred on 09 Feb 2017 & 17 March 2017. Router was down after the technicians came down to fix on Dec 2016 ( 2nd incident). FTTH number :[protected]. All issues are related to the setup box. For example, "LED" & "STB Ethernet Port". The attending field engineer, AMAN came down consecutive 2 times to resolve the issues. This is really very frustrating when we pay monthly bill and get such kind of disappointing service. End up my parents were not able to watch their dramas and we have to use our own data plan instead of WIFI when we are at home. Total monthly bill paid is at $270. In addition, i am a Singtel prestige customer. Why should a loyal Singtel customer received this kind of services?

Therefore i hope Singtel should compensate me in either a few months waiver monthly subscriptions or other form of compensation. Feel free to contact me.

Main line holder : TAN YONG DA, S8632483J
Contact : [protected]
Email : [protected]@gmail.com

Regards
Disappointed customer

hi team,

Today-31 march, automatically 10 dollar got deducted from my prepaid number-+65 [protected]. Please check it asap and revert my balance. this happened earlier also many times.
If this will be continued without any notice to customer, I will switch to new operator.
I need my balance back to my account. looks like I used internet in morning for just 2 minutes (however data plan was expired last night).
2 minutes internet shouldn't cost 10 sgd

Installed fibre broadband in February 2017, since then, always facing problem with the connection, HP always disconnected from the internet, has to switch on and off the modem and just can re-connnect to the internet.

Last Sunday, 27/3/2017, internet disconnected several times in a few hours, had to call customer service hotline and voiced out my issues. The customer service also failed to connect to my home's internet! Due to working during weekday and no one at home during office hours, only can make appointment for the technician to come to my house to do checking on Sunday, 2/4/17.

Since then, I'm not able to connect to home broadband and my user id not even reflected in the network list!

Today, 29/3/2017, I really cannot withstand it! I called the customer service again. The officer (regretted I didn't take her name) told me she can't do anything since I already made appointment on coming Sunday.

I'm very persistent, I told her if like that I have no internet connection at home for a week!

After few times hearing my emphasises, she offered to refresh the line at her end. While waiting, SHE HANG UP MY CALL!

It's been more than an hour and she still didn't call me back and I still not able to connect to internet!

What an lousy service!?! I'm so disappointed!

First my wife called singtel with regards to how do we go about applying mio for our rented house and she was told to come down for registration, then she was told to come back again at another location with ownere of our houses letter of acknowledgement, then she was told to leave again and get for her to get house owner to just call and set the box! So now which is which? Hassle for so many people, come on singtel!

I am a Singtel broadband user. Ever since my house changed our Wi-Fi router, the Wi-Fi connection has been really bad. The Wi-Fi has been always fine but after the change, the connection is really bad now. It used to be able to load 1080p videos with ease but now it have issues to even load a 480p video. Is it the singtel's problem or the new router has something wrong with it?

Hello Singtel, this is my 4th Compliment about the Network and there is NO RESPONSE at all.
Last time I was having problem with Phone call but now I'm having both, call drop and messages are not sending out. And you Forget about the 4G Internet service, it's horrible. Very very very weak. That's why I don't used up my all 4gb data at the end of the month.
I don't even know what to say now. But every month I received a email regarding my singtel bill and I hated it. Because Singtel is not providing me with service and asking me to pay them for what! That's why I don't like paying my singtel bill. If Singtel can help, please help me, if not I want to CANCEL MY LINE. Thank you...

There are a total of 3 incidents within a year that we encountered issues with the internet connection will resulted disappointment from a customer point of view. My parents are not able to watch the drama shows on the MIO tv and surf the net (total of estimated 7 days).

The latest incident occurred on 09 Feb 2017. Router is down after the technicians came down to fix on Dec 2016 (2nd incident). FTTH number :[protected]. All 3 incidents are related to setup box issues. I am not able to retrieve the invoices or relevant documents. This is really very frustrating when we paid monthly bill and get such kind of disappointing service. End up my parents cannot watch their dramas and I have to use my data plan to instead of WIFI when I back at home. Total monthly bill paid is at $270. To add on I am still a Singtel prestige customer but always encountering home internal issues.

Therefore I request Singtel to compensate me in either a few months waiver monthly subscriptions. Feel free to contact me.

Main line holder : TAN YONG DA, S8632483J
Contact : [protected]
Email : [protected]@gmail.com

Regards
Disappointed customer

Reconstructed my mobile on Jan 2017 and completed the circle as I was told i only needed the SingTel to which I don't have...sales at Jurong point told me pay only 50% no contract can watch the family starter I agreed...much to my dismay after the 1st month all channels free I'm only left with 6 channels, called in and was told I'm on what funny jingxuan mini which wasn't like what I was told by the sales, or their brochure ... call in complain and said I signed for the jingxuan mini and nothing they can do and wanted me to sign for the family starter for extra $29.90...why the hell would I want to pay extra for something I was promised in the 1st place yet deprived of ? I will terminate my SingTel tv this weekend when I'm free and will TERMINATE all my mobile, fibre and home bundle for the poor service rendered upon me...I felt cheated yet the only [censor] bull stories they told me was sorry they can do anything about it...I'm absolutely disgusted and disappointed by SingTel...customer for coming 10 years yet this kind of service and attitude...congrats on losing as your customer in 2 years time when my contract expires...you're fired!

Dear sir

I am writing to you regarding the termination process of my mio tv. My name is chng kai jin, nric s1144994h.

I am migrating to singtel optic wifi service from my mio home ([protected]).

As I had a singtel mio bundle, but have never watched singtel tv, I was advised by the singtel contractor at bishan to sign up the optic fibre service, and decided to cancel the mio tv in the bundle.

As this tv cancellation could only be made at a singtel centre, I went to singtel comcentre at somerset road today at 3.00pm. This was when I witnessed the vast difference in customer service between the comcentre and the bishan contractor.

At bishan, after checking on singtel rates, I was advised that since I have lost the set-top box, there would be a payment of over $100 if I cancelled mio tv, which I was willing to pay.

However, at the comcenre today, the executive handling my account ms yumi chng told me that the payment would be $300. I told her I was told it was just over $100. Upon checking with her supervisor, she brought me to the counter dealing with lost set-top boxes, which unfortunately could not find any rate for payment of lost boxes.

The executive at the counter told ms yumi chng to call singtel hotline, which after the usual long verification process also could not quote the payment for lost boxes.

At this point, I showed my frustration, why should settling an account at singet hq be so troublesome? Yumi chng apologized and brought me back to the counter and miraculously a payment amount of $112.15 surfaced. I was given the printed bill, and hastily dismissed.

I have omitted some of the repetitive to and fro in this unpleasant process which took in total 40 mins. This is unproductive and reflects on the lack of co-ordination and productivity of singtel staff.

Yumi chng apologized again, that she was new, which I can understand and empathize with. What is wanting in this is the way she is pushed around by her supervisor, the counter staff and singtel hotline service, just trying to do her job. This is typical of the worst in civil service, and I got to witness it first hand over 40 minutes. And all the while, I was a customer who was only trying to cancel the tv subscription.

This incident got me thinking that with all the technological advances at singtel, customer service has unfortunately not kept pace. It contrasts starkly with the smaller bishan contractor who was interested in my needs, and was able to provide good advice, even accessing the correct singtel rates, for which the comcentre staff and hotline could not.

It would serve singtel and its customers to engage more similar contractors and allow them to deal with customers on more issues, and to reduce the bureaucratic contagion in its hq. As an industry leader on its own turf, it is inexcusable that it is not able to provide basic services smoothly in its hq.

Sincerely, chng kai jin, email [protected]@me. com

We had applied for a supplementary line to replace the hi-card phone line. Without any prior notice, the old line was abruptly terminated. We called up Singtel and was informed the new line has yet to activate and there is a technical system fault. It will takes 1 day to process and rectify the problem.Our daughter has been crying over the phone that she was unable to submit her school assignment via the phone web. Singtel could not offer or give us a solution to our dilemma.

I like to question the service and audit check performed by Singtel. To you is another breaks down but in this technology world it meant a big blow and highly discomfort to us.

Can I have an explanation of this breakdowns service and what can your company redeem to compensate for our loss?

Regards

Tony wong

Singtel contacted our company to renew our adsl broadband contract on september 07, 2016. An offer was made to us to recontract and we responded via email with the necessary forms filled in and yet despite having an email confirmation from them on 15th september from their sales staff - ice lim yiao tong [mailto:[protected]@singtel. Bizsales.com. Sg] that they have received my accpetance of recontract (See attached screenshot of email) ; they have chosen to ignore it and keep getting their sales staff to contact us to convert to fibre optic broadband.

On the 30th january 2017 - I sent an email to '[protected]@singtel.com' informing that I have already recontracted with them and they still chose to ignore us and also with the audacity to bill me for a non renewal contract fee at twice the normal rate.

No one even bothered to call and send me a response to my email.. Does this mean that all contracts handled by their staff even though they are no longer with singtel are not legally valid.

I have all the documents and proof needed - but can someone from singtel please contact us at parry international enterprise pte ltd.

Catherine tio / director
[protected]
[protected]@parry.com. Sg

My number is +[protected], and I am very disappointed with the service. Today while using internet, I have free data 180 mb already and installed 2 apps from playstore 35 mb each, pop up come that less than 150 mb available and next moment I check my phone, my main balance 20$ gone and hot 55 local balance 36$ gone, how is it possible.? Very very disappointed cheating customers of there hard earned money.

Bad services & disappointment...
I have being a singtel user for more than 10yrs, not even a single rewards or discount vouchers for upgrading or purchasing of phone was given & now you guy actually bill me $600 over for a account that has being close down on december 2015 with full payment? If you bill me on my current account I can still understand, maybe due to miss use or over bill but this is ridicules when u are billing a account that have close up on december 2015 n u are billing me on january 2017. Does this made sense to anyone? Do you think that I dont check my billing & data usage? Whats the point of having the singtel apps when you guys just bill whatever you want. And you still tell me to wait for another 3 to 5 days for you guys to check? The management should do something about your system. I am totally very very upset n disappoint with singtel😕

Dear Sir/ Madam,

I am very upset that Sintel have decided to cancel my E-mail address that I was having for the last 15 years and which has been shared to many of my contacts and business partners. As singtel is in the communication business you will understand that an E-mail address is just as important as a mobile phone number to stay in touch with other people.

I have been using my E-mail address [protected]@singnet.com.sg already for a long time and I have also used this as the main E-mail address for my company in Singapore.
As I am no longer living in Singapore, I was advised by Singtel that I should transfer my account into a dial up account. Recently Singtel has decided to stop this dial up service and told me that I can only keep my E-mail address if I link this to a Singtel broadband connection. Since I am not living in Singapore I do not have a broadband connection.
I have been paying for my Singtel E-mail account for the last 15 years and now Singtel just decide unilaterally stop this service ignoring the fact that I have been paying for this service for the last 15 years as a good customer.

It seems to me that the decision to cancel the Dial up service and my E-mail address was taken by Singtel without thinking through the implications and without giving other alternatives for customers to keep their E-mail addresses. I understand that my situation my be not a common one, but still I expect that Singtel would still find a solution for my situation, so that I can still continue using my E-mail address when I am out of Singapore and also when I will move back to Singapore.

I trust that you will be able to offer me a long term solution so that I can keep my E-mail address.

Best Regards,

Mr. Jouke Tuinhof
Chemin du Moulin 25
1168 Villars-sous-Yens
Switzerland

Singtel account no.: 79 68 10 19
Swiss mobile no. +[protected]

E-mail: tuinhof @singnet.com.sg
work E-mail: jouke.[protected]@ferring.com

today 30-12-2016 at blk 12 teleplace communications

issuing out a value $10 prepaid hicard to cust but found value of only $9.85 inside!

3 years of doing this and I have not come across this type of issue ever!

but the nora cust care girl said was the iphone charging on the sms? what the hell?
I demanded a return of $0.15 but seriously is it done...?
I already gave up and loaded $5 to the cust and change to data load which was the cust intentions.

This is the lousiest day and singtel made it happened! wow! #### to singtel!