SingTel
Reviews and Complaints

Hi Sir/Mdm,

Had given a call to your customer service before I re-contract and inform that i will be approach by another guys to let me know the voucher value. Due to oversea, nobody had approach me for the voucher value and have a conversation with Singtel customer service today via App as attachment.

Would like to know, what is mean by your customer service respond? Does it mean no voucher/promo after I re-contract? What is your criteria for voucher/promo?

I feel that Singtel did not value existing customer and feel so disappointment with this service. Hopefully to get a good explanation in detail for this, feel free to contact me via app(oversea currently).

Regards,
Your loyal customer

I am disappointed with Singtel fibre broadband and miotv. I'm having lots of problem with these and i remain calm and endure with it.

Firstly, my wifi network is not working well inside my room and kitchen area. I used the wifi extention just to get the wifi network but t doesn't really help much.

Secondly, miotv is stuck in between of shows that i am watching plus it restart by itself. I can't keep calling Singtel customer care to inform about all these issues right? Today they arrange for me a technician to come over to verify the issue. I hope the problem will be solved and no problem on both issue will persist.

If the issue still persist, i have no choice to end all my Singtel networking.

Please note that I have signed 2 Service Agreements with Singtel at 2 locations:
1) 402 Ang Mo Kio Ave 10 #04-611 S560402
2) 121 Potong Pasir Ave 1 #08-275 S350121

6 August 2017 (Singtel customer service officer : Mr Jhing Sun)
My husband (Loo Tuck Meng S1321812I) & I (Quek Bee Leng S1418323Z) went to Singtel AMK Hub to terminate our TV & Broadband account under my name for our house at Ang Mo Kio .

My husband signed a new Broadband contract under his name for our house at Ang Mo Kio.

16 August 2017 -NLT APPOINTMENT at Ang Mo Kio
18 August 2017 - INSTALLATION OF NEW SET UP BOX at Ang Mo Kio

18 August 2017
I went to Singtel AMK Hub to terminate Ang Mo KIo contract under my name & return the old Set UP Box to Mr Jhing Sun.

26 August 2017
Singtel Officer called me to inform me that Singtel had terminated the wrong contract which is at Potong Pasir after receiving my brother's complaint. Officer promised to look into problem. I stressed that to reinstate the service urgently.

28 August 2017
Another Singtel Office called me & informed me that I need to sign a new TV & Broadband contract for Potong Pasir which I have to pay more compared to the terminated contract.

I stressed that I would like the Singtel Manager to call me as it is unfair & ridiculous that the mistake made by SINGTEL result in me having to sign a more expensive contract of same nature & to suffer the inconvenience caused.

29 August 2017
No one from Singtel call me to correct the mistake & resolve the problem!

My contract for Ang Mo Kio under my name has not been confirmed terminated and I am still paying for it. Double earnings for Singtel as my husband contract for same location has started billing.

My mum & brother at Potong Pasir cannot watch TV and use internet.

It is urgent but Singtel has not taken urgent action!

I want to have the terminated contract at Potong Pasir reinstated with the same TV channels & broadband speed.

Who in Singtel can resolve this issue & when !

I was visited the SingTel store in Ion Orchard this evening about 7pm, I entered the store I only saw a few staff which servicing other customers, however I saw a guy sit down with his computer, so I was approach him regarding replacement a new SIM card. After he was sitting down and talk to me, I was standing. I feel angry because he talk with me with a bad manner and attitude. How can the staff talk to customer while the customer are standing up. Because my postpaid card is under my Cousin's name. She was move to U.K. currently and I understand need the authorise letter for the replacement SIM card. The staff did not gave me other alternative, it's not helpful at all. It's ridiculous to ask me to wait until my Cousin contact the SingTel while my card is spoiled. How can the company ask consumer to wait and I have to wait for how Long until I get my new card ? I did not see the staff name, but it was a slim Chinese guy at the night shift on that day. I'm just feel disappointed how can the service and the staff attitude can be like that. Although I'm not singaporean, but please do respect as I'm your company consumer!

I made a contract with Singtel to use their 4G sim card. Included in the package are some extend addons which I don't need but cannot remove. You only can unsubscribe them after sim card is activated according to staff's assistance. So I already unsubscribed but in my first bill they still included with total 31$.
I contacted SingTel but they said these addons are not like others, you must pay for first time anyway, even never used, never know what it is:
- Singtel Music - KKBOX Premium 8.65$
- Singtel Music - Saavn Premium 5.15$
- Singtel Music - Spotify Premium 8.65$
- Singtel Music - Tidal Premium 8.65$
So what staff said to you and the bill are not consistent.
You must pay for what you don't need and never use.

I had incurred excess of 0.017GB or less data usage in my recent bill due to a technical issue with my samsung S7. The youtube application launched itself repeatedly and used up all my 4GB data for the month of July/Aug. Corrective action have been done by switching off my data plan to prevent further excess after recieving the sms notification for 90% use. Being a loyal customer with singtel for the past 15 years, Singtel should look into this waiver request especially for loyal customers who have stayed with them for the past 15 years. This request is only a once-off. However, I contacted your customer service team on 14 Aug and told them about my problem with my phone. However, they did not review my case further and even failed to provide an escalation email address despite my repeated requests for the email. This leads to a lot of frustration in customer. Hope you can look into this.

I am reachable at my singtel mobile line at 9711 4751.

regards,
Ms Yap

Hi

I am totally disappointment with Singtel.

The appointment was made on 7th noon time and no technician turned up, I called to make complaint and your staff assured me that they will keep their appointment on 10th Aug at 10.30am to 1pm. However to my madness again, there was no one turned up !

The manager by the name of Michael called and told me the sale department will contact and until now which is four hours after the last talk with the manager, still no one contact me.

Why is it so difficult to keep to appointment? When is the installation going to get it done? Already failed in two appointment, I lost my trust in Singtel.

I took two days off which is 7th and 10th just to stay at home to wait for your technicians ! You wasted my two days leave ! A simple sorry does not make my two leaves to be returned to me !

I have been loyal customer with Singtel ever since I started using land phone and handphone, how could you treat your loyal client this way,
are you forcing me to sign up with other company ?

Please get the wifi install as soon as possible, before I steam in further anger over your company...

I seek your apology and compensation for my time wasted and also for all the frustration, disappointment I experience with your company ...

Grace Teo

Dear Singtel,

At 22 25hours today, my 3G was cut off for a good 10 minutes, and I was going through a discussion with my partners on whatsapp. It was really disturbing to have such instability in the network connection. Despite restarting my phone, because I initially thought it was my phone's fault, the network was still disconnected. I do hope that you can do something about this. Apart from this, my 3G network signal has always been weaker than my other counter parts, I wish to clarify that this has nothing to do with my plan being a sim only plan? Also, I hope that something will be done to improve this situation as this has never been the case previously and it is rather disappointing

Regards,
Sheryl

Hi Singtel,

It hurts us all subscribers into your service whereas you provide very very minimal assistance on unnecessary unrelated messages (SMS). As a person who is always on the go and doing support its crucial for us not to miss any calls or messages, but recently within this week there's a horde of SMS.

I am perturbed by the way your personnel handling these cases online or by phone. No point explaining much. My screen shots says everything.

We are also not that stupid that messages can't be blocked, but lots of stupid ads or weird SMS regarding money related lending/borrowing will just implant themselves in a way we can't delete, This is an obvious outrage of privacy issues in your company, i may not use your service anymore... but i am very sure lots will follow suit on my case (alike).

Buck up your services in your customer service and backend and have a thorough investigation on the (3rd Party) which your staff actually bluntly shut me down with this word (3rd Party). Deeply shocked* and chilidish how your staff replied

I have reached Japan from 19th to 30th June. But only on 26th I received a Singtel SMS alert saying I had on my Roaming data. And today I received June bill and it alr been charged for 26th Data roaming.

However I did not turn on even the mobile data key at all when I was onaboard, I asked the hotline service lady, she claimed that I did not off data roaming option in my Singtel app. But the problem is if I forgot to turn off my data roaming in Singtel app all the way, why it only been charged for 26th June that day only? But she is not able to give me an answer. It really does not make sense.

After months of going back and forth, mobile not renewed. Customer since 1998. Seriously thinking of switching to another Telco

Last attempt at renewal completed. Then told no units to deliver. Finally delivery date given. Called up to say small price increased. Agreed, but no delivery made. When inquired, told that offer given had lapsed because of management decision.

Complained on treatment, but never bothered to reply.

I would like to inform you that the enclosed email exchange has been used for a legal matter without informing me that my mobile phone number has been referrred.

Normally a telecommunication company can not provide information about other phone numbers without notifying and informing the phone number user unless it is requested by the court.

[name removed] is using a company phone and company phone number however the phone number that has been given for investigation was my personal number and he has no right use his professional contact & work pretext with SingTel to retrieve information about my phone number, obvioualt it was an act of violation of my privacy. I also would like to inform you also that your email exchanges and lists were used for a legal matter by
[name removed].

On the other hand, the commutation between myself and himself were mainly via whats app messages (what's app calls and face time calls. )If it is that simple to retrieve that kind of information from SingTel, i would like to get all phone calls, what's app messages, FaceTime calls etc. for the period 15 November - 16 April 2017.

Singtel Fibre broadband is terrible! My router is placed at the center of living room and I can't even have a stable connection within a HDB FLAT. Always fail and disconnect! Need to restart the modem and router lots of time! It just wasting my time and money to get this kind of lousy service! This kind of service quality doesn't worth me paying! I'm even using my own mobile data to lodge this complaint. Doesn't this ridiculous?

Please send someone to rectify this problem ASAP!

Please give explain why charge me 16sgd with less than 1mb usage of data after my monthly data plan updated. Else I will call the customer service and complaint.

I lost my phone and went to the Singtel outlet at Hillion Mall, Bukit Panjang, to get a replacement of SIM card on 30 Jun 2017, at around 5-6pm. I was told by the female staff it would cost me 35 dollars for the replacement. And I need to make a call to 1688 to terminate my SIM card first. After my call, I went back and the staff told me it would be free because I reported it on the phone. I don't understand why then, the staff had to tell me its chargeable when it is totally free.

I had call in Singtel hotline 1688 on 11 June 2017 regarding my overdue amount for my fibre broadband service and had made FULL amount, I was being told that my line was suspended by Singtel the day before, so I requested for a re-connection. Unfortunately, due to Sunday, the billing department are closed over the weekend. Out of no choice, I had to call in on the next working day.
On the next working day, again I call in to Singtel hotline since early morning 8:30am, and my call had been transferring around to different department and talking with different staff over the phone till 6pm, almost one day. I had even put up an urgent request to seek for their help. Yet for whole day, they kept telling me to wait for relevant department to call me. Till end of the day, they asked me to make payment for my mobile account. Immediately I made my payment in full for all accounts with Singtel with no negotiation. Again, they told me to wait for relevant department. What makes me upset is, why can't Singtel just direct the line to the specific department rather than the consumer keep waiting and calling in again and again, and the call had been transferring around, just for the sake to chase them help resolving one issue.
And sad to say that, Singtel know how to terminate line in one day, know how to ask for payment in one day, yet they do nothing in one day. Just to pacify and giving all nonsense to the consumer over the phone!
On the following day, again I called in and the same words were mentioned. Initially I thought I browse Singtel site and had chat with Singtel agent over the chatline, and was told that lady told me she will re-connect my service in 2 hours time. I thought things had finally been resolved. Disappointed that another empty promise from that staff again. It had been wasting my time for 2 days, yet came out with no resolution.

I was charged for mobile data and data roaming by Singtel while using wi fi overseas and this is while my mobile data and data roaming was switched OFF on my phone. Singtel initially claim these charges were by two different telcos at different times.
After several communication, Singtel admits the application they had installed on my phone (which I am unable to uninstall) "My Singtel App" over-rides these normal functions of the phone. This is fraud, and I brought this matter up to IMDA-InfoComm Media Development Authority (questioning the integrity of SingTel's billing), while operators M1 and Starhub do not install such an app on their subscribers' phones. I was charged for data I did not use, plus roaming. Singtel claims "goodwill" refunding the roaming charges but subsequently charge me again for data I did not use on a second bill, while I was overseas again. I had data recorded locally in Singapore by Singtel while my phone was switched to wi fi while asleep during the hours of 4am to 5am on several days, proving to Singtel their misguided billing. IMDA has been unable to act on this, I hope this will bring about awareness for Singtel mobile subscribers and a full refund of these fraudulent charges.
I am contactable via email: [protected]@icloud.com or via mobile, if clarification is required, with documentary proof.

Wanted to sign and change to a new contract, but was treated with poor service by its Senior server, who ignored questions given by the consumer, and also had a new server scared to help out the Senior server who was having problem opening a new contract. Both servers communicated amongst themselves and gave off attitudes to their consumer. Singapore Telecommunications, SINGTEL had telecommunication problem during its service.

Extremely poor and rude service given from the staff on 28May2017, roughly between 1315-1400hrs.Nil compliance towards action given.
Was there to made an exchange for my S8 screen protector as it came off by itself. Called 1688 and spoke to Kis-Han to ask if is it possible for me to get a new screen protector for free due to the fact that it came off within less than a month. Kis-Han said it is possible and even said that i am able to it thus i travel all the way down to Singtel Retail Shop for an exchange.
When i was there, the service given by them was horribly poor. Nil responsibility given, pushing blames and clueless of how to handle the situation.
Also used Mr Ron's phone, the manager under Singtelshop at Causeway Point to call back to 1688 and Mr Ron did not attend to me and asked the staff the i've spoken to via phone to dial my phone number and walk off immediately.
Overall, as being a long customer in Singtel, i felt that the service given is getting bad to worse.
Poor communication and poor service made me to disappointment.
With that it also destroyed the trust that i have given to singtel.
Hopefully the service will be improved too.
I keen that the service department manager will look into this as well.

I just received this bill from Singtel for my Singtel mobile +65-[protected].

I see that I am being charged $29 for DataRoam Unlimited Germany -Telekom Deutschland for 1 day on 3 May 2017.

I remember that when I was in Berlin on 3 May 2017 I had received a STMAlert that the DataRoam had been auto activated. I did not asked for that. Also I had checked right away that my data roaming was switched off which it was. I did not use any data and I left Berlin for Amsterdam around 5pm on 3 May 2017.

Can you please get this charge of $29 cancelled.

Thank you.

LEE Chuan Seng
Mobile +65-[protected]
email: LEE.Chuan.[protected]@gmail.com