SingTel
Reviews and Complaints

On 5 Nov. 20, one of the female staff call me regards of my bills, she grant me a 7days period starting fm 5 Nov. 20 to go to IPA to settle with installment, on 9 Nov. I went down to IPA, but the office was closed. I decided to go on 10 Nov. But early in the morning all my mobile lines was suspended. And Singtel never keep to promise when I make a request. On 5 Aug. I call in to temporary suspend my 4 mobile lines due to no income. And agreed by staff to temp. Suspend the mobile lines. I was charge the monthly subscription charge during my temp. Suspended period. Soonest I received early termination charge for [protected], [protected], [protected] n [protected]. The bills become bigger n bigger. Why Singtel never keep to promise?

I've signed up Singtel Mobile Plan Combo 12 which comes with a $500 voucher every end of 12-month. But this year Singtel is not giving me this voucher saying that it's due to my irregular payment. Which I find that this is not correct. We were not told of all these requirements during our signup. My handphone number is +65 [protected]

I'm miss yap under singtel phone no 8223 6718.
Two month ago, I had re-contract singtel phone line via online.
Unfortunately I gotten the new phone iphone 11 pro with defected dented mark. I have to raise up the issue and wait for 3 weeks then get a new phone.
Finally singtel called to able 1 to 1 exchange the phone for me on 26th aug 2020. At the same day, I have returned the defected phone to singtel on 26th august. Due to system need to re-contact again, singtel staff asked me to make payment again with price 648 dollar. Theoretically previous new phone, I already paid for 748 dollar, new iphone 11 pro cost 648 dollar, singtel should credit 100 dollar to me. But singtel staff (mel / cindy) said, I need to make new payment with 648 dollar. Singtel will credit 748 dollar to me next month, she will follow up the case and keep me updated.
But i'm very disappointed on her service, I have to call up to customer service to follow up my case and asked for the updated. From aug till now, it has been 7 weeks, I still cannot get the re-fund amount and nobody to follow up the case.
If singtel can provide this type of service, who dare to re-contact via online. If singtel keep provide the poor service, i'm surely customer will run away.

Hi there
I'm really really upsad with your service.
On the 8th may 20202 I recontract my plan to xo 108 plan.
I am entitled to get free apple music for 3month but I was being fooled by your side.

On the 10th may 2020 I used singtel watsapps and ask why I still don't get my 3month free apple music from singtel.
I've been chasing for 1 month via watsapps for my 3 month free apple music until 3rd june 2020 one of your customer service called me up I can't recall her name but i'm pretty sure you can track back who she was.

Yes she did manage to help me get my free apple music but not for long.
I start enjoying my free apple music on the 17th june 2020 but on the 20th june 2020
Every music which I downloaded gone
And the best part is I cannot download any music anymore.. What the hell is happening?
And 1 more best part is when I check my plan via singtel apps my 3 month free apple music is gone..
I feel cheated after undergoing all the hassle to get my 3 month apple music this is what I get.

Is singtel trying to fooled me?
Is this how singtel treat customer?

I have recontract on line for my broadband during cb.
The next day I am not sure what to do. I call singtel technical dept to inquirer about the collection of router thinking that the activation of upgrading require a new router. I checked to see.if router can be delivery since we are knock down less going out is advisable.
On 11 june a lady gave me a watsapp number to contact. After exchanging some messages with John on 11 June, he claim he will try to rrange delivery with no extra costs.
Today I received a call 18 June that I need to collect the router personally.

Why do have to do an online recontract and yet I have to go through the hassle of arrange for collection of router. Are we not giving a better service during cb and on line application.

Hi.. I want to express my unhappiness and unsatisfaction with the recent singtel bill that I just received. I have been paying $154.50 and I received a bill of $157.50 and it isn't the first time and its ticking me off seriously... I'm an avid singtel consumer for 10 years and always prompt in payment. Had it not been becox of football, I doubt I would be signing up! With 100% of live games are cancelled due to convid and television shows are 99% pre recorded, I certainly think it's unfair that singtel overcharge me instead of providing complimentary service just like the rest of the world are enjoying government subsidiaries.

I am singtel user for long time and I am really disappointed and frustrated with their service.

I had subscribed to singtel home fibre bundle promotion with samsung tv in february and had asked for fibre installation in march. The email confirmation says that samsung will contact 4-10 days for delivery.

After fibre installation done on 18-march, I called singtel to check on the tv and was told samsung will call 3-4 days and they will put in system to expediate but no call received. Two days later, I called singtel again … the lady was nice that she will check and call back which she did and that samsung will be calling me the next hour. She even gave me samsung's number in case they did not call. No call received.

A few days later I called samsung on the number given but they said do not have any record of my order. The lady frm samsung said they do not have problem to deliver but they need singtel's email/notification to them. I then called singtel and the lady said will check with sales dept and call back and again when she return call, this time was told samsung will contact me 10-14 days.

Still no calls after 14 days, I wrote in feedback to singtel and 3 days later, a lady called told me that they need to investigate and she will pass to the investigation dept as she is from general enquiries dept and they will call me back 3 days.in the first place, when they receive the feedback, should they not investigate and then call me instead taking 3 days to call me and then pass to "investigate dept" and waste another 3 days of my time.

I am very frustrated as in the first place, I subscribed for this promotion as my tv had just died and I was going to buy a new tv and I saw the promotion came at the right time. My place is a small unit which can't accommodate 2 tvs if I buy one first before the delivery comes.

With the situation with covid-19 escalating, this is also the reason why I had been chasing for delivery as soon as fibre installation done before situation gets bad which is what is happening now with the delay. Can they still do delivery now and is it safe to let the delivery guys into my home with old folks.

All I ask for is delivery of tv within the period stated in the promotion. Every time I called singtel, they said have to refer to sales department so what is the sales dept doing. The tv is stated in the agreement when I subscribed - it is not a free gift which I understand can take about 6 months to come (from experience). I have to pay for it monthly.

Hope something can be done asap

Account No. : [protected]

Dear Person-in-charge

I'm filing this complaint for singtel's EXTREMELY DISAPPOINTING SERVICE. The first visit I had with your outlet months ago to make changes to my phone plan and first off, the visit was terrible, the officer serving us was clearly very distracted by his surroundings and too busy talking to his colleagues and joking around. Fast forward a month later, we noticed that we were being charged for something that we did not apply for or was told that would be in the contract! ( Singtel newsstand and Qustudio)

We were extremely frustrated and angry and we called your service hotline. After which an officer answered and after going through the notions, we were assured that that aspect has been cancelled and moving forward it will NOT be included in our bill.

The next month we were billed with the exact same nonsense AGAIN! So as we felt like your service hotline was absolutely useless, we decided to head down to your AMK Hub Singtel Store and after a long wait we ended up having to repeat the same story over to another of your officers who I didnt bother asking her name as I trusted that this incident wouldn't happen again. But guess what, after being assured that this service has indeed been cancelled and that we will be refunded our money, we received the exact same bill with the SAME NONSENSE.

I am honestly extremely shocked, disappointing and feeling extremely CHEATED. I have no idea how you train your staff but this is definitely the worst service I've had from a telco in a long time. I have given up asking for a refund or asking for you people to cancel this service. You can have my money but I will NEVER be signing any contract what so ever with your company again and in time we will be terminating all our contracts with Singtel.

I hope in the future, you learn to train your staff not to make false promises!

Dear Madam/Sir
I would like to highlight the following things that I am dissatisfied with the service from Singtel:

A. AC No. [protected]
Two mobile [protected] and [protected]

1. I received a call from 1688 dated 20-Jan-20 and I terminated the HP [protected] on 20-Jan-20
When I received the Feb Bill the was only $49.50 and was dated from 02-Feb-20 to 19-Feb-20.

I terminated on 20-Jan-20 why the refund dated was 02-Feb-20 not 20-Jan-2020?
Should Singtel refund the total amt that it was billed in Jan-2020?

2. I also spoken to another Customer Service with regards to my HP 9126980 on the Auto Roam charges of S$50 on 16-Dec-19 on 20-Jan-20.
She told me that she will activate the auto roam. When the Dec-19 bill already stating AutoRoam charges of $6.13.

May I know who activate the Auto-Roam for both of my HP [protected] and [protected]?

Lastly, I would like to cancel these under the above AC # as per A]. Since my plan has already expired.

AutoRoam
ZoneAlarm Mobile Security
Data X3
Enhanced Combo

I hope that you could rectify the above issue fast as I am looking to renew the contract.

Thank you

The app has access to switch on my data roaming automatically when I'm overseas. I bought and used the local SIM card from the country that I have travelled to and yet roaming data charges were incurred. I was so confused and was ensured that my data roaming was switched off during the entire trip. It turns out that my SingTel app has the function to switch it on and so SingTel could charge extra on my bill...how convenient for them to just earn money. Just so proud of them...

Hi singtel

Why so long to reconnect MIOTV and home internet.I had made outstanding payment sine 06/02/2020 and I called many times singtel hot line and your officers said will connect soon but I waited more than 3 weeks already.Singtel didn`t respect customer request.Why?Why?I need to come down to your main office to complaint about this issue.I hope that your team will expedite reconnect my home line internet immediately.
Kyaw khing Oo
G7507865Q
Ph:[protected]
Singtel account:[protected]

Regards

Kyaw khing oo
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Staff at bugis outlet is super rude. Asked a simple qn on where is the queue machine and he replied cant you see? Wow all your employees arent servicing customer and if i know where is the machine i wont be asking. Service office is rude when handling my issue. Asked me the same qn for 4 times and didnt get it right. Didnt inform me about any charges and when i asked him why charges wasnt informed officer just plainly said that since i never ask him he has no obligation to answer me. What kind of service is this. If your staff have such an attitude then i guess your company have to do something with the training and management. Customer service officer is your frontliners. They represent your company and this just shows how bad your company image is as the staff you employed is plain rude

I have a Fibre Bundle with Singtel. Under this service we have a Home Singtel, Internet, Data Only mobile.

Since Dec 2019, I have raised a dispute regarding the Data Only mobile as the monthly billing for that was very high. (On average 170 dollars a month for data usage alone).

We have requested Singtel to revisit the charge as this charge is very high and Singtel offers the same usage at a much lower rate (1/5th the price or roughly 30 - 35 dollars if we had used the same service but not through fibre bundle). I feel that I am being penalised for signing up for the service as part of the fibre bundle plan and if I had taken the service separately as sim only, it would cost me no more than 30-35 dollars a month.

We have been talking multiple times to Singtel Customer Service team to resolve the issue. And per our last conversation in mid Jan, were expecting an email communication so we could document and request escalated assistance.

While this issue is still ongoing, Singtel has yesterday cancelled all other services of mine (Home Internet and Singtel TV).

May I know :
1. How can I get my other services re-activated, namely Singtel TV and Internet
2. Who can help with resolving the bill dispute in a manner where we are not paying 5 times more for a service just because I contracted via fibre bundle.

Request urgent assistance please. I would request if you can respond to this email or if that is not possible then call me on [protected].

On 20/12/19, I went down to hello shop at One Raffles Place and was attended by a female staff. I did not take note of her name as it was a very quick session.
I checked with her the following.
-When can I re-contract my line which after checked, it will be in March 2020. And if I were to early terminate the same day, how much will the penalty be.
-She asked me why am I looking at re-contracting, I told her I am looking at number port to M1 as they offer a monthly plan of 30GB for SGD25, as every month I am exceeding my usage. She advised me the penalty to be at SGD120 if early termination.
-She returned my ID and I left.

The following days, I saw a promotion by SingTel which is 25/30GB for SGD25. I called SingTel and confirmed with one of the female agent when did the promotion started and it was on 18/12/19. I told her my unpleasantness that the agent at the Hello Shop did not inform me of such promotion despite the fact that I have the intention to number port to M1 for a similar plan. Ended up paying the early penalty and the miscellaneous fees incurred by M1. She mentioned she will check, and get back to me in 3-5 working days.
No calls received until the 7th and I called SingTel again to demand an explanation, which I repeated my whole story AGAIN.
This time round, the agent by the name of Sharina advised me that she will
investigate and get back to me latest 11/01/2020. No calls received till 14/01/2020.
So on the 14/01/2020, I called in again. This time round spoken to Ann.
She told me there is NO records of my past calls and NO notes captured in the system under my mobile [protected]! Which she claimed my number already ported to M1 and that she is unable to access to any information or records! WHAT is this ridiculous thing going on?

Background of my complaint.

1) The agent at the Hello Shop should be well versed and any on going promotions to be at her fingertips to inform customers like myself who has intention to terminate the contract and patronize other Telco which has same or at least similar plans! This is how to try to retain customers!
If she have done so, I could have saved the early termination fee and the one time subscription fees and all! Most importantly, to have saved the hassle of going to another Telco and Q up. All these are time consuming and costs!
Not only that, my number was initially from M1 and I ported to SingTel cause I always liked the service rendered by SingTel. The MAIN and ONLY reason why I have decided to port back to M1 was cause I did not know ST has similar good plans!
2) Call backs after calls back - promises by agents time and again there will be call backs to address my issues.
None called me back.
3) Last call made - NO records found!

I received my bill past days. And no way am I going to make payment until I receive a satisfactory explanation!

I am expecting a call back to me at [protected] the soonest!

I recently bought a plan from Singtel online store, CIS XO78. In the website, they stated free caller ID and Auto roam if signed using CIS. And website show note10+ will give free samsung bud.

1) But when I purchased, ALL OF THE ABOVE WAS NOT GIVEN.
Misleading customer? Or scam?
2) And I sign this contract with my IC, why is the email under my sister? And I have to go all the way down to the store and get my bill statement
3) billings, there will rebate FOR 24 Month if cx sign using CIS. but why am I being charge with no rebate?

I've contacted Singtel customer service. Took them sometime to give me free caller ID, auto roam, change my email, and waive away the some charges in the bill to cover the rebate part. And regarding the free gift, it's been 2week almost 3. Promised TWICE to call back but did not?
I understand free gift is limited stock, but why didn't the online stock take down the free gift when it's already finished? Trying to lure customer in with fake information?

I wrote in twice, contact customer service 3 times. Singtel really giving customer some hard times.

I am lodging a complaint against a Singtel customer service and manager, Eileen Ho, from Jurong Point Singtel. She was rude while attending to our enquiry and while explaining she did not attend to clear our doubts. I am really disappointed in the service as this is not the first time that we encountered bad experiences with singtel Jurong point. Furthermore, we have few accounts under Singtel and we had never defaulted payment with them. Therefore we are really appalled to be receiving this kind of treatment from her especially she is a manager!

Bought 3 SIM cards ( 1 prepaid + 2 tourist 7days simcard) on October 21.2019. Husband visited me in Singapore for 14 days, and that's why we bought him 2x pieces of 7days tourist card. First card expired after 7 days and then he decided to activate the second card after. Each tourist card has 100GB of data (which is also a lie as it's very slow during the day, and ONLY speeds up starting 10pm) . Advised my husband to download the Hi5! SingTel app to monitor his data usage. He checked it every night before bed, and the last time he checked, it showed " Expiring in 6 days, 97.9GB remained" UNFORTUNATELY, the data DISAPPEARED the day after, and only 1GB of roaming data remains! Called customer service for help, spoke to Mr KaiLo and he was trying to resolve the problem. Yes, he is polite but at some point he loses his patience. I was also told that the simcard will start its validity the moment I buy the card, which is ridiculous ! Never in my life, in any part of the world, where the SIM card activated before inserting into the cellphone. He apologized and mentioned that "I am sorry that you were not informed, when you purchase the simcard". I asked if this is stated anywhere in the user guide, he was not able to provide me an answer. Then he said he will call me back in an hour, and insist that there is nothing much they can do. I waited for 1.5 hours, then I decided to call them back, had to repeat the whole issue again as someone else picked up the phone. Managed to get the female guest service to have Mr KaiLo to call me back. The call back was very upsetting as he insist that there is nothing they can do, however, I confirmed with him again, the number and validity stated in Hi5! App (with the last updated time &date) he said he will check in the system again. It's obviously a glitch in their system! Mr KaiLo called me back again, explained that "there is nothing much we can do, I can only compensate credit which worth SGD30 into his 7days tourist simcard, however this SIM card will not allow him to purchase any data, or I can compensate 5GB of data into YOUR current prepaid simcard" I then replied "no, my husband is a foreigner and he do not need credit to call anyone in Singapore, what he need is DATA WHICH IS WHY HE PURCHASE THIS TOURIST CARD, and I do not need any credit, I just want the data back to his tourist sim" Mr KaiLo then repeated 2x that that's the only option, which I refuse to accept because this is clearly not our fault ! Finally he said he will expedite this issue and call me back in few hours time (which I am losing days as well). I am beginning to feel scammed and cheated by this well known telecommunication company in Singapore.

Damn worse singtel service in the world!
I have walked in to AMK singtel shop to re-register my phone number as I have received few message from singtel, request me to re-register my number. Hence I walked in to AMK singtel shop and asked for help. A very fat Malay guy entertained me and helped me register again. After I back home, I realised my phone no signal at all, urgently called to singtel check what's happening! Singtel officer told me my number has been terminated and need 7 days to get back my number. I forced the customer service to help me check why my number was terminated without notifying me and did not send any message to me as well. The customer service finally told me that the AMK retailer made mistake for the system. Please investigates this case and compensate for my loss as soon as possible!

Hi there!

Recently I have been experiencing a lot of hassle with my singtel accounts.

1) my primary account no was terminated without prior notice or sms reminder on the night of my birthday tried to call back for assistance there was no one in the office to assist me, ended up seeking help through Jamie the virtual assistant where she said the payment was not made, but I was holding on to a receipt of my payment done two days ago.

Prior to these incident I had incurred HUGE bill from singtel because when I signed for a renewal of contract the customer officer decided to do split bill recreating a new bill account which I only got to know 8 mths later when a bill was send to me however I agreed to make the bill althought it was not my fault that the customer service officer decided to do a split bill.

Secondly after having a hard time with singtel I decided to do a portover with starhub called the customer service officer for verifications on how to go abt doing it and was quoted the bill amt to pay .

After making the payment called up singtel to verify for the port over which has not been done CSO Lini says the port over should be done smoothly not to worry having to experience the bad services asked to talk to a manager to verify if everything is ok the manager then suggest that the port over can only be done if all the payment.

And earlier on when I was speaking to the CSO sobi she confessed and apologised that she did not open up my account to view and was just giving advises based on protocols.

Why do you even have a CSO who is inexperienced in the first place and is lazy to open up a customer record to give instructions. Because of their ignorant customers like me are affected.

Hi Singtel,

I've recently received my mobile bill for the month and got a huge shock when I saw that it has amounted to more than $190 due to data roaming charges.

This particular phone line is in used by my grandmother whom visited Malaysia by end of August and had accidentally turned on data roaming on her phone. Granted it was her own fault for accidentally turning on the data roaming option, but she had not used any application that required the data services.

I've contacted your billing department about this issue, and been offered only $19 waiver off the total bill. However when speaking with the customer service officers, the way the reply it seem like they were just following the protocol of answering customer's queries, irregardless of what they say, as if no considerations was giving to each situation. 

I've had pleasant experience with Singtel in the past and believe that the organisation and management cares about every customers. I really hope that a better resolution could be worked out. Thank you.

Date of bill : 24 Sept 2019
Acc No: [protected]

Thanks & regards,
Lim ST