Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Banks Skrill Skrill account restricted for over a month – no response to emails or support requests
Skrill

Skrill review: Skrill account restricted for over a month – no response to emails or support requests

H
Author of the review
6:56 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am filing this complaint against Skrill due to an ongoing issue that has been unresolved for over a month. My Skrill account has been restricted from all transactions, and despite multiple attempts to reach out to their support team via email and messages, I have not received a single response.

The restriction notice on my account stated that instructions for resolving the issue were sent to my registered email. However, the only email I received from Skrill mentioned that a recent transaction with my Skrill Prepaid Mastercard® was declined due to reaching the daily transaction or ATM withdrawal limit. It did not contain any specific steps or instructions to lift the restriction.

Here is the message I received:
“Your account has been restricted for all transactions. Instructions on removing the restrictions set on your account have been sent to your registered email address.”

To clarify:
I have not received any instructions on how to resolve this restriction.
I have emailed Skrill support multiple times and have yet to get a single reply.
My account is still restricted and I am unable to access my own funds.
I am requesting that Skrill provide clear, immediate guidance on what needs to be done to resolve this issue and restore access to my account. If verification or documentation is needed, I am ready to provide it.
Account Details (as required for verification):
Full Name: Hamza Issa
Registered Email: [protected]@gmail.com
Customer ID: [protected]
This experience has been extremely frustrating, and I urge Skrill to take this matter seriously and provide a resolution promptly.

Confidential Information Hidden: This section contains confidential information visible to verified Skrill representatives only. If you are affiliated with Skrill, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More Skrill reviews & complaints

Skrill - charged my credit card 40
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Skrill - hacking / stealing money off my credit card 38
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Skrill - minecraft game charged to my visa 31
Skrill - fraud and misrepresentation! 55
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Skrill - moneybookers ebay 9
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Skrill - money deducted but not received
Skrill - Unfair inactivity fees without notifying me.
Skrill - Security
Skrill - account active but I can not use
Skrill - Customer support.
View all Skrill reviews and complaints

  1. Skrill Contacts

  2. Skrill phone numbers
    +44 203 308 2519
    +44 203 308 2519
    Click up if you have successfully reached Skrill by calling +44 203 308 2519 phone number 71 71 users reported that they have successfully reached Skrill by calling +44 203 308 2519 phone number Click down if you have unsuccessfully reached Skrill by calling +44 203 308 2519 phone number 60 60 users reported that they have UNsuccessfully reached Skrill by calling +44 203 308 2519 phone number
    8%
    Confidence score
    United Kingdom
    +1 (888) 444-1107
    +1 (888) 444-1107
    Click up if you have successfully reached Skrill by calling +1 (888) 444-1107 phone number 0 0 users reported that they have successfully reached Skrill by calling +1 (888) 444-1107 phone number Click down if you have unsuccessfully reached Skrill by calling +1 (888) 444-1107 phone number 1 1 users reported that they have UNsuccessfully reached Skrill by calling +1 (888) 444-1107 phone number
    United States
    +33 173 443 315
    +33 173 443 315
    Click up if you have successfully reached Skrill by calling +33 173 443 315 phone number 9 9 users reported that they have successfully reached Skrill by calling +33 173 443 315 phone number Click down if you have unsuccessfully reached Skrill by calling +33 173 443 315 phone number 22 22 users reported that they have UNsuccessfully reached Skrill by calling +33 173 443 315 phone number
    France
    +49 302 2403 0293
    +49 302 2403 0293
    Click up if you have successfully reached Skrill by calling +49 302 2403 0293 phone number 15 15 users reported that they have successfully reached Skrill by calling +49 302 2403 0293 phone number Click down if you have unsuccessfully reached Skrill by calling +49 302 2403 0293 phone number 28 28 users reported that they have UNsuccessfully reached Skrill by calling +49 302 2403 0293 phone number
    Germany
    +39 645 236 612
    +39 645 236 612
    Click up if you have successfully reached Skrill by calling +39 645 236 612 phone number 1 1 users reported that they have successfully reached Skrill by calling +39 645 236 612 phone number Click down if you have unsuccessfully reached Skrill by calling +39 645 236 612 phone number 0 0 users reported that they have UNsuccessfully reached Skrill by calling +39 645 236 612 phone number
    100%
    Confidence score
    Italy
    +48 221 288 257
    +48 221 288 257
    Click up if you have successfully reached Skrill by calling +48 221 288 257 phone number 9 9 users reported that they have successfully reached Skrill by calling +48 221 288 257 phone number Click down if you have unsuccessfully reached Skrill by calling +48 221 288 257 phone number 20 20 users reported that they have UNsuccessfully reached Skrill by calling +48 221 288 257 phone number
    Poland
    +34 935 452 390
    +34 935 452 390
    Click up if you have successfully reached Skrill by calling +34 935 452 390 phone number 14 14 users reported that they have successfully reached Skrill by calling +34 935 452 390 phone number Click down if you have unsuccessfully reached Skrill by calling +34 935 452 390 phone number 15 15 users reported that they have UNsuccessfully reached Skrill by calling +34 935 452 390 phone number
    Spain
    +7 495 249 5439
    +7 495 249 5439
    Click up if you have successfully reached Skrill by calling +7 495 249 5439 phone number 13 13 users reported that they have successfully reached Skrill by calling +7 495 249 5439 phone number Click down if you have unsuccessfully reached Skrill by calling +7 495 249 5439 phone number 20 20 users reported that they have UNsuccessfully reached Skrill by calling +7 495 249 5439 phone number
    Russia
    More phone numbers
  3. Skrill emails
  4. Skrill address
    5335 Gate Parkway Fourth Floor, Jacksonville, Florida, 32256, United States
  5. Skrill social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 22, 2025
  7. View all Skrill contacts
Skrill Category
Skrill is ranked 55 among 414 companies in the Banks category
#53 ABSA Bank ABSA Bank #54 Sallie Mae Bank Sallie Mae Bank #55 Skrill Skrill #56 ABN AMRO Bank ABN AMRO Bank #57 Citi Mobile® Citi Mobile®

Most discussed complaints

I cant access my account I can't help, from humans at skrill, 4 days of ai is not helpful
1
(opinions to this review)
Skrill Alternatives
NedGroup Investments 1 review Ablaze Info Solutions 1 review Varo Bank 50 reviews Credit One Bank 427 reviews Bankwest / Commonwealth Bank Of Australia 13 reviews