Sleepme
Reviews and Complaints

I placed an order on 5/24 for an Ooler sleep system and have not received the product or any communication from the company. Since the date of my order, I have reached out to them on numerous occasions - through email, through their help mechanism, and by phone. I receive an automated response to the email and help requests that says that they will respond in 3-5 days and then no response is provided. I paid the merchant more than $1,300 for an Ooler sleep system on 5/24. I received automated emails associated with the order on that date and have not received any communication since then and have not received the product. I'm concerned that the company is either out of business or on their way out of business and that the lack of response is intentional. All they need to do is simply respond and provide clarity around shipping time frame and/or cancel the order. I would encourage anyone to strongly consider an alternate vendor as it is apparent that there is no opportunity for any form of customer service.

Still haven't received my purchased order 6 weeks out. Ooler Unit with Weighted Blanket. Order # XXXXXX. I purchased my 2nd Ooler Unit on July 31st but this time instead of the cooling pad I purchased the cooling weighted blanket. My first unit that I bought in May only took 2 weeks to get to me so I was surprised not to receive it by mid-August. I emailed asking for an update. It took them almost a week to respond back to me where they said the "target" shipping date for my item was August 22nd. I gave it 2 more weeks and asked for another update. They said that the chiliBLANKET was on backorder and it wouldn't be shipped to mid-September. Checking the website at that time, I would've thought that they would've stopped selling the chiliBLANKET with an "out of stock" sign but no, they kept on and are continuing to sell them. Along with their consistently moving the "goal posts," their customer communication is incredibly inconsistent where they respond to a negative Facebook post right away but take a week to respond to an email.

We placed an order on June 6th for a king sized We dock system. I contacted the company on 6/16 to ask if its shipped. We were told that the systems were back ordered (that was not disclosed at the time of purchase and the website stated that all orders would ship quickly) and that our system should ship the following week. I got an email on 6/23 saying they were set to receive an order of the docks and ours would ship the following week. Once again, it didnt ship. We contacted them again and they said it had shipped but did not provide a tracking number. We called again on 7/13 and got a tracking number. The tracking number said it shipped 7/8 would be delivered 7/20. I tracked the package again on 7/14 and the new delivery date was 7/23 and it said package exception It stayed that the label had been damaged and replaced. Our package has been in the same place since 7/14. Every time I contact them, they basically say that its shipped and there isnt anything they can do about it. They havent offered any resolution and said we could return it for a refund if wed like. Well, I cant return it if I dont ever receive it.

Deceptive sales practices Order Date: 6/16 Order #: XXXXXX Product: Ooler Sleep System Half Queen / me AND Clyde Protection Plan x 1 Payment amount: $714.42 Payment method: Credit Card This company continues to post false information concerning their shipping. I ordered an Ooler Sleep System, which was supposed to ship in "1-2 Business Days." After a week of no communication, I started to wonder what was up. After searching the internet, I finally found out two crucial things. 1. Orders haven't been shipping on time since March, and customers have waited up to 80 days to receive their product. 2. Customer service is completely overwhelmed. Folks who had order questions, product issues, and warranty claims aren't able to contact anyone for weeks. The website continues to display that everything is fine. They say orders are unimpacted by coronavirus or other obstacles. It's been three months since these issues started. The site has been updated multiple times to promote sales, but never to represent the reality of the situation. It speaks volumes when a company acts this way. I cannot trust this company, its products, or its service.

Charged in full several weeks ago, as far as I know, thepthe has not even been shipped. It is my understanding that e-commerce companies cannot / are not supposed to (it might even be against the law) to charge an e-commerce customer for a product which the company has not shipped yet (Amazon doesn't charge until shipping, and I've been told by companies, when I've asked them to charge me early, that they cannot due to some laws). Well, it has now been 2 weeks since buying their product, they've taken the full price out of my credit line, and is not pending, and the company has not shipped my product (or if they have, they have not followed their own order confirmation page, which says they'll send me an updated upon shipment). Before Chili cites the current times as an excuse for blatant disrespect for my time and money, Chili has completely failed to communicate with me up to this point, and has given me up to 5 day lead time on communication, which is unnaceptable in my book (Amazon gets back to everyone is 1 day), and other smaller businesses have taken it upon themselves to be up-front with their communications (something Chili has dropped the ball on, leaving your customers completely in the dark).

Potential fraud. Product claim issues. Refund issues. This company is the USA company which has a brand 'Chili Technologies' sleep products. I ordered from their website. Following this order I received an email stating the product was out of stock. I immediately tried out the product as my roommate had ordered it also in a different size. It was not effective. The product did not work for him or for me. It did not go below a certain temperature and the extra cost of having an app to regulate and set the temperature before and during sleep did not work either. Because of the out of stock bait and switch and the ineffectiveness of the product I cancelled the order within 24hours of making it and received a confirmation of the cancelled order and would be refunded 100% within several days. On top of this, the company was making claims that it was a solution for military and other professionals facing either operational stress or post traumatic stress. As a 100% disabled veteran their making claims without any scientific backing is essentially fraud. Lastly, this product was sent to me after the cancel and was returned by the post office as not received/accepted. To date, over a month later, I have still not received a refund. Poor product, poor customer service, and questionable fraud for Chili Technologies products and business.

This company has not addressed an allegation of fraud regarding my personal information and I am concerned for the ongoing safety of my information I ordered an item online from this vendor on 12/12. Several days later I received a notification email that to free pillows has been shipped in my name, with my email and cell phone number, to an address in Los Angeles. I reported the issue to ChiliPad on 12/19 via online chat support and they said the "orders were legit" and hoped I was happy with them. I explained this was fraudulent activity and that I did not make this order and did this person now have my personal information? They said they would have notify a supervisor, it was the weekend so there was nothing they could do, and someone would get back to me in 24-48 hours. When I heard from the supervisor they reiterated the purchase had been made through the site, no fraud was detected and enjoy my items! I again told them my concerns about this breach of my personal information and can someone please investigate this! Finally someone said that my information auto-populated for someone with my same name? The address these pillows went to in my name is in the MacArther Park area of LA, and I am very concerned this person now has my personal information and this company has done nothing to resolve this or escalate it this issue so I am filing this report.

I got an Ooler for Christmas 2021 and it worked for maybe a month before it leaked all over my floor- we are talking mildew/mold. I sent Unit back and received a replacement about a month later, this one also failed- I went through 4 additional replacements, some that didnt work at all out of the box, some that leaked, one that smelled like fire as soon as I turned it on. My latest one cant heat or cool- ambient room temp was 68 and it couldnt cool below that at all, also constantly says its low on water even though its so full I cant add anymore. for the roughly year and a half that I have owned an Ooler its only worked less than 3 months. We are also military overseas at a DPO location and with shipping in states taking a month or more and receiving numerous faulty units I dont have much hope. I just want a working system, be it the Ooler if they fixed it or the updated dock pro that looks like it may have solved some of the issues oolers seem to have, hoping it is dual voltage like their other products as that was also a big selling point for me. I really wanted to love this product but it seems they have no quality control or customer service (always got response at 3 am and representative seemed to only have a script and not understand English well). I believe they know they have a faulty product but keep selling it and not fixing it, and that their actions amount to fraud and unfair and deceptive trade practices. They claim they will make things right but never do

It has now been 12 days since I have submitted a request for a return authorization order: XXXXXX for the Ooler purchased with no response: 4 request This is the 4th request today on June 4th. It has now been 12 days since I have submitted a request for a return authorization (order: XXXXXX) for the Ooler purchased on April 24th and received on May 8th. I have submitted multiple requests on your site and emailed and called and left a message on the number found for Chili. It's been well past your mentioned SLA estimate of 2 days. Now the email return from my 4th submission the SLA message says 3 to 5 day reply back. I received the Ooler (paid total of $654.36) on May 8th and it had water and a few scratches and I notified them and they replied back; I had to furnish photos of the scratches. They gave a slight refund for the scratches of $32.72 on May 13th for the inconvenience. Then I wrote back as the temp would not get to the temp I input, they said precool and I said I would continue to try. However, on the 18th (May 24th) day of trying, I emailed back same email chain with Emily S: saying I decided to return the Ooler with no response afterwards. I then entered the request on their site 3 additional times as I have still not had a response via email or call back as I left a message on the number: XXX-XXX-XXXX with no response. Then today I called the customer service number XXX-XXX-XXXX after holding for 20mins automated said all agents are busy and hung up. I have attached screenshot of email attempts and generic reply message for SLA replies.

I bought a Chilisleep system on 11/11. In over two years, I've sent it for repair/replacement 12 times. Many replacements arrived broken, requiring more replacements. Each took 2-4 weeks, leaving me without the product. My warranty expired in November, and further service costs $129 plus shipping. With the history of failed repairs, I'm hesitant to invest more. The customer service, particularly Taniza, was unhelpful, emphasizing waived shipping fees in the second year, despite only the first year being covered. I was offered a refurbished Ooler system or a 5% discount on a new one. I'd prefer a full refund, as the product was seldom usable for more than six months at a time. I have a detailed timeline with RMA records and can provide emails for each RMA. Purchase and RMA dates: 11/11 - Ooler system, 11/16 - first RMA, followed by multiple RMAs until 1/14/2022.

Abysmal customer service. Not shipping products, deceiving or non-existent communication, not answering refund inquiry. I ordered a "chili blanket" from this company back in June. On the online product description page, in unobvious font, it said the product would be shipped in August. Nowhere in the shopping cart, receipt, or email confirmation was a estimated shipping month or date. I never heard from the company again, except for spam emails trying to sell me more products. On August 24th I emailed requesting a shipping status. They responded telling me that my order would be shipped August 30th or sooner. I never heard back, so I emailed them again on September 4th asking about the shipping and inquiring about a refund. They emailed a generic response that did not address my refund inquiry. The email said that they were shipping units that week and the following week. I never heard back from them, so I emailed again on September 20th inquiring about a refund and the ship date. In addition to all these issues, this company provides an unusable ability to rate the service. On September 11th, I received an automated email that I could rate their customer service. On September 13th, I selected the link "Bad, I'm unsatisfied." The link sent me to an error page that said, "This request is now closed. Unfortunately, that means the ticket can no longer be rated." They could not even give me a few days to rate them. I have also noticed that the company has started automatically filtering the reviews on their website from highest to lowest rating. In August, their reviews were organized from most recent to oldest. They were receiving a lot of bad reviews, so I believe that they changed the filtering in September.

Chilibed order from 05/25 has not arrived and no response has been receieved from my inquiries. I ordered the Chilibed from the Chilibed website on 05/25. My order number is *** The purchase included the Ooler Sleep System for $1124.25 (after the discount off the original $1499.00 price). I also purchased a Clyde Protection Plan for $99.99. My total investment was for $1297.70, which was charged to my American Express Card on *** 25, 2020. When I received the confirmation email (attached as a PDF), I expected a timely delivery of the bed, and somewhere (but not in the email), was led to believe that the bed would be delivered on June 10. Since we were moving from NC to MD, that June 10 date coincided perfectly with the move, and we were ready to received the Chilibed on June 10 - except that it did not come. On June 12, I sent an email through their automated system and received the input that response to that email would likely take 3-5 days. I sent another request for information and a phone call, and included the order confirmation email (the same one as the attachment to this report) on June 15. I have yet to hear back from either request for information. I have tried calling the Customer Service Number to inquire, but there is only an automated response stating that they are not taking calls at this time. I had to hunt down a number online through the Complaintsboard.com just to find a number for Customer Service, but even the customer service phone number is routed to that outgoing automated message. In short, there is NO response to my inquiries about my (near) $1300 investment. At this point, I am concerned that this bed is even available. Additionally, Chilibed's unwillingness to respond in any way or make themselves available for basic Customer Service is very concerning. I will be requesting a full refund. Thank you for your assistance in recovering these funds. Best regards

I filed a return request for the Ooler Half Queen sleep system and it's been over a week and I haven't heard anything. It was $800, I expect more. Problem Date: 6/12 - Present Purchase Date: 5/26 Product: Ooler Half Queen Model Number: OOLER Serial Number: XXXXXXXXXX Payment Amount: $763.66 Payment Method: Chase Credit Card Support Ticket Number: XXXXXX Issue: I was sold on this by *** rave reviews. He hyped it up a lot and set very high expectations. He described it as "the single product that has changed my life and those of the millionaires and billionaires I've interviewed". With that kind of reputation, I was expecting a lot. I purchased the Ooler half queen. It is an expensive product at around $800. This made my expectations even higher. I was expecting this to solve all of my temperature related sleep issues and I didn't think I would need to open a window, use a fan, or use an AC. However, I was quickly disappointed. I tried it for 1-2 weeks and it didn't do much. I would let it pre-cool, for 1-2 hours, at the lowest temp, before bed. It would be cold when I initially got in bed, but once I was laying on it, my body temperature overpowered it. It never really did much. Worst of all, I'm trying to return it and their customer service is awful. I would be really upset if I was stuck with a large sunk cost. It's been well over a week since I filed my return request and I haven't heard anything. Their phone line is useless. They refuse to put on the phone with an agent and instead send you a text an online help article to read which says to file a return request. I've already done this and it didn't do anything which is why I'm calling. A premium and luxury brand like this should have topnotch support, even during a challenging time like this. Other people have complained about this. I filed an initial support request on 6/12, but didn't get a ticket number for the request. I filed a second support request on 6/19 and this one was given a ticket number of XXXXXX. I really can't afford to be stuck with a loss of roughly $800 to this. Any help would be greatly appreciated, thank you! Best

Newly purchased Chilipad began beeping at night. Emailed and called Chili Technology and never received help. I first contacted ChiliTechnology on May 16 due to my brand new chilipad motor beeping in the night. The other motor we received (for king bed you receive 2 motors) works fine and does not have any sort of beep. Several days later (May 19) I received a response saying to test the floater and see if it was sticking. If it was not sticking, then email the serial number on the motor and it would be replaced. The floater was fine so I emailed the serial number. Since then I have sent more emails asking for follow up. I have only received a couple automated replies saying they're sorry it's taking so long to respond but they are experiencing a high volume of emails and should be able to reply within 2 business days. I have yet to receive an email or call back to address the problem. I sent emails on the following dates: May 16 May 19 May 25 May 26 May 29 May 30 I called: May 30 June 3 The first response automated I got on May 19 was: "We got your message and we're on it! Due to higher than usual ticket volumes we are experiencing a longer turnaround time than normal. Response time is estimated two (2) business days for messages received during regular business hours (M-F 9am - 5pm EST). Thank you for your patience while our team works diligently to get to customers messages in the order in which they were received. If you forgot to ask something in your original message, you can just reply to this email to add anything you like. Sleep well, Chili Customer Support Team *** The only non-automated response I got on May 25 stated: Hi ***, First, let me apologize for the delayed response. We've received a higher than usual volume of e-mails this week and we're working our hardest to get to everyone in a timely manner. Thank you for your patience! Check the float to see if it is sticking. To do so, push down on the float a few times. If this does not resolve the issue it will need to be repaired/replaced (which ever applies per purchase date). See attached picture on where the float is located. If that doesn't work send over the serial number from the bottom of the unit and we'll get it swapped out for you ASAP. Sleep well, Jack Sleep Optimizer Customer Service *** I did exactly as asked and have only received automated responses and no one has followed up with swapping the product, as Jack, the customer service representative, promised. Original Order #XXXXXX Order Date: April 28 Serial number on motor: XXXXXXXX

Purchased pad on 5/17 #XXXXXX. Heated up room, company stringing me along for return, got CC involved. RMA-XXXX XXXX XXXX, received by "RA" 7/23. I purchased pad on 5/17 off their website order #XXXXXX for $594.15. It heated up my room by 6 degrees, I measured! Plus the pad didn't stay very cool during the night. I emailed them chatted with Shontel B on 6/29 for help online. When I asked about returning item, she disconnected chat. I submitted transcript of this. I emailed company wanting to return this defective item (they have 90 return policy). Kept getting strung along ( I think they were trying to run out the 90 days) ...I finally disputed with my CC company BOA. Within 6 days of this, I finally got a response from company with RMA and return label etc. I boxed item up (took pictures, my Mom had a bad feeling since they had been so sketchy). I took it to FEDex on 7/20 at 5:10 pm. It was signed for by "RA" on 7/23 at 10:11 am in Morresville, NC. My cc had reimbursed me, the company had their item. I thought it was done. On 9/11 I get an email from my CC company BOA that they have closed my dispute and given the $ back to the company! I was stunned! I called and they said they had to close it (Govt timelines) and that they had sent me a letter saying they needed more info?! I said I didn't get any letter. She said when I get the letter I can provide the records they need and take it to a Bank of America branch and they will fax it for me. BOA sent the letter on 9/9 (I have the postmarked envelope) they closed the case on 9/11 I received letter on 9/14! I took needed proof on 9/14 to my local BOA and they faxed it for me. BOA reopened the case on 9/15. Within the letter they sent was correspondence with Kryo and they said the "spoke with me several times all she kept saying is just tell them I want to return it. We offered to send out a replacement she refused" This is a LIE! No one ever "spoke" to me, no one ever offered to send me a replacement. They strung me along took days to a week to respond, then would forward me along and also disconnected from chat when I inquired about returning. Now today, I call BOA to check on status, they say Kryo "Chili" is saying I didn't return it! They are lying again and again I have proof. I have submitted photos of return as well as the tracking, emails, chat transcript, purchase info and the serial #XXXXXXXXXX. Model 999. I noticed today they now have a phone # on their website. In the months prior, there was NO phone # listed. You were at the whim of the site chat or email, that's it! I have never submitted a Complaintsboard.com complaint, I hope you can help me. I honestly have never been treated this way by a company, and I am very disappointed in my cc company as well. Thanks for reading.