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I purchased a Sleeptronic basic mattress which had a 20 year warranty. Within a year it was horrible. I returned it to place of purchase. They gave me a small credit towards purchasing a "more expensive" mattress stating that it had to be used towards the purchase of another Sleeptronic set. I added an additional $500 for the Angels Dream set.
Before 6 months was up, this mattress was also horrible. It sagged down the middle, making you roll when lying down. I again contacted the store only to learn that they no longer carried the Sleeptronic brand.
Upon contacting the Sleeptronic company, I was instructed to ship the mattresses to the company in Texas for repair. Do they realize how much it would cost to ship a mattress set? Obviously not. Stating that I shouldn't have to be out additional money, they refused to help me or take my calls.
I filed a complaint with the Texas Better Business Bureau against Sleeptronic. After 13 months of waiting for help, I contacted them only to learn that they also couldn't help me. They stated that the mattress warranty clearly states that Sleeptronic is only responsible for repairing, not for shipping, and that the repairs themselves are not warranted. If 2 days later I had the same problem, I would again have to pay to ship mattresses to Texas.
Does anyone else agree with me that this is ridiculous? Before purchasing mattresses, read your warranty and avoid any company that is not widely know by consumers. Otherwise, you will end up with a cheap mattress at an expensive price only to be stuck with it after it goes bad.
The complaint has been investigated and resolved to the customer’s satisfaction.
IT DOESNT MATTER WHAT BRAND OF MATTRESS YOU BUY, TRANSPORTATION IS NOT COVERED BY ANY MATTRESS MANUFACTURER. SEALY, SERTA, SIMMONS OR SLEEPTRONIC. COMFORT ISSUES ALSO ARE NOT COVERED UNDER ANY MATTRESS MANUFACTURES WARRANTY EITHER.
ALL MATTRESS WARRANTYS ARE LIMITED TO DEFECTS IN MATERIAL AND WORKMANSHIP! NOT BODY IMPRESSIONS!
THE RETAILER YOU BOUGHT YOUR MATTRESS FROM IS NOT OBLIGATED TO PAY FOR SHIPPING YOUR MATTRESS ANYWHERE. IF YOUR THAT UPSET ABOUT IT, ASK THE RETAILER TO GIVE YOU YOUR MONEY BACK! IF YOU HAD FLIPPED AND TURNED YOUR MATTRESS LIKE YOU ARE SUPPOSE TO, YOUR MATTRESS WOULD NOT BE SAGGING. QUIT BLAMING THE MANUFACTURER AND BLAME YOURSELF!
Sorry Bittsy but u are wrong. I also bought a sleeptronic mattress set- 599.00 plus tax, within 6 months the center was sagging. We tried rotating, turning end from end, nothing worked. I live in texas but they also told me I had to ship to them. What kind of business is this? I have tried contacting someone by phone, no luck. These are the worst mattresses I have ever owned.
I bought a sleeptronic mattress from marks spa and furniture, it also sags in the middle. I was told they will not give me my money back so I can buy a good mattress, guess I'm stuck with this one . Ive only had it for a month. really bad business.
This is the worst mattress ever. They won't do anything to make it better.