Sobakawa Cloud Pillow
Reviews and Complaints

I purchased a queen size pillow and the middle of the pillow went flat(loss of beads in the center section)

we order pillow today, they said its was one price, turn out to be 63.00, im turning them in to bbb,

By the way, do you have the phone number of that scammer? Could be the same person who called me. I reported that scam at http://www.callercenter.com and guess what? After 2 days, I got 5 responses to my post from people who got similar calls and were almost scammed.

I'm sorry to hear about the trouble. I know how you feel, I've been there. Got my credit card stolen once, too. And before I knew it, I got a lot of charges on it already. And disputing is something I don't really like. Frustrating process.

Well, it's a good thing that you found out about it early and changed everything. And thanks for sharing this information on this post. This is really helpful.

I too was overcharged and getting in touch with these crooks is impossible. I have learned my lesson this time!

I am still fighting to get my money from them. This company needs to be put out of business AFTER giving us all back our money. Calling doesn't help because they don't know what they are talking about.

I just got off the phone and I also thought 26.00 for two pillows would be ok. Then at the end of the automated call they said my total was 149.00! No number to call and no way to speak with a real operator. Stay clear this company is a rip off. Now I have to spend the morning disputing the bill!

They are rip off artists of the first degree. I am still trying to get my money back and this all started in June! I am in contact with ABC news here in San Francisco.

The phone number to call to change the order if it's incorrect is [protected]. I placed the order 2 days ago and was told by the automated system that i was being charged 63.83 instead of the 32.89. Once my order was in the system I called the number above and they were able to correct my order prior to my card being charged. I suggest calling them and getting your refunds if they have already charged you or getting your order corrected.

I ordered this pillow as well and was also charged for an additional pillow that i did not authorize. when checking the status of the order i found a link to cancel. I cancelled the order but I'm not sure if they will cancel it because obviously this is a very shady company. I now have to monitor my account and make sure it is not charged and if it is i will have to dispute the charges. What hassle all because some companies cant be honest.

The number I have ben using is [protected].

You are absolutely right. There is no way to contact them until after the funds are withdrawn from your Bank Account/Credit Card. The link (that is suppose to allow you to contact the company) that is on the email "order notification, " doesn't send your message to a person. You receive a response a couple days later saying that you have to go through various channels to get ahold of anyone. It is impossible to get through because they don't give you an order number when they send you the email. The Company is a scam, and the products are toxic and leach a strong chemical odor that doesn't go away and left me with a migraine for 5 days. The micro air beads are made from a petroleum product that is very toxic. The label on the product explains how toxic the product is. Too bad they don't let you know what the air beads are made of prior to ordering the product. Anyone, who hasn't received the product should be thankful not to be exposed to the fumes. It is wrong that the company misrepresents the product and has shaddy business practices that prey on people who are attracted to the payment plan or the promises of the experience of "sleeping on a cloud of comfort." The product doesn't deliver what it promises, and it cost me $195.00 for this 90-day free trial period. Yes, you also have to pay to ship the product back. It is over $100.00 from where I live in USA.

I ordered the Side Socket buy 1 for 9.99 and they give another just pay shipping n handling, that wasn't a problem, the problem i did have is after i placed my order then they asked if i wanted to upgrade i chose not to n then it kept giving me these different offers for different products i said "No thanks" to all of them..when i finally get through all of that they let me know my order has being processed..Cool..Not so fast..I go to my e-mail and i have a paper that says my order is being processed but it's for the upgrade which is like $30 and s&h is like 12.50 add tax and i'm looking like almost $50 for something that originally started off as $10, so I'm like another poster..If u can't get it out the store or a reputable website (meaning one u've dealt with previously) DON'T BUY IT!

I now have over 6 different phone #'s to call to supposedly resolve the problem with my order and still haven't had any luck! A simple call to place 1 order is now turning into hours on hold with computers or rude people, like I have nothing else to do! Never again, if I can't find it in a store then I don't want it! BEWARE EVERYONE:Those tv commercials are designed to confuse and manipulate you, just ignore them!

The exact same thing happened to me! I too also decided it was just what I needed to prove to myself why not to order stuff off tv ads! This is so frustrating and is really disgusting they can get away with this kind of scam! I bet when I do receive my pillow it will not be as good as they say! When I did finally get to talk to a real person, they were very rude and not helpful at all and for what it was worth I told them what I thought of their company and they didn't care at all!

THIS IS CRAZY IVE HAD THE SAME PROBLEM. ORDERING ONE THING AND BEING CHARGED ANOTHER PRICE.

I agree Kathleen, I had the worse experience with that company. Never received any refund amount they promised although I paid to have everything shipped back. It has been several months so I am not expecting any at this point. It is a total scam. We are only a few who actually made the effort to complain. I know personally of another person that just had to keep the product they are not able to use as they could not afford to ship it back. I question if Art is the gentleman's real name. It does not seem like he was very helpful as you still had to pay a ridiculous amount to receive absolutely nothing useful. I hope you have better luck in getting compensated for your lost funds.

Here is the number [protected]. After many calls things are still not resolved although i just spoke wit a gentleman named Art and he was very helpful. My order came to a whopping 275.57! Once you give your card number to them you are screwed. And that 7.95 s&h is a joke. My first call I was told that it was actually 75.00! It cost me 41.00 to send everything back. That makes no sense. Then today I am told by Art that it's actually 69.00 and it is just a charge!

Yes, I agree. That company preys on people who have sleep/pain problems. Even the infomercial is on in the middle of the night. I was never reimbursed for the additional pillow order I didn't place as the Customer Service Representative said I would be. They overcharged me as well. Certainly charged more than they said they were going to. Even the Return Receipt says at the top Free 90-day money back guarantee. Then in very small print it says, except shipping charges. No where was I warned of the high cost of shipment prior to making my purchase. As I am on a limited income due to illness, I was attracted to the extended payment option. Another reason I believe they prey on people who can least afford to pay money out for something they can't use and many have no resources to go after them. Thank you for posting. I had printed out all the information from the website and my documentation to send to the Better Business Bureau and another complaint to the Department responsible for approval of products in the USA as I believe this product, with the air beads, is very toxic. They don't tell you that either until you get the product and read the attached label. I was so stressed and exhausted I hadn't sent anything in yet. But now I will as maybe other people will not fall for this scam.

i ordered 1 pillow for 19.95 and get another pillow free i went threw the order process an they charged my cc 139.35 what a scam i found its better just to go to wall-mart people beware of these scaming companys

This company is a total scam. If people don't post complaints the issues won't be resolved. I had the same problems and more with this company overcharging, placing unauthorized orders, etc. They are also hard to get ahold of. I was on hold and disconnected several times before I reached a Customer Service Rep. She was less than helpful, but did agree to reimburse me for the purchase I had not made. I am still waiting.

guys the # you can call is [protected] I just called for mine, and they seem to have it fixed, the will tell you that their system is down, which is another scam by it self, and this company is called Nation Express, so they will also put you on a long hold, but if you want your Total adjusted I would suggest you wait for the call.
Thanks
ART

I orderd 1 sobakawa pillow on the phone, and they said my total amount that i owed, I t was the price for double or other things I did not order.I went on line to check my order and to correct the order, I could not, or even call them.

I purchased 4 of these pillow and only received 2 of them and the one that I received where really little and not very comfortable.

the best thing to do is cancel your credit card right away.
and get a new one. they are no where and I have traced them.
and do it right away and always check the product comments before you order.
Do not order if you don't have information about them.
Thank you

all the above has happened to us also, it seems they should be arrested and put in jail for hurting people. they must not work for a living, and go around taking others money, maybe we should all go somewhere and buy these pillows(walmart has the one for the 20 dollars) and then we can sell them for 130 and make our living like that. these people should be in jail. they are liars and whats being done to protect us. i will NEVER order off TV again as long as i live. Thank you

i say the last thing you need a twenty dollar pillow

I agree with all of your folks! We ordered just the one pillow and the free one and then they hit us with a DOUBLE price then said thank you and hung up.. No phone number, No nothing. We called and had our Credit Card stopped and cancelled. We reported to our Credit Card Company what happened and they are filing a complained for fraud. We are trying to rebuild our credit after my husband having a heart attack and I had a stroke, then he lost his job. So needless to say we lost our house of 15 yrs and this is the last thing we need.. What a sham!

The same thing just happened to me this morning. I thought that I was purchasing 2 pillows for $19.99 plus $7 shipping. The call was all automated and instead of my final price around $30, they charged me $102.97! There is no way to contact these crooks and i feel like an idiot for not being more aware. I will not know until Monday if they have taken even more money. Since the ad was on television, I felt safe.

Wish I would have got on this website BEFORE I placed my order with this company! I ordered over the phone also, and was asked all the same questions as the previous disgrunteled customers... My total should have actually been $35.89 and I was charged $63.83! I did the math like 5 times and still wasnt adding up to what they said my total actually was... I tried calling the number back thinking that I would be able to speak to a representative... That was a no go as well... I much like everyone else on this site am disgrunteled and beyond frustrated, when ALL I wanted was a couple of good pillows for a better nights sleep! This is totally bogus! I stumbled upon a website prior to this one that asked if I would like to file a complaint and I plan to do so as soon as I finish with this! I strongly advise anyone looking to invest in one of these pillows to try something else because ANY company that is going to rip off their customers is not a company that I am willing to give my hard earned money to! Thank you to all of the previous people for getting the contact info on this page for others who have been screwed by this scam as well!

I too ordered two standard size pillows and they was shipped and charged as agreed one month later i saw a charge on my credit card statement for 105.88 and i was wondering what it was, they had charged me for another order that i did not place and i tried cancelling it only to find out they said it was already shipped out so they said i would have to wait til i received them and send them back, this is not a professional way to do business with unauthorized transactions and the package insert enclosed also says that this pillow is flamable, shouldnt it be against some kind of law selling a pillow that is so dangerous and these charges they charge without your permission, shouldnt they be something that can be done about it. ive tried telling them i didnt order them but all they say is i have to WAIT TO SEND THEM BACK, this is an outrage concerning their selling practices, they need a class action lawsuit brought against them, that miught straighten things out from these kind on busineses or so callled business.
sincerely yours
G Lane

@ concretegurl3 thanks for your post. I was granted a full refund after a short 5minute conversation with only 2 reps. My call was answered after only a few seconds. This is company is a complete RIP off.

I cant even find a customer service number to call or I would cancel my order and just get them at Walmart! No shilling there! And i wouldn't get scammed! I paid for two and they only sent one!

Ok guys, same thing happened. Ordered off of TV, no operator, charged my $100, etc, etc., I went to website, emailed National Express inventors as there is no contact info! hahahaha, so ridiculous.
Here is there response and contact info. I hope this helps everyone. I did get a call to up sell some budget savers crap but I said no to the $1 initial buy in. They are crafty! Gotta listen to every word...

FROM NATIONAL EXPRESS inventors email that I received.
Please contact our customer service department at [protected] if you have not already done so.
Thank You
National Express Inc
2 Morgan Avenue
Norwalk CT 06851
Ph: [protected]
Fax: [protected]
Email: natlexp@aol.com

The same thing happened to us. Ordered "1" pillow got tot he end of the automated call and it said total was $115.77, than an abrupt "GoodBye!" That was a Friday and could never find a number to get ahold of a real person...Then I received a call the following Monday... and the women said that the order never went through so I re-ordered and was told the correct amount of $36.89, then just now checking my bank statement online the $115.77 shows being charged! Grrrrrrrrrrrrrrrrr! Thanks for the number I am going to try that... I have already emailed my bank and told them to stop the charge and dispute it!

You call your bank or credit card company and file a fraud complaint!
This type of sale method is planned, deliberate and let me guess you were all on the phone with Jane Smith who has a very heavy non-American accent...they can do this because the call centers are overseas and thus our laws do not apply to them. They maintain being in business here because you the consumer might just see it as too much a hassle to return the item sort out the mess or do anything about it, only a certain percentage of the calls are treated this way..it's all about sales and our laziness to balk over "small charges".
I'm dealing with the same thing from the 30 second smile company...strange they use the same order centers as Sobakawa...RETURNS ARE SENT TO National Epress c/o FosDICK Corporation 26 Barnes Ind Rd N Wallingford CT 06492

guys the # you can call is [protected] I just called for mine, and they seem to have it fixed, the will tell you that their system is down, which is another scam by it self, and this company is called Nation Express, so they will also put you on a long hold, but if you want your Total adjusted I would suggest you wait for the call.
Thanks
ART

what # did you guys call to complain, can you please share, the # I have is [protected]

Same thing happened to me, and in 2 days I can not find any contact info, all I am getting is recording, no live support I think I will have to dispute this with the Credit card company, and I think this company is total scam
Thanks

Still getting charged $29.95 a month after cancellation. How can this be remedied?

Thanks for your comments about the Sobakawa pillow. I went to their website to order, but something made me pause and check out this complaint site. Thank you for opening my eyes and not by credit cards. i am going tomorrow to Bed Bath & Beyond to get one from them. I know if it isn't any good they will gladly refund my money. Remember that old saying: 'let the buyer beware"...

Go to it Graham, if you that close, and let them know what kind of rip off company they are!

I just went to order the pillow for 19.99 as advertised on TV. The automated system (no humans at all) took my order, immediately took my credit card info and then asked me if I wanted to buy every pillow they make. I declined each offer which the system supposedly acknowledgments. When finally got to the end, it told my total was $189 and immediately hung up. There is no way to get a human on the line. What do I do? I was expecting $20, not $200! Their address is in Norwalk, CT where I live. Should I go there and start hell? If anyone out there has some advice, please let me know.
Graham

You will never be sorry your bought it. I only wish I had got the larger one, although I like the one I got. It gives a good nights sleep.

Thank you all for the comments. I was going to buy this pillow from the web site, but after reading the horror stories, I too will go to bed bath and beyond.

I purhased the sobakawa pillow and was charged twice. when I returned all of them, i was only refunded half of the #75.00 they charged me. When I called, I was told they charged me $32.00 for processing and handling. You have got to be kidding me. DO NOT BUY FROM THIS COMPANY. TOTAL RIP OFF.

The only good thing I could say about this TV company, whoever they are...buyer beware! Go to Bed Bath and Beyond, and save yourself a lot of grief.
I like my pillow, and can't go to bed without it. Traveling, it's just the right size to put in the luggage and take with you. Nothing like your own pillow in a hotel, or anywhere for that matter.

Thanks for the warning, was all set to buy. Will check @ Bed and Bath thanks for that tip as well. BlodgettfromO.U.

I ordered from the internet ad. Buy one, get one free. It was suppose to be $19.95 plus shipping. When I received, I was suprised to find 2@$19.95 plus shipping. The total was shocking. I went to Bed Bath and and got mine for $19.99, I canceled the order.