Leeds Mattress Factory’s earns a 4.4-star rating from 7 reviews, showing that the majority of customers are very satisfied with their mattresses.
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terrible mattress, deceptive practices. "wolf in sheep's clothing."
Purchased Mattress in August of 2018. I have Congestive Heart Failure and Suffer
from severe Back and Body Pain. I told Mr. Neil Leeds this. I wanted a Firm Mattress,
he encouraged me to purchase a Med. Firm Mattress. The Mattress is Defective and
terrible to sleep on. I cannot sleep comfortably at night on the Mattress. Thank God
I have a second Bedroom. Neil told me that I could return the Mattress on the day that I
purchased it. I Had a witness with me that can confirm my conversation with Neil. I
should have followed my first mind and refused to do business at his store. "I commented to him and my guest that there was no Customers in the store for the
two hours we were there. I now know why. I read some of the Customers reviews
on the Internet and they experienced some of the same issues with this store. He
moves around from locations to locations defrauding people. Thank God I only
spent $500.00. Many people spent $3, 000 for Fake Mattresses at his store.
no one i can complaint to about a bad mattress they sold us.
Not more then two years we bought a $3000.00 mattress and in the pass six months my husband and i have been sleeping on the couch since we been having back paid every time we do sleep on that mattress. I have called several time to ask for a manager to speak with and no one will call me back. The bad part is that i continued to make payments and it's not worth it. The mattress is so heavy to turn every month the way the state to make it last or break evenly. This thing is a junk and i want to get some money back and return it to get a better one or some new coughes since the one we have, have turned into our new bed...
The complaint has been investigated and resolved to the customer’s satisfaction.
Leeds mattress stores = frauds!
I have now spen t $1000 at the Leeds mattress store in North Hollywood only to be scammed and given the run around for the past two months. The manager there, BOBBY EVERETT lied to us, he sold us a used mattress that smelled like chemicals, ruining all of my bed linens, seeping into my clothing and onto my skin, causing a rash. When I tried to get a new mattress (and paid an additional $200 from the $800 inititally spent, to do so) I received the cheapest hard mattress I've ever slept on. The floor felt better to sleep on. I am still fighting with them to get a refund. BUYER BEWARE these people are crooks! As for Mr. Neil Leeds. We have called your phone number and left messages. What a joke. WORST COSTOMER SERVICE EVER.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Mr. Leeds
Here is a content of the letter i wrote complaining about the mattress i bought in your store.
In Response to a letter from 07/24/12 concerning the mattress inspection, which has been replaced under warranty on 08/15/2001 (GL20664)
I do not agree with the arguments given by the inspector, i consider them unfounded and unjustified. Year ago after moving, we had the same problem with the mattress which had the same defect. One year ago we had inspection which was done by the same person. He did not have objections to the bed, which is adapted for this type of mattress. This time after a year, (we did not change the bed), he has objections to the bed. I as an engineer absolutely disagree with the objections and i can prove this by using the laws of physics.
Regarding the mattress, it has been transported by a professional transporting company just like 3 other mattresses. We own 3 other mattresses for 4 years already and we never had any problems with them during and after the transport. Both mattresses used by us have factory defect, which appeared during the transport. We have not been biased during the purchase, that your mattresses require special type of transport like an "atomic bomb". After checking all the documents for purchase and all the flyers placed on the mattress, i did not find an instruction for special type of transport for those mattresses. Moving company transports mattresses thousands of times and always the same way. It’s unlawful to blame the client for breaking the mattress. At the end i want to note that the same defect has been approved year ago which proves that those mattresses have factory defect that appears during the transport.
After doing research online i found more information about this type of mattress. If it will be required i will assert my rights in court and i am able to prove my right based on the information which i have. I am sure that this will not be needed and you will replace my defective mattress for which I am asking.
Regards,
Katarzyna Grabowiec
Neil I tried calling your phone number after seeing how passionate you are about your customer service to discuss a problem I am having on a previous purchase. Your number has no voicemail. We purchased a $4, 000 tempurpedic from Leeds and are extremely happy. I don't understand why people leave these types of messages without going through all avenues of customer service first! Wrong!
Neil what's the best way to contact you? Thank you!
Sean Covert
I am Neil Leeds and I do answer all of my clients complaints.I never recieved any call from you.I am at [protected].The factory makes the beds and they are all new.There is time to time a small odor that comes from the foam that goes away after a few days.Your comments to try to hurt our company are not correct and we our proud that with 26 stores and thousands of customers a month we hold a better business rating of A +.That is where your complaint should go if you really do have one.That is why they call it the better busisness bureau.They help if you have a problem with a company.Instead you use a complaint board to slander our company.We will continue to go after people whom may be our competition and are trying to use social media to steer our new clients away, but if you are really a client I have always directly helped my clients.We do not use fraud in our dealings with you.I think you have abused this complaint board in a wrong way.I will be waiting for your call if you really do have a problem.I can share with this complaint board of all the wonderful things leeds mattress stores does do, like go above and beyond what is fair and lose money doing it..all in the name of keeping our clients happy.We always Will.Happy Holidays.Neil G Leeds
Is Leeds Mattress Factory Legit?
Leeds Mattress Factory earns a trustworthiness rating of 98%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Leeds Mattress Factory. The company provides a physical address, phone number, and 2 emails, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
By resolving 85% of 7 negative reviews, Leeds Mattress Factory is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
Leedsmattress.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Leedsmattress.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Leedsmattress.com you are considering visiting, which is associated with Leeds Mattress Factory, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Leedsmattress.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- No reviews for leedsmattress.com on popular sites. Be cautious and do additional research. Look for information about the Leeds Mattress Factory and be careful with personal information or transactions.
- Leedsmattress.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The leedsmattress.com may offer a niche product or service that is only of interest to a smaller audience.
- Leeds Mattress Factory protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Replied
Stay away
I am very suspicious of Leeds Mattress stores. They are popping up throughout California, I mean ALL over!!! This is more than a mattress store, I know this not only because of the poor service and flimsy mattresses they sell, but also because of the bourgeoning amount of locations which are popping up in remote areas of CA. I have been to Leeds only a...
Read full review of Leeds Mattress Factory and 24 commentsPoor customer service after purchasing a bed
6200 Lankershim Boulevard North Hollywood, CA [protected] [protected] I had the worst customer service every. First, I was very happy with the bed I chose. Second, Bob was great with his customer service at first, when purchasing the bed. I was purchased the bed on Monday 3/15 and was told by Bob/Rep that I would receive a call the day before deliver...
Read full review of Leeds Mattress Factory and 1 commentDefective Simmons Mattress
I purchased a Simmons Beautyrest Mattress 2 1/2 years ago and it is defective. The sides are sinking in terribly while the center is hard and much higher in position. My parents purchased one as well and are having the exact same problem. I paid to have an inspector come and they told me that this was normal and claimed I had a stain as well which cancelled my useles warranty. There was no stain at all. Now I have to pay another $50 to have someone come out and tell me the exact same thing. I would never purchase a mattress from Leeds and / or Simmons. Neither one will honor the warranty. No wonder the Leeds stores are always empty.
The complaint has been investigated and resolved to the customer’s satisfaction.
Stain on mattress cover that will not come out
Hi I am Neil Leeds and if you are having trouble and you would like to speak to me directly I am at [protected].We have a better business rating of A plus, and we help all of our clients.We are always unsure of the blogging sites to if its our competition trying to use defamation tactics to hurt our brand.We take care of our clients and I am always here to help if something happens that you feel was not correct.Thank you Neil Leeds
Did you purchased a protective mattress cover for the mattress as well? Lots of people overlook the cover as "we dont pee in bed"... but buying the mattress cover is like buying insurance for the mattress.
If yuo spend $1k on a mattress, what's $50-$100 for insurance? I'd want $1k to last me ten years. The cover would guarantee it for you.
But it's true. If there is a stain on the mattress, you void your warranty. Worst part, the stain can be anywhere... even where you dont sleep, and it'll still void warranty.
Defective mattress
I purchased the Simmons mattress in January 2007 at the cost of approximately $3000.00. It was fine for a few months but then the middle because hard and the sides soft...resulting in a mound in the middle and each side slanting outwards. It has resulted in many sleepless nights and sore backs for my husband and myself. I have called twice to ask for a...
Read full review of Leeds Mattress Factory and 8 commentsLeeds Mattress Factory Reviews 0
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Overview of Leeds Mattress Factory complaint handling
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Leeds Mattress Factory Contacts
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Leeds Mattress Factory phone numbers+1 (844) 865-3337+1 (844) 865-3337Click up if you have successfully reached Leeds Mattress Factory by calling +1 (844) 865-3337 phone number 0 0 users reported that they have successfully reached Leeds Mattress Factory by calling +1 (844) 865-3337 phone number Click down if you have unsuccessfully reached Leeds Mattress Factory by calling +1 (844) 865-3337 phone number 0 0 users reported that they have UNsuccessfully reached Leeds Mattress Factory by calling +1 (844) 865-3337 phone number
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Leeds Mattress Factory emailsNeilLeeds@mail.com100%Confidence score: 100%Support
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Leeds Mattress Factory address1126 Crenshaw Blvd, Torrance, California, 90501, United States
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Leeds Mattress Factory social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 14, 2024
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