Slomin’s
Reviews and Complaints

Back in oct I called slomin's alarm service phone number to report to them that my alarm does not work. I was asked all pertinent questions about who I am, my address, my acct #, my last 4 digets of my ss #, the last bill I have and finally my security word. I told them that I never had the need or opportunity to resite my security word. I tried hard to remember it but could not. The customer service person, connie told me she could not send a service tech to my house to repair their alarm system because I could not remember my security word. I told "connie" the customer service person to please put on a supervisor to help. She put on a supervisor named christian. He was very beligerent with me and insisted on that security work. I told him I gave you my ss#, my name, my home address, my account #, my secuity code # and my last invoice and that he was coming to my home to repair the alarm who else would I be. He would not set up an appointment and told me it was my problem and my responsibiity to remember my security word. He than sent me a letter threatening me that if I dont continue to pay for the service slomins would sue me.

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Slomins sued me for nonpayment when they had not provided the battery for the security system. After repeated attempts to talk to their attorney and trying to rech a fair settlement to avoid any hassles, they went ahead to court without information to me that they ere doing so. Their service sucks and their business ideals should be looked into. It is just plain harassment of consumers from people like slomin who promise everything and deliver nothing.

My contract with slomins security expires in approximately 54 months. Presently, my alarm system is mal-functioning, sending false alarms to the company. This started on july, 26th 2011. To me, it's an emergency, but I was given an appointment date of august, 3rd, 2011. Initially, I was not given a time. However, on the appointment date, I called for an approximate time and was told to expect a technician between the hours of 2p. M and 6 p.M. The technician arrived at 12.33 p. M when I was not at home, and slomins refused to send another tech until 8th aug, 2011. I dont have an alarm and do think that slomins is not treating this as an emergency. The agents gave me all types of conflicting stories: "it was an all day appt," two clients cancelled, so they showed up earlier at my house." etc.in all fairness to me, I am not responsible for clients cancelling and would like this issue treated as an emergency. Thank you.

Hi,
My name is juan santana and I live in 11 straw lne in hicksville 11801
And the reason for this letter is a big complain agains a company you had given an "a-plus" when if you search in google, complain board such as: ripoff.com, comsumeraffair.com, alarmreview.com, complain, board.com as many other, you'll find thousand of complain about a company call "the sloming shield" 
My complain against them come when their salesrep came to my house when we bought it in 2005 to give me his sweet "used car salesman pitch" and when it came to the 5 year contract, I did ask him twice right in from of my wife: "what happen if something happen or there is an accident and for some reason I can't pay, can I cancel without problem" and his answer was: "no problem" I asked again and he said that I can cancel.
I' sending you some emails from the thousands I found in the internet about the same problen I have with them.
On my day in court around 2 months back I could have make it because of problem with my heart but yesterday I had to paid $75 to open the case again and when her attorney try to settle with me, I told her that all I owe them as far as I know was $200
Minus the $75 I spend yesterday reopening the case so my offer to then is $125.
I gave my name to some fellows opening a class action lawsuit against them.
As fa as I know, sloming is no more family owned like they use to be but own by investor that don' know nothing about alarms.
I also found out that the only peaple they settled is the one that complain
Yesterday, I reopene the case again sloming and here is a copy of a letter i' sending bbb because I can understand with so many complaints about this company, they stil giving the an a plus. Maybe because in order to "keep it clean" they only sttled with whoever complaint to them (better business bureau) so, everybody should complain to them.

To bbb,
So. If you do some homework again sloming on the web, and google the words: complaint again sloming i' m sure, you'll change their rating from a-plus to f-minus unless there is something in between you two we don't know. But I doubt you' sell the honor of your great company to this fraudulent company call the sloming shield.

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Marygems | facebook

I am in the midst of rebuilding a house from a fire so I am temporarily not living there. The contractor I am using had the heat working, no problem, for the past 3 weeks. Today we came into the house and there wasn't any heat at all. The house was freezing. I called slomin's at 11:00am and they informed me that they would set me up for an emergency call which could take anywhere from 1-4 hrs. I explained to them the situation that I am not living in my house right now, do not have any faucets in the house yet to keep the water running so the pipes do not freeze, and that there are no light fixtures or outlets yet so working after sundown would be impossible. Not one person could understand why a house that was in the process of being rebuilt would not have any of these items yet. We do have water running in the house for the pipes and we do have electricity but the rest of the stuff hasn't been put in yet since they are not top priority. I was told by the person on the phone that if it is dark when they get tghere it is not their problem because it is not their fault that I do not have any lights or outlets. I said to the person on the phone i'm sorry but I did not ask for my house to burn down either. Things happen. I called slomins around 3:00 since they had still not shown up yet and they called to get the technician there as soon as possible. I received a call back at 3:07 but unfortunately I was in the bathroom at the time and just missed answering the call. I called back by 3:08 and was told that since I did not answer the phone the service call was cancelled. I explained that they had just called a minute ago but it didn't matter. I didn't think that I had to take a phone in the bathroom with me for 1 minute. I was then put at the end of the list again and told it was going to be another 4 hours till they could be at the house and that there was nothing that they could do about it. Since there wouldn't be any light and nothing could be done I had to tell them to not even bother coming tonight and hope my pipes don't freeze before they could come tomorrow morning. I just had my wood floors put in last week and stained. I am hoping that there is no damage in the house tomorrow because of slomin's service department. At this point I think that they have the worst service department. One minute should not have made a difference. There is no way for a person to speak directly to their technical dept to explain the issue since they are guarded under tight security by customer service who do not understand things. I would definitely not recommend slomin's to anyone and am seriously thinking of switching to another company after this.

I've been paying an annual fee of approximately $125 (it goes up year-to-year) to slomins for a maintenance contract on the central ac system that I purchased from them about 8 years ago. I was encouraged to "sign up" by the sales rep who assured me (verbally) that by doing so, I would be "protected" in the event that there was ever a problem with the system — that slomins would send someone out right away to fix it for a reduced labor fee and no charge for parts. He seemed like an honest man, so i've been paying the annual fee every year for 8 years.

I turned the system on for the first time this year and it did not respond. So, I called slomins, confident that they'd send someone quickly to check things out. I had heard about their reputation for poor service, but, I thought I was in a good position and that they'd be pleased to help a regular customer who purchased both a heating system, central air conditioning system, and above-ground oil tanks from them, not to mention my ongoing oil and maintenance contracts.

"i'm sorry sir, but your maintenance contract doesn't start until april 15." what do you mean? It's april 7 and you're not going to send someone because it's not april 15? I've been paying the annual fee every year for 8 years. "the contract is only from april through october sir, did you read your contract?" read my contract? Why would anyone have to read to find that an "annual fee" is only for semi-annual service? Besides, the sales rep made no mention of the april-october clause.

"i'm sorry sir. We can send someone out on june 17." are you kidding? Why have I maintained this service contract every year if you're not going to honor it? "i'm sorry sir, but if you read your contract you'd see that it's from april till october. We can't send someone out until june as we're all booked up. And the service fee will be $169 per hour unless you update your service contract."

So you want me to pay you over $125 again for maintenance of my system, but i'll have to pay additionally for the actual work to get it going? And how much will that be? "if you update your service contract now, that's $129 per hour."

This is outrageous! Let me speak to your supervisor, please. A rather pompous sh gets on the phone and says, "i'm sorry sir, is there a problem?" yes, there is... I've been paying a maintenance fee for 8 years on the system I purchased from your company. Today is the first time i've had a problem and your employee says you can't come out until june. "that's right sir, did you read your contract?" i'm not looking at my contract, i'm asking for service as i've been paying a maintenance fee annually for 8 years. "sir, if your read your contract, you know that service is only from april 15 through october." listen, she already told me that. I need you guys to come out and figure out what's wrong. Can't you come any sooner? "we really are booked through june, sir." you mean to say that the maintenance fee i've been paying you all these years doesn't mean anything? "sir, did you read your contract?" enough about the contract already! After few explicatives, I hung up.

I called a private a/c repair company who arrived in 45 minutes and fixed the problem in about an hour. The fee was $85.

My relationship with slomins is up in a few months when I finish paying off my heating system. That will be that.

They really don't care how long you've been a customer (8 yrs), how much business you give them, (oil contract, heating system, central air, maintenance contracts for everything), but they do seem to enjoy giving you the shaft every chance they get.

Sure, it's all spelled out in the contract. Customer service employees seem well trained to repeat over and over, "i'm sorry sir, did you read your contract?" pardon me for putting my trust in a company (and the verbal assurances of the sales rep) for customer service when I really needed it.

In fact, this is not the first issue i've had with slomins like this. Similar "customer service" experiences have occurred before. But those are stories for another time.

Slomin's secutity company is only interested in their financial bottom line. They don't care whom they stomp on in the process.

My mother signed a 5 year contract with them for an alarm system. 2 years into the contract she became disabled and had to move into an assisted living facility.

Those heartless # sued her anyway for breech of contract. She has no income so this is what the judge called an "empty judgement" because she would never beable topay it back. They are complete idiots who cares about no one.

Do not purchase a system from slomin's shield.

They dont tell you when you sign a contract if you do not use a certian amount of galloons of home heating oil they will charge you a fee of 599.00 and cancel your contract

I signed a contract with slomins in october 07 while our house was under construction. 2 years later and a horrible contractor we have yet to activate the alarm system. Meanwhile every 3 months slomins has sent a bill saying that there is an outstanding balance. I've called everytime and explained to them that yes we have equipment that we paid for but the system has never been turned on, there is zero monitoring. They always say they understand and that they will put my account on hold for supervisor review. Yesterday I got a letter in the mail saying that our account was sent to the collections division of slomins and to contact them to set up payment. I called, after several minutes of explaining yes we have hardware but no there has never been any monitoring and I don't think we should have to pay for monitoring when there was absolutely none. They agreeded that as long as I set up an appointment for installation all previous fees will be waived. The other larger question is why doesn't slomins know that there is no monitoring on a so called active account. The customer service person told me that slomins has no way of knowing if the alarm system is not active or if the phone line has been cut. Yes that's right if a robber cuts the phone line slomins has no way of knowing that. I guess in an effort to make me feel better she told me that the alarm would sound inside the house but slomins would not be notified of a problem with the alarm system. So I guess while the robber is in my house i'll call the police myself and then i'll call slomins to let them know they're not doing their job. What am I paying them for again?

Before you sign a contract with them make you ask if they are notified if there is an interuption in service like if phone lines are cut.

Slomin's shield offers a free alarm system installation. The problem is you better not move within 5 years!

We contacted a sales person for slomin's a little over a year ago to come out to our home to go over the product and the contract with us. Michael hoyle was who came out to talk to us. Apparently, in order to receive the free installation, you have to sign up for 5 years. Knowing that we would not be in this home for five years we specifically asked if we would be able to transfer service. Mr. Hoyle said it would not be a problem. I also asked him if there would be any cost to us. He assured us that there would be no cost at all for the move. Great! So we signed up.

Here it is 16 months later and we're getting ready to move. So we called slomin's shield and let them know. To our surprise we were told that it would cost us $600 to move our contract! We couldn't believe it! Also we were told that if we wanted to cancel there is no early termination fee that we actually have to pay for the remaining contract all 44 months! I mean even cell phone companies only make you pay an early termination fee, but not slomin's, it's the whole amount. So the choices we were given were either pay $600 just to continue with them or $1200!

When we told them that our sales person said they there wouldn't be a fee their response was basically ‘oh well, he was wrong.' we're willing to keep their service after we move for another almost 4 years and they want to charge us for that? No one there is willing to help us. I have been unable to get a hold of our sales person. Apparently this is the old ‘tell the customer what they want to hear in order to get the deal.'

Unless you are 100% sure that you are not moving in the next 5 years (and I mean without a shadow of a doubt) then I highly suggest that you do not sign up with this company. They are unwilling to help and have very poor customer service. On top of that their alarm service isn't even that good! There have been quite a few instances when the alarm went off for over a minute and no one called us at all. Again, make sure you know what you're getting into before you let their in-home sales person sell you a lemon.

I am going to preface this review with a caveat... I do not maintain an account with this company. The alarm was here when I purchased the house. I chose to not maintain the service that the old homeowner had, but left the unit in place "just in case" I wanted to have the service restored.

Recently (within the past several months) the system began acting up (it will start beeping for no apparent reason — you can push reset to get it to stop, but it will start again arbitrarily — usually at odd times after midnight or when a door opens, but not every time) if I disconnect/unplug the system, it shuts off my phone lines within 3 hours of disconnect.

I contacted slomin’s. After sitting on a very long hold, I got to a woman and explained my problem. Initially relatively pleasant, she immediately became condescending and annoyed. I was told to disconnect the unit from the ”transformer” and then to disconnect the internal battery. I am not an electrician, but I have the whole panel apart and see nothing that resembles a battery and am unsure which wires go to "the transformer." I ask her to please clarify. She said, “un-plug the unit and disconnect the internal battery — it looks like a battery.” I again informed her that when I unplug the unit, it cuts off my phone service, and there is nothing in this unit that looks like a battery.

She advised me to call the phone company with the problem. I told them that it was slomin's alarm that was messing with the phone lines according to the phone company (whom I had already spoken to on more than one occasion). I asked to speak to a technician for some assistance in locating an internal battery or to walk me through disconnecting the panel from the phone lines. The woman said that without an account, they would be unable to help me.

I said to the woman that the alarm was theirs, account or not, and someone should be able to tell me a bit about it. She responded again, “without an account they would not be able to help me.” I began to get irritated and demanded that she get a supervisor. She refused, saying she was a supervisor and informed me again that since I did not maintain an account that they would be unable to help me.

She again told me to unplug the transformer and find the internal battery, as if I didn’t hear her the first time. By now, I am getting infuriated. I tell her that I cannot believe that this is the type of customer service that they provide. Her response? “you do not have an account with us and we are unable to help you.”

Her parting advice? Call an electrician. I would love to curse like a sailor here, but know this review will get pulled as a result and I feel that everyone should know about this experience!

What horrible service. I would never get an alarm or servicing from them based on this experience. All I wanted was some help — jeez, they might have been able to have even talked me into renewing the alarm and monitoring service with some thought and a technician on the line.

I am making it my mission to find every website that I can to post this review. Yes, I am that annoyed.

Um, supervisor wanna-be woman at slomin’s? Kiss my grits.

Today was my last attempt to discuss my account with anyone in customer service. All four reps said the same thing: "it's in the contract". Oh, they all claim to read the four pages of 2pt. font print of every contract they sign. My version was to ASK the sales rep the questions I wanted to know. I asked the sales rep if I could transfer service if I move to a new address because I plan to move within a year. My answer was, "yes, your service will be transferred to your new address." He did not advise me to read the contract, nor did he say that I would have to pay $400.00 to move the system. Slomins continues to bill me each month even though I don't even live at the address where the alarm is installed, nor is Slomins monitoring the house. PLEASE, PLEASE buy ADT the sales rep. actually explains that you must live in the home for 2 years to transfer for free and the contract is only 3 years vs Slomin's contract which is 5 years. Plus, ADT has a wireless system, so it can be moved easily; whereas, Slomins states that since the system is "hardwired" in one house, it cannot be moved to another address. Don't fall for the free installation; it is not free. You will pay in the long run. Look at all of the dissatisfied people on the web.