SmartBuyGlasses’s earns a 2.4-star rating from 72 reviews, showing that the majority of eyewear shoppers are somewhat dissatisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
misdescriptions
I bought a pair of sunglasses on line and the next day the money was taken out of my account. On their website it states that delivery will be between 5-11 days, I thought this was longer than most companies and considering the delivery charges were one of the highest I had ever paid.
Now a month and a week later I have nothing, I have emailed several times to find out where the glasses are and all I have had in return is an automated message saying they will be despatched in 4-5 days, and still nothing. I have tried calling the 'toll free number' and again just an automated message. No one responds! I just want my money back now but cannot seem to get through! I'd suggest paying a little extra and buying from a proper professional company.
The complaint has been investigated and resolved to the customer’s satisfaction.
SmartBuyGlasses Reviews 0
If you represent SmartBuyGlasses, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About SmartBuyGlasses
One of the key features of SmartBuyGlasses is its extensive selection of eyewear. The company offers a vast range of products from some of the world's most popular brands, including Ray-Ban, Oakley, Gucci, and Tom Ford. Customers can choose from a variety of styles, colors, and materials to find the perfect pair of glasses or sunglasses to suit their needs.
In addition to its impressive selection of eyewear, SmartBuyGlasses also offers a range of contact lenses from top brands such as Acuvue, Dailies, and Air Optix. Customers can easily order their lenses online and have them delivered straight to their door, making it a convenient and hassle-free option for those who wear contacts.
One of the standout features of SmartBuyGlasses is its commitment to customer service. The company offers a 100-day return policy, free shipping on all orders, and a price match guarantee, ensuring that customers get the best possible value for their money. The website is also easy to navigate, with a user-friendly interface that makes it simple to find the products you need.
Overall, SmartBuyGlasses is an excellent choice for anyone looking to purchase high-quality eyewear online. With its extensive selection, competitive prices, and exceptional customer service, it's no wonder that the company has become a trusted name in the industry.
Here is a guide on how to file a complaint with SmartBuyGlasses on ComplaintsBoard.com:
1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If not, create a new account to proceed.
2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue you have with SmartBuyGlasses in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with SmartBuyGlasses.
- Mention key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.
8. Submission Process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure you follow these steps to effectively file a complaint with SmartBuyGlasses on ComplaintsBoard.com.
Overview of SmartBuyGlasses complaint handling
-
SmartBuyGlasses Contacts
-
SmartBuyGlasses phone numbers+1 (888) 359-9292+1 (888) 359-9292Click up if you have successfully reached SmartBuyGlasses by calling +1 (888) 359-9292 phone number 0 0 users reported that they have successfully reached SmartBuyGlasses by calling +1 (888) 359-9292 phone number Click down if you have unsuccessfully reached SmartBuyGlasses by calling +1 (888) 359-9292 phone number 0 0 users reported that they have UNsuccessfully reached SmartBuyGlasses by calling +1 (888) 359-9292 phone numberUnited States1800 320 6601800 320 660Click up if you have successfully reached SmartBuyGlasses by calling 1800 320 660 phone number 0 0 users reported that they have successfully reached SmartBuyGlasses by calling 1800 320 660 phone number Click down if you have unsuccessfully reached SmartBuyGlasses by calling 1800 320 660 phone number 3 3 users reported that they have UNsuccessfully reached SmartBuyGlasses by calling 1800 320 660 phone numberAustralia+44 808 189 5000+44 808 189 5000Click up if you have successfully reached SmartBuyGlasses by calling +44 808 189 5000 phone number 1 1 users reported that they have successfully reached SmartBuyGlasses by calling +44 808 189 5000 phone number Click down if you have unsuccessfully reached SmartBuyGlasses by calling +44 808 189 5000 phone number 0 0 users reported that they have UNsuccessfully reached SmartBuyGlasses by calling +44 808 189 5000 phone number100%Confidence scoreUnited Kingdom+33 975 185 366+33 975 185 366Click up if you have successfully reached SmartBuyGlasses by calling +33 975 185 366 phone number 0 0 users reported that they have successfully reached SmartBuyGlasses by calling +33 975 185 366 phone number Click down if you have unsuccessfully reached SmartBuyGlasses by calling +33 975 185 366 phone number 0 0 users reported that they have UNsuccessfully reached SmartBuyGlasses by calling +33 975 185 366 phone numberFrance888-979-2177888-979-2177Click up if you have successfully reached SmartBuyGlasses by calling 888-979-2177 phone number 0 0 users reported that they have successfully reached SmartBuyGlasses by calling 888-979-2177 phone number Click down if you have unsuccessfully reached SmartBuyGlasses by calling 888-979-2177 phone number 0 0 users reported that they have UNsuccessfully reached SmartBuyGlasses by calling 888-979-2177 phone number
-
SmartBuyGlasses emailscustomerservice@smartbuyglasses.com100%Confidence score: 100%Supportpr@smartbuyglasses.com98%Confidence score: 98%Communicationaffiliates@smartbuyglasses.com96%Confidence score: 96%servicemanager@smartbuyglasses.com95%Confidence score: 95%Support
-
SmartBuyGlasses address47-47 36th Street, Suite № 4944, Long Island City, New York, 11101, United States
-
SmartBuyGlasses social media
-
Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Most discussed SmartBuyGlasses complaints
I purchased a pair of prescription glasses, but was sent the wrong item with no order slip with the orderRecent comments about SmartBuyGlasses company
I purchased a pair of prescription glasses, but was sent the wrong item with no order slip with the order
WebEyeCare
7 reviews
FinestGlasses
3 reviews
Bailey Nelson
3 reviews
Sunglass Spot
4 reviews
AtoZEyewear
11 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
they said that the delivery was going to be on 1/27/20 and now they said they are delayed. I have been waiting over a month?
Ordered mid September still no item after more then a month. Apparently it has shipped from China. The website looks like a local company but this is all make belief. Items aren’t in stock and lead times are unrealistically long. I’m a bit worried when reading reviews that others have received fake items, that would be the cherry on the cake ...
Got fake item, plastic and NOT as advertised. Took over 4 weeks and multiple e-mails to receive the wrong fake product. Full refund NOT done as advertised even after paying for return postage fee. Save your money and your stress DO NOT PURCHASE ANYTHING FROM THEM.
I placed order on 16 April 2019 am still waiting for my order. Plz let me know as soon as possible
I have placed an order for sunglasses with the below order id:
Order Number : IN0479851021G
DateofOrder: [protected]:15
It shows the product has been discontinued after the purchase of product. Tried to reach back the customer service for refund. No response after multiple mails.
The company is bogus and does not deliver the items. You cant trace it as it has outsourced the customer service and operates from Hong Kong
SG0387426702G is my order number.
Customer service is not helpful, they are unable to deliver on time. Generally insensitive to the customer requests.
I escalated the need to ship the product quickly however the customer service wasn't very helpful.
Hi,
I placed the order (IN0388283502G) on 30/08/2017. There was a delay in packaging due to availability issue. Finally my order was shipped on 21st September. I didn't received my glass yet (10/10/2017) and it mentioned in the tracking web page that already delivered.