SMI Imaging’s earns a 2.7-star rating from 33 reviews, showing that the majority of patients are somewhat satisfied with diagnostic services.
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In January I received a mailed statement dated 01/12/2022 that states $300 owed to SimonMed related to an MRI conducted on 12/07
In January I received a mailed statement dated 01/12/2022 that states $300 owed to SimonMed related to an MRI conducted on 12/07.I originally had been scheduled for the procedure on 10/25. The procedure was rescheduled to 12/07. Payment had been made in the amount of $908.74, posting to my HSA account the following day on 10/26. An employee at the center stated it could take too long for a refund to process to my account before I would need the funds to pay again and that I should bring my receipt to the rescheduled appointment.I was contacted on 12/06 by *** who said SimonMed overcharged on 10/25. Mr. stated I would only be charged $300 and receive a refund for the additional amount paid. On 12/09 I received the refund of $608.74 for the difference of the $908.74 paid on 10/25 and the $300.00 amount.Nevertheless, the *** received asks for payment of the $300 already paid. Further, when verifying the balance online the amount shows as only $100.00 due and that only $200.00 was paid.On 01/20/2022 I attempted to reach Mr. by phone at ***. A woman there informed me Mr. was not present and agreed to ask him to call me back. Having not heard back, I called 02/04/2022 and left a message asking Mr. to call me back. I then called SimonMed's billing department at ***. I was told there I had only paid $200. When I attempted to dispute the statement the agent disconnected the call. I then wrote to SimonMed's billing email with these facts and corroborating evidence.On 2/11/2022, I received an email from SimonMed stating my case would be considered closed if I did not respond. I replied on 2/12/2022, "My case has not been resolved."Another *** arrived in March stating it is a final notice and claims $100 owed like previously seen on their billing portal but different from the first *** claiming $300.As I have paid the $300 owed ($908.74 - $608.74), I request assistance.
The complaint has been investigated and resolved to the customer’s satisfaction.
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About SMI Imaging
At SMI Imaging, patients can trust that their diagnostic imaging needs will be met with precision and accuracy. The company has invested in the latest equipment and imaging technology, ensuring that results are delivered efficiently and effectively. Additionally, the team at SMI Imaging is dedicated to providing a comfortable and welcoming environment for all patients. From the moment they arrive, patients are greeted by friendly staff members who make sure that they are comfortable and informed throughout their visit.
Aside from its superior imaging services, SMI Imaging is also committed to advancing the field of diagnostic imaging through ongoing research and education. The company has collaborated with leading academic institutions to conduct research that advances the field of imaging and improves patient outcomes. Moreover, SMI imaging offers educational resources that empower patients to take control of their health by understanding their diagnostic imaging results and the best course of action to take.
In conclusion, SMI Imaging is a reputable diagnostic imaging center that has been providing comprehensive and innovative imaging services for over three decades. The company's commitment to technology, patient care, and research makes it a reliable choice for individuals seeking top-of-the-line imaging services. SMI Imaging's experienced team of professionals is dedicated to meeting each patient's unique imaging needs while upholding their core values of excellence, compassion, and respect.
Overview of SMI Imaging complaint handling
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SMI Imaging Contacts
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SMI Imaging phone numbers+1 (480) 813-8700+1 (480) 813-8700Click up if you have successfully reached SMI Imaging by calling +1 (480) 813-8700 phone number 0 0 users reported that they have successfully reached SMI Imaging by calling +1 (480) 813-8700 phone number Click down if you have unsuccessfully reached SMI Imaging by calling +1 (480) 813-8700 phone number 0 0 users reported that they have UNsuccessfully reached SMI Imaging by calling +1 (480) 813-8700 phone number+1 (407) 516-9600+1 (407) 516-9600Click up if you have successfully reached SMI Imaging by calling +1 (407) 516-9600 phone number 0 0 users reported that they have successfully reached SMI Imaging by calling +1 (407) 516-9600 phone number Click down if you have unsuccessfully reached SMI Imaging by calling +1 (407) 516-9600 phone number 0 0 users reported that they have UNsuccessfully reached SMI Imaging by calling +1 (407) 516-9600 phone number
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SMI Imaging emailsmarie.slife@simonmed.com97%Confidence score: 97%edward.bussey@simonmed.com97%Confidence score: 97%jon.elliott@simonmed.com96%Confidence score: 96%info@simonmed.com95%Confidence score: 95%Supportdonald.leblanc@simonmed.com94%Confidence score: 94%ryan.groeneweg@simonmed.com94%Confidence score: 94%
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SMI Imaging address6900 E Camelback Rd Ste 700, Scottsdale, Arizona, 85251-2400, United States
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 05, 2024 - View all SMI Imaging contacts
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State is absolutely horrible. To cancel appt and not wait for authorization then to put on cash payment makes absolutely no sense
I overpaid for my MRI and X-Ray I had done on 2/24/23 by $411 and I have still not been refunded even though my refund was supposedly processed back in April. Next week I am calling a lawyer to see what my options are since I am not the only one this has happened to.