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SmileBox
Reviews ComplaintsContacts
Pros/cons Alternatives Alternatives FAQ In-depth review Is it legit? Featured complaints Most discussed Recent comments Contacts Phone Email Website Socials Address Working hours About Overview Overview Overview Category
SmileBox Customer Service Phone, Email, Contacts

SmileBox
Reviews and Complaints

www.smilebox.com

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1.7 8 Reviews 41 Complaints
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SmileBox Complaints 41

How responsive is SmileBox's customer service?

2 Resolved
39 Unresolved

Total complaints: 41

Resolved complaints: 2 (5%)

Unresolved complaints: 39 (95%)

Very poor 🤒
We don't know much about how SmileBox handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with SmileBox and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
How is SmileBox’s rated by users?

SmileBox’s earns a 1.7-star rating from 49 reviews, showing that the majority of users are dissatisfied with personalized creations.

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6:42 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

SmileBox They absolutely would not cancel my membership until after a year and would not refund the membership

My granddaughter asked if she could purchase an e-card for her mother for only $3.99. I allowed her to do this. The card was posted and we received an email that confirmed it was posted. I saw the email, but knew it was a confirmation, so did not open right away. About two weeks later my credit card was charged $40 for an annual membership. I watched my...

Read full review of SmileBox and 13 comments
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About SmileBox

Screenshot SmileBox
Smilebox offers a platform for creating personalized e-cards, invitations, slideshows, and photo albums. Users can select from various templates and add their photos and text to design custom digital creations for various occasions. The service is subscription-based, providing access to premium designs and features.
How to file a complaint about SmileBox?

Here is a guide on how to file a complaint against SmileBox on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account yet, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with SmileBox in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with SmileBox.
- Mention key areas of concern and any relevant transactions with the company.
- Explain the nature of the issue, steps taken to resolve it, and the company's response.
- Describe the personal impact of the issue on you.

5. Attaching supporting documents:
- Remember to attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow each step carefully to effectively file your complaint against SmileBox on ComplaintsBoard.com.

Overview of SmileBox complaint handling

SmileBox reviews first appeared on Complaints Board on Dec 20, 2010. The latest review Mixed Reviews Reflecting User Experiences was posted on Apr 1, 2024. The latest complaint withdrawal from my bank account was resolved on Jul 21, 2013. SmileBox has an average consumer rating of 1 stars from 49 reviews. SmileBox has resolved 2 complaints.
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  1. SmileBox Contacts

  2. SmileBox phone numbers
    +1 (360) 797-5269
    +1 (360) 797-5269
    Click up if you have successfully reached SmileBox by calling +1 (360) 797-5269 phone number 0 0 users reported that they have successfully reached SmileBox by calling +1 (360) 797-5269 phone number Click down if you have unsuccessfully reached SmileBox by calling +1 (360) 797-5269 phone number 0 0 users reported that they have UNsuccessfully reached SmileBox by calling +1 (360) 797-5269 phone number
    +1 (888) 966-9737
    +1 (888) 966-9737
    Click up if you have successfully reached SmileBox by calling +1 (888) 966-9737 phone number 0 0 users reported that they have successfully reached SmileBox by calling +1 (888) 966-9737 phone number Click down if you have unsuccessfully reached SmileBox by calling +1 (888) 966-9737 phone number 0 0 users reported that they have UNsuccessfully reached SmileBox by calling +1 (888) 966-9737 phone number
  3. SmileBox emails
  4. SmileBox address
    15809 Bear Creek Parkway, Suite 320 P.O. Box 2425, Redmond, Washington, 98052, United States
  5. SmileBox social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
SmileBox Category
SmileBox is ranked 17 among 159 companies in the Unauthorized Charges category
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Recent comments about SmileBox company

I was charged without authorizing.
1
got billed on [protected] for 47.88 to my checking account !!! thi...
 can't cancel subscription that I never asked for.
1
Metrobyt mobile payment I found this blog very informative and...
 cancel my subscription
1
Please cancel my smile box account i have no idea what smile box i...
 unauthorized credit card charges
1
I agree & had Same unauthorized use of Trial Credit Card Info...
 Still charged even after cancelling
3
The same thing happened to me as posted above! This company is a...
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