Smith Douglas Homes review: 1-year warranty servicing, rude employee

I closed on 10/27/2022 in Covington, GA and did my best to use the God-awful horrible portal to report everything going on with my new home by 9/27/2023. I've only heard back from one person and figured everything else would be handled slowly. I'm too busy with some health issues to revolve my life around businesses. I get a voicemail from David who claimed he's been trying to reach me to get repairs scheduled WHEN HE HASN'T. Probably because someone else bugged him about it, he's being nasty to me and saying I'd have to resubmit everything again if he can't get in touch with me. The first time he contacts me was yesterday 10/24/2023. Does that sound like he tried to reach out sooner? The heck I'll use that unfriendly goofy portal to enter everything again. He better get his act together.

I'm having some health issues, not to mention I operate during the night & sleep during the day. I called the number back that called me, and it was his personal phone. I woke him up, he yells that it's 10:30pm. Not my problem he doesn't have a work phone. I lose my temper and tell him I sleep during the day and nobody has contacted me about 99% of what's on the list. He hangs up on me, I text him back, he texts me back, I text him back. There's a theme of employees telling customers to be professional when they're not being professional. Blaming me for waiting until the last minute to contact me, then make up a lie that people have been trying to reach me, is unacceptable behavior. I don't get paid to be professional; he does.

I bet that's the only person I get to deal with for this subdivision. He leaves his voicemail box full and doesn't leave alternate ways of contacting him. I've dealt with this guy before. He had the audacity to tell me I better change my schedule to receive calls from him; he'll call in the morning. Who does he think he is with such an unprofessional demand? Employees of corporations are getting away with way too much and I don't want to deal with him. I'll find out who his boss is, because no way will we get anything done if he's salty about dropping the ball on his end. He needs to check his ego at the door.