On Thursday December 1st, 2022, my driver for my NIMT company got into a motor vehicle accident at the intersection of Poultney St. and Williams St. The Whitehall Police officer called the nearest towing service, which was approximately 500 feet away, Smith Street auto. When I finally got a chance and called the shop for an estimate, I was told that they don't work on accidental vehicles and that I was needed to remove my vehicle to a different shop because they charge additional $95 per day for storage and that my towing fees where $500 that needed to be paid in full before the can release the vehicle. So, I went ahead and paid over the phone amount of $621 total for towing services and storage for that day. I asked the manager Sarah to hand the receipt to the tow driver but that did not communicate well. Therefore, I provided Sarah my email address over the phone and so she emailed me a receipt with just the total. On Saturday, I called her and requested an itemized receipt and she replied that she will send me shortly, unfortunately that did not happen either. So, on Sunday, I emailed her to send me again the itemized receipt eventually on Monday afternoon I received an itemized receipt this time with the different amount total $636.65 that I apparently owed but did not pay. According to my driver who was involved in the accident, stated that the Smith Street auto tow driver placed both damaged vehicles on the same tow truck with the other vehicle on the truck bed and my vehicle pulled with by front wheels while the rear wheels on the road. And he added that before pulling my vehicle on the tow truck the tow driver drove the damaged vehicle from its location to the road then hooked it up
Desired outcome: Refunded the overcharged amount
SMITH STREET AUTO, INC
45 POULTNEY ST
WHITEHALL, NY, 12887
Phone: [protected]
Fax: [protected]
Email:
smithstreetauto@yahoo.com
Facility # 7104051
Invoice # 26358
P.O.
Date Dec 1, 2022
Time 09:55 am
INVOICE Page 1 of 1
AMOURICE NGOWI
Email:
amouricengowi@yahoo.com
Year Mileage
Make Tag
Model ACCIDENT Vehicle #
Engine
VIN
Labor $595.00
Parts $0.00
Misc $0.00
Subtotal $595.00
Tax $41.65
Total $636.65
NEW YORK MANDATES A $2.50 FEE TO BE COLLECTED FOR EACH NEW TIRE SOLD IN THE STATE OF NEW YORK, &
NEW YORK MANDATES A $12.00 FEE TO BE COLLECTED FOR EACH BATTERY SOLD IN THE STATE OF NEW YORK
UNLESS YOU HAVE THE OLD BATTERY. SHOP SUPPLIES OR WASTE DISPOSAL FEES MAY BE CHARGED. THIS
CHARGE REPRESENTS COSTS AND PROFITS TO THE MOTOR VEHICLE REPAIR FACILITY FOR MISCELLANEOUS SHOP
SUPPLIES OR WASTE DISPOSAL STORAGE FEES ARE 75.00 PER DAY. ALL PARTS ARE NEW UNLESS OTHERWISE
STATED. IF TIRES ARE REMOVED FOR ANY REASON, CUSTOMER SHOULD RETURN BACK WITHIN 1 WEEK TO HAVE
TIRES RE-TORQUED OR ALL WARRANTY WILL BE VOIDED.
With my signature below, an express mechanics lien is acknowledged on the
above vehicle to secure the amount of repairs thereto, until such time as
payment has been received by the repair facility in full. I affirm that the
facility is not responsible and shall be held harmless for any and all loss or
damage to my vehicle caused by fire, theft, or acts of nature. I accept this
invoice as a complete and comprehensive description of the repair work done
on this vehicle.
SIGNED DATE
Payment $0.00
Amount Due $636.65
Labor
Description Hours Rate Price
ACCIDENT TOW CHARGE 1.00 $500.00 $500.00
STORAGE CHARGE ($95/DAY-12/1/2022) 1.00 $95.00 $95.00
Parts
Part No Description Quantity Unit Cost Price
No items
Misc.
Description Quantity Unit Cost Price
No item
2 different receipts for the same towing service.
