Carjet
Reviews and Complaints

Need help with Carjet.

My experience with Carjet was extremely disappointing. On 10 April 2024, I have booked a car at 9pm and received confirmation email for a 9:30 pm car pickup the same day at Paris-Charles de Gaulle Airport with Europcar. Upon arrival, I was informed by Europcar that they are not allowed to make the car available to me because the booking was made less than 3 hours before start of the rental. They asked me to wait 3-hours at the counter. We called Carjet and the Carjet contact center operator confirmed the same and there was a glitch in the system. She indicated I could either wait or leave and that I would get reimbursed. I left thinking I would get reimbursed. Despite reaching out to Carjet's multiple times to get a refund for the failed rental, they just continue to feed with promises to solve an issue, but actually they didn’t do anything, never followed up, never called and never refunded me money. It’s been more than 2 months.

On Christmas Eve we booked a car from Enterprise via Car jet. Our flight ran slightly late and we didn't make the anticipated time of 8 pm but we still were headed for car rental be 9:10pm. Without any warning to us Enterprise closed at 9pm! We were left stranded in a seedy London Heathrow airport at 9pm on Christmas Eve. Worst of all: neither carjet not Enterprise are not willing to return money ($473) for a car we didn't use and to apologise for distress. In fact Car Jets Diaina-somebody told us that it is our fault for not showing up at 8! BUT YOU ADVERTISED THAT ENTERPRISE CLOSES AT 11pm and there was no other different info !We used carjet enterprise multiple times, BUT WILL NEVER USE THESE COMPANIES AGAIN! And advice to all of you: please do not use enterprise or carjet-they are a nasty gang of corporate thief's!

I rented in Funchal on 1st December for 11 days - great price! I had a confirmation email to say that €1500 would be blocked on my card for the term of the hire - despite another part of the T & C’s saying with the premier insurance, this would not be needed. The email also stated ‘NO MONEY WILL BE TAKEN’.

Arriving at the airport in Funchal, I and another couple of customers were looking for their office - but they use ‘Magic Island LDA’ car hire - there is no office, no name/poster anywhere - despite being told by the office it was there. I asked a number of airport employees and other people around but nobody had ever heard of ‘Magic Island’ - after half an hour or so I saw a guy wandering around with a fleece on with ‘Magic Island’ printed on it - they basically work from the back of a car/van. He had the car/paperwork - all was fine - then the €1500 - I was assured it was needed and would only be blocked on my card - so I agreed and this was processed.

The money sat pending, which I thought was fine and I didn’t think anymore about it. I returned the car on 11/12 as arranged, all was fine, no damage, return slip said OK and the guy said the €1500 would be released.

When I got home I checked my card only to find that the €1500 had not been blocked - but payment taken on the first day of hire - 1/12. I checked on Tuesday 12/12 and Wednesday 13/12 but no refund.

On Wednesday evening on 13/12 I called the CarJet office and spoke to a helpful (I thought) lady who said I needed to provide proof that payment had been taken, she emailed me to give me the email to reply to her with proof. I did this but got no response back.

I rang again on Friday 15/12 as still no refund. I spoke to another lady who said I hadn’t replied to the initial email and so emailed me and told me to send in proof. I sent it again, but then called her to check she had it. No email. After 2 more attempts, she still had nothing. Realising there may be an issue with attachments, I removed the proof attachment and the email went through - great - but I still need to provide proof!

So - clearly their computer system appears to block attachments - so how do I send proof if their system will not allow it?

As it stands I feel I have been ripped off for €1500 and nobody seems bothered to investigate it unless I prove it - but I can’t send proof as their system rejects attachments!

I have spoken with my card provider and they will take up the complaint - I have also told CarJet I will report this as fraud.

At the very least, this is very sharp practise, and even if an error - no-one is bothering to help me - they just want me off the phone ASAP - it is like dealing with a call centre in the UK!

This is a very disappointing end to what was a great service!

Used Car Jet services to get a car in Bulgaria. They send me to get the get the vehicle from BT Rent a car -Sofia , Bulgaria / Bul.Kapitan Dimitar Spisarevski 100 . Month and a half later I am still trying to get my deposit back to no avail... CARJET are not responding to my emails an BT RENT A CAR are telling me that the funds will be returned shortly with no results whatsoever... My advice to anyone using any of this companies... STAY AWAY...

This is one of the worst companies I have ever encountered. Literally scammers. First of all, when a customer needs assistance they would contact customer support. It is the job of the customer support to help the customer not bash them, be rude, shout and hang up. All this happened on the call with two agents. None better than the other. When asked for a recording, I was told there is none. Asked for a manager - none available indefinitely. When asked for call transcript - also none.

Few days ago I rented a car on carjet. I selected from Athens airport. Assuming that it will be at the airport due to the selection. My phone died and I was at the airport searching for the kiosk. None. Asked around and found out that it isnt even in the airport! Then I couldnt reach carjet obviously because my booking was at 9pm and by then Carjet was already closed at 7 plus its the weekend. So I took hours to find out, the situation at the airport was that the car rental agency and carjet are closed. The car rental place was supposed to meet me at the airport but we couldnt find each other. Due to not having any support from carjet and the car rental place, I was charged eventhough I didnt get a car. I spent 3 more hours (until 2 am) there trying to sort out my transport with other companies. Believing that Carjet would be so kind to rectify this problem the next day. Unfortunately when I contacted them the next morning, I was shouted at by their representative who bluntly says to me "its not our problem", "you clicked the terms and conditions". She wouldnt even let me speak to a manager, saying "its Sunday!" I tried to explain to her what had happened the night before but she had ZERO empathy. She continued to shout at me and I even told her to stop shouting and she shouldnt be treating her customers this way. Then she hung up the phone. Two days later I called carjet again, after speaking to Centauro car rental company twice and they informed me that they had not charged carjet as they couldnt give the car to me and I can get my refund from carjet. However carjet didnt care about it and just said, they wont process a refund as I clicked the terms and conditions. I said I would like to do a chargeback as I had not used this service and will not pay for it. Especially since Carjet STATED that the car rental agency would be at the airport not 5 kilometers away. Just because my phone died, they took advantage of this opportunity to use that as my fault. Not to mention, I was still not allowed to speak to a manager or representative. This is absolutely not normal as most companies would have empathy towards their customers, especially if they are taking money from their customers to run their business! I had to also say this to the 2nd customer service agent as she would not let me finish my sentence and was also rude and ignorant towards others feelings. Entirely I feel absolutely SCAMMED. Just because your customer has agreed to terms and conditions, that doesnt mean you do your BARE MINIMUM for them. When there are special cases like when your customers flight is delayed, met in an accident, phone died, or some form of unforseen circumstance. A company SHOULD take this into account and be prepared to help the customer. Remember A Happy Customer is a Loyal customer. Building a brand is lifetime and intimate. I am very disgusted by this company and how such thing can be allowed to operate in the world. This whole company, staff isnt built on the foundation to serve others but to solely profit from them. Let me not forget to mention that carjet sells insurance on their site which isnt tied to the company. When you go and rent the car, you will have to pay again an additional insurance. All this are not mentioned on carjets page. At the car rental agency, they will tell you if you met in an accident, you will have to pay for the damages in cash and then claim with carjet. So you will pay for two insurance in the end. I will continue to file my case with the ombudsman.

Carjet refuses returning deposit after not getting a car from there rude and unreliable office at Heraklion Crete.

Wish I had read the bad reviews first.

Got a Carjet voucher telling us to pick up a car at Carandgo. First there was an issue with the voucher and suddenly we had to pay the rental costs (several hundreds) in cash. Next we had to pay a posit of € 900,- but suddenly my Visa card did not work in there machine. We put extra money on it, even called the Visa company. They told our card worked just fine and there was enough credit on it. The issue was there machine not working on the Visa card. Still, In the end we did not get a car and had to rent a more expensive car at another company. Later I learned from the reviews this happens lots of time with this company. Despite all these bad reviews Carjet does not believe me and refuses to refund my deposit even after explaining many times. Very bad customer service!

I booked the car online from carJet and paid for the rental period as well as a full insurance coverage. But carJet don't actually rent cars, they team you up with a local car rental company and only take their commission. This time carJet teamed me up with a company in Bulgaria called ADDCAR RENT A CAR. Upon arriving at Sofia airport When I finally found the addcar office, it was located in a shady car lot way off the airport and the office was housed in a temp container... The salesman at addcar told me that the insurance that I did with carJet was very limited and of no real use (even though I prepaid carJet for a full insurance) and that I should take their own insurance which cost more than the car rental itself! Of course I didn't agree so he tried very hard to convince me and threatened that any minor scratch on the car would cost me thousands of euro and that I have to sign an agreement that that is ok with me. He told me that if I buy his insurance they wouldn't even look at the car when I brought it back. When I still refused to purchase his insurance he said that he was sorry but my credit cards don't work and refused to rent me the car. I gave him 6(!) different credit cards and apparently they all were refused by the bank or the PIN number was wrong. He showed me some text in Bulgarian that I couldn't read that claimed that the credit cards don't work. Of course all the pins were right and all my cards worked everywhere before and after my visit to this agency. I left the ADDCAR RENT A CAR "office" and went back to the terminal to find a proper car rental company which I found easily, cheaper than the carJet offer and with excellent service. [They are Choice Rent a Car and they were easy, nice and had excellent service. (I drove their car all over Bulgaria for two weeks, returned it on time and had 0 problems or issues).] Now, carJet refuses to return my deposit and takes sides with the scammy ADDCAR RENT A CAR.

Carjet rented me a vehicle of a specific size, the company providing it (Last Minute Rental) only had a smaller size car than I reserved 3 months ahead. Leaving a mom with two kids alone stranded at an airport to find her own way home, because my luggage, two car seats and stroller did not fit in the alternative they offered. Carjet kept my rental deposit of 300 euros and is refusing to refund it, even though they only had a smaller car and all that they put me through, plus they kept dragging me along for 3 entire months without an answer. I have been contacting them since June 2nd and it is end of August now, they just told me they will not pay me back because they cannot guarantee a model but I should have been provided that model or better, which Last Minute Rental specifically said they could not provide they only had a smaller car and apologized and gave me a refund of their portion. They literally scammed me.

We arrived in Greece end of July, and our flight had a delay because of a thunderstorm. We arrived there only to find out that our car was cancelled. The local car vendor told as to call CarJet and ask them for help. We called CarJet, and they told us that our money is with the local vendor, and they can't do anything about it. Spoke to the local vendor again - these guys claimed they received nothing. CarJet customer support basically told us that they can't offer any other car (even though ours must have been right there in the parking lot), and that they have no money to refund us. Absolutely horrible experience from a predatoy company that couldn't care less about its customers. Never again.

These guys left us without car at the Tangier's airport, at midnight and with small children. Then refused to return our money. Highly unreliable!

We were two families with children traveling to Morocco. We had a reservation of 2 mid-sized cars; we made the advance payment and we got several confirmation mails. At the airport there was only one car and it was Hundai I10 - we wouldn't be able to fit into it with the children and all the luggage.

I was writing mails to CarJet for months wanting them to return our money. The only answer was that they need more time to clarify the case. They are clarifying it for 4 months up to now. So they actually refused to return the money, without saying anything...

Holiday in Antalya.

I received NO car and NO refund.

Wasted my time and money.

I booked a car through carjets website.

Came back confirmed and it will be with Abbycar.

I get called from Hello car rental.

They tried to get me to pay an extra 100 dollars when I already paid for full car insurance.

I'm getting my credit card company to claim money back.

I then booked a car through bookings.com and collected my car with ease. No problem

We booked the car with car jet and picked up from airport by local car rental agency(ALMA CAR RENTAL, ABBY CAR RENTAL both owned by DRIVE as it was explained to us). They forced us to pay 180e for insurance and when we said to pay instead 53e to buy the insurance which CARJET offered they said it was not enough and we would not have full coverage if anything happened. So we paid 415e in total, 235 for the car rental and 180e without reason for the insurance to the local associate. Car jet needs to check their associates in order to keep their reputation.It is supposed to be a low price rental company but this is not true.I will not trust again this company

Will never use this company again. Our plain was delayed (which happens often with all flights to Madeira, and everyone is aware about it)

We came to collect the car, and because ee were late we didn't get our car and they didn't refund us. How this is possible? few hours late and our car is gone? Which we wanted to rent for the whole week.

Avoid avoid!

So, I sometimes go to Carjet to get me a rental car, you know, when I gotta go on road trips and stuff. But, the last time I got a car from them, they slapped me with this crazy fee for some scratches on the car that was ALREADY there. Like, what?! I was not at all happy about that. It made me feel like they was just tryna find ways to get extra money outta me. I mean, come on, we already payin' enough to rent the dang car in the first place. I was pretty disappointed with how it went down and I don't know if I'm gonna rent from them again. It's just not right to charge someone for something they didn't even do. Come on, Carjet, get it together.

I had a real bad experience with Carjet.com, I gotta tell you. They charge me double for insurance and had a bunch of hidden costs that made me lose a lot of money. And can you believe that nobody even answers the phone when you try to call for help? It's like they don't even care about their customers. Honestly, I think they should be banned from the internet altogether. Stay away from Carjet if you don't want to end up like me and lose your hard-earned cash. It's just not worth it.

So I booked a car with Carjet for my trip to Gatwick airport. They reserved the car through Easirent which seemed convenient at the time. However, when I got to Easirent to pick up my car, they told me that there wasn't any car available for me. I was outraged, as I had pre-booked and paid for the car rental. I tried calling Carjet's helpline in Spain but nobody picked up on the other end.

In my frustration, I decided to cancel the reservation through Carjet's website, but it seems like that didn't work either. To make matters worse, I even received a confirmation email for the booking despite my request for cancellation.

Now, I'm trying to figure out how to recover my hire charges, which is causing a lot of hassle and unnecessary stress. It's upsetting how difficult it has been to get in touch with Carjet, and how unresponsive they have been. This kind of situation really highlights the importance of choosing a reliable car rental service that values customer service. Needless to say, I will not be using Carjet again in the future and I would not recommend it to anyone.

I had an awful experience with Carjet and Abbycar Hire. They took a whopping ?420 from my Wife and me at the beginning of our Holiday. It was a complete ripoff considering the car hire guarantee was excessively high. To make matters worse, they refused to take any other form of payment besides my credit card. I explained to them that it was broken, but they just would not budge.

After wasting about three hours in their office, they let us go without a car. It was outrageous. We had to go to another car hire company to get another car. It was unfair considering they just took our money without even renting out a car.

Honestly, this company is nothing but a bunch of thieves. They lack empathy and customer service skills. I do not recommend them at all. Save your money and go elsewhere.

I recently had a bad experience with CarJet while trying to rent a car in London for a week. I made the booking online and was ready to collect the car when I received a message from Enterprise, stating that there was no car available for collection. I was quite upset and had to cancel the booking right there on the spot.

To my surprise, CarJet sent me a message stating that I needed to pay a cancellation fee, which was the whole amount for a week's worth of rental! I couldn't believe it.

I tried contacting the customer service but was surprised to find that there was no phone number in the UK. I was forced to call the Spanish phone number, which ended up charging me a lot of money. It wasn't an easy conversation either, as the language barrier made it quite difficult.

To make things worse, I tried emailing CarJet several times, but they completely ignored me. I was so frustrated that I had to declare them as fraudsters.

Overall, I wouldn't recommend CarJet to anyone. They are a Spanish-based broker, with no proper customer service options in the UK, and have hidden fees and charges. It's better to go with a reputable company that won't cause you any trouble.

company?

Let me tell you about my experience with Carjet - definitely not great. I had booked a car rental in Madeira using their website and my rental voucher number was CJT-[protected]. When I arrived at Surprice Rentals to pick up my car, I handed over all the required documents and my credit card. Unfortunately, Surprice Rentals was unable to accept my booking and I tried calling Claire Davis at +[protected] multiple times but to no avail. Nobody responded to my calls and I was left stranded without my car or my money.

The worst part of it all was that when I approached the Surprise company for help, they simply told me that they were not responsible for this and I was left alone to face the brunt of Carjet's faults. I felt completely ignored and helpless.

I was so frustrated with the entire experience that I even tried calling the police, but unfortunately, they were unable to help me too. It is truly unfortunate that such cheater companies like Carjet exist and continue to take advantage of innocent people.

To all the people reading this review, I strongly urge you to avoid booking a car rental through Carjet. They are a terrible company with horrible customer service and it's just not worth the risk. Take my word for it and steer clear of them!

Amigos! Listen up, I gotta warn you about carjet.com. It's these Spanish dudes who be stealin' from people, right in the act. Can you believe it? I'm tellin' ya, we need to band together and find all them victims of Carjet so we can make a case. We gotta let these tramps know that we ain't gonna take their garbage no more.

But wait a second, folks. Let's not stop there. We gotta take it all the way to the top. Yeah, that's right! We gotta find the boss and go straight to his house. Now, I know I ain't the only one thinkin' this, but I personally won't let go. No sir, I'll beat him up like a son of a gypsy dog. You know what I mean?

Now, the big question on my mind is, what's the boss's name? Anybody got any clue? We gotta bring this dude to justice.

It ain't just about us, ya know? These Spanish sites are full of scammers. It's like 70% of their sites are up to no good. We gotta put a stop to it before they ruin Spanish tourism. It's up to us, people! We gotta let the Spanish tourism ministry know about these idiots.

So, if you wanna join our fight against these thieves, give me a call at [protected]. Let's show these Spanish tramps who's boss!

Hello, while booking my car on CARJET I was not given a payment confirmation and ended up making 2 bookings for myself for the same day, same car and same time. When I realized this when picking up the car I immediately called CARJET and was told a refund will be given, it’s now more than 2 weeks and CARJET have not responded or updated or refunded the money. My booking references are CJT-[protected] and CJT-[protected]. It’s impossible to get though on the phone as I’m only kept waiting and I receive no reply to my email queries.

Today they say I am to blame and they cannot refund my money.

I always take out extra insurance when I hire a car in the uk. this last time was no different, but I needed too make a claim for a smashed mirror on the passenger side. I tried to make a cliam on their on line web site, but it would'nt allow me to.

I called direct to tell them this.

Eventually one of the clerks at the Spanish head office took all my documnts via email. I never heard anything else for a couple of weeks, so I sent 3 emails to follow up, and still did not get a response.

Weeks later I called again. I was promised a call back, but that never came.

I spent nearly 2 hours trying to get some kind of support, 1 of the clerks told me I had to call the insurance company myself, 1 told me I would get another call back, and the last one put the phone down on me when I said I need some help with my claim.

Shockingly bad customer service.

I contacted my insurance company and received amazing service to get the whole saga sorted.

I've rented a car on the 9th August to pick up at Rotterdam Airport. The booking was made thorugh Carjet and with Sixt Rent a Car. When I got to the Car Rental Center to pick up my car, the Sixt boot was closed and no one was there. I then went to the airport again to ask if there was any other place to pick the cars but they didn't know. I've called sixt customer service and they were also very surprised to know that no one was there and have tried to reach someone to give me the car. The guy on the call service was a 5 star support and was over 30 minutes with me on the phone, calling everywhere and everyperson on sixt to understand why nobody was there. No one answered is calls. The last available option was to cancel the booking, asking for a refund and rent a car from another company, which I did. I know that Sixt made a cancellation free of charge but the carjet does not have customer support anywhere so I cannot reach anyone to clarify this situation and have my refund. I really need someone to answer me to solve this.

Hire 23rd May to 1st June - Dalaman Airport

AXA Platinum Excess Waiver Policy Number - CJT51817544

Surprice are on your list of reputable car hire companies which obviously is not the case. Now reading after I had an issue where they tried to bully me into taking out additional insurance and then when returning it - we checked it before we left the hotel in detail - as we were getting our luggage out of the boot - they found a scratch which now I understand is actually what they do - assume done by the gentleman with a coin and then stated that they would be taking my deposit. They advised they would provide me with an email a week afterwards so that I could claim under my Axa Platinium policy that I took out at the time of booking.

They have never done this despite my requesting twice for this.

I am now aware looking at all the trust pilot sites that they are renown for doing this all over the world but this trick they do in Turkey.

Having checked on our local Facebook Kalkan site they have done this with a number of other people thus me looking on Trust Pilot and other sites and the feedback is shocking.

from Carjet!

I had a terrible experience with Carjet. Their website was not user-friendly and I could not find any way to contact them directly. When I had to cancel my reservation due to unforeseen circumstances, I was shocked to discover that I was not eligible for any refund whatsoever.

This is worse than a scam, it's outright theft! I strongly advise everyone to avoid this company and look elsewhere for your car rental needs. Their lack of customer support means that you are completely on your own if something goes wrong, and trust me, something will go wrong.

I learned my lesson the hard way and I hope no one else has to go through the same ordeal. Don't be fooled by their slick website, Carjet is just another shady operator trying to take advantage of unsuspecting tourists.

In conclusion, stay far away from Carjet and save yourself the trouble. There are plenty of reputable car rental companies out there, don't risk your hard-earned money and valuable time on this fraudulent outfit.

Booked a car at Carjet dot com. And let me tell you, the service is a real pain in my neck. They up and took my cash, cancelled my booking, and refused to give me a refund. To top it all off, when I tried to get in touch with them, it was like talking to a brick wall! Absolutely impossible!