Sony
Reviews and Complaints

I have been a loyal customer to sony for over since the first ps1 and i have just had my ps3 for 4 years. In this 3 years i have had to replace the blu ray drive player in it twice. But the warrenty had expired 2 years ago and i called them with my first problem. When i called them they told me it would be 150 dollars to fix the problem. At the time i didnt have 150 dollars to give them so i looked into other alternatives. I was able to locate someone in my area to replace the blu ray drive for me. I was only charged 45 dollars the price of the blu ray drive which i thought was fair. I didnt have any problems with the blu ray drive but then i got the ylod in febuary of this year. I called sony again and they told me that since i had a non licenses technician fix my playstation the first time i wont quilify for the new low price of 99 dollars for them to fix it. So i had fix the ylod myself considering that they wouldnt do it for me. I fixed it but the blu ray wouldnt work so i replaced the blu ray again and lo and behold that doesnt recognize my disk. I called them again and complained about my frustrations as a long time consumer and its like they are not even concern. I know that there are more people out there like me that expect for a product that they spent 500 dollars on to last for more then 3 years. The thought of people having to shell out more money for them to fix the system is crazy and they need to extend the warrenty on a product that they are very aware of the has problems.

Dear sir,
Have you reported your concern to our service team? Please share your complaint no. With us. We will need this information in order to assist you further.
You may also call us at our toll - free helpline at [protected] or write to us at sonyindia. [protected]@ap. Sony.com for assistance on your concerns. This is a third - party forum and will not help you in any way.

Regards,
Sony india team

Recently I purchased a Sony earphone Model number MDR-EX57SL/B from Ebay.in. Although the product was delivered to me within 2 Days of my order, I am extremely disappointed at the quality of the product of Sony. I payed Rs. 1290 for a product that was described online to give a deep base sound. But as soon as I listened to music on this headphone, I felt like throwing it away. To my utter disappointment, I heard that that the headphones does not have any sound of any bass sound, leave alone the deep bass that Sony claims it to have. it is frustrating that I paid more than one thousand rupees to buy a product which can be bought for only 100 rupees from the roadside. I simply bought it because Its a Sony. And i never imagined that Sony could make such a nonsense product. Now I will have to pay another 1500 rupees to buy another headphone? Simply because Sony tricked me into buying a headphone which claims to provide a certain quality, but does not in reality. I bring this to the consumer complaints board because this is a case of misleading advertisement which will now cost me Rs. 3000 in total. I am a fresh professional and do not have te luxury of earning lacs a months. Even rupees 1000 makes a difference to me. Please help.

Hi,
I purchased a LCD tv of Sony Bravia Model No.KLV-19T400A ON 19/01/2009 from -Home Town Plot no..A-2, Lower Ground floor sector-38 A, TGIP Mall NOIDA UP 201301, with a warranty of 1 years, and just after around 17-18 months of successful running my LCD stopped running with no display on screen . I registered complain and service engineer visited and said that GB Mount is faulty and need to b replaced. So I requested to change the mother for wich I was charge 4700 rs .Now today 30/-7/2011 its almost 1 year after the GB mount had been changed I'm facing the same problem and the service engineer wom i ringed personally said that again it; s GB mount got fault and need to be replaced . Hence I registered complain today morning with sony customer care .
Now just imagine, Sony products In LCD has got so many problems and that sony is among top brand leaders in electronics goods and within 2.6 years My Sony Bravia LCD mother board is faulty or got problem. Now again I have to pay 4500 rs or I choose other alternative -- throwout my LCD and purchase other brand
TV or LCD.plz help and guide what AM I suppose to do

I have bought a handset of Sony ericssion spirow100 on 08.12.2010 from sheeba tel, fateh nagar, jail road, delhi sales person told me that phone is very good but when i have started it on it was hanged next day i have called back to sales guy named Manish([protected]) he replied its not our problem go to service center .
i was shocked after all i hv bought the phone bcz he suggested.
i hav visited 4 to 5 time at Noida service center which is in sec-18 but the problem is not resolved in proper way it is still i m facing now its not getting on.
i need handset should exchange. i m attaching copy of bill.

BOUGHT SONY BRAVIA KLV37S400A ON 10/2008 FOR 57200/-. INSTALLATION DONE BY SONY's TECHNICIAN. THE SAID UNIT STOPPED WORKING FROM 02/ 2011. COMPLAINED TO SONY INDIA. SONY DEPUTED ITS TECHNICIAN WHOSE DIAGNOSIS BEING, LCD PANEL FAILED. REPLACEMENT COST IS ESTIMATED TO BE 21000/-. 36% OF THE COST OF UNIT
SINCE THEN, I AM IN TOUCH WITH SONY's CUSTOMER CARE HEAD, Ms. SUSHMITA, TILL DATE, VIA EMAIL, EXPECTING CLARIFICATIONS TO MY QUERIES. STILL AWAITIN FOR THE RESPONSE. THE ONLY RESPONSE I GOT WAS THAT THE PART HAST TO REPLACED.
MY QUERY : #1 WHAT IS THE SPECIFIC REASON FOR THE BREAKDOWN? HOW DID THE BREAKDOWN OCCUR? WHO SHOULD SHOULDER THE RESPONSIBILITY?
IF I FOLLOW THE ADVISE OF CUSTOMER CARE, SONY, AND REPLACE THE FAILED COMPONENT, WHAT CARE DO I HAVE TO TAKE, AT MY END, IN ORDER TO SAFEGUARD THAT SUCH PROBLEM CAN BE AVOIDED IN FUTURE AND INCURE INVESTMENT, FURTHER, TO MAINTAIN A SONY BRAVIA.
SONY's CUSTOMERS HAVE A RIGHT TO BE MADE CLEAR, ALWAYS.
Ms. SUSHMITA's RESPONSE WAS, IN EVERY MAIL, THAT THE FAILURE OF LCD PANEL HAPPENS, AND TO REPLACE THE COMPONENT AT MY COST IS THE ONLY SOLUTION.
NOW, I SINCERELY FEEL THAT SONY"S CUSTOMERS ARE TO BE TREATED IN THE RIGHT WAY BY SONY INDIA, AND EXPECT APPROPRIATE CLARIFICATIONS FOR MY QUERIES. I AM HOLDING ON TO THE DEAD SONY BRAVIA, EXPECTING PROPER TREATMENT, FOR MY GREVIENCE.

I ordered and payed for a Sony vaio vgn-180p computer. The delivery of (a part of) the goods took at least 3 months. The item was not fully working. Connections by usb do not work nor bluetooth and wwan(G3). The owner of the site Keiron Earnshaw refused to send the money back. Sending back of the item was also not possible. A website with an owner who tells many lies. Only a part of the ordered goods have been delivered. The owner of the website Keiron Earnshaw, Allendalestreet 26 in Colne refuged in an e-mail to send the other ordered goods.
Pros: At least there was something send away after 3 months.
Cons: Not a reliable website. A lot of promises and lies. Very bad services. Terms and conditions of the website are a joke. A website dealing in fraude! Stay away!

I recieved this email and reading via other threads on this site-dated Jan 2010 believe these scam artists are trying to latch onto some more innocent parties. this was only recieved yesterday
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Email sender--Sony Ericsson [protected]@europe.com

Note I google seached address and did a street view and it looks like a coffee shop front and with the help of gmail warning noting that when you see via at the end of the email senders address this email has been generated by a third party or social network site so be weary ! as written next.

From: Sony Ericsson [protected]@europe.com (via live.com)

EMAIL content !
Sony Ericsson House
202 Hammersmith Road
London, W6 7DN
United Kingdom.

30-06-2011
Dear winner,

In line with the commemorating event marking our 43rd anniversary we rolled out over £16, 000, 000, 00 (Sixteen Million Great Britain Pounds) for our 43rd Anniversary Draws. All participants were selected through a computer ballot system drawn from 25, 000 company mobile, cell numbers, and 30, 000, 000 individual mobile numbers from the 45 mobile networks from Australia, New Zealand, North America, South America, Europe, Asia and Africa as part of International Promotions Program, which is conducted annually in Britain, London. Your cell number has won for you £500, 000.00 Great Britain Pounds (Five Hundred Thousand Great Britain Pounds). To start the verification process, the below details are needed.

VERIFICATION REQUIREMENT
All fields are required
1. FULL NAMES:
2. DATE OF BIRTH:
3. GENDER:
4. OCCUPATION:
5. NATIONALITY:
6. COUNTRY OF RESIDENCE:
7. WINNING CELL NUMBER:
8. NETWORK NAME:
9. AMOUNT WON:
10. EMAIL ADDRESS(S):
11. REF NO(Code in the sms message):
12. PASSPORT NUMBER:

I wish to on behalf of all members and staff of Sony Ericsson congratulate you on your win and wish you the best of luck as you spend your good fortune.

Thank you for being part of our commemorative 43nd Anniversary Draws.

Yours faithfully,
Dr. Thomas Walter
Tell:+[protected]
Fax :+[protected]‏‏‏

I have purchased a handycam from a reputed dealer of sony in thane, mumbai, india few days back. I have no idea about the product whether it is a genuine one or a grey market piece. I would like to know if the purchased product is registered on sony website or not. But there is no facility on sony india website if a person want to register a product. There is no facility to check if the purchased product has been registered correctly or not. There should be such facility on www.sony.co.in website so that a person can check the product if it is a registered product or NOT ?.
-Haresh Patel

Hi,

I purchased Sony Erricsson Xperia mini Pro 3 months back.

From first month only I starting facing Charging issues

along with battery issues(battery draining in 3-4 hours)

I visited service center where they did software update and returned back my mobile.

Seeing issue not resolved I again submitted my mobile in service center 3 week back.

Service center took my case as tampered( Without warrenty ) as charging socked is loose/broken.

After three weeks I dont know where my mobile is. Service center says its in chennai and

when tracking my workorder it says delivered.

Also how come socket issue which is inner damage is being considered as tampered case

Its more of manufacturing issue, and how is it a tampered case.

Also how can other issues like battery discharging and motherboard issues can be linked with socket and not covered into warranty.

My work order number is SE31160710234.

I have mailed service center with my queries but no reply. Case No . [protected]

I am bit fustrated now with quality of item delivered and bad customer service, I would rather like to take my problem to consumer court .

Please help.

Amit.

Ph [protected]

dear sir
i tausif bought a sony bravia lcd 32’ model # klv-32s530a srl # 1016000
from : mr mateen siddiqui
unique ecetronics
5-elahi center preedy street sadar karachi
tel # [protected] fax 2764600
its was showroom used lcd wich is explain by a your branch office to check all the detail .
issued tow warranty card with 2 difrent # model # 1klv- 32t550 srl #1004817
2.card #klv 324530a srl # 1016000
and now i had facing problums 2 time i have been reasambel from sony compalin center
i always use sony brand in every product.
but this type of your dellers damging your name. now please give me salotion .or tel #me what i have to do?
tausif
[protected]

Set has blurred screen and horizontal lines thru screen set was 4 months out of the factory warramnty when problem ocurred . This a $2000.00 TV. I feel truly ripped and Sony has had a lot of problems with these issues. I believe there should be a Class Action Lawsuit

Sir;

I am using your satio mobile. Now the display panel is not working and
is under warranty. For getting service I contact the service centre
[protected]) at cochin as per information given in your website.
When i call to this number they told that this number does not exist.
I am staying 105 km away from the nearest service centre. So please
help me to resolve the problem. In addition to the above problem the
system is frequently hang up.

I am using your phone for the past 10 years ( t68/ k700/ k750/ k790/k810/satio)

Awaiting for your reply at the earliest.

Service centre address given in your site.

SHOP NO:B56, FIRST FLOOR, G.C.D.A COMPLEX, MARINE DRIVE,
682031 Cochin
Phone: [protected]
--
------------------------------------------------------------
Lyjo Joseph
LSoft Technologies
AGP X /1260 Vivekanandha Nagar
Opp. Police Station
Adimaly, Idukki
Kerala - 685 561
Mob : [protected]
Reply:

Dear Lyjo,

Thank you for contacting Sony Ericsson Contact Center.

With reference to your mail, we apologize for the inconvenience caused to you.We comprehend your sentiments over the delay in contacting you.We would request you to visit the service center again and submit the handset there and after submitting the handset please provide us the Job sheet details, IMEI number of the handset and address of the service center, so that we can escalate the case to our concerned department and try to provide you the best possible solution.We would also request you that if the service center is not submitting the handset then kindly give us a call from the service center itself on our toll free number [protected]), so that our contact center executive can talk to the service center engineer to resolve your problem.

Reply
As per your requirement I am sending the details.

Work Order No : SE311TH111703
Model Name : Satio U1i, Color Black
IMEI No : [protected]
Service Centre : Accel, Swiss Time House, Shop No B56, First Floor, G C D A Complex, Marine Drive Contact No : [protected]

Current Problem: Touch Not Working, Call Dropping, Frequent Hangup

For Information I have attached a copy of bill.

Awaiting for a positive response.

Lyjo Joseph
Mob: [protected]
As per your information i have given the handset to service station. They told me that the spares are not available now. Please bring handset after two weeks.Can you please suggest me an alternative solution for the same. A copy of the service request form is also send with this mail for your kind considaration.

Please help me

Lyjo Joseph

sir;
3 times I had visit the service centre (details given in previous
mails) for solving this issue. They repeatedly told me that they have
no stock of touch screen, please visit after two weeks( every time I
visit the service centre)

Now i can't use this phone. Please take any action for the same (not in mails).

Please tell me which service centre is ready for solving my issues
(Prefer Cochin/Kerala)

I have already complete 2 months with this issue under the warrenty period.

Waiting for a positive action

Lyjo Joseph

Sir;

Nobody respond for my mail dtd June 1st 2011. Please assist me to use
my mobile in good condition. Once again I am sending a copy of the
Service request form for your kind consideration.

Yours truly
Lyjo Joseph
Mob : [protected]

Sir
As per the information I have contact the service centre ([protected] - Cochin Service Centre). They told me that they have no stock of touch screen. They have already so many pending in this case. They told me to come after 1 week. Before coming please call and confirm the parts. What I do... This is your service centre status. This service centre is 120KM away from my office and only ordinary bus service is avaliable to reach there; it will take 4 Hrs journey.

So I beg you; please assist me in humanitarian considaration.

Lyjo Joseph
Above said matters are communication with sonyericsson people. They have not able to suggest a solution in this matter.
No body (company people) suggest any solution for the same. The worst service providing mobile company is sonyericsson.

Awaitng a positive response

Lyjo Joseph
LSoft Technologies
AGP XI/789 C2 Vivekanandhanagar
Adimaly - 685561
Idukki, Kerala, India
Mob: [protected]

i have purchagd sony bravia klv32/ex600 led tv . which is not supporting USB all video formats. .where as LG products are supporting . The present set is need to enhance to suite to support USB in all video formats.

My Sony VAIO VGN-FZ11z failed in Feb11 with the NVIDIA GPU problem. Apparently ( see http://genesis.sony-europe.com/instranet/ccil_sony/selfservice/search.jsp?DocId=53420&l=en_GB&m=VGN-FZ11Z# ) this is down to a manufacturing defect and Sony VAIO put up a release on their web site stating they'd fix certain models free of charge. So I contacted them and they picked it up via DHL and sent it to a Sony "repair" centre, which is actually a place called Teleplan in Colchester UK. 2 days later Sony VAIO link told me it was fixed & thjey were returning it. Got it back, and they hadn't done a thing ! Second time it went back, I got it back and it looked OK, but after a cold boot, it kept gong into Windows repair ! They [some call centre in Egypt at 35p/min] got me to do a full factory reset (VAIO recovery software) which failed to install Vista. They then sent me recovery discs, which again failed to install Vista [all hours of my personal time by the way]. THREE months down the line, it went back for a third time, and now apparently there is still a problem with the NVIDIA GPU, and apparently [all of a sudden] there's some bad sectors on the HD [even though I've check this numerous times]. Yeah right. Guess what, they want to charge me £370 for replacing the HD. Total cowboys, and worst I don't trust a thing they say. I've given them an ultimatum to fix it, replace it or provide a refund. All gone very quiet, but they don't realise I have logged it with UK Trading standards and have contacts within BBC, ITV and Channel4.

I purchase Home Theater Model. HCD-DZ556KB, approximately within 10 months the performance was satisfactory.
After that have some problem and need repair.
The repair was done by MEGA SERVICE CENTRE - Lahore Cantt, that repair was not up to satisfaction Laval, from last two and half years i am facing this problem. Last repair job no is R/2011/72693.
Please arrange to solve my problem at permanently.
Thanks.
Mr. Bashir Ahmad
Lahore - Pakistan.

Last five months back [protected]) I was purchased one sony make DVD from Modern Electronics showroom -No.3. Now, it was not
working due to some problem. Model No. DVP-NS618 P. I am given set to the sony service point. New set cost SR179/- only. But the
sony service point demand me SR350/ for service and parts cost. How is it possible. They are asking double set cost. What I am do now?
The showroom man advised me, throw the waste box and buy new one. Sony is one of the international standard electronic producer.
How I am get my good DVD from sony service point.
My contact No.+[protected] (Dammam - KSA)

Wed, June 1, 2011 12:05:02 AMComplaint-delay in service
From: [protected]@yahoo.com>

Hi sir this is kapil from jammu. I am the regular user of sony ericsson cell phone n m using the same since 2003. Last year i had bought one of ur sony ericsson T700. But suddenly phone was switched off. As the same in warrenty period, i took the same to the service center. They prepared the job sheet n told me to come after 20 days. But to my shock when i approached the service center it was closed n it was closed forever. Anyhow i inquired n got the address of the new service center. I showed them my job card n they said my phone will reach to them within days n when the same reach to them they will inform me. Its almost 5 months but my phone is not returned to me in a working condition. Just wanna know whether i have done something wrong by relying on the name of ur company n have purchased the phone manufactured by u. Sir m an advocate, n dont have much time to visit the service center to listen their false pretext. Its 4 months gone since i have
given the phone for repair n till date nothing have been done on ur part. I have given my phone for repair on 2nd of feb 2011 n my work order no is SE31100710114. Sir actually i dont wanna involve myself in litigation but ur conduct is forcing me, in which eventuality u have to compensate me for everything. Hope u will do the needful. This is the wort ever experience with sonyericsson. My phone no is [protected] Kapil

I purchased one BDV-E870/M1RU3 on dt.18/11/2010 in the N/o Harraghunath, Dhuri. The system DVD stops functioning after 3 months. When i tried to log a complaint to your service centre at Ludhiana they said this set beyond economical repair you will charged for this even the product is under warranty, the set damaged by Rat pissed & Rusted, they refused to replace the product. Even i send a mail to Sony India but there also no response. It is really pathetic that a company like Sony is showing this kind of disregard to customers. I feel like one who has been cheated and then humiliated. I just want to brought it the notice of general public and sony officials (If they really bother to go thru this) that this kind of practice will not lead them to a leadership position. Making jazzy punchlines and mottos are irrelevant unless you really develop the culture to taking care to your customers.

I have bought this cell phone on the 24 August 2010. After a week's use I went back to this shop and complain about the battery of the phone - it only lasted about 8 hours. The shop assistant explain about android and aplications on the phone and that it takes a lot from the battery. I paid R3230-00 for this phone. I told the shop assistant that I am unhappy with the phone and rather want a refund or change of phone. He insisted that I take the phone to the Sony Ericson workshop which is called SSS Cellular in Boksburg. My phone was returned with a new battery, but now only lasts about 4 hours. I paid a lot for this phone - what should I do now?