Sony
Reviews and Complaints

The device is not working. Whenever I place the SIM, it is showing Incorrect SIM. I have checked the Manual Provided along with Mobile is not matching or nothing mentioned how to access. I donot know, whether the Mobile is locked or not. Nothing mentioned / provided during booking / placing the order. I have tried to call Customer Service but this is useless. I need somebody must Call me and tell me how to use the Mobile. Very poor quality os Customer Service. I am suffering a lot.

Purchased Sony boombox through amazon.ca August 1, 2016. The unit broke down after six months. I called Sony and because the 90 day warranty has expired they will not assume any responsibility for repair or replacement.

Today, March 8, 2017, I received a call from Sony customer service saying they will replace the boombox. I had to submit a screenshot of the invoice attached to an email indicating my address so they could send me a replacement. Not knowing how to send a screenshot I had to go to the closest mall computer store and have the employee show me how to complete this task.

Sony replied and completely reversed what they said. They tricked me into sending my address and for what reason. They included a link to connect to repair centres for the United States, I live in Canada.

Sony has proven to be liars, cheats and their products are not worth buying.

I recently purchased a flagship top of line model 4K smart 65" TV from an authorized Sony dealer ( Best Buy). It had had problems since day one. Initially I blamed my internet provider for bad Modems etc etc but began to realize the problem was a faulty TV itself.

After weeks of insults - long holds -disconnects hang ups - flat refusals to speak to competent technical help - to speaking to people who had no clue as to what the problem was - I have finally given up. It has become aparrant that the Sony Corp has no intention of honoring their meaningless warranty- so now I am stuck with a several thousand dollar piece of junk that fails every time I use it.

It is a sad state of affairs when a trusted mega-national leader in quality and reliability is in such a sad state of affairs that it must resort to acting like pawn shop mentality sleaze.

This is a complain concerning sony & mobile shop in cairo, egypt "city stars mall".
We bought a sony mobile "xperia xa ultra" a month ago, after less than 1 week with several issues with the mobile we returned it back to be checked, after checking in 1 week the reply was that it's a manufacturing defect and we can replace so we replaced it with another one also sony xa ultra and after one more week it showed also more issues, so we returned it back and requested refund and the reply was that they do not refund!
They took it for service again and got back to us a week later saying that it was a system issue and the whole software is re-installed although the initial feedback was it is probably a manufacturing defect as well.
We requested the replacement within the 14 days from the distributor (Mobile shop egypt) and the reply was negative and unacceptable.

To,

To Whom It May Concern
Sir,
I purchase sony phone xperia z1 from Balad- Jeddah. Now it has some problems, I gave it in Faisiliyya service center. After four days they sent me message “your mobile not service here” and they told me, your guarantee card is UNICOM this is in near Jamjoom center shop name cell avenue, I visit there also, then they told it is not there. Then I visit Shop which I bought from there, they told me they have no responsibility in guarantee. What I will do? My guarantee will finish at Jan 08-17; first my complaint was December 15.

Mohammed Ashraf
[protected]
[protected]@gmail.com
Shop name
Al imtiyazat itasalat
Telefax 6477829

I purchased this camera in Lautoka, Fiji and within a week it stopped working. I took it back to J Maneklal, the retailer, who refused to do anything for me, saying I had damaged the camera - which I had not.
On returning to NZ Sony rep advised that as I didnt have a TLW Sony would not stand by their product, they offered me a small discount to purchase a new one!
So my question is, how can SONY include a warranty for NZ and Australia with their cameras sold in Fiji, yet they say that Warranty is not covered in NZ because I purchased the camera in Fiji! Where is their Warranty for Fiji in the package?

To those this may concern
Sony has failed to remedy my problem with the Alpha NEX-3N camera.
there is a common problem that Sony will not confess to and they will not repair this known
problem, there is a magnetic that returns a actuator that returns the shutter this get the shutter ready
for the next shot to be taken, what occurs after each shot is an error stating you first must turn power off then on, after turning power button on and off the camera is now ready to snap another picture.
this process occurs each time. What occurs is the magnet is weak and prevents the return of the mechanism, there are so many complaints. When contacting customer support it has been a real challenge to get a clear decision as to acknowledge this has known problem that is evident thru out
There site and you tube and other sites, there charge to even look at my camera is a flat fee of $530.00
hat I would have to pay. All I wanted was to get a replacement part and have a local camera repair shop do the labor. At present I have a camera that has had a photo count of 70 to 100 pictures taken,
And most of those were trying to trouble shoot the issue before I took this in for an evaluation and estimate, my evaluation is based on my camera and my personal experience of Sony knowing this has been and will repair my camera even after explaining what I went thru.
Send them a message that we won’t stand for this anymore, complain till their ears bleed.

Apparently the Warranty that comes with each consumer product that we buy is worth only the ink on paper and believe me it's really not worth that much.

I bought the latest SON Y 65" Full HD from Courts Tampines in November 2015 and after 3 months, it started to reboot/restart by itself for no apparent reason. I called Courts and was told by them that I should contact SONY directly, I did so and was guided by their customer service staff on the phone to do an update of software (which took about 20mins). On the on-set It seemed to have solved the problem but 2 days later it suffered the same rebooting problem. I called SONY again and was told that a technician would be send to physically check the problem.

The technician came and after doing a trouble shoot and another software update, I was told that "it should work fine". A few days later, it again rebooted/restarted again and gain and once more the technician came but left saying that he could not detect the problem. A few days later, it persisted in rebooting/restating by itself (which is very frustrating especially when you are in the midst of watching a exciting movie on HBO). Again I called SONY and was told to send evidence (video clip) to a mobile number. I sent 2 video clips expecting to receive a call with a solution ... preferably to replace the set but no one called.

I had to call a week later only to be told that the in-house expert technical team is still reviewing the video. Another week went by and when I called SONY, was told that I should go back to Courts Tampines (since i bought it from there) for a solution.

I went to Courts Tampines and was told that they will get back to me after checking with SONY to find a solution which might either be changing the motherboard or whatever.

I am very surprised at how patient I have become despite being kicked about like a football and made to feel worst than a pin ball.

It's now almost end April... I think perhaps they are hoping to stretch this for another 8 months to lapse the Warranty.

I am completely done with SONY products and swear WILL NEVER buy another SONY product. Caveat Emptor if you are thinking of buying a SONY product less you suffer the same frustration and tiring experience like I have.

It does not help that Courts Tampines are nonchalant and non-committal in any kind of resolution either.

I will give it another week then bring this matter to CASE Singapore and hope that they can help me out...

I am after all looking to have a TV that is working fine without any issue.

Dear Concern,

It is matter of deep shame for a brand who projected itself as a brand for consumer is continuously harassing a customer.I am mentioning my case point to point describing the nuisance at SONY INDIA. Further, it is brand with entirely hollow promises.

It is matter of record, i was continuously harassed by TEAM SONY at INDIA.

I bought an SONY DSLR camera alpha 3500 on date 08/10/2014 vide bill attached (reliance bill). I am very disappointed to say after onwards this defected camera has visited the sony service center, faridabad around 04 times. Today, i spare my time to put this sub standard product and pathetic service reality to the core team of sony.

I am attaching every proof which is self explanatory for the substandard consumer complaint response. My problem for dis garbage devise is :-

* I am facing a random problem of continuous blinking of charging light while putting this garbage devise on charging and blank out of screen even when it has ample battery.

This complaint was very difficult to understand to these sony employees as matter of proof i visited there service center thrice with the same complaint as mentioned above. After my very first visit, i collected the camera with the invoice where it was mentioned that "No problem found"(copy attached - invoice 29.07.2015). The reality is that they kept the camera for some days and returned it without solution. It is height of stupidity by JAPNESE BRAND which obviously not known for such irresponsible attitude.

Time and again i visited Faridabad sony service center with the same problem but the problem persist. It is not a matter of 25000 rs, it is about the deliberate attempt of SONY to cheat the customer.

Further to this i had my last visit to submit DSLR at service station on 09.02.2016 (job sheet - 09.02.2016). Now its about 1.5 years and i am still facing the problem. The BRAND SONY's service center employees called me up to pick the DSLR. It is astonishing fact that once again the same problem still persist in camera.

TO PUT THE FACTS TO THE PEOPLE AND TO SHAMEFUL DIGNITARIES I TOOK THE PICTURE OF INVOICE DETAIL (INVOICE 03.03.2016). THE CAMERA IS STILL WITH SONY SERVICE CENTER, faridabad AND it is STILL A GARBAGE FOR ME.

It is advise to put corrective measure for resolving this issue to avoid any further legal complication.

* The whole email is a matter of record for litigation filed by the customer, if needed against sony india.

Many years I both laptops and Sony consumer electronics though by now Sony is one of the worst company on the market. 4 Years ago I both DSC-HX20V shortly before warrantly expiration I send it back for repair to Sony Switzerland, then I was told the warranty expired and offered me to repair the defective
lens motor at the cost of a new camera. Then in 2016 I both Sony DSC-HX90V . In less than 4 months after purchase the OCD Ocular has failed and camera started to swith off and on during normal operations . I sent the camera through the retailer which
soled me this product to Sony Switzerland . I waited 4 weeks for the warranty repair, upon receipt it was determined that Sony Switzerland did NOT perform any repair and filed blindly a repair protocol stating everything was OK . The retailer sent back again the cam to Sony Switzerland by 20 Feb 2016 with a huge complaint asking for express repair . Nothing was done and the camera is still there, I wrote them an email complaint as into they filling blindly repair protcol whereby they did not read my complaint and told me to go back to the seller . The HELL with SONY CHINA because those Japanese manufacture all their stuff their.

I will start by saying that if anyone would like to join me in either a civil or a class action lawsuit against sony please please contact me. Sony has recently banned my account and I have called multiple times to get an explanation why and of course as you all already know got the typical sony you violated the tos response. So I've received no real explanation as to why account has been banned in just a yr might I add while on xbox I was on eight years and never banned. That doesn't add up. While on psn I have been called racist names, targeted, abused, suspended three times then banned, experienced rude and nothing but rude customer service, not have my warranty I bought thru psn honored nor refunded by sony as they claimed, pretty treated like a criminal

i have been waiting since december 10th for a shipping box to get system repaired, so i called today and was given a big runaround by the tech department, first they said i dont have a warrenty, next the repair request form must of been unproperly filled out, then i got told order for repair was filled out and i should recieve the box in 3 to5 days .then i gotta wait for them to recieve ps3 and wait a additional 7 to 10 days to recieve unit back. meanwhile i asked for some type of credit for loss time without ps3 in use and was told sorry there is nothing we can do. please be patient and have a nice day! SONNY WILL NEVER RECIEVE A nother purchase of any kind from me again .i feel like picketing there us home office untell i get satifaction .it would not do much good since they are a mega corp. so to Sony I Say NO Thanks To Any Of Your Junkie Products, I am Buying A Xbox Today and Burrning All your products in my home!

Edgar Berger is an antisemite. The German born, Chairman and CEO of Sony International is a known anti-semite. His grandfather (on mother's side) was a high ranking soldier in the Nazi Army during WW2. Edgar Berger uses his status at Sony to harass and discriminate Jewish people. It is shameful on behalf of Sony International for allowing this to happen.

I am appaled at the pathetic service provided to me on my extended support purchased for my TV. It is 24 days since thecomplaint was registered on thecustomer care helpline (complaint id:[protected].) Their mechanic visited my home on05-Nov-2015. Checked the problem andsaid Display was not working and needs to be replaced. He said the order will be placed immediately and the Display unit will be received in 4-5 days. He also took the invoice and extended warranty copy. When I did not get any response for more than 15 days, I called up the call centre on 22-Nov-15. Was shocked to be told that the service centre was awaiting invoice copy from me! 1. Is it the customer's job to chase when the mechanic had already taken the copy? 2. Assuming they had not received it, should they not check why a complaint is open for more than 18 days? 3. We sent the documents again and called to co firm. The call centre said tbey will check and revert. Nobody has ztill called. 4. Called again today on 24-Nov-2015. The cuztomer care AGAIN SAID INVOICE DETAILS WERE AWAITED. I am apalled and shocked at this casual and irresponsible attitude. This is certainly not expected, that too from company like Sony. All my goods at home are Sony. Will now think twice before buying.

Purchased 12/31/2014. The plastic on headset connecting both ear pieces broke in two places. The headset was not abused. My son is a quadriplegic and was sitting in his wheelchair when they fell and landed on his carpeted floor--less then 3 feet. The hinge just broke. Sony was called when this happened and Sony told him they would send a label for him to return them. He never received a label or email with a label. He did get a survey which he did not complete. The plastic must be cheap for it to break on carpet. My son does not have use of his fingers just wrist movement. He has taught himself how to use the controller and play games. Playing on the playstation is great therapy for him but he is on a limited income and spending $100 on the headset only to have them break within 6 months is criminal. He is not a kid, he is 44 years old and takes care of his stuff. I would like Sony to stand behind their products and understand that there are a lot of disabled people using their products to distract them from their disability and pain that they are experiencing due to their injuries. We should not be a throwaway society. Thank you. for Jeff Thomas by his mother Linda Thomas

The camera is under Warranty and has serious LCD Delamination issues. Calling Customer Service for the last 2 weeks is of little help; all I hear back is that the case is "being investigated" and I should be "getting back a call" from "Customer relations". Also my case seems to be " priortized". This call has not happened and I do not expect that to happen anytime soon. I also wonder if "Customer relations" even exists or is it just a ploy to get you off their backs. Totally crappy customer service; I do not think I will even venture to buy a SONY product again.

Dear sir/madam i have a huge problem about my phone my line is been suspended for almost five month because of late payment and errors, the reason being i hzve lost my job and i cant afford to pay bt i can make arrangements for the fact i know that i am in arreors but can mtn jst cease my account not further continuing with payment so i an settle the amount i can make a payment of R200 each and every month untill i settle my account coz need that numbers so bad, for more info contact me ASAP because my contract ende at july bt it seems they were some money that left behind so i want to settle that, even though i am not working call me we can arrange to settle my account coz i need those numbers urgently plz plz plz hear me pls i am begging pls thanks My name is Butinyane Piet Thukgie Id [protected] Account number NO102065

There is no any tech support in US. only outside of US without any knowledge.
My Keyboard for product SVT112a2wl, doesn't function, and nobody is willing to help. This product and Sony company is the worst in the world. I spent many hours to get some help.I don't recommend Sony product to anyone.

Dear Customer Relations,

Your immediate attention to the below is required.

TV Model Number KDL46R450A

Purchased on September 5th 2013.

First repair approximately August 27th 2014 submitted online
1463387

Secondary repair February 2015 was called in as warranty expired
1500070

September 2 2015 have received no picture display on screen now and the green light on front of screen is on.

I have since called and spoken with the representatives in customer service on 6 occasions, each time they say that they have escalated my issue to Customer Relations and that someone will contact me back in 24-48 hours. I have now wasted 12 business days already trying to get this sorted out.

The above noted information is for your review and careful consideration. We purchased this Sony TV back in 2013 and have had to have it repaired twice since then and now it is completely not working.

This is not what I expected from the Sony brand whatsoever and I have to say that I am extremely disappointed. A lot of time and consideration went into choosing sony over other brands and I have to say I regret the decision that we made. There seems to be some sort of defect with this model in general and I am looking for something to be done about it.

I am at this time hoping that you will consider that a replacement for this present model should be provided. For a television to not even last 2 years and have to be repair already twice and quite possibly a third time now is completely absurd. We have already attempted all trouble shooting methods with the unit itself and update all necessary firmware to try and fix the issue however it is at this time not working at all.

I look forward to hearing from you very soon regarding this. Please call or email me as soon as possible.

Thanks

Best Regards

Zachary Wells

my problem is with
Delta Care Center Mobile Phone Shop Mahmoud Awad St (Makram Ebeid St), Madīnat an Naşr, Muḩāfaz̧at al Qāhirah, Egypt

i had a problem with my sony z3 dual
the signal went dead after i used it under water
which then at the repair shop they told me that it's my fault because i dropped before and that the drop caused a gap which the water came through it, the main problem is that they i gave them the phone at 8 aug 2015 and the technician told me that it should be repaired within 2 weeks
i tried to call many times the repair shop and then they answered me with a very lame excuse they told me that they don't have the necessary parts to repair the phone and that they have ordered it from sony, and that they are waiting sony to send them the parts and when i asked for an approximate date for this parts to be arrived at their stores they said try to call us next week and then i called and they gave me no clue, i tried to contact the sony middle east support and they responded later after about 10 days from my first call and they told me that the mobile can't be repaired bec. the cost of it's repair is nearly equal to the mobile phone value and they asked me to go and take the phone from the repair center which was 7 sep 2015
they responded after 1 month

when i got there to take the phone i asked the receptionist if i can met a technician to explain to me the condition of the phone she told me that i can't met any one from the repair technicians which was to me non acceptable, and she denied the phone call i had from the sony customer support, and later in after about 10 min. she told me that the she talked with the repair engineer and he told her that he saw the phone and that he can fix it in 2 days,

only if i signed on a statement which says that i'm full responsible on the damage of the phone and that the phone is out of the warrenty
i said no problem, she asured me that it will be finished and that the phone condition isn't bad when i read the paper carefully
the there was a rule that they can return the phone if they couldn't fix it
so i asked her before i sign to add a note that says what she told me that the damage is small and that the phone will be repaired she said no and refused, and later when she found out that i wont sign it she said that the phone back is all rusted and that they didn't even check it to see where's the problem and that they just tested the phone on a machine came from sony to test the water proof of the phone to know if the phone has a factory defect or no

so if the phone is damaged because of me why don't they just say it in the first place and about the rust they waited a month to contact me after i called sony egypt support and the phone stayed at their shop for a month without attention or repair