Sony
Reviews and Complaints

They r the best dealers in BENIDORM :) I got the camera from them which costed me nly 85 euros whic wud be not less than 150 euros anywere in EUROPE :) So i can say they are the cheapest shop ever

my name is Pradeep Pawar.D loss my mobile phone sony eriecson model: k530i Silver 20 June 2011. please trace my mobile phone find out information send me.
MOBILE DETAILS:
Company & Model: Sony Eriecson & K530i Silver
IMEI: [protected]-154541-6
Invoice Number: 1203
PERSONAL DETAILS:
Name: Pradeep Pawar
Father Name:T.S. Pawar
Mobile Number: [protected]
Address: Sector 15, Astabhuja Apartment, Near Sabri Hotel,
Vasi, Navi Mumbai-400 703
Mumbai

i have received the same email, i send all my details. after seeing all this above complaints i am so worried. any one help me plz

OMG... do not send anything! this is 100% SCAM!

I know that it may sound so exciting to win something, but cant you see how dodgy the email is?

I got one today, and the logo is all pixilated, Sony are rich they can afford to get better graphic designers and send out a better email if this was true! also, that its signed by a DOCTOR, what for more credibility? wouldn't you think it would be signed by a CEO or at least a Manager? a doctor...pls...

DONT SEND ANY DETAILS, DONT SEND THEM ANYTHING!

ITS A SCAM!

I'm from Australia, someone from Cayman Islands got one, and its based in the UK?

PLUS THERE IS NO NEWS ON THE SONY ERICSSON WEBSITE ABOUT A COMPETITION!

Dont you think they would have published this competition somewhere on there site?

SCAM SCAM SCAM SCAM SCAM

hi i have also recieved the above message i was unaware and sent through my information that they required but not my passport number as i dont have one i sent my birthcert reqistration number they required thru email i have not sent copies thru what do i do ? is it a scam person above?

what to do if someone has already sent info?

I recieved this today... IT IS DEFINATELY A SCAM SCAM SCAM BY SOME ### ### ###! IF U RECIEVE IT DONT REPLY!

Sony Ericsson House
202 Hammersmith Road
London, W6 7DN
United Kingdom

04-10-2011

Dear winner,

In line with the commemorating event marking our 43rd anniversary we rolled out over £16, 000, 000, 00 (Sixteen Million Great Britain Pounds) for our 43rd Anniversary Draws. All participants were selected through a computer ballot system drawn from 25, 000 company mobile, cell numbers, and 30, 000, 000 individual mobile numbers from the 45 mobile networks from Australia, New Zealand, North America, South America, Europe, Asia and Africa as part of International Promotions Program, which is conducted annually in Britain, London. Your cell number has won for you £1, 500, 000.00 Great Britain Pounds (One Million Five Hundred Thousand Great Britain Pounds). To start the verification process, the below details are needed.

VERIFICATION REQUIREMENT
All fields are required
1. FULL NAMES:
2. DATE OF BIRTH:
3. GENDER:
4. OCCUPATION:
5. NATIONALITY:
6. COUNTRY OF RESIDENCE:
7. WINNING CELL NUMBER:
8. NETWORK NAME:
9. AMOUNT WON:
10. EMAIL ADDRESS(S):
11. Ref No (Code in the sms message):12. Passport Number:

I wish to on behalf of all members and staff of Sony Ericsson congratulate you on your winning and wish you the best of luck as you spend your good fortune.

Thank you for being part of our commemorative 43rd Anniversary Draws.

Yours faithfully,
Dr. Thomas Walter
Tell:+[protected]
+[protected]
Fax :+[protected]‏‏‏

I got a sms from Sony Ericsson and they said that I was chosen from the random numbers to be a winner and have 150, 000 british pounds. I kind of believed them and kind of don't.It's confusing whether to give them I info or not. I'm going to search more info about that.

LOOK AT THIS

44-70... phone numbers are called "follow me" numbers. They can be redirected to another phone anywhere in the world. As there is no way to know where these are answered, there are used by 419 scammers.
Do not reply to any e-mail you receive which gives one of these numbers as a contact

Got this off a forum
Furthermore, it doesn't match the phone number of the address given.

Don't hand out your personal info! The end result will be 'identity theft'. I've received the SAME sms!
Please do yourself/your dad a favour and stop any further communication. Tip about the so-called use of courier companies. They say you will get the money, but you have to pay a certain amount to receive it.
Hope it's not too late!

seriously? you think this is not a scam? no one gives money away via text message...

sony are allways making mistakes even ps3 its got hacked but sony is to blame for not having good security

They offered you an exchange. Be grateful for that as they don't have to give you anything. Companies are getting more and more strict with electronics. It was your fault anyways, why should they lose a sale?

Sir,
i had some issues of backlit not turning off and mouse stucks AT ITS place for some with my VAIO.But now since i bought my laptop back from service centre at lucknow:Aditya Infosys .Backlit issue was solved but mouse stucks more frequently now and sometimes its button aren't working.They format my complete laptops alongwith all partition.I wasn't ASKED TO BACKUP MY DATA.NO INSTRUCTION WERE GIVEN THAT WHICH DRIVE DATA WAS TO BE BACKED UP.As of now i had lost all my data and the data was very important it costs thousands.I asked them to make partitions they talked rudely about this and started fighting and shouting.No jobsheet reciept recieved .I dont want to submit my laptop in that servece centre again .Plz assist what should i do.

DO NOT BUY SONY VAIO!
I had a desktop for 2 years before I had to replace the hard drive. When a year later the Nuvidia graphic card died Sony agreed to replace it because of manufacturing problems they experienced with that card. After waiting 2 months for a technician to call and several phone calls to the "service center" I am about to give up and never ever buy a Sony computer again. Their customer service is a joke. I had to wait 20-30 minutes on the - " your call is important to us " line before somebody would talk to me. After they reassured me that everything will be taken care of they do not do a thing until my next call and than reassure me again. So I guess I lost the - who can last longer game. I'll just go back using my good old Dell for now and buy something other than Sony next time.

i purchsed a lcd (sony vaio ) date 28/10/07.but in this lcd was problam 1st time date 29/09/08
i told to compney pls exchange my lcd i am not cetisfied with this lcd.but they repaired my lcd.
but now i am facing the same problam again.i request pls change my lcd.i dont want repair it by you
auther vies i will have to help of consumer form in noida sec-12 pls con me [protected]

I have a Sony VAIO VGN-FW45MJ laptop bought on 30th August, 2017. A month ago my laptop adapter started to overheat and it my laptop could not be charged. Since my laptop came under 1 yr international warranty I approached a customer care/ sony service centre to check my laptop for faults. The man I approached told me that it IS a fault due to my adapter hence I need to buy a new adaptor. It should be underlined that "that MAN" wasn't even interested to check my laptop from his attitude. After a few days I bought a new adapter of SONY and connected it to my Laptop for charging. After sometime I heard a click sound from my adapter and it went OFF. I think its malfunctioned hence I request you to check with the concerned people IMMEDIATELY and replace or/and repair my laptop or/and it adapter as I lost Rs.2300/- from buying the adapter. It should be also noted that my laptops warranty period gets over on the 30th of August, 2017.

Thanking-You,

Deepak Dinesh

I have been a loyal Sony Vaio consumer since 1997 or so, Ive spent thousands with Sony and will never ever have a Sony product again. My problem started after parting with a 1000.00 for a Vaio VPC-EJ3T1E last year March 2017. Id always bought them in the past and only once in 20 years ever had to use the repair centre.

This year while under warranty my screen went out, ok no problem, it was sent out by Sony and repaired under warranty. My problems began in earnest when the unit was returned to me damaged, mouse not working, wifi button glued on, no factory reset.

7 months later and finally I give up talking to the repair centre in Warrington. I track down Sonys Customer Relations team based in The Heights, Brooklands, Weybridge, Surrey, KT13 OXW, UK Secret telephone number [protected], (ask for Chris, he wont do anything but lets all annoy him anyway) who promise me they will investigate the various stories their repair centre has told me and why the same repair centre has tried to extort various amounts ranging from 63.00 gbp to 545.00 gbp.

I have been told that the mother board had failed, i have been told that they havent looked at it, I have been told my hardrive was not original equipment and that I has swapped it. I have been called a liar from Sony, my hard drive was the one that came with it `, no ones touched it other than the repair centre.

So finally they have agreed to send me back my laptop, now with a broken hardrive, no repairs that they have caused and now I will be 1000.00 down . Im so infuriated with them, dont buy SONY they used to be a great firm with a great product, they now supply substandard build quality and use a repair centre based in Warrington that are full of liars cheats and swindlers.

I am going to sue in the County Court system and have written to Watchdogs and various consumer groups I will keep you posted.! Sort yourselves out SONY

A Sony laptop was advertised for $399...Black Friday deal..shop onlin 2AM 11/26 or in stores 5 AM 11/27..
I was online from 1:30 AM til 3:30 AM the laptop was NEVER AVAILABLE FOR PURCHASE..it kept saying COMING SOON! customer service said the website made a TYPO..it should have said 12 AM 11/27 online..so today, 11/26 Thursday at 10 AM I went to the website and WOW..it now shows SOLD OUT online..so did that rep lie to me? was it ever available? so I called and spoke to 3 different reps today..the 1st two said to go online at 12 AM..so I was transferred to the ESCALATION department..the rep said IT SHOWS SOLD OUT online..he said THEY ARE BEING TOLD IT PROBABLY SOLD OUT ON BLACK MONDAY, WHEN PREMIER CARDHOLDERS WERE ABLE TO PURCHASE ITEMS..but the rep said they WERE NOT SURE..I asked if I should go online tonight at 12 AM like the other 2 reps said he replied HE DIDN'T KNOW WHAT WOULD HAPPEN..so it's now 11:30 PM...there are at least 4 tents and 25 people at the store camping out for the 5AM opening..so I will wait and look online again at 12 AM..although right now it still shows SOLD OUT ONLINE!

I really wish we had found this website BEFORE we purchased a SONY VAIO in April. 3 weeks after we purchased it, the hard drive started to fail (loud noise). We called tech support, and in perfect english the rep told us that she was ordering a new part for us now, and it would arrive in 3-5 business days with a return envelope for the malfunctioning part. She took our credit card number in case we did not ship back the malfunctioning part. So far, no problems, right?

It has now been 14 days, and still no hard drive. We began calling twice daily after 5 business days. Suddenly, the rep did not speak english clearly, could not give us any information, and did not have a 'tracking number' available. Each time we called, we got different information (sony is updating the entire system, the part was ordered, the part was not ordered, there is a tracking number, there is not a tracking number, a special team has been assigned to this case and it may take 2 weeks for a response, we cant cancel the order and restart, we have canceled the order and need your credit card to restart...). Yesterday, after 45 minutes (no joke) and 3 representatives on the phone, we were finally able to get the FedEx tracking number out of them. Guess what! FedEx tried to deliver the part, but Sony input our address incorrectly, spelled wrong, and with no suite number. The part was returned to the warehouse, but the ticket is still open... leading me to believe that we will be charged on our credit card eventually for not returning the malfunctioning part.

They finally agreed that they would send a technician out to fix the laptop (why was i not offered this in the first place?!). I am not confident that I will hear back from anyone in the near future about this broken laptop, and that i will be charged on my credit card (oh, maam, we dont charge anything on it... we just HOLD it. what?! ok, then go ahead and put YOUR credit card number in there.).

When i tried to file a BBB complaint, it was returned due to 'The company's customer service is handled outside our service area.' Go figure. Next time, we will not buy a Sony, and will only buy from companies whose customer service and corporate offices are based in our home country.

Epicly Disappointed - be warned! Dont buy a SONY VAIO! The warrenty service is a LIE. The representitives LIE. The Management will not speak to you, and if they did i am sure they would LIE, too.

Situations like this make me realize why people go OFF THE DEEP END on customer service reps. This situation has an effect on my entire life - i cant work due to their crap equipment that they won't replace or take responsibility for. CURSE YOU SONY VAIO AND YOUR TERRIBLE CUSTOMER SERVICE! I sure dont like Apple, but hope they have the cajones to take out Sony in the laptop market. Anything is better than a SONY VAIO.

I have bought a netbook Sony Vaio because I thought Sony makes their laptops with better quality, so desided to pay more for a laptop that would work fine. But after 5 monthes my laptop suddenly just stopped working completely, some hard drive error.
We brought the laptop to the authorised Sony service office in Helsinki, they took it but after one week they gave it back not fixed, they told us that they cannot repair it and we have to write directly to some Sony office.
We wrote to them, they wrote back asking when by DHL they could pick up my laptop and promised to repair it in about 5 days. But not on the days we wrote, not later nobody picked it up. Then they called from Sony saying they would take it on the next day but nothing again. Almost one month passed and no one came to pick up the laptop for repearing and Sony doesn't even answer on e-mails anymore.
I had a big respect to Sony products before, but not anymore. I stayed with broken laptop, I cannot use it which means I just threw my money out when I could buy cheaper laptop with better futures and which could be repaired fast and with no problem if it would get broken.
I thought I would buy my next big laptop in Sony, but I'm totally disappointed, I don't think I would buy any Sony again and I won't recommend Sony Vaio laptops to anyone.

Purchased a $1000 laptop from a Sony store. First laptop hard drive crashed after 3 weeks, the repacement laptop hard drive crashed after 5 weeks. I returned the laptop the second time and they informed me the laptop would have to be shipped away for repair for several weeks. I called the customer service line who informed me there was nothing they could do but wait. I unfortunately purchased this computer for work with a full warranty and now am left with nothing. No replacement, no loaner not a thing. customer service said they would call but they have not. I dont even have the laptop to use as a paperweight and that seems what this computer is good for.

Hi,

I purchased a Sony VAIO Laptop VGN - CR 35 G/L two years back for 55, 000/- from Sur Sangam electronics Andheri. Since its purchase the Lap top CD Drive and Speakers were not working, however I didnt repair it as it was not important at that time as I had another CD Drive as well as external speakers.
Recently my laptop refused to boot so I gave it to the Sony Authorized Service Centre at Saki Naka Andheri. ( Job # :- [protected] ) I was informed next day that the (1) Motherboard battery needs to be replaced and it will cost 275/-. I further asked how much will it cost to repair the CD Drive as well as the left speaker. Since the quote was too high ( 9, 000/- ) I preferred not to repair it as I simply wanted the Laptop to start as always. Before I collected the Laptop I checked it and it was working fine however Day 2 morning it refused to boot again. When I called the Customer Care department they informed me that I REFUSED TO REPAIR THE LAPTOP. ( I had not refused to repair the Laptop, I had refused to repair the CD Drive and the speakers as it was not important for me). After lots of argument I was told that (2)the laptop is not working as the CD Drive was not working. ( My CD Drive as I mentioned was not working for over 2 years and the CD Drive had nothing to do with the Laptop). However since I was in Bangalore for work I could not give the Laptop for repair again.
After I came back from Bangalore I again gave the Laptop for servicing at the same place ( Job Number was not given but you can cross check it with my serial number - [protected]). I told the Manager in charge that I am not refusing to repair the laptop as what they told me. I just wanted my laptop to start. on 27th May I got a MSG stating(3) " your Sony service request is logged as job no. [protected]. The Initial repair estimate is Rs. 27014/-" Shocked I called the department and asked for an explanation. (4)They told me that the Motherboard is tampered and few parts are missing and hence it will cost 27014/- however, (5)Ms. Reema told me that they will repair the Laptop (Including the ODD and speakers) for 14500/-. It was weird that such a discount was offered but I still agreed as it sounded better than 27014/- . In the evening I again got a call from the Technician Mr. Deepak claiming that someone has tampered with my Laptop, some parts are missing and my (6)motherboard was swapped with another Sony model Motherboard. I told him that apart from the Sony Team, no one has touched my Laptop and I still insist on it. He told me that hence I will have to pay the entire 27, 000/- amount. I kept on calling the 1800 number and Mr. Syed told me that my (7)laptop is repaired and I can collect it on 28th May for 14, 500/- When I told the same to the technician Mr. Deepak he refused it by saying that the Laptop is under observation. Ms. Reema later on calls me and informs me that (8)l she is sorry but its better that I don't repair the laptop as the final cost of repairing the laptop is more than 34, 000/-Reason the LAN card and other things are now not working(All of which was functioning perfectly). I informed them that I don't trust Sony anymore and I need my Laptop back asap. ( Sadly unaware of all of this I had booked a Sony LCD that very same day which I am planning to return back and take Samsung LCD)
Next day I have made 7 calls in vain trying to figure out the status of my laptop but no response. I was told that Mr. Alwin who is the regional Manager for mumbai will be calling me to resolve this. So far no call.

Please note all the 8 different stories that was told to me by Sony team and tell me who is at fault. As a customer when we give our Lap tops for repair, we trust Sony that they will repair it properly and not tamper with it. A simple repair job costing 275/- is now costing me in excess of 34, 000/-. When I took my Laptop from Sony after servicing the Laptop for the first time I cant check and open the machine and see if each and every part is there in it properly. I have made a complain with the 'Consumer Complain Board" and I also noticed many other people with exact similar experience on www.complaintsboard.com. I am further escalating it and ensuring that Sony Corp. is sued for Cheating and Harassment. I am a Sr. Manager with a reputed firm and I am not a conventional Customer who will keep quiet and suffer. I will shout this from the roof tops and make myself heard. I have already contacted people from Mid-Day, MTV, Channel V, Free Press Journal and will add more to the list.

I had a Samsung Laptop and their service was top notch. Its really shameful that a company like Sony is resorting to such shams and cheating their customers.

All I am asking from Sony is for a Manager to call me and resolve this at the earliest.

P.S :- While Typing this email I got a call from Ms. Reema who told me that now the LCD is also damaged and the estimated repair cost cannot be determined but its more than 45, 000/-. I called up [protected] and Ms. Jyoti refused to co-operate and transfer the call to anyone including the supervisor. All I wanted was a Manager to talk to.

Regards
Prashant Pawar
prashant.bpawar@yahoo.in

I have had the same problem with my one year old VPCF115FM from the start. After dealing with horrible Sony Customer Service, they told me that I would get a box three weeks ago. Today it burned my hand with a blister as a result. This model is a fire hazard and needs to be recalled...{The BIOS update doesn't help!}

Dear all,
I have purchased a sony mobile e2363 m4 aqua emi no. [protected] from neeru enterprises sector - 38a noida. I have facing speaker problem and heating problem from past 30 days submit the phone in customer care in 26 of august i didn't get any satisfaction from service centre my job. W115072600409 my new job no no. W115081600635 the. Call is still pending for spare they told me after 15 days when i reach to customer care i m completely unsatisfied from the service from sony company service policy if u don't want to lose ur good customer

I have taken cell on last friday. Some problem in with in 12 hours. But i didn't get the replaced cell

After two weeks of ejoing my laptop sony Vcp F11 it started to make clicking noise.I ignored that as I heard it happens ant it isn't serious.But the noise was so often that it started to be annoing to evan work on my vaio.I went to PS World to ask and they told me it may be hard drive problem and I should send it to sonys repair as the vaio is on warranty.The noise appears just a second after I press the touch pad, every time when I open new folder, new webside(it's realy annoing when I search for something on internet)I have sent it to sonys repair twice and it came back with the same noise, despite they replaced harddrive(at least they said they did)and updated Bios.And they said the laptop passed all their standard tests(but obviously not the sound test cause i can hear the clicking with my bare ears).Right now my vaio is at sonys repair for the third time and I received phonecall today ant the woman told me the laptop is absolutely fine and they highly skilled engineers can't hear eny noise.I was so shocked, she tried to persuade me I'm mad as well as my husband, family and friends cause we all hear noises that don't exist.I explained that you have to use the vaio to hear the clicking but they just pretend they dont hear it and the woman suggested they will send me my laptop back because they didn't find any foult.As far as I know after 3rd time when sony will not manage to repare my laptop I can start refund procedure, but what if they say that there is no problem, they dont hear anything so the vaio works perfectly fine for them-they will simply not give me a penny back and I will simply end up with clicking laptop .Not evan mention how much time and nervs it cost me.I AM SO DISAPPOINTED WITH SONY!

I purchased new Sony Receiver Model No. XDRF1HD S/N 128235 on October 21, 2011 from Amazon.com. The receiver stopped working on or about November 20, 2011. I contacted Amazon.com, they offered to refund my purchase but could not replace the receiver because they had no more in inventory. I then took the receiver to Sony Hawaii on November 29, 2011 (work order no. [protected]). Sony told me the receiver is in warranty and Sony would repair or replace the receiver at no cost to me (Customer Acct. No. 1078519). I have contacted Sony 6 times (Customer Service Representative Lang). I was told each time the product is being handled by his manager who is in a meeting and will get back to me. I have never been called back. It is now 4 months and no resolution is in sight.

After 3 weeks of nothing, Sony didn't refund me for an HD movie that was not in widescreen 1080p. I rented through the PSN on the PS3 and it was 4:3. I didn't finish downloading it mind you so I thought it would be even easier to get a refund. Ha, boy was I wrong. It would've been easier to run a marathon than to hope sony would help out a dedicated customer. To make me happy is simple, refund my $5 for my movie rental on the PSN network. (you would think it would be rather easy huh...?)

I’m and Electronics Engineer, power user and hardcore gamer, been into computers since I was 14, my first computer was a Sinclair ZX81.

On October 19, 2008 I bought a Sony Vaio VGN-FW285J ( nearly the same as the one on the video but for $1700 with bluray burner) at the J&R Store in Manhattan. The laptop worked fine for a couple of months. One evening, while playing a game, the laptop suddenly shut down. I tried to turn it on but it failed to respond. When touching the keyboard you could feel the laptop was hot. I assumed the computer had turned off as a result of an overheat protection measure. I waited five minutes and turned the laptop on without any problems. I resumed playing the game and the same thing happened. This time the computer shut down after playing for 5 minutes.

I bought a coolerpad for the laptop. The problem seemed to have disappeared. As I live in Costa Rica, and the guarantee is only for the United States, I decided to continue with the coolerpad until I had a chance to go to the States and take it to support. As time passed the problem reappeared to the point that I was not even able to use the laptop normally, the keyboard freezes and the laptop shuts down a few minutes after being turned on, no matter what I do, even with the coolerpad.

I was able to go to New York in October 2009. I took the laptop to Sony Plaza, under guarantee coverage. Support there was very professional, I told them that I thought it was an overheating problem and that I lived in Costa Rica where temperature was at least 10 celsius degrees higher than in New York. They added a note in the repair voucher, . In less than a week they called me back saying they had repaired the laptop and that all was ok. I picked up the laptop and was told they had changed the fan. I tested the laptop and it seemed to work fine. When I arrived in Costa Rica, I turned on the laptop and after 15 minutes of work it shut down as it had been doing before taking it to support.

Lucky for me I had a friend going to New York the following week. I gave him the laptop and he again took it to Sony Plaza. One week later my friend picked up the laptop. He was told the motherboard was changed. When I got back the laptop in Costa Rica. I was surprised to find that after running the laptop for 10 minutes it shut down!

Sincerely, I don’t know what kind of technical support SONY has, twice I’ve taken the laptop in for repair, twice I have been told parts were replaced and twice I have found the repairs ineffective.
Now, I sent it back for a third time, and they say it has physical damage and that voids the warranty, what physical damage? The laptop was physically perfect all the times it was sent to SONY.

SONY are a bunch of scammers.

DON’T BUY any SONY product, if it works you won’t have a problem, but if it fails under warranty forget to have it repaired, they will have you hours at the phone talking with a bunch of ###ed people that won’t help you, and even if you take it to repair and explain them what happens with all kind of details they won’t repair it.

If you think you are paying for a quality product and costumer service you are being fooled.

DON’T BUY SONY!

I bought a phone from Sony that died a few months later. After I called customer service to get it replaced under warranty, the sent me a downgraded phone! When I called them back, they said they didn’t have my phone in stock, so they had the right to give me another model. Shouldn’t they have upgraded my phone instead? These guys are a joke!

When I called them back to try to get the problem resolved, they wouldn't listen to me. I can tell you one thing for sure - I'm never buying a Sony phone again. And I am going to share this story with as many people as possible due to their bad service after the fact.

Hello, I am a recent winner in a contest from Falken Tires. I was the second place winner. This is posted on their website and on their Facebook page. I just received my Sony products which included a Sony 60 3D tv and Sony Blu-Ray entertainment system. I just received these items as late as Monday Oct. 24th. Today, the Blu-Ray player is not getting any power and I tried all of the troubleshooting steps before calling customer service. When I called, I spoke to a agent named April. She informed me that my warranty is valid but started in March…the manufacture date!

I explained to her that I have no receipt of purchase since I won this in a contest and stated that I could provide that information, as well as when it was received. I also registered both products online already. She didn’t care, she said policy is if I don’t have a purchase receipt, warranty starts when the manufacture date was. I have NEVER heard of such a thing with ANY other company, especially since I can prove WHEN I won this and When I received it by mail. She suggested that I contact the company that I won this from to get a receipt….how ludicrous is that? It is bad enough that I haven’t had this a week and it already isn’t working!

I almost wish I would not have won this! We were using a perfectly fine Samsung tv and was really hoping to win the first prize instead or even the 3rd place prize especially since I have to PAY to ship it to get it repaired….something else we have NEVER had to do since the item is suppose to be under warranty! That should be part of the warranty! I am very, very, very disappointed in Sony! We had a problem with our Samsung a few years ago and we paid NOTHING…as well as our Bose and we paid NOTHING and we didn’t have to jump through hoops for great customer service.

I really want to speak to someone about all of this before posting to my blogs. I’ve never been so frustrated with a company in my life! This was suppose to be a happy occasion, winning a contest and all, not this!

what? they sorta are! ya see, they sell liquor to others who actually dont buy their television! its true! its actually happened to me b4! ya see, they acctually offered me a free beer @ their buiding in CHINA! OK. i took it. it tasted HORRIBLE! I ADMIT IT! IT WAS A STUPID MISTAKE!

i have sony vaio E series laptop. within 5 month of purchase my laptop screen get damage. sony care is telling that it will repair at RS 11, 500/- approx. my laptop is under warranty. so i want my laptop screen should repair without cost.

Sony DCR-DVD908, with full replacement warranty on damage. Sony will not do any replacement on any parts or fix the problems because it was bought in a different country. they say they only repair sony in the country in which it bought.. so they avoid any warranty by their policy of send it back. I even paid for it to be serviced in the USA and got it back the next day with note they do not fix out of country sony. they did not even refund the $280 i paid for service.
should have been fixed for no charge.

sony a rip off company.. will never buy sony again in any product they make.

I bought KDL-55HX800 SONY 3-D TV 2 months back and now that TV is showing ghost images. SONY has denied to replace TV. After several calls some local technician of SONY distributor picked my TV set and trying to repair it. I am so frustrated with SONY. I paid $2500 for this TV and now I am frustrated since SONY deceived me by selling such a product. I am thinking to take legal action against SONY. Please check Sony Style support forums for complaint subject “Serious problem with Sony-3D TV”. I suggest all victims of SONY products to file a legal fraud case against SONY. It is a fraud against poor consumers who pays so much money and get faulty products. Economical damage worth $2500 and mental stress worth Millions of dollars.

I bought a Sony 330A digital camera off of ebay on May 5th of 2011. Just shortly after my purchase I noticed a malfunction on the camera. I called the seller and was told they could not find anything wrong with it after sending it back to them for review. They suggested that I call the Sony customer service department to see what they could do as it was supposed to be under warranty. I spoke directly with a SONY representative. She asked me where I purchased the camera, when and from who. I specifically asked if since I made my purchase off ebay if the camera was still under warranty and was told YES. I was also told that the warranty was good for one year after the date of my purchase. I specifically asked this question because if it weren't under warranty, I would send it back to the seller NOT to SONY for either repairs or my money back. Shortly after i sent the camera to SONY for the repairs I received an e-mail with a bill but not a single statement as to what the issue was and how it was fixed. ONLY a bill for the labor and repairs. I sent one back saying, I don't think so and who blindly pays for a repair that is not explained. You don't go to your mechanic and tell him to charge you whatever for whatever he does to your vehicle? That would be costly and outrageous. Got a call the next day from another SONY rep telling me that my purchase off of ebay was NOT under warranty and oh so sorry for your wasted shipping costs and time vested and that their representative was wrong. I asked to speak to someone of higher authority and was told "NO". Unbelieveable that SONY, as large as they are, has such poor, mistrained representatives and such poor customer service. In the real world, if you make a claim, you own up to it whether or not it cost your company money or not. I will be going to every single website I can to let everyone know what a rip off this company is as they were more than willingly to blindly accept my money and to not buy any products if you ever plan on having to fix them under their so called warranty.

Saya telah membeli sebuah TV Projektor kira-kira 4 tahun yang lalu di Court Mammoth. Sekarang Tv berkenaan tidak boleh di buka kerana butang "buka' tidak berfungsi dengan baik kerana ia terpadam sendiri. apakah masalah tv saya tersebut

No Service HIH90458, SN 1844124, Model SLT A55v. Saya sangat sedih dan
sangat terkilan kerana kamera ini yang saya beli dengan harga rm 3000
hanya bertahan dalam 2 tahun. saya menjaga dengan baik dan tiada
terhantuk, jatuh atau kena air tetapi tiba-tiba menjadi gelap sewaktu
mengambil gambar dan tertulis kamera error...saya masih lagi berhutang
dengan aeon sebanyak 2000 tetapi kamera sudah rosak. Siapa sanggup
berbelanja lebih untuk jangkahayat 2 tahun?..Jika begini saya tidak lagi
mempercayai jaminan dan kualiti yang dijanjikan pihak sony. Menurut
pegawai khidmat pelanggan di sony centre Kuala Lumpur, kerosakan begini
disebabkan jangkahayat selepas satu tahun adalah biasa berlaku maka pihak
sony tidak akan bertanggungjawab diatas kerosakan ini. Jawapan yang
diberikan amat mengecewakan saya dan saya rasa teraniaya.